RateHawk Anmeldelser 

My clients Airplane caught fire and had an emergency landing. I called Ratehawk immediately with the mew information as well as the new flight times and number. I was told the transfer would still be ok. When my clients land I see an email that Ratehawk canceled there transfer and they were refunded. I tried to call Ratehawk and email them for help. I have yet to hear back and my clients had to find a cab. If I would have known or received a call I would have been able to fix this issue while they were still in the air.
1. They said the flight change would not be an issue.
2. the emailed me at 1AM my time that they are going to cancel and did not bother to call me so I could fix it.
3. they did nothing on there end to find a new transfer (I'm sure they don't only work with one transfer company).
4. I have been unable to speak with anyone about this incident to see how it could have been handled differently as no one has returned calls or emails.

I made booking with Ratehawk but due to system glitch or something, when client reached at the hotel, they didn't found the booking.

@Ratehawk Team
Please add some process from your end to provide Hotel Confirmation Voucher number once you get confirmation from the Hotel. If not, set process to notify travel agent and action needs to be taken. I have seen similar process being followed on other B2B portal where I explicity get email with Hotel confirmation Voucher number.

RateHawk regularly helps me nail down accommodation options. Needed an uptown spot in Toronto last September; the platform led me to a spot-on choice. Encountered an odd glitch where the filters threw off my search, but it was sorted with a bit of manual digging. It’s a decent tool that generally makes day-to-day bookings smoother.

Subject: Unsatisfactory Customer Service Experience and Recommendation to Avoid Company

I am writing to express my extreme dissatisfaction with the level of customer service provided by your company. Recently, a representative from your company visited our office to introduce Rate Hawk, and despite our initial interest, our experience has been highly disappointing.

During our first booking with your company, our customer encountered a medical emergency, and we promptly provided all the necessary documentation for a refund. However, despite our efforts, the refund process has been incredibly slow and inefficient. It is evident that your company lacks a strong customer service system, which has only added to our frustration.

Based on this negative experience, I cannot recommend working with your company. The lack of professionalism and poor management we have encountered is unacceptable. It is disheartening to see such a low level of service, which reflects poorly on your company's reputation.

I strongly believe that customer service is a crucial aspect of any successful business, and unfortunately, your company has failed to meet even the basic standards. As a result, it is no surprise that your company is relatively unknown.

I hope that you take this feedback seriously and make the necessary improvements to enhance your customer service capabilities. It is essential to prioritize customer satisfaction and ensure efficient management practices to maintain a positive reputation in the industry.

Sincerely,
Karen Kaur

Recientemente, un cliente tuvo que cancelar una reserva no reembolsable por enfermedad. La asistencia de RateHawk fue ejemplar, cancelando sin penalizacion y manteniendose en contacto constante. Tanto yo como mis clientes quedamos satisfechos y ya estamos planeando su proximo viaje

I've been booking through RateHawk for a good while. It generally offers a great variety of hotels and fair pricing. Response times from support could be better during busy periods too. Nonetheless, it's proven userful for planing trips for those I work with. I'll definitely keep it in my toolkit

Gerade ein Hotel über ReteHawk gebucht und einsuper Angebot erwischt. Die Seite ist benutzerfreundlich und ich habe schnell einen tollen Tarif gefunden. Auch die Auswahi ist großartig. Werde es definitiv wieder für meine Kunden nutzen.

Who is frauding my credit cards in your name? Thousands charged to my cards payable to Ratehawk.

Non existent company that I have reported for fraud. Once payment has been made they are not contactable. Dont request formal account confirmation as they've managed to create very legitimate looking bank letters.

Dealing with RatrHawk Support, especially Jenn S., pht my mind at ease - thorough, fast and pro. Love the range for my client bookingz and the platform's so simple to navigate. Big thanks!!

No hay ningún tipo de garantías en el servicio que ofrecen. Hace poco compré unos Hospedaje para un cliente, el cliente llegó y el Hotel no le recibió. Hago el reclamo y me responden con que el Hotel no acepta hacerse cargo. Antes también me pasó que compré unos boletos aéreos y ellos me los cancelaron. Llegó la pasajera al aeropuerto y no tenía vuelos, tuve que comprar vuelos nuevamente, pagar doble y cuando le reclamé a ellos nuevamente se la lavaron las manos. el gerente de cuentas que me asignaron lo único que hace es andar un teléfono con WhatsApp para recibir mensaje, pero es una persona que no me ha mandado un dedo para ayudarte a resolver. Se llama José Tovar

Giving RateHawk a 5 'cause the booking process was smooth sailling. Looking forward to the next one - thanks RateHawk!

Bin mehr als 20 Jahre im Travel Business - unmögliches Service. Eine Wechsel der Zimmerkategorie dauert 10 Tage!!!! Bearbeitungszeit obwohl im Hotel verfügbar. 3 Tage vor Anreise des Kunden, hat man Aufzahlung verlangt. Im Chat wird man hin und her gereicht, wiederholt alle Angaben Tag für Tag und wird vertröstet. Sehr schlechtes Staff oder es ist Absicht dahinter und man möchte mit solchen Aktionen ein Zusatzeinkommen generieren...

Ich habe bei einer Europareise einige Hotels über Ratehawk gebucht. Jedesmal wenn Probleme auftraten war niemand erreichbar, uns würde nicht geholfen. Anschließend versprach man uns eine Wiedergutmachung, sagte sogar dass diese nun überwiesen würde, aber wechselte ständig der Verkaufsleiter und auf das Geld warten wir noch heute.

We῾ve made reservations with RateHawk several times, and everything went smoothly. On one booking, we needed to change the dates, and the support team did a great job! I highly recommend them for collaboration.

Until now webhave had a good experience with them.

I will refer Rate hawk to other Travel Agencies. It is a good platform ,website is very easy to use.

Customer service is great. Managers are helpful . Good deals .

Top service

Beware! A B2B travel service with users that fraudulently book travel services using someone else’s identity. Happened to me. Charged over $2000 without my consent. Thankfully I caught the charge in time.

I have spoken to travellers who have booked through an agent using Ratehawk. Ratehawk and the hotel confirms booking and payment. On the day of check in booking is shown as cancelled and clients need to wait or make a booking and pay and wait for agent to resolve with Ratehawk. Seems service is dropping