It arrived when they said it would, and the items themselves were in perfect condition. Only thing was that there was a slight smell coming from the boots and the outside plastic bag left a black resi... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Hello, My query was resolved in less than 24hrs. Person Marie replied to my query sent a Great 👍 apology, and yes order received next morning. Kind regards Beverley
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One of tge best faux furs at the moment plus great cost, quality of fur excellent and colour is tasteful animal print....being picky...no lining, but heh cute everyday winter jacket jeans boots and... Vis mer
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Ordered 2pair of boots and a bag. All very reasonably priced. The boots are black patent and look amazing on. They are sized well and comfortable. The boots arrived very quickly after ordering. Goo... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
Public Desire is a global online footwear brand selling new styles daily to fashion forward girls looking for stylish updates without breaking the bank! As our unique products are in demand from fashionistas all around the globe, we ship to all countries right here from our global distribution centre in the UK! Our Manchester base is a hub of creativity, with extensive outreach within social media to bloggers and our amazing followers, we aim to bring you the newest styles at a great price. Through our innovative approach and fashion instincts we aim to tread (ever so stylishly) where other retailers don’t. That’s enough about us, we’d rather hear from you...
Kontaktopplysninger
M27 9HF, Swinton
- help@publicdesire.co.uk
- publicdesire.com
4,6
Enestående
7k anmeldelser
Ber kundene om å skrive anmeldelser
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Har svart på 100 % av de negative anmeldelsene sine
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Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Svar fra Public Desire
Hi Michael,
Thank you for your feedback! We truly appreciate your kind words and are delighted to hear that you had an outstanding experience with us.
Thank you for your support!
Sam x
Special thanks to Alex!!
I ordered something special for my most important vacation of the year, and just days before my flight, I became anxious because I couldn’t track my order to Germany!
Alex from the customer service team helped me locate and track my order immediately. He replied almost instantly, was exceptionally kind and helpful, and his quick response completely put my mind at ease and helped me avoid any last-minute stress.
It is rare to encounter such dedication and genuine care in customer service! Alex is truly an asset to the company and I truly hope he gets the recognition he deserves.
Thanks to him, I won’t hesitate to shop with Public Desire again in the future!
Dankeschön :)!
14. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Public Desire
Hi,
Thank you so much for your wonderful feedback! We truly appreciate you taking the time to share your experience.
We are thrilled to hear that Alex was able to assist you in tracking your order just in time for your important vacation. It’s fantastic to know that his prompt and kind support helped alleviate your anxiety and made your shopping experience with us a positive one.
At Public Desire, we strive to provide exceptional customer service, and it’s heart warming to see our team members recognised for their dedication and genuine care. Your kind words about Alex will certainly be shared with him and the rest of the team, as we believe that recognising outstanding service is important.
We are delighted that you feel confident in shopping with us again in the future. Should you need any further assistance or have any questions, please don’t hesitate to reach out. We wish you a fantastic vacation and look forward to serving you again soon!
Thank you once again for your support!
Sarah x
Emailed yesterday for an update on my…
Emailed yesterday for an update on my return. No major rush just wanted to see if it was received. They emailed back same day and issued the refund. Amazing customer service!
12. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Public Desire
Hi Fallon,
Thank you for reaching out! I’m glad to hear that you received a prompt response regarding your return and that your refund has been issued. We strive to provide excellent customer service, and it's wonderful to know that we met your expectations.
We look forward to serving you again in the future!
Sam x
Lovely boots
This is the first time ordering from here, The boots are lovely, very happy with them. I paid for next day delivery and got them next day, i was updated all the time on my parcel. And am confident and happy to order from public desire again. Thankyou very much!
9. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Public Desire
Hi,
Thank you so much for your wonderful feedback! We're thrilled to hear that you had a positive experience with your first order. It’s fantastic to know that you love the boots and that they arrived promptly with next day delivery.
We strive to keep our customers updated throughout the shipping process, and it's great to hear that you felt informed every step of the way. Your satisfaction is our top priority, and we are delighted to know that you feel confident in ordering from us again.
We look forward to serving you again soon!
Laura x
Loved the heels
Loved the heels! Even though they were high, they were so comfy! I Want them in every colour.
2. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Public Desire
Hi Charlotte,
Thank you so much for your wonderful feedback! We're thrilled to hear that you loved the heels and found them to be so comfy, even with the height. It's fantastic to know that you're interested in having them in every colour!
Your satisfaction is our top priority, and we always strive to provide stylish yet comfortable options for our customers. If you have any specific colours in mind or if there's anything else we can assist you with, please let us know. We’re here to help!
We appreciate your support and look forward to serving you again soon!
Sarah x
Shopping with Public Desire online was…
Shopping with Public Desire online was a great experience. Great items always unavailable in stores, easy processing and payments, speedy delivery and most of all tremendous help and assistance from Amy at PD team customer service.
7. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Public Desire
Hi Katz,
Thank you so much for your wonderful feedback! We are thrilled to hear that your shopping experience with Public Desire was so positive.
It's fantastic to know that you found our selection of items to be unique and not readily available in stores. We strive to provide a seamless shopping experience, and it's great to hear that the processing and payment were easy for you.
We also appreciate your kind words about Amy from our customer service team. Providing tremendous assistance is something we value highly, and we are glad to hear that she was able to help you effectively.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again soon!
Sam x
Anna and Marie at public desire…
Anna and Marie at public desire customer services deserve pay rises. In fact I would go to say one of the best experiences I have received from any company ever, for someone like myself that is not the most tech savvy these ladies took me through a step by step process ensuring my problem was resolved and I got my purchases when desired. Thank you so so much I will be sure to use you again!!
3. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Public Desire
Hi Raymond,
Thank you so much for your wonderful feedback! We are thrilled to hear about your positive experience with Anna and Marie from our customer service team. It's always our goal to provide exceptional support, and it's fantastic to know that they were able to assist you effectively, especially with the step-by-step guidance you needed.
Your kind words about their service are greatly appreciated, and we will certainly pass on your compliments to them.
We are delighted that you found our service helpful and that you received your purchases as desired. Your satisfaction is our top priority, and we look forward to serving you again in the future. If you have any more questions or need assistance, please don't hesitate to reach out.
Thank you once again for choosing us!
Sarah x
Great aftercare
Experienced an unfortunate fault with my item, but problem was health with swiftly. I don’t think I’ve experienced such proficient customer aftercare in my life. Thank you PD!! Will buy again 😊
28. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra Public Desire
Hi Paula,
Thank you for your kind feedback! We're truly sorry to hear that you experienced an issue with your item. However, we are delighted to know that our team was able to resolve the problem swiftly and to your satisfaction.
Your appreciation for our customer aftercare means a lot to us, and it motivates us to continue providing the best possible service. We strive to ensure that every customer has a positive experience, and it's wonderful to hear that we met your expectations.
Thank you once again for your support, and we look forward to serving you again in the future!
Amy x
BEWARE OF THIS COMPANY / THEY LIE AND SCAM YOU OUT OF MONEY BY SAYING YOU’VE RETURNED ITEMS NOT BELONGING TO THEM !!
💥💥BEWARE OF THIS COMPANY !! 💥💥
This is the worst company I’ve ever shopped with, initially ordered ok, prompt delivery.
When it came to return, their system was playing up so didn’t generate a return label, had to send £2.50 via PayPal for return label, after sending money took 14 emails and over 2 weeks to actually get the label.
Returned the tracksuit in the bag it arrived in and have receipt.
Weeks passed no refund.
They asked me to clarify what I returned, which was joggers and hoody in bags they arrived in, the parcel was weighed at post office.
Then they came back saying after investigation the items I returned were not what I ordered and wasn’t public desire clothing and sent me a picture of a hoody.
They would not refund the money? Or show me the bag this item came in.
The weight of 2 items is very different to 1.
They’ve been a nightmare from start to finish. I’ve claimed money through my bank.
I’m reporting them to trading standards and consumer ombudsman.
Terrible company and worst customer service ever.
6. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra Public Desire
HI Claire,
I sincerely apologise for the issues you've experienced with your returned items. I understand how frustrating this situation must be for you.
After thoroughly reviewing your case, I can confirm that our returns team has received two items. However, they have indicated that these items do not match our store’s inventory. I recognize that you believe the returned items are correct but we can assure you these are not our items.
To assist you further, we have obtained photos of the returned package from our returns team. Our support team will be forwarding these images to you shortly. I hope these visuals will help clarify the situation and provide you with a better understanding of the current status of your return.
If you would like to discuss this matter further or have any additional questions, please do not hesitate to reply to the email you will receive soon from our support team regarding the return packaging. We are here to help and ensure that your concerns are addressed satisfactorily. Thank you for your patience and understanding.
Amy
Excellent fast shipping stunning shoes…
Excellent fast shipping stunning shoes highly recommend
10. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra Public Desire
Hi Julie,
Thank you so much for your wonderful feedback! We are thrilled to hear that you had an excellent experience with our fast shipping and that you find our shoes stunning. Your recommendation means a lot to us, and we are dedicated to providing our customers with high-quality products and service.
We look forward to serving you again!
Laura x
Svar fra Public Desire
Hi,
Thank you for your feedback! We are thrilled to hear that you find both comfort and style to be at 100%. Your satisfaction is our top priority, and we strive to provide products that meet your expectations in both areas.
We look forward to serving you again!
Amy x
great customer service
great customer service, delivery and product
there was supposed to be a delay in my delivery time but i emailed them and they got my delivery sent right on time. very happy with the shoes they are so comfortable and cute love it. would buy again
21. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra Public Desire
Hi Celena,
Thank you so much for your wonderful feedback! We're thrilled to hear that you had a great experience with our customer service, delivery, and product.
