I phoned on Monday that my hoover wasn’t working . I got a text on Tuesday telling me they were going to send me another . On Wednesday I got the confirmation on Friday DPD gave me a one hour time sl... Vis mer
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Se hva andre synes
I recently had reason to contact Reactive / Zest Appliance Care Services, who are now the same company, and with whom I have several plans covering appliances in my home. After only a very short wai... Vis mer
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The customer service lady i spoke to, Bee, was very helpful. She went through some fault finding points which could have been useful and then, explained step by step what the process was. Finally she... Vis mer
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Brilliant fast service, had a blocked drain ,with 2 short phone calls ,from 1st call to Reactive ,then call to Drain Engineer , he then drives away after clearing blocked drain ,less than 1 hour in... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
Since 2005, we’ve been a trusted name in appliance and electronics repair across the UK. With millions of devices serviced over the years, we’ve built a reputation for reliability, expert care, and customer-first service. We offer a wide range of service, maintenance, and replacement plans designed to keep your home running smoothly — all under one roof. Our bespoke plans are tailored to suit your household needs, ensuring maximum convenience and peace of mind. What sets us apart is our commitment to quality and personal service. Our helpdesk and operations teams are known for their friendly, responsive support, while our network of skilled independent repair partners and in-house engineers ensure fast, professional repairs wherever you are. With industry-leading customer satisfaction, approval, and retention rates, we’re proud to support local businesses, deliver excellent value, and be the go-to choice for thousands of households across the UK.
Kontaktopplysninger
3 Poole Road, BH2 5QL, Bournemouth, Storbritannia
- 0800 987 8035
- claims@reactivehomeservices.co.uk
- reactiveinsurance.co.uk
4,7
Enestående
717 anmeldelser
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Excellent service
3. mars 2019
Anmeldelse skrevet uten oppfordring
Svar fra Reactive Home Services
Mr Burrell
Thank you for writing a 5 star review of our company. If you have any further problems do not hesitate to give us a call.
Kind Regards
Sedge
Reactive Insurance Solutions
Responsive and reliable with a personal touch
Like their name, they are truly reactive and were made to feel like valued personal clients, in spite of needing to make a claim.
I had a problem with my CH boiler which was tripping out the electrics, and from the time I reported the fault they kept me in touch with what was happening at every stage. A CH engineer arrived a few hours after calling and was extremely thorough in discovering the fault. It needed a new fan and quickly sourced a new one, but as this was a Friday it was not available until Monday. By lunchtime, it was fitted and tested.
We also had a problem with a Sky box, and we were talked through various remedies until removing and re-connecting the cables worked without needing an engineer to call.
22. februar 2019
Anmeldelse skrevet uten oppfordring
Svar fra Reactive Home Services
Mr Rawlings
Thank you so much for writing a 5 star review of our company. We always do our best to keep customers up-to-date with any developments related to their claims. We will also pass your comments on to the engineer to give credit for a job well done. Remember that we are always at the end of the phone when you need us.
Many Thanks
Sedge
Reactive Insurance Solutions
Really great service the engineer was…
Really great service the engineer was spot on very quick clean and friendly a service well worth using.
22. februar 2019
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Svar fra Reactive Home Services
Mr Atkins
Thank you for writing a 5 star review of our company. We are really delighted that you are so happy with the service received from us and will pass your comments on to the engineer that attended.
Kind Regards
Sedge
Reactive Insurance Solutions
Excellent service and advice
Excellent service and advice, friendly helpful staff.
I would recommend this excellent company to anyone requiring this service
18. februar 2019
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Svar fra Reactive Home Services
Mr Jakubski
Thank you for writing a 5 star review of our company. We will pass your comments on to our staff and look forward to having you as a satisfied customer for many years to come.
Kind Regards
Sedge
Reactive Insurance Solutions
It would have been 5
It would have been 5, but neither the engineer or myself thought to check tv aerial, after adjusting my satellite dish, for reception on Freeview tv, so I do now get just a little interference occasionally.
16. februar 2019
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Svar fra Reactive Home Services
Maureen Stevens
Thank you for writing a review of our company. We are very pleased that you are happy with our service. It IS worth noting though that we do not cover the TV aerial under any of our policies. If you have any queries regarding this, have any further problems or require any more information please feel free to give us a call on our Freephone number.
Many Thanks
Sedge
Reactive Insurance Solutions
Great service
15. februar 2019
Anmeldelse skrevet uten oppfordring
Svar fra Reactive Home Services
Debbik
Thank you for writing a 5 star review of our company. We are really happy that you are so satisfied with our service.
Kind Regards
Sedge
Reactive Insurance Solutions
The person who came out was very…
The person who came out was very efficient.They found the right person for me.
