rainkiss.online Anmeldelser 

Unfortunately, I’m very disappointed. I ordered a rain hat for my daughter over a week ago, but have still not received the item. I also never received a shipping confirmation. I contacted customer service, but have yet to receive any reply.

I’m very disappointed with how this order has been handled and hope to receive either a response soon or a refund. As it stands, I cannot recommend this shop.

I purchased a poncho online from the sale and it never arrived. I have had a communication once but since then I have not had any responses to my emails even though initially they offered to send me a poncho from their uk site. Any how very very poor customer service, no poncho and no refund. Be careful folks

Mooi product, van gerecycled materiaal. De zak op de voorkant is ook meteen het opbergzakje. Ontzettend vriendelijk aan de telefoon bij mijn vraag. Gisteren besteld en vandaag het product binnen. Dik tevreden!

Beautiful product & outstanding customer service!
I gave the poncho as a gift, but unfortunately it was the wrong size. Even though the 14-day return period had already passed, the Rainkiss team was incredibly kind and flexible and still offered me an exchange.
The customer support was fast, personal, and extremely helpful — the new item was shipped immediately without any extra cost.
The design is stunning, the material feels high-quality and is very comfortable to wear.
I'm truly impressed — thank you so much, Rainkiss!

Just wanted to let you know that I wore your rain poncho, bought in Amsterdam 2023, to view Victoria Falls, Zimbabwe, April 2025, and it kept me perfectly dry and was the envy of my fellow travelers.
Hanneke

I love this brand. The best I buy ever.

Compra increíble , el regalo perfecto , y buena calidad

Punctual shipping, kindness and professionalism. Recommended

Me encanta la marca. El producto es excelente y la atención al cliente es inmejorable. Gracias por atender de manera tan eficaz ante cualquier duda.

Fantastic!
Servizio eccellente!

Tutto perfetto!

Absolutely in love with this brand!
Amazing customer service!
✨✨

Great ponchos for rainy climates like northern-Spanish one, but the best of all is their customer service: I had to send a product back because I picked the wrong size and the entire process was fast and smooth.

Excelent !!! Beautiful !!
I’m in love with this brand ! Fast shipping and great customer service !! 🫡🫡

I placed an order expecting delivery within 3–5 business days, as stated on the website. After 7 days with no update or tracking information, I contacted the seller myself. Initially, they did not respond, then later claimed that the order was already on its way. However, they later admitted that the order had not been shipped at all.
The seller has ignored my further messages requesting either a refund or tracking details. Very disappointing experience — I would not recommend this store.

Addendum: the reply states that after the refund, I wrote negative feedback to the owners of the company as well. This is not true - the response to my request and refund happened only after I posted reviews and wrote to the owners. I think that was the only thing that helped me get my money back. The date the feedback was posted was April 18, the refund and response to my request was April 19.

ik kocht deze poncho omdat ik de camino ga wandelen maar bij mijn eerste test vandaag waren zowel mijn rug als mouwen van mijn jasje eronder helemaal nat. Teleurstellend aangezien bij hun beschrijving staat, 100 procent waterdicht maar mijn ervaring is anders. Voor dat geld had ik meer verwacht en ik kan op zoek naar iets anders voor mijn pelgrimage dat is duidelijk.....NA CONTACT KREEG IK BEVESTIGING DAT MIJ N ANDERE IS OOGESTUURD.QUA SERVICE OK DUS EN HOPELIJK NU WEL WATERDICHT

2 weeks has passed and I haven’t heard anything about my order, even though I paid money for the shipping that supposed to take 3-5 days to be delivered. I needed the rain poncho for the music festival, the poncho never came, music festival has passed, I was trying to reach out to the customer support to cancel my order as I no longer need is $100 poncho. 5 days later someone has responded to me that the order was shipped and I can’t cancel it anymore. This company is a scam and I wouldn’t recommend to purchase anything from them.

Not only was the customer service incredibly friendly, they also went above and beyond to help me resolve my issue. I had a faulty product and the process for getting a new product was so incredibly smooth and pleasant. 10/10 recommend.

I was very impressed by the speed in which my Poncho arrived and although I did'nt keep it (bigger than expected) I got a full refund.
Nikki dealt with my request and was very tolerant when I failed to check my Spam folder for emails that Rainkiss had sent to me.
I was overall pleased with my after sales treatment so have no hesitation in recommending the company.

I have a Rainkiss and love it! Great print, easy to throw on and works like a charm. Really good for wearing when I ride my bike (when it really pours better to use extra rain legs though) and enough room to fit bag underneath also. I just bought one as a gift, I ordered in the evening and it arrived the next day! Also I had a question and received a very helpful and fast answer from Laura. Hard to come by good customer service and speedy delivery these days but Rainkiss delivers!

Love the ponchos - ordered and received two. Struggled a bit with repacking but overall exactly what I wanted and expected.
The problem was with delivery. I have no idea why companies use Evri. In the area I live they are completely unreliable. This time they dumped the parcel at our local Post Office who were then obliged to deliver it after I paid £7 in postage. Although this was not directly Rainkiss fault they choose the delivery company presumably based on price as it can’t be on efficiency.