I was able to make an appointment for my microwave the next day and within 45 minutes of arriving at the appointment, the knowledgeable technician was able to repair my machine. I had been fighting Lo... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Marco did a fantastic job. He was very professional and kept the kitchen clean as he fixed the dishwasher. He then ran it made sure it worked properly and made sure everything was clean before he left... Vis mer
Selskapet har svart
I had purchased a new shower head and planned to install it myself. However, the combo rain shower + hand held device, with multiple control options, looked more complicated than any I had done befor... Vis mer
Selskapet har svart
Would give less than 1 star if possible! We scheduled twice for an appointment! Each time, they waited until after the appointment time to say that there isn't a technician in our area at the moment a... Vis mer
Selskapet har svart
Informasjon om virksomheten
Opplysningene stammer fra ulike eksterne kilder
For the ups and downs of digital life. Expert techs at your door, 8AM-8PM, 7 days a week.
Kontaktopplysninger
4,1
Bra
7k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
The entire process was seamless
The entire process was seamless. Service was on time, diagnosed the problems quickly. Ordered necessary parts and scheduled another call! Very smooth
21. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Puls
Thank you so much for your business and for leaving a 5-star rating. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
Bashar was excellent in both diagnosing…
Bashar was excellent in both diagnosing and repairing my microwave.
18. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Puls
Thank you so much for counting on us! We delight in providing excellent and convenient service to our valued customers. We really appreciate the feedback, and we hope you have a great day!
The technician was very knowledgeable…
The technician was very knowledgeable and very kind we had a great experience with him
19. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Puls
Thank you so much for counting on us! We delight in providing excellent and convenient service to our valued customers. We really appreciate the feedback, and we hope you have a great day!
FRAUD ALERT! I believe state legislation should be…
I believe state legislation should be introduced to better protect consumers from membership programs that impose retroactive charges after cancellation. If a company offers discounts or other benefits as part of a paid membership, those benefits should remain valid for the period in which the customer was an active member and should not later be converted into a debt simply because the customer chooses to cancel.
A consumer should have the right to cancel a membership without being surprised by large retroactive charges that effectively take back previously advertised benefits. Any cancellation penalty, repayment requirement, or clawback of discounts should be clearly and prominently disclosed before enrollment, not buried in lengthy terms and conditions.
State lawmakers should consider legislation requiring subscription and membership companies to provide transparent pricing, simple cancellation procedures, advance disclosure of all potential charges, and limits on retroactive recovery of membership discounts. Consumers should not feel trapped in a membership because canceling could create unexpected financial penalties.
Such legislation would help ensure that membership programs operate fairly, transparently, and in the best interest of consumers.
very disappointement with their service and behavior
i did pay back their discount when they perform the service but lot of consumers are using the membership service for the better pricing.
IT'S A COMPLETE FRAUD IN NYS
18. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Puls
Thank you for taking the time to share this feedback, and we're sorry to hear about the frustration you've experienced with our membership program. We understand how concerning it can be to face unexpected charges after cancellation, and your feedback about transparency in membership terms is important to us.
We'd like to look into your specific account to understand what happened and see how we can help resolve this. Could you please provide your account email or membership ID so we can review the charges and cancellation details on your account? Kindly email us at support@puls.com.
We take these concerns seriously and want to make sure you have a clear explanation of any charges applied. We'll do our best to work with you toward a fair resolution once we can review your account.
MISLED AND OVERPRICED!
I feel that I was misled with the cost of this service. I got a quote for a technician to come out and fix my dryer. The initial quotes was $109.00. I felt this was reasonable and expected to pay for any part(s) beyond that. No parts were replaced and the tech was there approximately 15 minutes and handed me a bill for $260.00. this was a bit of a shock. The tech arrived in a car (no work vehicle and no parts in his car) from Virginia I might add. I live in Maryland and am at least 90 miles from VA. That should have been my first clue. The tech fixed the problem and gave me a half a** explanation of what he fixed and said it just needed an adjustment. It was a $150.00 adjustment, not bad wages I would say! Based on my experience I would never use this company again and tell as many people as possible not to use them. Way way overpriced!! Stick with local repair companies.
14. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Puls
Hi Charlie, thank you for providing us your feedback and expressing your concern. We sincerely apologize for what has happened and would like to help the best we can to rectify the situation.
Usernames often aren't the same as the contact information we have. Would you please provide me with your contact information that the appointment would have been booked under (email, phone #, full name). Please reach out to us at 860-596-0177 or email us at support@puls.com for immediate assistance. Thank you!
The tech Reginald was very professional…
The tech Reginald was very professional and took his time and knew exactly what was the problem with my dryer I'm so far a very satisfied customer
17. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Puls
Thank you so much for counting on us! We delight in providing excellent and convenient service to our valued customers. We really appreciate the feedback, and we hope you have a great day!
What was supposed to be an estimate…
What was supposed to be an estimate turned into 538.00 dollar bill and washing machine still isn't working properly ( agitator bare moves and washer stops working after starting)
23. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Puls
Hi Antonio, thank you for providing us your feedback and expressing your concern. We sincerely apologize for what has happened and would like to help the best we can to rectify the situation.
User names often aren't the same as the contact information we have. Would you please provide me with your contact information that the appointment would have been booked under (email, phone #, full name). Please reach out to us at 860-596-0177 or email us at support@puls.com for immediate assistance. Thank you!
Great service and on time
Great service and on time. Cost is pretty expensive.
16. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Puls
Hi Kathryn, we completely understand that our pricing may feel high, and we understand how frustrating that can be. Our rates are based on standard repair costs across the industry, and we use high-quality parts to ensure lasting repairs and reliable service.
Puls believes in complete transparency. We always provide upfront, clear, standardized pricing. All our technicians are highly skilled and the labor price we charge is based on our technicians' expertise & the quality workmanship we deliver. We always provide customers repair quote after our diagnosis, and we move forward with the repair only upon customers' agreement to the price. We never pressure customers into a repair they do not wish to be completed at the price quoted. We respect our customers to make the decision to repair or replace the unit, our technicians do not make that decision for our customers.
Thank you again for your honesty, and we hope to have the opportunity to serve you again.
Should you have further questions, feel free to reach back to us at (860) 596-0177.
Incomplete work
I had clearly articulated 2 issues with my fridge. Service personal fixed one but wasn’t even aware of the other issues. So now I still have a half working fridge
15. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Puls
Hi Dane, Puls here! Thank you for providing your feedback. Customer feedback is very important to us as it gives us crucial insight into what we need to improve on to better our market performance and ensure customer satisfaction. We never wish to disappoint or inconvenience you in any way. We will be looking into this further and see what we can do to resolve the issues you experienced and what we can do to help you feel better about your experience with Puls. We'll be reaching out to you via email for updates. Thank you!
Svar fra Puls
Thank you so much for your business and for leaving a 5-star rating. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
Solomon was great
Solomon was great. Very knowledgeable and accurate.
14. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Puls
Thank you so much for counting on us! We delight in providing excellent and convenient service to our valued customers. We really appreciate the feedback, and we hope you have a great day!
The tech arrived on time
The tech arrived on time, he was respectful and finished the job on time and cleaned up after himself. I had never heard of puls until I was looking for someone to fix my fridge, they got me signed up and it was fixed in a couple of days. They had to order parts. I recommend puls .
2. september 2026
Svar fra Puls
Thank you so much for your business and for leaving a 5-star rating. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
The technician was on time and very great price.…
The technician was on time and knowledgeable. He new what to do and communicated
13. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Puls
Thank you so much for your business and for leaving a 5-star rating, Diana. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
Warranty misinformation
I had a service performed for my washer. After the service was completed the technician discussed a warranty for my home. Discissed a monthly fee. This discussion was recorded on my home video where the Tech stated there was no cancelation fee & we could cancel at anytime. I paid & received a copy of the contract afterwards. Too late I was stuck in 12 month contract. I was charged $59.91 to cancel. Terrible way to conduct business. Company refuses to credit my card.
11. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Puls
Hi Debbie, thank you for your honest feedback. Seems that Refund Department was asking for the proof you mentioned for them to further review your claim. Kindly check on the email sent to you for further assistance. Thank you!
José was extremely professional and…
José was extremely professional and knowledgeable! Absolutely satisfied with the service he provided. Would have him back again.
12. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Puls
Thank you so much for counting on us! We delight in providing excellent and convenient service to our valued customers. We really appreciate the feedback, and we hope you have a great day!
Svar fra Puls
Thank you so much for your business and for leaving a 5-star rating. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
Easy to understand the issues and the…
Easy to understand the issues and the friendly customer service. Everything explained and didn't try to up sale me and things I didn't need
11. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Puls
Thank you so much for your repair request with Puls! We are pleased to learn about your positive experience with us, and we really do appreciate the recommendation. Have a wonderful day!
A Roll of the Dice
The technician was very thorough and professional, however, the issue is such that it will take someone trained by the manufacturer, LG, to hopefully, fix the problem. You contract with trained, 3rd party technicians, but they aren't "experts" at everything. My technician, though very competent, was not able to fix the problem. So now, going on 4 weeks later, I still have a door sensor that wont stop alarming. You should add a disclaimer to your policy stating that you are only a 3rd party company that provides technicians contracted to accept job assignments from you. I got what I paid for, "a roll of the dice☹️."
2. september 2026
Svar fra Puls
Hi Maurice, Puls here! Thank you for providing your feedback. Customer feedback is very important to us as it gives us crucial insight into what we need to improve on to better our market performance and ensure customer satisfaction. We never wish to disappoint or inconvenience you in any way. We will be looking into this further and see what we can do to resolve the issues you experienced and what we can do to help you feel better about your experience with Puls. We'll be reaching out to you via email for updates. Thank you!
Worst customer service and technician experience ever
The technician Jaleasa lied about ETA even when a supervisor was on the phone. He called me 3 times after he diagnosed the issue for payment but didn't have the part. He lied about going to VA to get the part that night and didn't get the part the next day. He had the audacity to be late for the appointment he scheduled. DON'T EVER EVER EVER EVER USE THIS COMPANY FOR ANYTHING!!!!!
10. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Puls
Hi Kelli, we sincerely apologize for the frustrating and unacceptable experience with your recent service appointment. We understand your frustration regarding the conflicting information about the technician’s ETA, part availability, follow-up arrangements, and the technician’s late arrival.
Your concerns regarding the technician’s communication, professionalism, and the information provided have been taken seriously. Your feedback has been documented, and an internal report has been submitted to the appropriate department for review and sanctioning. Appropriate action will be taken based on the findings.
We regret the inconvenience and disappointment this situation caused and appreciate you bringing it to our attention. Please be assured that your concerns have been heard and are being addressed.
Thank you for your time and understanding.
Best regards,
Puls Customer Support
My experience with this company was…
My experience with this company was first time. Needless to say I was initially disappointed ☹️ The technician assured me that my oven was repaired! Later while excited about preparing dinner only to find the oven still was not heating up!
Called the company and the assigned the same technician to come back to next day!
He refused to comeback! Stated there was nothing else he could do.
Although the company seems to be fine.
The technicians my need more training!
2. september 2026
Svar fra Puls
Hi Sandra,
Thank you for taking the time to share your feedback with us. We’re truly sorry to hear about your experience, especially after being assured that your oven had been repaired, only to find that it was still not heating when you were ready to prepare dinner. We understand how disappointing and frustrating that must have been.
We also acknowledge your concerns regarding the technician’s response when you contacted us for further assistance. Your expectations for a successful repair and professional support were completely understandable.
Please be assured that we have forwarded your feedback to the relevant department for internal review. Your comments regarding the service experience and the need for additional technician training have been noted and will be taken seriously as we evaluate how we can improve our service.
We appreciate you bringing this to our attention. Feedback such as yours is important in helping us identify areas where we can do better and provide a better experience for our customers moving forward.
Thank you again for your patience and for giving us the opportunity to acknowledge your concerns.
Best regards,
Puls Customer Support
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.