15. februar 2019
Anmeldelse skrevet uten oppfordring
Svar fra Reactive Home Services
Mrs Pennell
Thank you for writing a 5 star review of our company. We will pass your comments on to the engineer who resolved your problem.
Many Thanks
Sedge
Reactive Insurance Solutions
Very good service
Very good service, and very quick to get my tumble dryer working again
15. februar 2019
Anmeldelse skrevet uten oppfordring
Svar fra Reactive Home Services
Jennifer May Campbell
Thank you for your review of Reactive. Do not hesitate to call us on our Freephone number if you have any further problems.
Kind Regards
Sedge
Reactive Insurance Solutions
Excellent service
Excellent service. Highly recommended.
12. februar 2019
Anmeldelse skrevet uten oppfordring
Svar fra Reactive Home Services
Edwina Smith
Thank you for writing a 5 star review of our company. We are really pleased that you are so happy with our service.
Many Thanks
Sedge
Reactive Insurance Solutions
Very good service
I have had the service about 2 years now and have had to call in a couple of times. Everytime I was dealt with promptly, politely and efficiently. The engineers always came when advised and also we polite, efficient and got the job done in timely manner.
12. februar 2019
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Svar fra Reactive Home Services
Joanna
Thank you for writing a 5 star review of our company. We are delighted with how pleased you are with the service provided by Reactive and the engineers that have attended. If you require any further assistance please do not hesitate to call us on our Freephone number.
Kind Regards
Sedge
Reactive Insurance Solutions
Nice people who make you feel at ease ...
I must thank sedge and his engineers Ryan , Phil and Gary for helping me with the heating issues that I had . Paul also .
It is very easy to be overtly negative at times when dealing with various companies . Wires get crossed etc , but I also believe in leaving the highest feedback possible praising the good work and input showing when companies really do care about their customers.
Reactive are one of those companies , and I would highly recommend them to anyone . A big thumbs up .. 😺👍
12. februar 2019
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Svar fra Reactive Home Services
Raymond
Thank you for writing a 5 star review of our company. Having spoken with you on a number of occasions now, I am absolutely delighted that we have managed to get your issue sorted out and have left you happy with the service that you have received. I will ensure that your positivity is passed on to all of the engineers who have attended as it is much appreciated. Personally, it's been a pleasure dealing with you and hope you enjoy the warmth and catnaps!
Many Thanks
Sedge
Reactive Insurance Solutions
The callout was handled in a very…professional manner
The callout was handled in a very efficient way. It was actioned with 24 hours. The engineer who responded was very professional and dealt with the blocked external drain.
11. februar 2019
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Svar fra Reactive Home Services
Helen Watt
Thank you for writing a 5 star review of our company. In the event of a Home Emergency we always do our best to get the appropriate engineer to attend as soon as possible as we appreciate the urgency of such a situation. We will pass your comments on to the engineer who resolved the problem to give credit for a job well done.
Kind Regards
Sedge
Reactive Insurance Solutions
Service is going downhill fast
I have been happy with Reactive for a couple of years, but the customer service has now fallen off a cliff. I have 2 rental properties with Reactive landlord cover. For the first property in Yeovil, there were numerous issues getting an engineer to attend. Reactive seem to pass the service request to a 3rd party engineer, but never check that the service is actually booked and completed.
At least 6 calls were needed to arrange an engineer. The first 5 attempts failed to get an engineer on site. Whilst I could forgive this as an isolated incident, the same problems have now occurred with my other property in Essex, with 2 failed requests before the call centre took proper ownership of the problem and made sure an engineer was booked. The first property cover has now been moved to an alternate company, any more issues and the second will follow.
This simply not good enough.
I tried to find a contact point for escalation in Reactive, but without success.
11. februar 2019
Anmeldelse skrevet uten oppfordring
Svar fra Reactive Home Services
Barry
As discussed in the phone call I had with you, firstly, sincerest apologies for any shortfall in the service that you have received from Reactive. Secondly, we appreciate your customer feedback as it is very valuable to us and allows us to find where there are problems in the flow of communication that we can actively work at and improve on. All of your concerns have been logged and will be looked at constructively by our customer service team and, as mentioned to you, we look forward to your next review of our company which should be a much more successful experience for you.
Many Thanks
Sedge
Reactive Insurance Solutions
Very Quick repair
I would give reactive insure 5 stars as they wasted no time and was quick in contacting an engineer. My washing machine was working within a week.
They kept me updated and customer service was very helpful.
Very good service, worth every penny.
10. februar 2019
Anmeldelse skrevet uten oppfordring
Svar fra Reactive Home Services
Angela C
Thank you for writing a 5 star review of our company. We are delighted that you are so satisfied with our service. If you have any further problems do not hesitate to contact us on our Freephone number.
Kind Regards
Sedge
Reactive Insurance Solutions
excellent service and engineer repaired…
excellent service and engineer repaired boiler with no problems,Would
recommend him for other repairs.
