The complete hand holding through all steps is a God send. Finances, especially on the computer can be very intimidating. Every question is answered, with knowledge and patience. I would highly... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Thankfully, Raisin bucks the frustrating choice of too many companies to automate their toll-free customer service line by manning it with warm, welcoming CS agents -- like Crystallan. She worked with... Vis mer
Any time I needed guidance from a live person I got it expeditiously and correctly with the kindness, pleasing voice and manner person. I’ve talked to in a while. Thank you so much. I have grown to... Vis mer
Selskapet har svart
Dylanni was great with assistance but .... I just wish she would try harder to not use her affirmative reply as yep but yes instead. Other than that she was knowledgable and very pleasant to work wit... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Raisin is a free financial platform offering access to high-yield savings and CDs from 100+ insured banks & credit unions, all in one account. Open a no-fee Raisin account in minutes and spread your savings across our growing network of banks and credit unions. You’ll get $250,000 of insurance coverage per institution, per individual, and be able to manage your savings in one account.
Kontaktopplysninger
New York, USA
- (844) 994-EARN
- support.us@raisin.com
- raisin.com/en-us
4,6
Enestående
1k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Worst platform ever
Worst platform ever! I don’t recommend
Its a nightmare to deal with the customer service,especially if you need to update your banking information. What should be a simple process becomes unnecessary extremely complicated and time consuming. They are not helpful or easy to deal with like other platforms or banks in US.
14. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Raisin U.S.
We appreciate you sharing your experience and feedback regarding our platform and customer service. We understand your frustration with the process of updating banking information and how it became overly complicated and time-consuming. We are actively reviewing our procedures to make these essential updates simpler and more efficient for everyone. Your comments are invaluable as we work to improve our services and ensure a smoother experience.
The representative was knowledgeable…
The representative was knowledgeable and friendly.
16. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Raisin U.S.
We're delighted to hear our team provided you with such a positive and helpful experience. Thank you for sharing your kind feedback!
Dylanni provided me with excellent customer service
Dylanni provided me with excellent customer service. She responded quickly and followed-up as promised. Thanks for being great to work with and being a great platform.
16. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Raisin U.S.
We are so happy to hear about your excellent experience with Dylanni! It's wonderful to know that our team was responsive and followed through as promised. Thank you for your kind words.
Prompt and detailed response to my emailed question
After several failed attempts at a phone call (my fault, I had two numbers transposed) I emailed and within an hour or so I got a very detailed response to my question from Rayvnn. She was the one that also suggested. I checked my contact number to make sure I had the right one! Very happy with the service!
15. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Raisin U.S.
We're so happy to hear that Rayvnn was able to assist you efficiently, especially after the initial contact difficulties. We appreciate you sharing your positive experience with us!
Great help
The ease of completing the task and the kindness and patience afforded me made my experience enjoyable. Thank you for your support!
16. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Raisin U.S.
We are so happy to hear that you had an enjoyable experience and that our team was able to provide kind and patient support. Thank you for your wonderful feedback!
Raisin customer service is stellar
I have spoken with raisin employees 3 or 4 times in the past 4 months for clarification. They are always stellar: no wait time, personable, genuine, informed, intelligent. My question is clarified within minutes- they don’t hurry you off incase you have a follow-up.
16. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Raisin U.S.
We are so happy to hear about your positive interactions with our team! It's wonderful to know that our employees have been able to provide you with such clear, efficient, and helpful assistance. We truly appreciate your kind words and your continued trust in us.
The agent I spoke with was very polite…
The agent I spoke with was very polite and helpful and handle my issue really fast. Would be more than happy to work with him again.
16. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Raisin U.S.
We are so glad to hear that our team was polite and helpful, and quickly resolved your issue. We appreciate you sharing your positive experience with us!
All my questions were answered
All my questions were answered. Person was very kind and helpful. I am new to Raisin, and am very impressed that a call could put my questions to rest.
16. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Raisin U.S.
Welcome to Raisin! We're delighted to hear that your questions were fully answered and that you had such a positive experience. It's wonderful to know we could help put your mind at ease.
Ashley was extremely professional
Ashley was extremely professional, friendly and courteous despite me having a lot of unusual problems and she stayed with me past 8 to make sure my problems were solved. Five out of five stars!
15. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Raisin U.S.
We are so pleased to hear about the exceptional service you received. It's wonderful to know that Ashley went above and beyond to ensure your issues were resolved. We truly appreciate you sharing your positive experience!
Found out what I needed
15. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Raisin U.S.
We're glad we could assist you in finding the information you needed. We appreciate your feedback.
customer service representative was pleasant and very helpful
The customer service representative was thorough in assisting me with my transaction. He also was helpful with other questions I had. Very pleasant.
14. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Raisin U.S.
We are so pleased to hear that our representative was thorough and helpful in assisting you with your transaction and questions. Thank you for sharing your positive feedback!
Amazing Representative
The representative I spoke to was by far the most helpful customer service representative I have ever dealt with from any company. I actually had to ask her if she was real and not AI.
14. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Raisin U.S.
We're so happy to hear about your positive interaction with our representative! It truly makes our day to know our team is providing exceptional service. Thank you for sharing your wonderful feedback.
Great 👍 very helpful and let me know…
Great 👍 very helpful and let me know when I can get my funds
14. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Raisin U.S.
We're happy to hear we could be helpful and provide you with timely updates regarding your funds. We appreciate your positive feedback!
Great online savings platform
Starting the account and transferring funds was super easy with just a couple minor hiccups which were addressed by a very responsive customer service.
9. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Raisin U.S.
We are so glad to hear that registering your account and transferring funds was an easy process for you. It's wonderful to know that our customer service team was responsive and helpful in addressing any minor issues. Thank you for sharing your experience with us!
They took my $250K & locked me out of my account! Horrible customer service!
They took my $250K when I opened the account, then immediately locked me out of my account for “security reasons”. Said I had to verify my identity using some face scanning thing that wouldn’t work. They said there was no other option, and would not give me access to my money! So now I’m trying to get my money back. They won’t sent it back to my bank. They said I have to have my bank pull it back. It is ridiculous that they can just take my money and then lock my account. If they couldn’t verify me, why did they take my money?
They keep telling me to call their customer service, which I’ve done repeatedly, but they are no help at all! All they do is read from a script. If you give them a problem that’s not on the script, they won’t do anything to help you.
11. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Raisin U.S.
We are very concerned to learn about the difficulties you encountered with account access and identity verification, especially after depositing a significant amount. We understand how frustrating it must be to be locked out of your funds and the challenges you faced with the verification process. We are actively looking into this matter to understand what went wrong and to prevent similar occurrences. Your feedback is crucial as we work to improve our systems and support.Please reach out to our support team to further address your concerns at 844-994-3276.
Using the website was not intuitive…
Using the website was not intuitive enough for me to complete this transaction without calling, unfortunately. Knowing that I needed to click on the bank currently holding the CD was not intuitive. Fortunately, the call was straightforward and short.
Carole
10. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Raisin U.S.
We appreciate you sharing your experience with our website. We understand that the process of selecting your bank wasn't as clear as it should have been. Your feedback about the intuitiveness of our site is valuable, and we are always looking for ways to improve our user experience. We are glad to hear that our call was straightforward and helpful.
Eric from the UK did a GREAT Job
First of all, Eric was able to resolve my issue quickly and efficiently even putting up with my limit computer knowledge. Secondly, he was very pleasant and a pleasure to work with. Great job Eric!!!!
10. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Raisin U.S.
We're so glad to hear that Eric was able to resolve your issue quickly and efficiently, and that you had such a pleasant experience. We appreciate your kind words!
Being able to talk to a real person
8. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Raisin U.S.
We're glad we could provide a personal connection. Thank you for your kind words.
Rayvnn(Raisin support)
Rayvnn(Raisin support)
She was professional,sweet and answered 3 questions in a clear understandable manner that helped me make my decisions in a timely manner. She should be a trainer for your support staff.
9. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Raisin U.S.
We are so happy to hear about your positive interaction with Rayvnn. It is wonderful to know that our representative provided clear, understandable answers that helped you make timely decisions. We truly appreciate your kind words and valuable feedback.
Svar fra Raisin U.S.
Thank you so much for the great review! We pride ourselves on having a knowledgeable team, and we're thrilled to hear you had such a positive experience.
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.