It's fantastic to know that despite the initial delay, our team was able to assist you promptly and ensure your delivery arrived right on time. We strive to provide timely support and it’s rewarding to see that reflected in your experience.
We're also delighted to hear that you love your new shoes! Comfort and style are our top priorities, and it's great to know that you find them both cute and comfortable.
We look forward to serving you again!
Amy x
Stylish shoes
Shoes were value for money and true to size. The delivery was quick as well.
16. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra Public Desire
Hi Susan,
Thank you for your feedback regarding your recent purchase of stylish shoes. We're thrilled to hear that you found them to be a great value for money and that they fit true to size.
Additionally, we appreciate your comments about the quick delivery. We strive to ensure that our customers receive their orders promptly, and it's wonderful to know that we met your expectations in this regard.
We look forward to serving you again in the future!
Laura x
First time I have purchased heels from…
First time I have purchased heels from this website, the communication is outstanding. The delivery had been pretty fast. Had been kept updated when shipped out with the tracking number provided via email. The items are extremely reasonable price and affordable. Really happy. Thank you 😊
7. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra Public Desire
Hi Sabrina,
Thank you so much for your wonderful feedback! We're thrilled to hear that your first experience purchasing heels from us was a positive one.
It's fantastic to know that you found our communication outstanding and that the delivery was prompt. We strive to keep our customers updated every step of the way, and it’s great to hear that the tracking information was helpful for you.
We take pride in offering stylish and affordable options, so we're delighted that you found our prices reasonable. Your satisfaction is our top priority, and we appreciate your kind words.
We look forward to serving you again soon!
Sarah x
Quick delivery
Quick delivery. Nice colours shape and designs .Just as described
10. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra Public Desire
Hi Trevor,
Thank you for your wonderful feedback! We're thrilled to hear that you experienced quick delivery and that the items met your expectations with their nice colours, shapes, and designs. It’s always our goal to provide products that are just as described, and we’re glad to know we hit the mark for you.
We look forward to serving you again soon!
Laura x
I didn't receive my order.
I didn't receive my order.
It said it was delivered and when I checked the image, it was a completely different address.
12. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra Public Desire
HI Adelaide,
I’m truly sorry to hear that you have not received your order. I completely understand how frustrating this situation can be, especially since the tracking information indicates it was delivered to a different address.
To assist you effectively, I have reviewed our records and noticed that we have not received any prior communication from you regarding this disputed delivery. Your satisfaction is important to us, and I want to ensure we address this matter promptly.
I have reached out to our support team on your behalf, and they will be contacting you shortly to provide further assistance. They will work closely with you to gather any necessary information regarding the delivery issue.
Once we have the required details, we will escalate this matter with our carrier partner to investigate the disputed delivery and work towards a satisfactory resolution for you.
Thank you for your patience during this process. We are committed to resolving this issue for you and appreciate the opportunity to assist you further!
Amy
Svar fra Public Desire
Hi Eunice,
Thank you so much for your feedback! We're thrilled to hear that you had a fast service experience and that you love the hoodie! Your satisfaction is our top priority, and it’s wonderful to know that we met your expectations.
We look forward to serving you again soon!
Sarah x
Delivered on time
Delivered on time. Very well packaged. I ordered wide fit and the straps cover my cooked toes wonderfully. They look amazing with the dress I have for a wedding.
4. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra Public Desire
Hi Tracey,
Thank you so much for the lovely review. We’re so happy to hear your order arrived on time and that the wide fit worked perfectly for you. We're especially glad the straps gave you the comfort you needed — and we bet they look amazing with your wedding outfit! 💕
Have a wonderful day!
Sam x
Lovely products
Lovely products, great prices!
You just got a new returning customer.
Thank you Public Desire team
9. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra Public Desire
Hi Dana,
Thank you so much for your wonderful feedback! We're thrilled to hear that you love our products and find our prices great.
Your satisfaction means the world to us, and we are excited to welcome you as a returning customer. If you ever have any questions or need assistance, please don’t hesitate to reach out.
Thank you for choosing us, and we look forward to serving you again soon!
Sam x
Anna was the best costumer service I’ve…
Anna was the best costumer service I’ve received in a long time. She gave me a refund promptly on my order that I returned last month. She said usually they give returns refunds once it’s reached the UK but she went ahead and gave me a refund in advance
6. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra Public Desire
Hi Rebecca,
Thank you so much for your kind feedback! We're thrilled to hear that Anna provided you with such exceptional service.
It's our goal to ensure that our customers feel valued and supported throughout their experience with us. We're glad Anna was able to assist you promptly with your refund, even before the item reached the UK. Your satisfaction is our priority, and it’s wonderful to know that she went above and beyond to meet your needs.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your support and look forward to serving you again!
Amy x
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