Overall, I'm happy with the console covers. It's definitely an improvement from the original (not sure what Tesla were thinking of when they came up with that). One of my pieces arrived defect... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
After 10 Months the product was getting worse. First Contact with AI Customer Support was ok. My case was Handed over to the warranty Team 4 weeks ago. No response .. no nothing
Centre console Matt black cover Tesla model 3 Gen 1, although could have been a nicer fit if made a millimetre wider but a what a well made product; looks fantastic. Great customer service.
The most important thing is that every once in a while, an awesome product might have a random defect. As soon as I let them know, the Proleep team jumped at the chance to help me out and sent out a n... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Proleep is a European brand that creates thoughtfully designed accessories that seamlessly fit into the Tesla experience. Our products are made to be simple to install, practical in use, and aligned with Tesla’s minimalist aesthetic.
Kontaktopplysninger
Rua da Bela Vista 110 3A, 2825-007, Caparica, Portugal
- support@proleep.com
- proleep.com
3,7
Middels
128 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har ikke svart på negative anmeldelser
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Great products and finish
Great products and finish. Not as flush and seamless on the door panels as I’d like, but still looks good.
3. juni 2024
Svar fra Proleep
We’re really sorry to hear that the item didn’t fit properly. We understand how disappointing this can be. Please use this link to report the issue, and our team will work quickly to resolve it for you: https://proleep-2kqdgrt5gdx.gorgias.help/en-US/flows/01HYZ2J1MQ3845XRQ5NEWR47XN.
Thank you for bringing this to our attention and for giving us the chance to assist you. We appreciate your patience and understanding.
Not a perfect fit
Not a perfect fit. On the side panels you will see the wood grain on one side or the other. The front panel fits great but you can also find this exact same product for half the cost. I will be removing the side panels and looking for something else that fits a little better. Just beware if purchase the side panels.
4. juni 2024
Svar fra Proleep
Thank you for your feedback! We’re sorry to hear that our product did not meet your expectations. To help us resolve this issue promptly, please visit this and report the problem: https://proleep-2kqdgrt5gdx.gorgias.help/en-US/flows/01HYZ2J1MQ3845XRQ5NEWR47XN.
Our team is ready to assist you and ensure you have the best experience with our product.
Thank you for bringing this to our attention!
The team at Proleep support have been…
The team at Proleep support have been amazing! They responded to my email promptly regarding a defective piece. They were very understanding and caring regarding my situation and sent me a replacement piece to make things right the same day! I am very grateful for their help and support in this matter!
24. juni 2024
Anmeldelse skrevet uten oppfordring
Customer service is amazing
Had an issue with my original dashboard. I emailed Proleep and they took care of my problem and sent me a new dashboard. Great customer service and my model Y looks amazing.
25. mai 2024
Maurine from support was amazing and…
Maurine from support was amazing and super helpful. She helped with my issue by providing care, guidance, and made sure I was 100% satisfied. Will be a returning customer because of this experience.
18. juni 2024
Anmeldelse skrevet uten oppfordring
Great customer service
Their customer service and response is first rate!
9. juni 2024
Anmeldelse skrevet uten oppfordring
ATTENTION ARNAQUE
Commande passer pour intérieur tableau de bord d’une tesla model 3 !
Je m’aperçois que le colis arrive casser , nous informant le commerçant et nous dit de le renvoyer à nos frais pour avoir un remboursement.
Résultat colis renvoyer à nos frais 15€, plus de 100€ perdu car il ne veulent pas nous rembourser car apparemment nous n’avons pas envoyer les bon éléments !
Ils se foutent de nous ! Des mois que ça dure !!!
21. mai 2024
Anmeldelse skrevet uten oppfordring
Svar fra Proleep
We are sorry to hear about your experience. We were unable to locate any information associated with your name in our records. Could you please reach out to us with your order details at support@proleep.com? We are eager to resolve this issue for you as quickly as possible.
Really good products and nice finish
Really good products and nice finish. I had an defect with the dash cover but this was resolved by their excellent customer service who provided a replacement.
15. april 2024
Anmeldelse skrevet uten oppfordring
Great products, great customer support.
The most important thing is that every once in a while, an awesome product might have a random defect. As soon as I let them know, the Proleep team jumped at the chance to help me out and sent out a new kit. It's the kind of support that makes me 100% confident that I can recommend Proleep to others. (I'll add that for those of you with the wood grain interior in your Model Y, the blackout kit from Proleep is a thing of beauty.)
29. februar 2024
Anmeldelse skrevet uten oppfordring
Ordered a dashboard cover for the model…
Ordered a dashboard cover for the model 3 Tesla, the fit was extremely poor and looks awful! I would include a photo to show how bad it is but unfortunately that's not an option
15. februar 2024
Anmeldelse skrevet uten oppfordring
Shocking company to deal with
Shocking company to deal with. I recently bought their dash and door trim at quite some expense and have found the adhesive tape is fitted to the trims is just not strong enough to hold the trims down. Several emails later looking for help I can now conclude they will only accept returns if the item is unused !! And that it can be resold. THEY REFUSE to deal with faulty supplied good. Please don't waste you money an absolutely shocking company to deal with BEWARE!!!!!!!!!!!!!!
8. februar 2024
Anmeldelse skrevet uten oppfordring
Great products!!
Great products!!! Center console looks much nicer than original
26. januar 2024
Anmeldelse skrevet uten oppfordring
Made the order 12/5-23
Made the order 12/5-23, didn’t get a tracking number, today 12/18-23 and still haven’t received it! Try’d customer service several times, and no respons 👎👎👎
5. desember 2023
Anmeldelse skrevet uten oppfordring
Svar fra Proleep
Hi Joakim,
I hope this message finds you well. We are truly sorry to hear about the challenges you've faced with your recent order, and we sincerely apologize for any inconvenience caused.
We acknowledge the delay in our response to your inquiries, and we understand the frustration this situation has caused. Our customer support team has been working tirelessly to manage the increased volume of inquiries during this busy season, and we regret falling short of your expectations.
Regarding your order, we are actively investigating the status and location of your package with the carrier. We understand the importance of timely updates and deliveries, and we are committed to resolving this matter promptly.
We genuinely value your feedback and appreciate your patience as we work to resolve this matter to your satisfaction. If you have any further questions or concerns, please feel free to respond to this message.
We apologize for any frustration or inconvenience you may have experienced.
Best regards,
Proleep Support Team
Ordered half November and still no sign…
Ordered half November and still no sign of a delivery!
Very disappointing!!
14. november 2023
Anmeldelse skrevet uten oppfordring
Great customer service
Customer service was great and they were able to resolve my concerns.
8. november 2023
Anmeldelse skrevet uten oppfordring
Lisa addressed my concerns and she was…
Lisa addressed my concerns and she was super helpful. Thank you!!!
3. november 2023
Anmeldelse skrevet uten oppfordring
Great customer service and experience
11. oktober 2023
Anmeldelse skrevet uten oppfordring
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.