I was able to make an appointment for my microwave the next day and within 45 minutes of arriving at the appointment, the knowledgeable technician was able to repair my machine. I had been fighting Lo... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Marco did a fantastic job. He was very professional and kept the kitchen clean as he fixed the dishwasher. He then ran it made sure it worked properly and made sure everything was clean before he left... Vis mer
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I had purchased a new shower head and planned to install it myself. However, the combo rain shower + hand held device, with multiple control options, looked more complicated than any I had done befor... Vis mer
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Would give less than 1 star if possible! We scheduled twice for an appointment! Each time, they waited until after the appointment time to say that there isn't a technician in our area at the moment a... Vis mer
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Great service
2. september 2026
Svar fra Puls
Thank you so much for your business and for leaving a 5-star rating. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
Svar fra Puls
Thank you so much for your business and for leaving a 5-star rating. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
I’m waiting for a refund for parts to…
I’m waiting for a refund for parts to washer that did not fix the problem. I replaced washer with a new one. Please respond as to status. I do not have an issue with your technician’s service just didn’t fix problem and the cost to do so was too costly for a 13 year old washer so I replaced it with new one.
1. september 2026
Svar fra Puls
Hi Jan, apologies for the delay! We've received your response from yesterday however; we would need the email address associated to you the payment you've made for us to process the refund. Kindly respond to the email sent for us to proceed. Thank you!
Made sure it was done right.
1. september 2026
Svar fra Puls
Thank you so much for counting on us! We delight in providing excellent and convenient service to our valued customers. We really appreciate the feedback, and we hope you have a great day!
the tech identified problem and…
the tech identified problem and repaired to my satisfaction
1. september 2026
Svar fra Puls
Thank you so much for your repair request with Puls! We are pleased to learn about your positive experience with us, and we really do appreciate the recommendation. Have a wonderful day!
The "fix" the technician provided broke…
The "fix" the technician provided broke again within two days. Using glue inside a dishwasher? It literally failed before the payment to you processed. Utter incompetence. I'll be calling tomorrow to demand a refund.
2. september 2026
Svar fra Puls
Hi Mike, apologies for any inconvenience caused. As confirmed, seems that you were able to get in touch with our Support Team and was able to submit a Guarantee Form, which is now being reviewed by Guarantee Team. Feel free to let us know if you have any questions. Thank you!
Puls made it right and corrected my GE dryer issue. Thank you.
After a little back and forth Puls did send a very competent tech to service my dryer. He was quick, punctual, reliable, and corrected the issue.
8. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Puls
Hi Jane/Doug, thank you for the patience and understanding while we work on your request. Kindly let us know if you have any further concerns.
Great service
Gevorg was great in fixing the ice maker. He took his time in diagnosing and finding the problem and then fixed it. A bit pricey though.
4. september 2026
Svar fra Puls
Hi Pau, we completely understand that our pricing may feel high, and we understand how frustrating that can be. Our rates are based on standard repair costs across the industry, and we use high-quality parts to ensure lasting repairs and reliable service.
Puls believes in complete transparency. We always provide upfront, clear, standardized pricing. All our technicians are highly skilled and the labor price we charge is based on our technicians' expertise & the quality workmanship we deliver. We always provide customers repair quote after our diagnosis, and we move forward with the repair only upon customers' agreement to the price. We never pressure customers into a repair they do not wish to be completed at the price quoted. We respect our customers to make the decision to repair or replace the unit, our technicians do not make that decision for our customers.
Thank you again for your honesty, and we hope to have the opportunity to serve you again.
Should you have further questions, feel free to reach back to us at (860) 596-0177.
Kind Regards,
Puls Support
DO NOT USE PULS FOR APPLIANCE REPAIRS
DO NOT USE PULS FOR APPLIANCE REPAIRS. Their negligence completely ruined my Samsung Family Hub refrigerator, cost me thousands of dollars, and they refuse to fully pay for the damage.The Botched Repair: Under Booking ID 1886635, Puls charged me $891.16 across three separate, useless visits in March (March 3, March 4, and March 12). Their technician rigged my cooling lines with a cheap, temporary mechanical piercing valve instead of doing a proper permanent weld. The fridge broke down completely just two days later.The Warranty Trick: The rigged valve caused a slow, steady coolant leak. The refrigerator ran completely out of refrigerant exactly 12 days outside of their 90-day warranty window. I have been calling them relentlessly and trying to get a refund since the very first day the refrigerator broke down, but they hid behind their policy and refused, dragging out the process by sending a tech to my house three times in one month without fixing a thing.The Real Cost: My fridge is STILL broken. Because of their negligence, I’m out thousands of dollars constantly buying takeout food for my family. I had to hire an independent company (Appliances Giants), whose certified technician documented in writing that Puls improperly left a temporary diagnostic valve behind, starving my compressor and ruining the unit.The Final Insult: It will cost me $1,636.00 out of pocket to cut out Puls' botched valve and rebuild the system. After months of fighting, Puls finally emailed me a lowball $2,000.00 settlement to try to make me "go away." While they finally admitted fault by offering a refund, the total amount doesn't even cover my initial refund plus the new repair bill, leaving me paying out of pocket for their massive mistake while completely ignoring months of food expenses.Puls uses temporary, corner-cutting fixes designed to outlast a short warranty window, voids manufacturer warranties, and leaves customers stranded. Avoid them at all costs. If they will do this to a disabled person they will do it to anyone
I've been trying to get my money back ever since. And to be refunded for the thousands of dollars of money, I'm out from buying takeout food cause I still have no refrigerator.
3. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Puls
Thank you for providing your feedback. Customer feedback is very important to us as it gives us crucial insight into what we need to improve on to better our market performance and ensure customer satisfaction. We never wish to disappoint or inconvenience you in any way. We will be looking into this further and see what we can do to resolve the issues you experienced and what we can do to help you feel better about your experience with Puls. We'll be reaching out to you via email for updates. Thank you!
Ron is awesome
Ron is awesome, got the issue analyzed quickly, ordered the part and installed SATURDAY morning. True professional
5. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Puls
Thank you so much for counting on us! We delight in providing excellent and convenient service to our valued customers. We really appreciate the feedback, and we hope you have a great day!
The technician was able to start the…
The technician was able to start the machine, but when he left, I ran the machine. It didn’t drain. Now I have standing water in the dishwasher. He should have turned it on to see if it was running properly before he left. He was only at my house for five minutes, and I paid almost $200, plus the tip. Someone needs to please come out and finish fixing the dishwasher.
4. september 2026
Svar fra Puls
Hi Carol, Puls here! Thank you for providing your feedback. Customer feedback is very important to us as it gives us crucial insight into what we need to improve on to better our market performance and ensure customer satisfaction. We never wish to disappoint or inconvenience you in any way. We will be looking into this further and see what we can do to resolve the issues you experienced and what we can do to help you feel better about your experience with Puls. We'll be reaching out to you via email for updates. Thank you!
The technician fast
The technician fast, effective and efficient. He repaired my defrost system on my refrigerator.
Thank you!
4. september 2026
Svar fra Puls
Thank you so much for counting on us! We delight in providing excellent and convenient service to our valued customers. We really appreciate the feedback, and we hope you have a great day!
The app Puls was very convenient
The app Puls was very convenient. I was able to book a last minute same day late appointment. However, my $500.00 bill for a $132.00 fix is incredible! A new Frigidaire would have set me back $1400. At best, I paid for the lesson and got my Frigidaire operating once again!
4. september 2026
Svar fra Puls
Thank you so much for counting on us, Terressa! We delight in providing excellent and convenient service to our valued customers. We really appreciate the feedback, and we hope you have a great day!
Quick response and quick install of my…
Quick response and quick install of my tv bracket and tv
4. september 2026
Svar fra Puls
Thank you so much for counting on us! We delight in providing excellent and convenient service to our valued customers. We really appreciate the feedback, and we hope you have a great day!
Fast work
Fast work , great technician overall great service been using them for years
1. september 2026
Svar fra Puls
Thank you so much for counting on us! We delight in providing excellent and convenient service to our valued customers. We really appreciate the feedback, and we hope you have a great day!
Glenn was great
Glenn was great! Friendly, professional, a problem solver and our satisfaction was important to him. We will ask for Glenn every time!
3. september 2026
Svar fra Puls
Thank you so much for your business and for leaving a 5-star rating. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
Great quick service !!!
1. september 2026
Svar fra Puls
Thank you so much for your repair request with Puls, Ken! We are pleased to learn about your positive experience with us, and we really do appreciate the recommendation. Have a wonderful day!
Service technician was on time and…
Service technician was on time and quite good. Since the fix was quick and simple, I think the service charge of $220 was excessive, $150 would have been appropriate.
2. september 2026
Svar fra Puls
Hi John, we completely understand that our pricing may feel high, and we understand how frustrating that can be. Our rates are based on standard repair costs across the industry, and we use high-quality parts to ensure lasting repairs and reliable service.
Puls believes in complete transparency. We always provide upfront, clear, standardized pricing. All our technicians are highly skilled and the labor price we charge is based on our technicians' expertise & the quality workmanship we deliver. We always provide customers repair quote after our diagnosis, and we move forward with the repair only upon customers' agreement to the price. We never pressure customers into a repair they do not wish to be completed at the price quoted. We respect our customers to make the decision to repair or replace the unit, our technicians do not make that decision for our customers.
Thank you again for your honesty, and we hope to have the opportunity to serve you again.
Should you have further questions, feel free to reach back to us at (860) 596-0177.
Kind Regards,
Puls Support
Quick response and a knowledgeable and…
Quick response and a knowledgeable and professional repair man.
2. september 2026
Svar fra Puls
Thank you so much for counting on us, Helen! We delight in providing excellent and convenient service to our valued customers. We really appreciate the feedback, and we hope you have a great day!
If I can give zero star I would.
If I can give zero stars I would.
I had an appointment scheduled for Thursday, September 3rd, between 8:00 AM and 10:00 AM. I was assigned a technician named "Musab" and received the following message:
“Hi ....., tech Musab has been assigned to your upcoming service request and will arrive between 8 AM–10 AM on September 3, 2026.”
At 9:30 AM, I called because the technician had not called or arrived, but there was no answer, so I left a message. The 10:00 AM appointment window came and went, and no one showed up or contacted me.
I set aside two hours of my time for this appointment, only to have the technician not show up without any communication or explanation. This is extremely unprofessional and disrespectful of my time.
I would have appreciated an explanation for what happened. I guess they don't care.
3. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Puls
Hi Djamel, Puls here! Thank you for providing your feedback. Customer feedback is very important to us as it gives us crucial insight into what we need to improve on to better our market performance and ensure customer satisfaction. We never wish to disappoint or inconvenience you in any way. We will be looking into this further and see what we can do to resolve the issues you experienced and what we can do to help you feel better about your experience with Puls. We'll be reaching out to you via email for updates. Thank you!
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