I’ve now acquired three Reeflex lens. As with the first two, the ordering processes and subsequent deliveries were easy and painless. The products maintain the high quality of construction and perfor... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
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Really bad joke and they don’t get back to you no matter what you message them. No tracking code to keep an eye on where your items are the AI is rubbish as well u can’t call them emails don’t even wo... Vis mer
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I’ve had a very positive experience with Reeflex! Their products are high quality, well-made, and feel very durable. I’m also very impressed with their customer service. Unfortunately, my phone c... Vis mer
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Fromthe very accurate description of the lens on the web to the very rapid service and delivery, the entire experience was essentially perfect. I have now used the lens and it is easy to use and chang... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
REEFLEX is a dynamic team of tech enthusiasts - engineers, designers, and photographers - hailing from the vibrant cities of Rome, Zurich, and Copenhagen. Our journey kicked off in early 2020, driven by a bold mission: to redefine mobile photography through advanced computational techniques. At REEFLEX we strongly believe that the best camera out there is the one you can always have with yourself and that the best part of memories is making them. We envision a transformative era where mobile phones become the quintessential tools for capturing, curating, and sharing content across creative communities. Embracing this dynamic shift, we are dedicated to building a cutting-edge ecosystem of tools and software, allowing our users to effortlessly capture extraordinary moments using the device that's always at their fingertips. With an unshakable dedication to innovation and user-centric design, we're determined to unleash the full creative potential of photographers and videographers, catering to both enthusiasts and professionals. Join us on this trailblazing journey as we reshape the future of mobile content creation together!
Kontaktopplysninger
04100, Latina, Italia
- hello@reeflexstore.com
- reeflexstore.com
4,1
Bra
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Great Experience
After buying a €95 telephoto lens from Apexel, I was quite disappointed because the quality of the pictures taken with my iPhone 17 Pro was actually worse than using the phone without an external lens. So I wasn’t sure whether spending considerably more money on the REEFLEX Telephoto 300–600mm would be the right decision.
I honestly thought that it might simply be impossible to build a smartphone telephoto lens that could maintain the high image quality of the iPhone camera over longer distances.
But all my doubts were proven wrong. Even without a tripod, you can get great, incredibly sharp pictures. The autofocus also works perfectly, which makes the lens very easy to use.
The Aurora Support Team was also extremely helpful in making sure that I received my order in time. Their response times were very fast, and my package arrived only four days after I placed the order.
Overall, I’m extremely happy with both the lens and the service. The difference compared to the cheaper telephoto lens I tried before is huge, and the REEFLEX 300–600mm was absolutely worth the extra money for me.
27. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra reeflexstore.com
Hello Eric,
Thank you so much for taking the time to share your experience! We’re incredibly happy to hear that the Ultra Telephoto 300–600mm exceeded your expectations and that you’re enjoying the image quality and ease of use.
It also means a lot to us to hear your kind words about our support team. We’re so glad we could help make sure everything reached you in time.
We hope you have lots of fun shooting with your new lens, and we can’t wait to see what you capture!
The REEFLEX Team 💚🌍
Explore. Create. Inspire.
Super lenses filter og apps til mobil foto og video grafi
Fantastiske produkter super proff hele vejen😊kvalitet udover det almindelige
27. august 2026
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Svar fra reeflexstore.com
Hello Ole,
Thank you for your kind review! We're very happy to hear that you're enjoying our products and their quality.
We really appreciate your support and your 5-star review!
The REEFLEX Team 💚🌍
Explore. Create. Inspire.
No regrets / Awesome Company and Products.
I have bought several items from Reeflex. Both through their website as well as backing on Kickstarter.
Premium lenses and filters. So much so I sold my DSLR gear and solely use Reeflex items with my iPhone.
No regrets and they go above and beyond.
26. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra reeflexstore.com
Hello Blair,
Thank you so much for your wonderful review! It’s always a pleasure hearing from you, and seeing how much REEFLEX has become part of your photography setup really means a lot to us.
We’re incredibly grateful to have you as part of our community and truly appreciate all the support you’ve shown us along the way.
Keep enjoying your REEFLEX gear!
The REEFLEX Team 💚🌍
Explore. Create. Inspire.
Superior products and service
The products are superior and the customer service is exemplary! 10/10 highly recommended.
25. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra reeflexstore.com
Hello Jeanett,
We couldn’t ask for a better compliment!
