The lady who I spoke to was very helpful and explained in detail for me to understand. The only thing I was miffed about was having to pay £20fine for late payment which wasn’t my fault as the bank ha... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Our initial payment did not go through as the card had expired and we didn't realise. We then went through the rabbit hole. I changed card details three times on the non human "Customer service Site"... Vis mer
Very good price compared with previous insurer who in my opinion are in danger of pricing themselves out of the market!! RAC insurance some £300 less for same degree of cover & very easy set up onlin... Vis mer
Selskapet har svart
This is the first time I have used RAC for my car insurance. Everything was online and even though I am in my eighties, I found the whole experience pretty easy. I also went back afterwards and mana... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
The RAC has been providing peace of mind to motorists since 1897. We are dedicated to helping drivers across the UK with a wide variety of products. RAC Car Insurance offers drivers quality insurance, from a name you can trust with options to suit your needs. If you like to do everything digitally, RAC Online Car Insurance is for you! View your cover, make changes, or renew — all through your online account, 24/7. Cutting out the call centre makes RAC Online our cheapest car insurance option. If you prefer the reassurance of talking to the team, our standard RAC Car Insurance is a great choice. We’ve been named ‘Moneyfacts Car Insurance Provider of the Year’ five years in a row, so you know you’re in safe hands. Get your quote online today – direct from the RAC.
Kontaktopplysninger
Storbritannia
- rac.co.uk/insurance
4,4
Enestående
19k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Very smooth
9. august 2026
Svar fra RAC Car Insurance
It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend
New policy sign up
Signing up for a policy is the same with most companies, but it is no indicator of how good the company is. That will only become evident when a claim has to be made.
3. august 2026
Svar fra RAC Car Insurance
Hi Mr, Houlston,
Thank you for taking the time to leave us a review and for sharing your honest feedback.
We appreciate your comments and understand that, while setting up a policy can be a straightforward process, the true test of an insurer is how they support customers when they need to make a claim. We hope that, should you ever need to claim, we can provide you with the level of service and support you would expect from us.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out. Our team will be happy to help.
Rachel
Svar fra RAC Car Insurance
Thanks for taking the time to leave us such a positive review! If you want to recommend us, both you and your friend can get a £25 Amazon gift card for up to 12 successful referrals. Use this link: rac.co.uk/insurance/refer-a-friend
Renewal of car insurance
All done very quickly on line. It was a renewal policy and the price had actually gone down.
A very positive experience.
Definitely recommend.
23. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra RAC Car Insurance
Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll both earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend
Smooth but communication problems.
Smooth but not good when needed to speak to your agents. The matter has been resolved but not much contact in the meantime.
10. august 2026
Excellent customer service and ease in…
Excellent customer service and ease in applying for insurance
4. august 2026
Svar fra RAC Car Insurance
It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend
Auto Renewal more Expensive
My policy price went up!
As an existing customer, +15yrs NCB, and no appreciation of loyalty.
It's constantly in the news about haggling to work a better quote, but nothing. It ended up being a small amount more, so more hassle to move and start over with another insurer.
As its Internet based insurers, chatbox communications only, and impossible to get point across.
I do sort insurance weeks before renewal, but still no haggle available.
Renewal was only sent to me within the 21days to go.
I've always be told to sort it before 21days. The auto renewal email doesn't get issued to you before the 21days, so what's the point then eh?!?!
Makes it difficult to do the right thing, via best procedures (to help get the best quotes). I did my bit! A bit disappointing.
4. august 2026
Svar fra RAC Car Insurance
Hi Rob,
Thank you for taking the time to share such detailed feedback, and we’re sorry to hear about your experience with your renewal.
We appreciate your loyalty over the years and understand how frustrating it can be to see your premium increase, particularly after building up 15 years of No Claims Discount. We also appreciate your comments regarding the renewal timeframe and the challenges you experienced when trying to discuss your policy through online chat.
