I was able to make an appointment for my microwave the next day and within 45 minutes of arriving at the appointment, the knowledgeable technician was able to repair my machine. I had been fighting Lo... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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Marco did a fantastic job. He was very professional and kept the kitchen clean as he fixed the dishwasher. He then ran it made sure it worked properly and made sure everything was clean before he left... Vis mer
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I had purchased a new shower head and planned to install it myself. However, the combo rain shower + hand held device, with multiple control options, looked more complicated than any I had done befor... Vis mer
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Would give less than 1 star if possible! We scheduled twice for an appointment! Each time, they waited until after the appointment time to say that there isn't a technician in our area at the moment a... Vis mer
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Would give less than 1 star if…
Would give less than 1 star if possible! We scheduled twice for an appointment! Each time, they waited until after the appointment time to say that there isn't a technician in our area at the moment and we need to reschedule! I called and asked why they wait until the last minute or later to tell a customer there isn't a technician available! Just got a bunch of nonsense! So, they want us to keep rescheduling, hoping someone will show up?!? It's ridiculous! Wasted our time 2 separate days!
28. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Puls
Hi, thank you for providing us your feedback and expressing your concern. We sincerely apologize for what has happened and would like to help the best we can to rectify the situation.
Usernames often aren't the same as the contact information we have. Would you please provide me with your contact information that the appointment would have been booked under (email, phone #, full name). Please reach out to us at 860-596-0177 or email us at support@puls.com for immediate assistance. Thank you!
Svar fra Puls
Hi David, thank you for providing us your feedback and expressing your concern. We sincerely apologize for what has happened and would like to help the best we can to rectify the situation.
Usernames often aren't the same as the contact information we have. Would you please provide me with your contact information that the appointment would have been booked under (email, phone #, full name). Please reach out to us at 860-596-0177 or email us at support@puls.com for immediate assistance. Thank you!
Tech was polite and very efficient
Tech was polite and very efficient. Would highly recommend.
28. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Puls
Thank you so much for your repair request with Puls! We are pleased to learn about your positive experience with us, and we really do appreciate the recommendation. Have a wonderful day!
He was on time and very nice and…
He was on time and very nice and explained everything well
26. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Puls
Thank you so much for your business and for leaving a 5-star rating. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
He was very efficient in diagnosing the…
He was very efficient in diagnosing the problem. He explained the washing machine should last several years, which we were happy to hear.
25. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Puls
Thank you so much for your repair request with Puls! We are pleased to learn about your positive experience with us, and we really do appreciate the recommendation. Have a wonderful day!
Bait and switch
Bait and switch. $89$ to get there then $250 to clean a washing machine? That is crazy. Don’t waste your money. Tech was great, but this model is crazy.
25. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Puls
Hi William, we understand that our pricing may feel high, and we genuinely appreciate you sharing your concerns with us. Our rates reflect standard industry repair costs, and we rely on high-quality parts to ensure repairs that are durable and dependable.
How the Service Call Fee (SCF) works:
When a technician arrives, they assess the issue in person and walk you through the scope of work along with the applicable rates before any repair begins. If you choose to proceed with the repair, the Service Call Fee is credited toward the total cost the technician quotes you, so you're not paying it twice. If you decide not to move forward with the repair, you're only responsible for the $89 Service Call Fee, which covers the technician's time, travel, and diagnostic assessment.
At Puls, transparency is a core part of how we operate. We provide upfront, standardized pricing before any work begins, and our technicians are trained professionals whose labor rates reflect their expertise and the quality of workmanship we stand behind. After every diagnosis, we present a repair quote, and we proceed only once you've agreed to that price — never before. We never pressure a customer into approving a repair they're not comfortable with. Whether to repair or replace a unit is always the customer's decision to make, not something our technicians decide on your behalf.
Thank you again for your honesty and for giving us the chance to address your concerns. We hope to have the opportunity to serve you again in the future.
Edwin was amazingly knowledgeable and…
Edwin was amazingly knowledgeable and professional. Top notch guy!
24. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Puls
Thank you so much for your business and for leaving a 5-star rating, Brian. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
Petr was very helpful and courteous
Petr was very helpful and courteous. He was extremely knowledgeable about the refrigerator and showed me the deficiency clearly.
23. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Puls
Thank you so much for counting on us, Peter! We delight in providing excellent and convenient service to our valued customers. We really appreciate the feedback, and we hope you have a great day!
Absolutely the worst experience
Absolutely the worst experience. The technician showed up in a timely manner, but everything went downhill from there. Before even looking the fridge over, we told him there was a code that flashed and he said, ok you need a new compressor. Quoted us, told us he ordered parts and scheduled to come back a week later to install the part.
He came back on a Saturday and started the compressor replacement. After about 5 hours he said he needed parts and would be back tomorrow. Sunday came and we were told the parts store was closed and he would be coming Monday, I guess he didnt know they were closed...He showed up on Monday to continue the replacement and filled my house with smoke after using his torch and told me that was normal. We were told the fridge could take 48 hours to cool down. I came home from work Tuesday to a hot fridge, a weird smell in my home and when I pulled the fridge out I noticed the frion was all over the floor. I proceeded to look at the "repair" and found that everything had been scorched and all the plastic parts were melted. My floor was burnt as well.
We contacted the technician and he never responded to us again.
We reached out to Puls and it was a nightmare to get in touch with someone for a refund and we were hung up on multiple times. It took two weeks but we got a refund less the service fee. We lived without a fridge for three weeks because of these idiots. I had to buy a new fridge and just except that my floor has been burnt from this moran technician.
1. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Puls
Thank you for taking the time to share your experience with the Community. Customer feedback is very important to us as it gives us crucial insight into what we need to improve on to better our market performance and ensure customer satisfaction. We never wish to disappoint or inconvenience you in any way.
Please know that we take every complaint very seriously and will be looking into this further so we can resolve the issues you experienced.
I was initially quoted $89 for a…
I was initially quoted $89 for a washing machine service call. The technician came out and cleaned a filter and then ran the washing machine. He was here for a total of 20 minutes. He then charged $317. I disputed this charge with the company. The technician lied and said he discussed this charge with me before he performed the work he did not. He went outside hose the filter down and put it back in the washing machine I would never use this company again. The technician is a liar.
He never discussed anything other than the $89 service call. His service was not worth $317. I would not have approved that if he had discussed this with me before.
19. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Puls
Thank you for taking the time to share your experience with the Community. Customer feedback is very important to us as it gives us crucial insight into what we need to improve on to better our market performance and ensure customer satisfaction. We never wish to disappoint or inconvenience you in any way.
Please know that we take every complaint very seriously and will be looking into this further so we can resolve the issues you experienced.
Very professional
Very professional, prompt response and service. The technician was very helpful and knowledgeable about the process and I appreciate that he was able to help me with the problem with my dryer. I was thoroughly impressed with the way things turned out.
22. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Puls
Thank you so much for counting on us! We delight in providing excellent and convenient service to our valued customers. We really appreciate the feedback, and we hope you have a great day!
Unprofessional service, misdiagnosis, and an inflated quote.
I had a terrible experience with this company. First, they rescheduled my initial appointment after waiting a full day. When the technician, Brian, finally arrived, he completely refused to perform a proper physical diagnostic on my Samsung dishwasher, which was failing to drain water.
I explained the symptoms and even pointed out that the drain pump impeller was spinning completely loose with no resistance—a clear sign of a broken pump shaft. Without taking off a single panel or driving a single screw to check the pump, he incorrectly claimed the issue was a water inlet valve based solely on the error code. He told me checking the pump was "too much labor" and quoted me over $350 in labor alone—more than the machine is worth—suggesting I just buy a new dishwasher instead.
In the end, I was charged an $89 diagnostic fee for zero actual work. I essentially paid $89 for someone to stand in my kitchen, misdiagnose an issue I had already pinpointed, and try to sell me on an overpriced repair. Avoid this service if you are looking for honest, qualified technicians.
21. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Puls
Hi Abdi, thank you for sharing your experience. Customer feedback helps us improve, and we're sorry for the inconvenience. We take this seriously and will look into it to resolve the issues you experienced. We'll be reaching out to you via email for updates.
Very knowledgeable!
22. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Puls
Thank you so much for your repair request with Puls! We are pleased to learn about your positive experience with us, and we really do appreciate the recommendation. Have a wonderful day!
NO SHOW
I scheduled an appointment VIA computer for the following day and received several text confirmations. At the time of the proposed service, I received a text saying they were unable to locate a technician and I needed to reschedule the appointment. Very unprofessional and potentially a data-gathering scam
22. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Puls
Hi Curt, thank you for taking the time to share your experience with the Community. Customer feedback is very important to us as it gives us crucial insight into what we need to improve on to better our market performance and ensure customer satisfaction. We never wish to disappoint or inconvenience you in any way.
Please know that we take every complaint very seriously and will be looking into this further so we can resolve the issues you experienced. Thank you!
Eli gave good customer service!
22. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Puls
Thank you so much for your repair request with Puls! We are pleased to learn about your positive experience with us, and we really do appreciate the recommendation. Have a wonderful day!
Basil is very efficient and…
Basil is very efficient and Conscientious and fast. Great work!!! And a Great job done. I will continue to check the progress of freezer. Thank You
22. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Puls
Thank you so much for counting on us! We delight in providing excellent and convenient service to our valued customers. We really appreciate the feedback, and we hope you have a great day!
My 2nd service request was a nightmare …
My 2nd service request was a nightmare the repair was for my refrigerator icemaker. Mind you joined during my first repair for my oven hitch was June 30 and ordered repair for July 1st the replacement was installed on July 8th but did it work and was told I needed another part. I continually contacted PULS about the part and told there was a delay in delivery and they had to contact the technician this went on well into August. Still have unrepaired icemaker. When I tried cancel membership PULS is trying to charge an expensive cancellation fee. When they have not completed the repair which I paid for and have ran out the 30 day cancellation timeline with the part delivery delays and trying to contact the technician excuses. I now feel the initial service was good to reel you in and then it becomes a money grab. Still fighting this unjust cancellation fee since PULS did not complete the repair and I paid for a part that doesn’t work. PULS needs to take responsible for jobs not completed and cancel requested membership due to their not completing a service and reimbursing the client for faulty non working parts.
8. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Puls
Hi Patricia, apologies for any inconvenience caused. This is currently being reviewed and a follow up email will be sent to you as soon as we have update on hand. Thank you!
Robert was very helpful and made useful…
Robert was very helpful and made useful recommendations which gave me additional knowledge to aid in making my decisions. He is very much appreciated!
21. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Puls
Thank you so much for counting on us! We delight in providing excellent and convenient service to our valued customers. We really appreciate the feedback, and we hope you have a great day!
Fast and reliable service
Fast and reliable service
21. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Puls
Thank you so much, Bolat! We really appreciate the feedback, and we hope you have a great day!
Bashir has come to fix stuff at my…
Bashir has come to fix stuff at my house twice now and both times he is professional and excellent at his repairs, he fixed both my fridge and washer now.
21. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Puls
Thank you so much for counting on us! We delight in providing excellent and convenient service to our valued customers. We really appreciate the feedback, and we hope you have a great day!
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