We’re so happy to hear that both our products and the experience with our team have lived up to your expectations. Knowing that you would highly recommend REEFLEX really means a lot to us.
Thank you for choosing us and for taking the time to share your experience!
The REEFLEX Team 💚🌍
Explore. Create. Inspire.
amazing responsive team still didnt get…
amazing responsive team still didnt get my product yet but amazed by how friendly the team is specially kind and gentle Aurora
25. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra reeflexstore.com
Hello Amin,
We’re so happy that your experience with our team has already been such a positive one, and Aurora will definitely appreciate your kind words.
Now we just need your package to arrive so the products can hopefully live up to the five stars you’ve already given us!
Thank you so much for your patience and for taking the time to share this with us.
The REEFLEX Team 💚🌍
Explore. Create. Inspire.
From 8mm to 600mm, Reeflex is all you need
With the ultra-telephoto lens, Reeflex now covers every focal length range. From an 8mm fisheye for extreme architectural shots to 600mm for sport and wildlife, it’s all there. I used to travel with 10 kg of photography kit; now a small bag is all I need. There’s no photographic challenge that the Reeflex kit can’t handle. The Reeflex apps round the whole thing off.
24. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra reeflexstore.com
Hello Norbert,
We loved reading this — going from 10 kg of photography gear to a small bag is exactly the kind of experience we hope to make possible with REEFLEX.
It’s great to know that the Ultra Telephoto has completed your setup and that both the lenses and our apps have become part of your photography kit.
Thank you for sharing your experience and for your support. We hope you’ll keep having fun putting the whole 8mm–600mm range to the test!
The REEFLEX Team 💚🌍
Explore. Create. Inspire.
Pathetic customer service pawn offs
Update: After this review (I maintain no email was received beforehand), customer service did refund the 10% first time purchase discount to my existing order. I felt this was a fair outcome particularly as the product had taken so long to get to me.
The lens has also arrived and I have to say that it feels solid and very much like a real camera lens rather than something one would naturally associate with an iPhone. I'm looking forward to using it on our upcoming trip abroad, particularly as this lens is my first foray into replacing the 8kg of SLR +lenses I normally carry for photography.
__________
I’m pleased to see so many others agreeing with my low rating of this experience and wish I’d come here before purchasing as I never order from stores below a 4.
Firstly, a 10% “first time discount” landed in my inbox AFTER my first purchase, the whole process of which was frustrating as
H*ll. I’m ordering from Portugal and the number of times the website rejected my shipment details made me really question whether this company ships abroad or not.
After battling the tech and really regretting not finding something made in the EU, I then got a wildly arrogant email about how all those poor hardworking folks at Reeflex are now simultaneously taking vacation and my order wouldn’t ship for WEEKS. No upfront warning before ordering, just “sorry if you had a trip planned with these lenses, we’re tired”.
So I went back to customer service and asked “seeing as the lenses won’t even ship before the trip I wanted them for and you haven’t processed the order, can you at least take the 10% off?”. Of course THEN customer services manages to arise from their slumber with the classic Computer Says No pawn-off and “I know this isn’t the answer you were hoping for” slimy response they’ve given so many reviews on here.
The lenses still haven’t arrived and at this point I don’t care if they help me shoot the next Pulitzer, I’d never order from this company again.
25. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra reeflexstore.com
Hello Carol,
We’re sorry to read your review, and we do understand your frustration with the delay. Your order took longer to ship than expected, and we apologise for that.
We would just like to clarify what happened with the 10% welcome discount, as there is an important part of the conversation missing from the review. Our first reply stated that the discount could not be applied after an order had already been placed. After reviewing your request again, however, we contacted you and offered to manually apply the 10% discount directly to your existing order, so there would be no need to cancel it and place a new one.
We’re sorry that our initial response caused additional frustration, and we agree that this could have been handled better from the beginning.
Regarding the shipping delay, our warehouse was closed for a summer break from August 14th to 23th. Customers who placed orders during this period received an email informing them of the temporary closure and the resulting delay. We understand that in your case this information came after the order had already been placed, and that you were particularly disappointed as you were hoping to receive the lenses for an upcoming trip.
Our warehouse has now reopened, and your order was shipped yesterday. The tracking information is sent automatically by email once the shipment is processed by the carrier.
We’re sorry that your first experience with REEFLEX has been frustrating. We hope that once your order arrives, you’ll still have the opportunity to enjoy the lenses.
Best regards,
The REEFLEX Team
Explore. Create. Inspire.