2. februar 2019
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Svar fra Reactive Home Services
Mr Waite
Thank you for writing a 5 star review of our company. We are certain that you can expect the same high quality of service in future if you need our assistance again.
Many Thanks
Sedge
Reactive Insurance Solutions
Unbeatable service.
Engineer had appointment to service our boiler (included in policy cost - very good value) and was running a bit late but kept us up to speed with his expected arrival time with several calls. That was appreciated as we did not have to sit there wondering when or if he would arrive.
Testing the CO2 output from boiler showed level too high. Ben diagnosed the problem, pointed out the damaged part needing replacement and very apologetically told us that he would have to turn off boiler until replacement part could be fitted. It was the coldest day of the year so far, but he had no option. (If I had insisted “No”, he was legally obliged to call gas supply company who would then cut us off from the road, and possibly several neighbors also)
Ben kept us advised on progress sourcing part, which would arrive the next day. No hot water or central heating that night but we managed.
Next day Ben called several times to update us on his expected arrival time and by early afternoon boiler was fixed and running. All parts and labour covered by insurer.
Great value from the insurance company and great service from very personable and reassuring engineer Ben.
29. januar 2019
Anmeldelse skrevet uten oppfordring
Svar fra Reactive Home Services
Ferring
We are over the moon at the brilliant 5 star review you have written about our company. We have passed your comments on to Ben, the engineer who attended, to give credit for a job well done and he said that your words "made my day!". We do what we can to provide a quality service for our customers but we really rely on the engineers to do quality work and make a positive impression. We are very pleased that you are so happy with Reactive.
Kind Regards
Sedge
Reactive Insurance Solutions
I cannot get hold of this insurance…
I cannot get hold of this insurance company at all. I have just joined and I wanted to chase up whether my insurance policy is active or not. But I trued on different times of the day but nobody answering. The website says 24/ 7. but it is surely a no.It is still leaving a voice message stating about Xmas and New year day opening hours. I cant even cancel it now. Avoid by all means...
Got a very prompt reply after posting my review on Trustpilot and wanted to change my review. The email response to their generic email was received exactly after 10days. Hence cancelled my policy with reactive insurance. Not impressed at all as an insurance company.
27. januar 2019
Anmeldelse skrevet uten oppfordring
Svar fra Reactive Home Services
Mr Alexander
As explained to you on the telephone. You called on the busy Emergency claims line and you didn't leave a message. This line is available for Emergencies only and, had you followed the instruction to leave a message you would have been called back, as appropriate, any time as it a 24/7 Emergency line. You then called all the other lines in the sales/admin office, which is closed at the weekends, again without leaving a message. You were trying to find out if your policy was active or not. You said that you had received your policy documents and payment had been taken. You cannot make a claim in the first 28 days of your appliance policy. We still do not understand why you would be in any doubt that your policy would be active or why you have taken an issue with our company. As also explained to you on the phone, all customers are allowed to cancel their policy within the 14 -day cooling-off period from when you receive your documents, without question, which you did with no problem. We are sorry that you were not happy with your experience with Reactive but we feel that it was a shame you didn't even give us a chance.
Kind Regards
Sedge
Reactive Insurance Solutions
Fault repair
I have just had 1 report of a fault and the engineer came within 2 days and the engineer came in the afternoon and was quick to fix the fault. No problems since then.
25. januar 2019
Anmeldelse skrevet uten oppfordring
Svar fra Reactive Home Services
J & H
We are pleased that you are so happy with our service. We strive to provide a 5 star performance for our customers. Please feel free to contact us on our Freephone number to let us know how we can improve on this and get that extra star next time you have to make a claim.
Many Thanks
Sedge
Reactive Insurance Solutions
Very good service
Very good service. The call centre is here in the UK, not at the other end of the world & they are very helpful.
Thierry.
24. januar 2019
Anmeldelse skrevet uten oppfordring
Svar fra Reactive Home Services
Mr Graveleau
Thank you for writing a 5 star review of our company. As a smaller company we feel it is very important to provide a more personal, and friendly, service for our customers.
Kind Regards
Sedge
Reactive Insurance Solutions
This is the best insurance company I…
This is the best insurance company I have ever dealt with.
I set the team an unusual issue with my broken free sat remote. They got me a new one, delivered less than 24 hours after my initial phone call.
Gary was brilliant.
Thanks again Reactive.
Chris.
24. januar 2019
Anmeldelse skrevet uten oppfordring
Svar fra Reactive Home Services
Mr Sheen
Thank you for your 5 star review of our company. We are delighted that you are so happy with our service. If you have any further problems do not hesitate to contact us on our Freephone number. We will also pass your comments on to Gary.
Many Thanks
Sedge
Reactive Insurance Solutions
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