Axos Bank Anmeldelser 749

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For 7 timer siden

Hi Crystal, Thank you for sharing your experience with us. We’re sorry to hear the setup process caused frustration, and we truly appreciate your patience while working through it. It’s great to hear that Andrew was able to step in and get everything sorted out for you. If you ever need anything else, please feel free to reach out to us at socialmedia@axosbank.com and we’ll be happy to make sure you get the support you need.

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For 1 dag siden

Hi Brandon, We’re truly sorry for any confusion or frustration caused by the qualifying requirements for your account. Providing clear and transparent information is extremely important to us, which is why all account requirements are fully outlined on our website. We want to ensure you have everything you need to maximize your earnings. While setting up regular payroll transfers is one way to reach the highest tiers, we actually offer two different pathways to meet the monthly requirements. The second option is designed to offer more flexibility and does not require a direct deposit. To help you get the most out of your account, a team member will be reaching out to you directly. They will review your current setup, walk you through both qualification options in detail, and assist with any additional questions or concerns you may have. We appreciate the opportunity to support you and ensure your account is optimized for your goals.

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For 1 dag siden

Hi EZ, We truly apologize for the ongoing frustration you’ve experienced regarding your account yields. Earning your trust is extremely important to us, and we regret that your returns have not aligned with your expectations or with the guidance you previously received. We are committed to offering clear, competitive, and transparent value to our customers. We would appreciate the opportunity to review your specific situation in detail so we can understand why your interest earnings are not matching what you anticipated and work toward a resolution. Please contact us at socialmedia@axosbank.com so we can assist you directly. A team member will follow up to review your concerns, address any system issues, and help ensure your accounts are fully optimized. Thank you for giving us the chance to make this right.

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For 1 dag siden

Hi Matt, We truly apologize for the trouble you've experienced with your accounts and the technical difficulties you encountered on our platform. It is incredibly frustrating when essential features like digital transfers and transaction records are not functioning properly, and we deeply regret that our support team did not provide the seamless communication and resolution you expect. We would like to escalate your situation to our management team for review right away and help make things right. Please contact us at socialmedia@axosbank.com with the best phone number to reach you so we can work with you directly to resolve these platform issues. We truly value your business and hope for the opportunity to restore your confidence in us.

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For 1 dag siden

Hi George, We sincerely apologize for the technical challenges you encountered and the frustration they caused while setting up and funding your balances. Earning and maintaining your trust is extremely important to us, and we truly appreciate your patience as we work to make this right. We also want to clarify the criteria for maximizing your yield. As outlined on our website, monthly qualifying deposits must be received specifically into the checking account in order to activate the highest earning benefits. We’re sorry for any confusion this may have caused. Because we value your relationship and want to restore your confidence in us, a team member will be reaching out to you directly. They will review your concerns, investigate the system errors you mentioned, and assist with anything needed to ensure your accounts are fully optimized. Thank you again for sharing your experience.

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For 1 dag siden

Hi Brenda, We're thrilled to hear about your excellent experience with our support team. Delivering welcoming and expert assistance is exactly what we strive for, and we will be sure to pass your kind words directly to Eliza so she can be recognized for her outstanding work! Thank you again for banking with us. We truly appreciate your support and look forward to continuing to provide you with an excellent experience.

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For 1 dag siden

Hi Customer! We’re glad to hear your account‑opening experience went smoothly and that our team was able to support you every step of the way. We appreciate you choosing Axos and look forward to being your bank.

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Oppdatert for 2 dager siden

Hi John, We’re truly sorry for the continued frustration this documentation process has caused. We understand how exhausting and discouraging it can be to deal with delays like this, and we appreciate the time you’ve taken to follow up and share your perspective. As a digital‑first bank, our goal is always to make things as seamless as possible, and we’re sorry that hasn’t been your experience here. To help move this forward quickly, our team has already attempted to reach out to you directly. We weren’t able to connect, but we did leave a voicemail with additional details. When you have a moment, please check that message, and feel free to contact us at socialmedia@axosbank.com if you need anything else. We truly value your relationship with us and the trust you place in our team, and we want to ensure you continue getting the most out of your balances with us. We hope to speak with you soon so we can get this fully resolved for you.

