RegioJet Anmeldelser 

Rettenetes! Senkinek nem ajánlom!

Horrible, there is no one at the stations to help. The phone support is useless as well. I will never travel with this company again in my life. Don’t make the same mistake as I did—only buy your ticket at the station.

Pünktliche Fahrt von Köln nach Eindhoven. Der Bus kam leicht verspätet in Eindhoven an, dies lag aber nur an viel Verkehr.
Die Fahrweise war sehr angenehm und insgesamt war der Bus sauber und modern. Während der zweistündigen Fahrt wurde sogar zweimal die Sauberkeit überprüft und bei Bedarf gesäubert.

Bin heute mit dem Regiojet von Prag nach Wien gefahren, habe 15€ für mein Ticket gezahlt, einen gratis Kaffee & Wasser bekommen und mir ein, für Zugverhältnisse, sehr gutes Hühnchencurry einverleibt.
Kann mich nicht beklagen, finde das Preis-Leistungsverhältnis super!

Da ich Regiojet jetzt kenn werde ich sicher öfter nach Wien fahren : )

I’ve been taking RegioJet (Amsterdam>Prague route) for quite some time now. It used to be really great, with free hot beverages, snacks and drinks available to purchase and entertainment embedded in each seat. Unfortunately the quality has been degrading steadily over time. Now most of the time things just don’t work. Coffee machine stops working, vending machine out of order or the entertainment is completely messed up and stops working halfway through the trip. I’ve had trips where none of these three things was working. I understand these things are extras that other companies are not even offering, but if you can’t keep the service up and running I would rather be honest and stop offering these things since more often than not you are not actually able to provide them.

Avoid if you don’t want to have bad surprise . Very bad experience with my last two trips with them . And their customer service does not really care than writing “we apologize and hope to see you again” . Last time using this company .

Leider nicht zufrieden. Service unfreundlich, wc schmutzig.

To be honest, i love this company. I've never experienced something bad, so i have no idea why it has so bad rating. From Prague to Brno or Ostrava it's best in my opinion.

My experience with RegioJet has been disappointing on two separate occasions:

First incident: The bus was 40 minutes late upon arrival, and there was no notification or update about the delay. To make matters worse, after 20 minutes of driving, the bus returned to the original stop in Dresden and stayed there for a while. This caused me to miss my connecting train, leading to further complications. The situation was chaotic, and the passengers were left completely uninformed.

Second incident: On another trip, the bus was delayed by over an hour. RegioJet heavily advertises compensation for delays based on the length of the trip, but in reality, they calculate it based on the full length of the entire route. For example, for a Prague–Dresden connection, even if the delay exceeds an hour, you might not receive any compensation because the delay is measured against the entire Prague–Dresden–Berlin route. This practice feels deceptive and contradicts their promise of "on-time arrival guarantees."

I’ve canceled my credit ticket with RegioJet because I no longer want to use a service that fails to meet its commitments and misleads its customers. Strongly not recommended.

I used to like regiojet for its great prices and relatively great service, but they really disappointed me today. There were two passengers today, who had their German-shepherd with them, really calm, silent, cute one, who caused absolutely zero problem to anyone, stayed in one place the entire time without making a sound. These people came all the way from Mexico with a lot of stuff, and visibly up for a long, tiring journey, yet the staff decided to force them to get out in Győr after starting their journey in Budapest, because of the dog. They didn’t say one word, when the two women got on the train with their dog. They waited about 100 kms to tell them, that ‘Hey youre not allowed to travel with us’, they paid their tickets, they had their dog license or whatever with them, which even said that she is a rescue dog or helping dog (dont know the expression), they paid the dogs ticket as well. After all of this they acted in a disrespectful way (the staff), they were unable to precisely explain the problem, and forced these two passengers and their dog to get off the train, making them actually pay for their next trip a lot. Completely unheard of and they should be ashamed of themselves, joke of a way of dealing with this. One must also mention, not a person was bothered by the dog. Just pathetic

Oh also, if we are being so cautious:), how about telling loud-moving ppl to be more silent, and make the plugs actually work, because I tell you what they dont. Yet they are ready to force smn get off the train because of their calm silent dog… Joke mate