We aim to make our renewal process as clear and straightforward as possible, so we’re disappointed that you felt the process made it difficult to shop around and make an informed decision. Your feedback regarding the timing of renewal communications and the limitations of chat-based support is valuable, and we’ll make sure it is shared with the relevant teams.
Many thanks,
Kirsty
A comprehensive and clear quotation of…
A comprehensive and clear quotation of what was offered, at a really competitive price
8. august 2026
Svar fra RAC Car Insurance
Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, you can earn a £25 e-gift card for each successful referral here: rac.co.uk/insurance/refer-a-friend
Pretty easy to buy online for…
Pretty easy to buy online for reasonable price. Bit disappointed that I couldn't have documents sent, no printer access so our son printed docs for us...all 150 pages!!!! Otherwise all okay.
9. august 2026
Svar fra RAC Car Insurance
Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, you can earn a £25 e-gift card for each successful referral here: rac.co.uk/insurance/refer-a-friend
This years premium was vastly lower and…
This years premium was vastly lower and I received free breakdown recovery as a bonus for being with RAC over the years. Tops!
8. august 2026
Svar fra RAC Car Insurance
Thanks for taking the time to leave us such a positive review! If you want to recommend us, both you and your friend can get a £25 Amazon gift card for up to 12 successful referrals. Use this link: rac.co.uk/insurance/refer-a-friend
Very pleased with the progress and results
Very pleased with the progress and results with the RAC for my MX5 insurance and I know she is in good hands with the company as I am now 82 years young thanks again for all your help
4. august 2026
Svar fra RAC Car Insurance
It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend
Don't trust original quote
Disappointing response to application, and finding I can only access info by app.
11. juni 2026
Svar fra RAC Car Insurance
Hi Maureen,
Thank you for sharing your feedback. We’re sorry to hear that you were disappointed with the response to your application and that you’ve found accessing information through the app frustrating.
We’d like to understand more about your experience and see what assistance we can provide. A member of our team will be in touch with you to discuss this further and help wherever we can.
Thank you for bringing this to our attention.
Many thanks,
Kirsty
Very easy to apply and set up straight…
Very easy to apply and set up straight away at a good price A star
2. juli 2026
Svar fra RAC Car Insurance
Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll both earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend
Svar fra RAC Car Insurance
Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll both earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend
Svar fra RAC Car Insurance
It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend
(Fairly) painless way of buying car insurance
Everything was very straightforward,the price compared very favourably with other providers and when I wanted to change some details later it was easy to do.
5. august 2026
Svar fra RAC Car Insurance
It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend
very easy process
It was a very easy process to go through and all I would say is that it would be better to have had the breakdown cover as a standard and not as an add on given the rac is literally a breakdown service. Other than that it was a good experience to take out the cover I needed at the price I liked
9. august 2026
Svar fra RAC Car Insurance
Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll both earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend
It was quite quick and easy to arrange…
It was quite quick and easy to arrange the insurance I was a little dubious as it was online and couldn ring a helpline number to speak to someone. I have not done insurance like this before and dont really know as yet how it pans out
28. juli 2026
Svar fra RAC Car Insurance
Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll both earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend
Excellent policy at a very good price
Excellent policy at a very good price, found RAC due to changing cars and existing company no longer doing car insurance. Hopefully will remain with company for a few years to come.
7. august 2026
Svar fra RAC Car Insurance
Thanks for taking the time to leave us such a positive review! If you want to recommend us, both you and your friend can get a £25 Amazon gift card for up to 12 successful referrals. Use this link: rac.co.uk/insurance/refer-a-friend
Price very competitive and easy to set up
Price very competitive and lower than my renewal. With all the extras that I had before too. Easy to set up and pick a date for the monthly payment to go out on. No other contact other than that needed so far
11. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra RAC Car Insurance
Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, you can earn a £25 e-gift card for each successful referral here: rac.co.uk/insurance/refer-a-friend
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.