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For 2 dager siden

Thank you for taking the time to share your feedback with us, Michael. We completely understand how important instant transfers are for your everyday needs. We are actively working on expanding our integrations to include Zelle this year. If you have further questions, please contact us at socialmedia@axosbank.com. We're always happy to help!

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For 2 dager siden

Hi Allison, We understand how upsetting it is to experience delays, limited access, or uncertainty around your account, and we sincerely regret the stress this has created. We do not place holds or restrictions unless certain activity requires a review to help protect both our customers and the Bank. These reviews are not common, and when they do occur, they’re done to ensure the security and accuracy of account activity. We understand how disruptive this can feel, and we deeply appreciate your cooperation and letting us assist you through this verification process. We truly value your business and the trust you place in us. If you need anything else, please contact us at socialmedia@axosbank.com.

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For 2 dager siden

Hi Claude, Thank you for the wonderful feedback and the great rating. We are thrilled to hear that our platform design, customer support, and yield offerings have met your expectations. We completely understand the importance of seamless data synchronization with your preferred personal finance software. A team member will be following up with you directly to gather details on the issues you are having and assist further. Thank you for choosing Axos Bank, and we look forward to earning that top rating from you!

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For 2 dager siden

Hi Lisa, We sincerely apologize for the frustration you've experienced while trying to replace your debit card and access your funds. We deeply value your eight years of loyalty, and it is incredibly disappointing to hear that our support systems fell short of the seamless digital banking experience you deserve. We would like to review your situation immediately to see exactly what happened with your initial debit card order and ensure you receive your new card as quickly as possible. Please email our escalation team at socialmedia@axosbank.com with the best phone number to reach you so we can assist you directly. We truly want to make this right and restore your confidence in us.

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For 3 dager siden

Thank you for the wonderful 5‑star review, Anna! We’re absolutely thrilled to hear about the exceptional support you received from our team. Providing expert, welcoming, and reliable service is always our top priority. We’ll be sure to share your kind words with Jada and Kyleigh so they can be recognized for their excellent work. We truly appreciate your trust and look forward to serving you again soon.

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For 3 dager siden

Hi Michael, We sincerely apologize for the confusion regarding the interest rate displayed on your accounts. We want to provide some clarity on how this works. Because the requirements to earn the maximum rate must be met each month, your online banking dashboard will always display the standard base rate. Once your monthly requirements are satisfied, the boosted rate is applied to your balance. You can always view your actual boosted rate and total earned interest on your official monthly statements. As a trusted digital banking leader, we want to make sure you are getting the absolute most out of your money and easily earning the 4.21% APY (Annual Percentage Yield). To help clear this up, a team member will be contacting you directly to go over these details, assist with any other questions you might have, and ensure your accounts are set up for success. We value your business and truly hope to restore your trust in us!

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For 3 dager siden

Hi David, We're thrilled to hear about your exceptional experience with Rana. Providing knowledgeable and friendly support is exactly the standard we strive for, and we’ll be sure to pass your high praise directly to her and our leadership team. She truly is a fantastic asset to our customers! We also appreciate your candid feedback regarding your previous interactions, and we sincerely apologize for the communication challenges and frustration you experienced in the past. We take your comments seriously and are continuously working to improve our support channels so you can always expect the same high level of service Rana provided. We appreciate your trust in us and look forward to continuing to serve you.

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For 3 dager siden

Thank you so much for the 5 stars, Kevin! We’re glad to know our service is supporting your financial goals and providing real value. We truly value your business and appreciate you choosing us.

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For 3 dager siden

Hi Michele, Thank you for the wonderful 5‑star review! We’re thrilled to hear you’ve had great service and that your banking needs are handled quickly and reliably. We truly appreciate your recommendation and your trust in Axos.

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For 3 dager siden

Hi Vanessa, Axos Bank takes consumer feedback very seriously. Involuntary account closures are never the Bank’s goal, and in cases of closure the Bank fully reviews the matter in an effort to protect our customers. We sincerely apologize for the frustration you are experiencing regarding your account status and the returned transaction. Communication regarding this matter has been sent directly to you via email. In order to protect consumer privacy, we are unable to provide further details here in a public space. If you have any questions or need anything else, please feel free to email our team directly at socialmedia@axosbank.com.