Overall, I'm happy with the console covers. It's definitely an improvement from the original (not sure what Tesla were thinking of when they came up with that). One of my pieces arrived defect... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
After 10 Months the product was getting worse. First Contact with AI Customer Support was ok. My case was Handed over to the warranty Team 4 weeks ago. No response .. no nothing
Centre console Matt black cover Tesla model 3 Gen 1, although could have been a nicer fit if made a millimetre wider but a what a well made product; looks fantastic. Great customer service.
The most important thing is that every once in a while, an awesome product might have a random defect. As soon as I let them know, the Proleep team jumped at the chance to help me out and sent out a n... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Proleep is a European brand that creates thoughtfully designed accessories that seamlessly fit into the Tesla experience. Our products are made to be simple to install, practical in use, and aligned with Tesla’s minimalist aesthetic.
Kontaktopplysninger
Rua da Bela Vista 110 3A, 2825-007, Caparica, Portugal
- support@proleep.com
- proleep.com
3,7
Middels
128 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har ikke svart på negative anmeldelser
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Positive Experience
Cessa and Maurine were both very respectful, communicative and helpful in my dashboard panel replacement process. I appreciate their assistance!
23. september 2024
Anmeldelse skrevet uten oppfordring
Very responsive to my concerns and…
Very responsive to my concerns and worked on a solution to my issue. Thank you.
30. august 2024
Leider kam bei und das Produkt…
Leider kam bei und das Produkt beschädigt an. Das lag allerdings an dem Lieferanten, das paket war beschädigt.
Der Service ist Top, mir wurde sehr schnell geantwortet und mein Fall wurde gelöst.
Sehr zu empfehlen
Danke
Allerbeste Grüße
13. september 2024
Anmeldelse skrevet uten oppfordring
The door Panel Covers and Dashboard…
The door Panel Covers and Dashboard Covers for 2024 Telsa Y do not fit as described on the website, pictures, and videos. After waiting over a month, the vendor sent a replacement set, and the same thing happened; it did not fit, and I tried to return it, but it was impossible. I would not recommend it.
8. august 2024
Anmeldelse skrevet uten oppfordring
Quality product and shipping
Quality product and shipping, while slow, was fine. Product was packed well and arrived on time.
27. juli 2024
Had an issue with the dash cover…
Had an issue with the dash cover popping off and after I contacted Proleep their team sent me a replacement out. They were definitely good to deal with and they make a great product.
20. juli 2024
Damaged item sent. Partial refund given.
Damaged item sent. I wanted to return for full refund. They only gave me partial refund. Support next to nonexistent.
26. juli 2024
I sent a email regarding a product I…
I sent a email regarding a product I purchased and didn't get a response. The fitment isn't good and I would like a refund.
24. juli 2024
Svar fra Proleep
Hi Steven, we sincerely apologize for the inconvenience.
We have checked our email records but did not receive any emails from your email address. Could you please reach out to us at support@proleep.com and mention your order number? It would be helpful if you could contact us from the email address you used to place the order so we can assist you immediately.
Thank you for your understanding, and we look forward to resolving this for you promptly.
Blackout Kit for 3 & Y
The order process is great. the quality of the ordered product is high and this affects the final effect, which is very OK. a small delay in delivery and monitoring, but the order finally arrived, very well secured.
26. juni 2024
Svar fra Proleep
Hi Rayes, we’re sorry to hear that the item didn’t fit as expected.
Could you please fill out this form: https://proleep-2kqdgrt5gdx.gorgias.help/en-US/flows/01HYZ2J1MQ3845XRQ5NEWR47XN?
Our team will review the details and solve this issue for you promptly.
Thank you!
Excellent communication and customer…
Excellent communication and customer service from Maurine. Great quality products aswell.
5. august 2024
Anmeldelse skrevet uten oppfordring
I had an issue with their Dashboard…
I had an issue with their Dashboard Cover and they were great at helping me, even sending me a new one. Maurine at Proleep was very professional and a pleasure to deal with, one of the best customer support experiences I've ever had
31. juli 2024
Anmeldelse skrevet uten oppfordring
I got what I thought I was gonna get!
26. juni 2024
Pleased Customer
Maurine and Proleep have been great to deal with. Shipping, communication, and customer service was top notch. I'm very pleased with quality of product as well.
15. juli 2024
Anmeldelse skrevet uten oppfordring
Ordered on a bit of a limb
Ordered on a bit of a limb, as I don’t trust abroad shipping, but after some delays mostly due to Royal Mail, the product arrived as expected. The quality is there so happy with it!
Due to delays, I’ve reached to customer support and they were very prompt and helpful with information so a plus for that too!
I will use again for sure!
22. juni 2024
It simply doesn't fit
It simply doesn't fit, there is a gap of 2mm on the door-pieces, it is badly visible. And 1mm on the dashboard front seat passenger side, also visible
13. juni 2024
Svar fra Proleep
We apologize for the inconvenience caused by the fitting issues. To resolve this as quickly as possible, please visit proleep.com/report and follow the simple steps provided. Our team will get back to you promptly to assist you further.
Good service , good aftersales aswell
Verry Good comunication in aftersales , I had a product issue and was able to get the part returned and received my puchase vallue back
thanks to the good follow up and communication with the vender
12. juni 2024
Helpful customer service
Helpful customer service. They stand behind their products as well.
8. juli 2024
Anmeldelse skrevet uten oppfordring
Placed an order on 26 June
Placed an order on 26 June - money was withdrawn on 28 June - and the order hasn't even been shipped - very frivolous...
Order 24302
26. juni 2024
Anmeldelse skrevet uten oppfordring
Svar fra Proleep
Hello Ole,
I’m truly sorry to hear about the frustration you’re experiencing with your recent order.
I wanted to assure you that your order (24302) was shipped on June 28, just two days after it was placed. This falls within our typical processing time of 1-4 business days. The package is currently with your local carrier.
To get the most accurate update on the location and expected delivery time of your package, we recommend contacting DHL directly. However, if there’s anything more we can do to assist you, please don’t hesitate to reach out to our customer support team.
Thank you for your patience and understanding.
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.