Proleep Anmeldelser 

128
•
TrustScore 3.5 av 5

3,7

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 4 av 5 stjerner

Overall, I'm happy with the console covers. It's definitely an improvement from the original (not sure what Tesla were thinking of when they came up with that). One of my pieces arrived defect... Vis mer

Vurdert til 1 av 5 stjerner

After 10 Months the product was getting worse. First Contact with AI Customer Support was ok. My case was Handed over to the warranty Team 4 weeks ago. No response .. no nothing

Vurdert til 5 av 5 stjerner

Centre console Matt black cover Tesla model 3 Gen 1, although could have been a nicer fit if made a millimetre wider but a what a well made product; looks fantastic. Great customer service.

Vurdert til 5 av 5 stjerner

The most important thing is that every once in a while, an awesome product might have a random defect. As soon as I let them know, the Proleep team jumped at the chance to help me out and sent out a n... Vis mer

Informasjon om virksomheten

  1. Bilutstyrsbutikk

Skrevet av virksomheten

Proleep is a European brand that creates thoughtfully designed accessories that seamlessly fit into the Tesla experience. Our products are made to be simple to install, practical in use, and aligned with Tesla’s minimalist aesthetic.


Kontaktopplysninger

3,7

Middels

TrustScore 3.5 av 5

128 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ber kundene om å skrive anmeldelser

Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative

Har ikke svart på negative anmeldelser

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

3,7

Alle anmeldelser

(128)

4 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 3 av 5 stjerner

Parcel arrived timely but tape was not…

Parcel arrived timely but tape was not sufficient to glue. After sending some pictures I received stronger tape which worked.
Unfortunately the parts doesn’t fit very well so if you want a perfect replacement I will not recommend it. I can live with it though..

14. desember 2024
Vurdert til 5 av 5 stjerner

Great products…

Centre console Matt black cover Tesla model 3 Gen 1, although could have been a nicer fit if made a millimetre wider but a what a well made product; looks fantastic.

Great customer service.

20. november 2024
Vurdert til 5 av 5 stjerner

Problem fixed!

I had a problem with my product and send photos and information about the problem. The customer service was super fast to reply and wanted to help me with my problem.
They even responded to me on a weekend! I didn't expect it. Now the problem is fixed and there wasn't any extra payments for me!

8. desember 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Super responsive!

Often experienced same day or next day at the latest responses and felt an eagerness to help.

30. november 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Great service and product

The product was exactly like advertised and much higher quality than I expected from the price.

I even had a tiny problem of what looked like a production problem in regards to the tape on my product, after contacting support they immediately solved it for me by sending replacement tape.

28. november 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Teuer und nicht besser als bei Alibaba

Teuer und nicht besser als bei Alibaba. Wollte nach wiederholter Reklamation mein Geld zurück. Taten erst so als ob es kein Problem wäre, am Schluss bekam ich nur einen Gutschein für ihren Shop. Das grenzt an Betrug.

17. oktober 2024
Anmeldelse skrevet uten oppfordring
Logoen til Proleep

Svar fra Proleep

Dear Baptist Grill,

Thank you for sharing your feedback. We sincerely apologize for the inconvenience you’ve experienced regarding your order.

PayPal’s policies restrict sellers from issuing refunds through their platform for transactions older than 180 days. Since your order was placed on January 15th, 2024, this limitation prevents us from processing a refund via PayPal.

Other payment providers, such as Visa, Mastercard, or American Express, do not impose such restrictions, allowing for refunds beyond this timeframe. Unfortunately, PayPal’s policy leaves us with limited options. To address this, we offered a store gift card of equivalent value to ensure you receive compensation for your purchase.

If there’s anything more we can do to assist you or if you have further concerns, please contact us directly at support@proleep.com.

Thank you for your understanding.

Warm regards,
Proleep Team

Vurdert til 1 av 5 stjerner

Customer service provides no resolution

Raised concerns about product and attempted to contact customer service. When I ask for a refund, I keep getting passed on to the next associate that begins the process all over again. As of now, there has been no resolution. Frustrating.

23. oktober 2024
Vurdert til 1 av 5 stjerner

Stickers come loose

The stickers are not strong, after two days they came loose and I had to remove the panel moldings, I wasted my money

24. oktober 2024
Logoen til Proleep

Svar fra Proleep

Hi Diego,

We’ve already reached out to you by email to resolve this issue. Please check your inbox at your earliest convenience so we can assist you further.

Best regards,
Proleep Support Team

Vurdert til 2 av 5 stjerner

Producted was damaged

Producted was damaged. Desappointed.

20. oktober 2024
Logoen til Proleep

Svar fra Proleep

Hi Jonathan,

We’re truly sorry to hear that your product arrived damaged.

Please reach out to our support team directly through this link, where we can assist you further and arrange a solution ASAP:

https://proleep-2kqdgrt5gdx.gorgias.help/en-US/flows/01HYZ2J1MQ3845XRQ5NEWR47XN

Thank you for bringing this to our attention, and we look forward to resolving it to your satisfaction.

Best regards,
The Proleep Team

Vurdert til 5 av 5 stjerner

Excellent Customer Service

Received the blackout kit but the door panel pieces would not stay on. I sent in a support request and quickly received a response verifying my address and replacement tape is on the way. Excellent customer service.
Thank you.

4. november 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Great experience

Cessa was great in helping me get my issue resolved. She had a replacement sent out to me within 24 hours. Couldn't be happier with the service I received, and it's great to see the company stand behind their product!

14. oktober 2024
Anmeldelse skrevet uten oppfordring

Dette er Trustpilot

Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.

Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.

Lær om anmeldelsesprosessen på Trustpilot.

Her får du åtte tips om hvordan du skriver en god anmeldelse.

Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.

Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.

Ta en titt selv