The Kickstarter campaign was…
The Kickstarter campaign was straightforward, transparent and efficient. The product itself is of high quality and at campaign prices a great value.
6. juli 2026
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Svar fra reeflexstore.com
Hello Zeljko,
Thank you for being part of our Kickstarter campaign!
We’re very glad to hear that you had a positive experience throughout the campaign and, most importantly, that you’re happy with the quality of the product you received.
We really appreciate your support and your 5-star review!
The REEFLEX Team 💚🌍
Explore. Create. Inspire.
The Reeflex line of lenses and filters are impressive
The Reeflex line of lenses and filters delivers top quality results, are easy to use, and designed as a system where things match. You stack multiple filters on lenses (such as CPL plus an ND8), whatever the circumstances demand. The Reeflex apps bring photography to a higher level. My results in portraits, close ups, and tele are genuinely much, much better than I ever could achieve with the standard iPhone lenses. You can’t tell the difference between DSLR shots and my shots with Reeflex lenses. Definitely worth the investment.
24. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra reeflexstore.com
Hello Paul,
What a great review to read — thank you a lot!
We’re especially happy to hear that you’re enjoying the G-Series as a complete system, from combining filters to using the different lenses together with our apps.
And hearing that your REEFLEX shots can stand alongside your DSLR results is a huge compliment! We hope the kit keeps giving you plenty of reasons to leave the heavier gear at home.
Thank you for your support!
The REEFLEX Team 💚🌍
Explore. Create. Inspire.
A few years back as an OG supporter
A few years back as an OG supporter, I gave a very low rating due to a really really bad experience with customer service – but I decided to support their last kickstarter 300-600 lens in hopes this would go better. The VIP entry sadly didn't go too well, and communications with support on the solution took days, until we finally settles on a alternative solution to get access, which worked and I was able to change my early bird choice to the VIP instead.
I received the lens during the summer months and it's been quite fun to use, a really nice tele lens compared to it's earlier sibling at more than half it's size.
So due to new experience with this round of kickstarter support and the delivered item didn't have any issues, I'm giving 4 stars (5 if the customer service would have gone bit smoother on the VIP entry, maybe next kickstarter campaign this will be resolved).
So congrats on the launch and idea for next big lens, and would be fun if you considered IS for the lens, since it's heavy and needs a solid tripod to get the sharp shots :)
14. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra reeflexstore.com
Hello Kim,
Thank you so much for being with us since the early days, and especially for deciding to give REEFLEX another chance after your previous experience with us.
We’re really happy to hear that this Kickstarter experience was a much better one overall and, most importantly, that you’re enjoying the Ultra Telephoto lens!
We also appreciate your honest feedback about the VIP access process. We know that part of the experience could have gone more smoothly, and it’s definitely something we can learn from and improve for future campaigns.
And thank you for the suggestion about image stabilization — we’ve taken note of it! Feedback like this from someone who has been using our products for years is always valuable to us.
Thank you again for your continued support, Kim. We hope to have you with us for the next one too!
The REEFLEX Team 💚🌍
Explore. Create. Inspire.
Recent purchase of the Reeflex Telephoto 300-600mm lens
I recently purchased the Reeflex Telephoto 300-600mm lens, along with a filter, phone cover and received the lens bag for free as a part of the Kickstarter Campaign. The purchase process was seamless, communication was clear. When I received my parcel, my husband and I were blown away by the level of detail of the packaging and the quality of the product. I have only had my lens for a week or so, and I am VERY happy with the quality of the images I am already getting. Reeflex have a customer for life.
5. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra reeflexstore.com
Hello Amy,
“A customer for life” definitely made our day!
We’re so happy that you and your husband enjoyed the whole experience, from receiving and unboxing the package to seeing the first results from your Ultra Telephoto.
You’ve only had the lens for a week, so we hope this is just the beginning of many great shots with it!
Thank you so much for choosing REEFLEX and for taking the time to share this with us.
The REEFLEX Team 💚🌍
Explore. Create. Inspire.
Built Great Lenses, Forgot the Customer Experience
Updated Review:
Great Hardware, Unacceptable Customer Service and EU Law Compliance.
I originally backed Reeflex on Kickstarter and received all their lenses and filters. The hardware itself is genuinely excellent - the build quality is solid, and the gear feels premium and well-engineered. Unfortunately, buying directly from their webshop has been an entirely different, incredibly frustrating experience.
