RAMSDENSPAWNBROKERS.co.uk Anmeldelser 

The service from Arlene was above and beyond she was so helpful, and she made my experience very enjoyable she was happy to talk with me and help me find what I was looking for. She was amazing and I will be back .thank you Arlene

Fantastic experience from start to finish.
Very helpful, polite and respectful staff. I will definitely be using this service again.
Thank you.

Horrible disgusting people won't want to go in there get a life pathic

Always have a experience whenever I go in to buy currency, the staff are friendly and helpful, and I always seem to get the best rates in town, I would definitely recommend.

Never did it before but I sold some unwanted 9ct & 22ct gold items today in the Cwmbran shop, whilst the staff in the shop were very nice and they did ask me several times did I still want to sell my items at the price they quoted to which I agreed, I never felt pressured to sell. However thinking about it on the way home the price quoted for the 9ct gold was £22 a gram and online elsewhere the price quoted is £39 a gram, also at Ramsdens the price offered for 22 ct gold was £68 a gram and elsewhere online it is £89 a gram, so not quite as bad as the 9ct gold price difference and I did ask the sales lady was this the best price and she looked at her chart and said yes. I just think that this company offers about 50% of the actual daily gold price which I feel is not right in 2026 and I can see why their profits have soared in the current year. If it was not for the staff I would this company a minus score and I would not recommend dealing with them.

Been in today to top up card and get some euros and the service i got was second to none. Amy and Amelia are so good at sorting stuff. I got a new card cos me old one was worn and they updated everything for me. I wish they were coming on holiday wi me.

Chatham branch
Having to chase to get back my gold tested item - Terrible service, slow. No confidence in this company.
Like most pawn shops why can’t they test onsite is beyond me. Staff are friendly enough. Bad service. Still waiting for item return from 2/9/26

Lucy in the Wakefield store was kind and helpful knowledgeable and professional. She talked me through the process of selling my items. An asset to your company

NORTHALLERTON BRANCH
Visited today to collect my item
Nothing is too much trouble for Mandy Sara and Ash
They are a pleasure to deal with and I thoroughly recommend this branch

Had the lovely Dawn from the Hartlepool branch assisting me today with my scrap gold, just bits I’ve had for years and got quite a bit of money for it, I’m really pleased .

After 2 bereavements I have made several trips to Ramsdens in Southport as I decided to part with inherited items. Initially I also made enquiries at local jewellers but have found the service is better and the price offered higher at Ramsdens. I have been served by several colleagues and found them all to be friendly, professional and just nice people to deal with. I've made Ramsdens my go to place for currency and recently treated myself to a great value ring I saw in the window. Whatever the transaction I know I will get good service from this lovely team. Thank-you!

I visited the Liverpool City Centre store yesterday with my daughter and was greeted by a lovely, warm and welcoming lady called Sophie. She went above and beyond to help us with the jewellery I was selling gifted to me by my Mother and I was very happy and grateful with how she dealt with the whole process. She gave me a big hug at the end and I would say she’s a huge asset to Ramsdens team. Thank you Sophie once again for your kindness shown to me and my daughter. Elaine xx

I used the branch in Wakefield today.
I was served by Lucy.
What a fantastic asset to your business.
She was so helpful and friendly.
Full marks.

I brought a ring and put a £500 deposit down, on 15/05)2026 When I spoke to the staff they explained I could pay monthly which I said I prefer not to. Which the staff member said it was not a problem I could pay the remaining balance before the end of November so I went ahead and paid the deposit. I then received a letter outlining the the payment plan so we went back in the shop and they guaranteed it was a standard letter and disregard the letter The reason I did not want to pay this way is I had my money in a high interest account and I loose the high interest if I drew money out before end of September. So the staff member put me at ease. My wife was still concerned so we went back in beginning of June and spoke to another member of staff and they again confirmed we had nothing to worry about all is fine. On the 13th July I received a phone call telling me if I did not make the payments the deposit would be forfeited after speaking with the staff they promised me they had put notes on the account and they would see me in mid October to pay in full the remaining £1500. Then on Tuesday the 28th July I received another letting warning me again. I called and spoke to the manager as I don't like being lied to and told her her staff have lied to me and our poorly trained. She said that was not the case and although the letter threatened to withhold my £500 it was not a threatening letter. I was really annoyed and said I he in on Friday and pay for the ring. This has lost me money. I would advice people never to use this shop, never trust the staff they lie and are so poorly trained it's unbelievable. I only wish I could rate them at 0

Sold my partner two silver bracelets with damaged clasps. Then noticed tiny tag stating “unreturnable” if removed.Avoid if you want a trustworthy jeweller.

Visited a pawnbroker for the very first time yesterday and was pleasantly surprised. Raegan looked after me and made the whole process simple, transparent, and stress-free. Fantastic, helpful service that completely put me at ease. Highly recommend!

I have only given 2 stars because staff were polite and store clean, otherwise it would be one star

I do not recommend. Please do your research first and be willing to walk away after you get your offer for scrap gold.

I did sell some to them on my visit but thankfully i walked away with over 70 grams as gold arthur offered me £750 more a week later with the money in my account in 2 days. There had been no increase in the gold price

The member of staff i was dealing with told me that some online scrap gold merchants will decrease the weight due to stones in rings. I called 2 x online merchants when i got home and neither of them said they done this nor heard of any scrap dealers doing that. So what is the truth of that statement 🤔

I have been left with the impression that this company is untrustworthy. I certainly will never use any service from this company again

Had a really great experience at the Aberdeen store today. I’ve used Ramsdens many times to sell bits of old/broken jewellery and always had a positive experience, and been offered a fair price. Today was no exception, staff really take time to explain the process and are always friendly and courteous. Thanks.

It is rare this day and age you find excellent customer service in the United Kingdom. I think it is only now left in the Ferrari and Rolls Royce dealerships. However, Ramsdens performed above excellently on their level of service. I was very apprehensive about pawning in my watches and felt a lot of guilt and even some self-pity. However the experience was so smooth and made things a lot easier. It is so good I think it probably beats borrowing a bridging loan on a property I have taken on previous occasions. My loan totalled over £120,000. Only slight delay was I dropped watches Monday and was paid out Friday the same week. I feel this could have been done slightly quicker. Deborah's customer service was impeccable and I felt as if she was the owner of the business rather just an employee of a large PLC.

I went into the aberdare shop today as I lost my card I was Served by Beth she did it all for me and she is so Polite and very helpful