Bordservice dauert 90 bis 60 min !
Und bis man die Bestellung bezahlen kann ist es ein Hürdenlauf - unglaublich bis die Card zB Visa dann endlich zahlungsfähig ist....die übliche Zahlung über das Konto hat auf der RegioApp nicht funktioniert. Bei Visa musste ich dann ca 30min herumdrücken um meine Bestellung überhaupt bezahlen zu können. Liegt auch an Visa doch:
Es fängt schon damit an dass einfach vorausgesetzt wird jeder hat hochfunktionale Handys und kennt sich hundertprozentig auch damit aus sich Apps &Co herunterzuladen und mit Card-welche natürlich auch Voraussetzung ist- zu bezahlen.
Weshalb kann man nicht einfach beim Bordpersonal welches sowieso stets auf u abläuft direkt bestellen u bezahlen. Das arme Personal hetzt herum und bekommt evtl die Laune der Gäste -welche auf ihre Bestellung warten-zu spüren.
Diese neumodischen Apps und auferzwungene Bezahlungen nerven einen gewaltigst! Da lob ich mir die altmodische Lebensweise...einfach aber unkompliziert und prompt!

I needed to use Regiojet several times during the last two years and every f-cking time there was some issue. (Route Prague-Havirov)

Several hours long delay, my train set was somehow missing so I was stuffed into another carriage and seated in random place separated from my partner, during summer ride there was NOT working AC.

This last instance I have bought 2 tickets for ride, we have dog with us so I especially picked seats so that he can lay under our legs and not get in a way of others (2 seats behind 2 seats). I have bought tickets 2 days in advance and RJ managed to inform me THREE times in the meantime that my carriage has some kind of technical issue and would be replaced by other similar carriage, then back to original, and again to that other type. So the seating we ended up with were 3 seats ACROSS 3 seats so our dog would most probably GET in a way of others bacause he would be between 6 people. To top it off, we were assigned seats with our backs facing the direction of the train and let me tell you, I am really sick if I need to travel that way. Czech railways are not so good either to be honest but I would take them from now on regardless because I am really annoyed to death by now.

Wir reisten das erste Mal mit regio jet von Wien nach Prag und retour. Der Service ist grossartig, das Preis Leistungsverhältnis unschlagbar. Manche Bewertungen hier kann ich nicht nachvollziehen. Der Zug hin und auch retour pünktlich auf die Sekunde.

The only reason I give 2 stars is that we got from poin A to B. We traveled from Vrutky to Prague on August 29 2024. We got business tickets for 2600Czk around $113. It was hot day A/C was barely working,we got only one bottle of water per person the rest we had to buy no big deal,toilet stunk and was not really clean,the outside aperance of the train was filty. The travel was with many stops felt like local train not as express.... This our second trip and not happy,the first one was in November several years ago and inside was cold! I would not use them anymore....

Velmi levné a často velmi přesné Jídlo ve vlaku je levnější než v Turecku
Railway Vienna to Budapest

Ich bin gerade mit dem Bus von Lyon nach München gefahren. Das war wirklich sehr angenehm, kein Vergleich zum flixbus. Regiojet hat pro Reihe nur drei Sitze und es gibt gratis Wasser, Kaffee oder heiße Schokolade aus einem Automaten. Jeder Sitz hat, wie im Flugzeug, einen kleinen Bildschirm mit Filmen und Entertainment. Wirklich sehr sehr angenehm, vor allem auf längere Distanzen.

Auch die Kommunikation mit der Zentrale über die Servicenummer (+420 in Tschechien) im Vorfeld war gut, es hat direkt jemand abgenommen. Das war meine erste Fahrt mit regiojet, ich hoffe die weiteren werden ebenfalls so gut, dann ist das mein neues, bevorzugtes Reisemittel nach Frankreich.

Lors d'un City trip à Prague, j'ai réservé deux billets pour une navette Aéroport de Prague vers le centre de la ville. J'ai payé 8.50 euros et j'ai reçu mes tickets par mail, tout est en ordre.