Here is a timeline of how this order was handled:
• July 24: Placed an order directly on their site and received an order confirmation. My payment was captured immediately. After that, complete radio silence - no tracking, no fulfillment notice.
• August 3: I reached out asking for a status update.
• August 5: Support replied, apologizing and promising the order would ship before the end of the week. No explanation for the delay was given. The order was never shipped.
• August 11: Reached out again. Instead of a support reply, I received an automated message stating the company had entered "vacation mode," logistics were closed, and inquiries wouldn't be handled until after August 24.
• August 15: Support replied briefly to confirm that nothing was on backorder and that packaging and shipping were continuing as normal, but still gave no explanation for the delay
• August 25: Reached out expressing that my patience had run out. I also asked why my card had been charged upfront on day one, as EU consumer protection regulations prohibit capturing funds before an order is fulfilled and dispatched. They completely ignored this question.
• August 26: Support finally admitted an item was backordered—meaning it took over 30 days and three emails just to get a straight answer, contradicting their August 15 email. Their solution? Cancel the missing item, ship the rest, and have me place a separate order later (incurring extra shipping costs). When I checked the product page myself, the backordered item was due in stock within six days—context they never bothered to share. I asked them to hold and ship everything together.
• September 3: The package finally arrived, six weeks after placing the order.
In their last communication Support reached out noting they had seen my negative review and hinted at hoping for an updated, more favorable rating now that the issue wwas solved.
My rating remains 1 star.
A top review requires a reliable shop that manages inventory accurately and handles issues proactively. Even a 3-star review requires decent and correct communication. Here is why this stays at 1 star:
1. Over 30 days and multiple emails just to uncover the real reason for the delay, with contradictory information along the way.
2. No proactive or fair solutions offered. Their only suggestion would have cost me extra shipping fees.
3. Non-compliance with EU e-commerce rules. Capturing payment at the time of purchase rather than upon dispatch violates EU regulations—and asking them directly about it was met with total silence.
You get 1 star because the items did eventually arrive and emails were technically answered. But the customer experience and business practices fall far short of acceptable.
11. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra reeflexstore.com
Hello Johnni,
We’re sorry for the frustration caused by the delays and communication around your order.
Since this review was posted, we’ve been in touch with you directly via email and have addressed the situation with you there.
We appreciate you taking the time to share your feedback, and we’re sorry again that your experience with this order did not reflect the level of service we aim to provide.
Best regards,
The REEFLEX Team
Svar fra reeflexstore.com
Hello Markus,
Thank you so much for your 5-star review!
We’re really happy to hear that you’re enjoying your REEFLEX gear and that both the lens and the case met your expectations in terms of quality.
We hope you’ll have lots of fun putting your new setup to use and capturing some great shots with it!
Thank you again for choosing REEFLEX and for your support.
The REEFLEX Team 💚🌍
Explore. Create. Inspire.
Would definitely recommend Reeflex apps and products
The apps, the products and the ordering process are excellent, no complaints whatsoever. If there was any point of concern it is the lack of communication between ordering and shipment; just a regular update, even a "we're working on it" would be better than silence. However when I did get confirmation of shipment it was specific and accurate.
5. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra reeflexstore.com
Hello Michael,
Thank you very much for your review and for recommending REEFLEX!
We’re really happy to hear that you’ve had a great experience with our apps and products, and that the shipping information you received was accurate once your order was dispatched.
We also really appreciate your feedback about communication between the order and shipping stages. You make a very fair point — even a simple update along the way can make a big difference, and this is definitely something we’re working to improve.
Thank you again for your support and for taking the time to share your experience!
The REEFLEX Team 💚🌍
Explore. Create. Inspire.
I have recently purchased lenses from…Reeflex
I have recently purchased lenses from their Kickstarter campaign and couldn’t be happier with their service.
I was a bit wary but correspondence was excellent.
The lenses themselves are amazing, along with supporting tutorials.
I also ordered a bag directly from the company and delivery was amazingly quick with great notification.
I would highly recommend this company.
10. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra reeflexstore.com
Hello Helen,
Thank you so much for your wonderful review!
It means a lot to us that you chose to support our Kickstarter campaign, and we're delighted to hear that both your experience with our team and the products themselves met your expectations.
We're especially pleased that you found our tutorials helpful and that your recent order arrived so quickly. Hearing that you'd recommend REEFLEX to others is one of the biggest compliments we could receive.
Thank you once again for your trust and support. We hope you continue to enjoy your REEFLEX gear for many adventures to come!
The REEFLEX Team 💚🌍
Explore. Create. Inspire.
Reeflex Ultra Tele Lens and Phone Case
Received my Ultra Tele Lens and case just over a week ago and very happy with them to say the least.
Would also like to mention ithe orange magsafe Journey case that came with it. Really love mine. Seems deeper and a tighter fit than my other Reeflex cases. Great colour and is very grippy in the hand. Really impressed with the Magsafe capability - probably the strongest I've come across. One nice final touch is the ability now to attach a wrist strap using the built in connection holes (again something that wasn't available on my previous cases). The provision of a wrist strap as part of my package as well was really the icing on the cake!
I now have both the Super and Ultra Tele lenses together with 4 other lenses from Reefex. All are great quality and produce excellent results particularly when coupled with the Reeflex Pro Camera App.
3. juni 2026
Svar fra reeflexstore.com
Hello there,
Thank you for taking the time to write such a thoughtful review.
First of all, thank you for supporting our Kickstarter campaign and for your patience throughout the fulfillment process. Bringing the Ultra Telephoto Lens to life wouldn't have been possible without the trust and support of backers like you.
We're absolutely delighted to hear how much you're enjoying both the Ultra Telephoto Lens and the new Orange MagSafe Journey Case. Reading your comments about the improved grip, the MagSafe strength, and the built-in wrist strap attachment really means a lot to us, as these are all details our team worked hard to perfect.
It's also fantastic to hear that your REEFLEX collection keeps growing and that you're getting such great results with the Pro Camera App. Knowing that our products have become part of your photography kit is incredibly rewarding.
Thank you once again for your continued support. We hope you capture many more amazing moments with your REEFLEX gear!
The REEFLEX Team 💚🌍
Explore. Create. Inspire.
Genial
En mi caso compré teleobjetivo 300-600 y funda para smartphone, ambos productos de excelente calidad.
7. juli 2026
Svar fra reeflexstore.com
Hello Pedro,
Thank you so much for taking the time to leave your review!
Most importantly, thank you for supporting our Kickstarter campaign and for your patience throughout the fulfillment process.
We're delighted to hear that you're enjoying both your 300–600mm Ultra Telephoto Lens and your smartphone case. We really appreciate your support and hope you capture many amazing moments with your new REEFLEX gear!
Thank you once again for your support.
The REEFLEX Team 💚🌍
Explore. Create. Inspire.
Does not respond to emails have not got…
Does not respond to emails have not got any updates on my Kickstarter pledge I have been emailing for 2 weeks with no responses horrible customer service also I canceled an order and they asked me why so they could delay canceling it and they shipped it anyway
6. juli 2026
Svar fra reeflexstore.com
Hello Jesse,
Thank you for taking the time to share your feedback.
We're truly sorry that your experience didn't meet your expectations.
Due to the exceptional demand following our Kickstarter campaign, our customer support team has been handling a significantly higher volume of inquiries than usual, which unfortunately has resulted in longer response times. We sincerely apologize for this.
We understand how frustrating delays can be, especially when you're waiting for updates on your order. Throughout the campaign, we've also shared regular fulfillment updates on Kickstarter to keep our backers informed of the latest shipping progress.
We appreciate your patience and understanding, and we're committed to improving both our communication and response times as we continue fulfilling the remaining orders.
Best regards,
The REEFLEX Team
Explore. Create. Inspire.
Svar fra reeflexstore.com
Hello Arthur,
We're sorry to read your review and that your experience did not meet your expectations.
As explained in our previous email correspondence, we carefully reviewed your request in accordance with our return policy. Although we were unable to approve a refund in this case, we also offered assistance and guidance to help you get the best possible experience with the product.
We understand that this wasn't the outcome you were hoping for, and we're sorry we couldn't reach a solution that satisfied you.
We wish you all the best.
The REEFLEX Team
Explore. Create. Inspire.
Horrible service they will take your…
Horrible service they will take your money and not give you anything back! As far as I can see now this is a scam.
Shame on you Reeflex Store.
Never would recommend this company
1. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra reeflexstore.com
Hello there,
We're very sorry to read your review.
Unfortunately, we're unable to identify your order or previous communication based on the information available in your review.
We'd like to look into what happened and help resolve the issue. Please contact us at hello@reeflexstore.com with your order number, and we'll be happy to investigate this for you.
We look forward to hearing from you.
Best regards,
The REEFLEX Team
Explore. Create. Inspire.
Dette er Trustpilot
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Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
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Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.