Le 08/10/24, jour d'arrivée à l'aéroport, nous nous sommes rendus au point de rdv (difficile à trouver) et nous avons attendu le bus.

Il est arrivé à l'heure, nous avons présenté nos tickets en ordre au chauffeur. Un homme tout à fait désagréable et avec une attitude pitoyable. Ce dernier nous a refusé l'accès au bus, sans explication, sans aide ni information. Nous avons insisté mais il ne faisait aucun effort et parlait en tchèque. Il remonté dans le bus et nous a fermé les portes au nez.

Nous avons dû prendre les transports en commun et donc payer ceux-ci alors que nous avions des tickets Terravision en ordre.

Comment peut-on laisser des gens sur le bord de la route, sans explication, sans aide. Nous voyageons beaucoup et jamais nous sommes tombés face à un homme aussi désagréable.

I booked a train to Prague with one transfer. I came to the station 30 mins before the departure time. Around 15 mins before the departure time, the train came. I show the crew my ticket and mentioned I was going to Prague with one transfer. The crew rejected me to get on the train. He said the train wasn't for me. I went back to the lobby and asked the staff about the train info. She said THAT WAS MY TRAIN. And when I was back to the platform, the train was gone! About 4 mins before the departure time shown on the ticket! I end up waiting at the station for three hours, buying another ticket to Prague. The attitude of customer service is also horrible. They only care about the sales. Don't even have the responsibility to show they care about their customers as a service provider. Their crew were lack of training and the customer service is horrible.

Regiojet公司的服務差透了！訂了票，要轉一程火車到布拉格。車到了就給服務員看票，告訴他中間站轉車到布拉格，看了我的票後他說車不對！我回到大堂問職員，職員卻說是那輛車，但回到站台已經開走了！！那職員根本沒看清我的票，看到目的地不對後就不讓我上車，明明就是對的車，中間轉車而已。還要票的開車時間跟實際時間不同，比票上時間早開走。結果買了別的班次，等了三個多小時才坐上車，浪費了錢跟時間！不要用這家公司的服務！聯絡了客服還在為自家公司找藉口，差透了。

Regiojet has complete disregard for senior passengers with disabilities. I arrived early for my train from Prague to Budapest to be sure I could find my way, manage my bags, and be able to rest in the passenger lounge before boarding. I am sitting outside of the passenger lounge on a bench, my back killing me because I am a half hour too early to enter the passenger lounge with seats that have backs to support my back. Really, Regiojet? This is how you treat seniors who need a little consideration and kindness? The lounge is completely empty and yet I, as a ticketed passenger, am not allowed to enter because I am "too early". The employee at the entrance was rude and uncaring. Shame on you Regiojet for your treatment of the elderly 😥

Avoid RegioJet at all costs! If you value your time, money, or sanity, steer clear and opt for Czech Railways, Flixbus, or Leo Express instead. RegioJet's customer service is the absolute worst. They don’t honor their agreements, and their incompetence is beyond belief.

My train was delayed over 8 hours due to floods, and to make things worse, they lied right to our faces! The stewards and the onboard announcement both confirmed there were technical issues in addition to the flood, and told us to go to any RegioJet cash desk for a full refund. I asked them multiple times, and they assured me it would be refunded in full.

But when I finally got to their kiosk in Prague, they flat-out refused to refund my ticket! Suddenly, the delay was only because of the flood, and technical issues were no longer part of the story. I tried to explain what the staff on the train had said, but they were rude, dismissive, and had the audacity to laugh in my face! Completely unprofessional and outright disrespectful. They told me to leave and didn’t care one bit when I said I’d escalate it.

Their so-called "customer support" later sent a generic apology, which made it crystal clear—they don’t give a damn about their passengers or taking responsibility for the mess they caused.

To top it all off, Czech Railways handled the same issue like true professionals and compensated all of their passengers. RegioJet, on the other hand, couldn't care less and offered zero support or compensation. Absolutely disgraceful!

If you want to avoid a nightmare, do yourself a favor and choose any other company. RegioJet is an absolute joke, and I will never, ever travel with them again.