Overall, I'm happy with the console covers. It's definitely an improvement from the original (not sure what Tesla were thinking of when they came up with that). One of my pieces arrived defect... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
After 10 Months the product was getting worse. First Contact with AI Customer Support was ok. My case was Handed over to the warranty Team 4 weeks ago. No response .. no nothing
Centre console Matt black cover Tesla model 3 Gen 1, although could have been a nicer fit if made a millimetre wider but a what a well made product; looks fantastic. Great customer service.
The most important thing is that every once in a while, an awesome product might have a random defect. As soon as I let them know, the Proleep team jumped at the chance to help me out and sent out a n... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Proleep is a European brand that creates thoughtfully designed accessories that seamlessly fit into the Tesla experience. Our products are made to be simple to install, practical in use, and aligned with Tesla’s minimalist aesthetic.
Kontaktopplysninger
Rua da Bela Vista 110 3A, 2825-007, Caparica, Portugal
- support@proleep.com
- proleep.com
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128 anmeldelser
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Order never arrived.
I placed my order over a month ago, and it never arrived. Horrible communication. Would not recommend.
3. mars 2025
Svar fra Proleep
Hi Jon,
Thanks for your feedback.
After reviewing your order, we can confirm it was fulfilled on March 11, which equals 20 business days as of today (April 7). The shipping method you selected at checkout clearly states an estimated delivery window of 12–24 business days after processing, which means your order is still well within the promised timeframe.
Additionally, we’d like to clarify that your claim that the order “never shipped” is not accurate. Your order was shipped and a tracking link was provided to you, which currently shows an estimated delivery date of tomorrow, April 8.
Please note that once an order has been processed and is in transit, we are unable to cancel it or issue a refund until it is delivered and returned, in accordance with our policy.
If faster shipping was needed, there was a faster option available at checkout for only $3.99 with delivery within 10 days.
We kindly ask that customers avoid posting misleading information, as it may cause confusion for others. Your order is progressing exactly as expected, and we hope it arrives very soon and meets your expectations.
– Proleep Support Team
Very pleased
Very pleased. My screen protector was damaged due to the shippers/deliverers. I emailed Proleep and Alex the customer service specialist replied promptly. He sent a new one out right away. Very pleased! I also got a new black dash to cover my wood dash and I am very happy.
25. februar 2025
21 Days After Expedited Order and Still Not Shipped
I ordered from Proleep and paid for expedited (4 day shipping). It has been 21 days since my order and they still have not provided the product to FedEx or provided an explanation for their failure to deliver the product.
3. mars 2025
Anmeldelse skrevet uten oppfordring
Cup holders
Reasonable quick delivery and the cup holders fit ok. They could be better as small gap in centre part but they do a good job.
22. februar 2025
Great Item, Fast delivery
Ordered, Arrived Quickly and it is exactly as described. Great experience!
27. februar 2025
Great product
18. februar 2025
Big improvement. Easy to apply. Great customer service.
Overall, I'm happy with the console covers. It's definitely an improvement from the original (not sure what Tesla were thinking of when they came up with that).
One of my pieces arrived defected. It was significantly rougher than the other two. Thankfully, Proleep responded super quick and they re-sent the console covers free of charge. Which I thought was amazing.
When they are cleaned they do leave behind little marks, but these can be easily removed with a fabric cloth. And like I said, still a big improvement from the original glossy black finish.
Looks smart, easy to apply. I'm happy!
11. mars 2025
Waiting for my item for a month, no ETA in sight
I am sorry but I have been waiting for like a month for my order. It was only because I asked that I got an email reply saying "we don't have an ETA for your item yet". Any reasonable establishment would have just refunded for the item with an apology. I have received a notification of dispatch but in fact that turned out to be just a notification that the item was supposed to be dispatched by their shipping partner. Communication is scarce and not clear. And I still I have not got a clue of whether I will get my item or not!
10. mars 2025
Anmeldelse skrevet uten oppfordring
They look and fit great
They look and fit great. Look OEM, big improvement if you don't prefer the wood look. The new matte finish does show fingerprints easily, something to know up front.
9. februar 2025
Matte black dashboard blackout kit
Fast shipping to WA state. Package was wrapped securely. Easy installation and excellent fit for the dashboard and door covers.
9. februar 2025
Look and feel of the dashboard cover is…
Look and feel of the dashboard cover is nice. Its one piece not like the cheap versions with a cut in the middle.
Shipment in just a couple of days, easy to install.
21. januar 2025
Centre console covers
Product was fantastic, covered up the glossy black centre console perfectly!
17. februar 2025
Anmeldelse skrevet uten oppfordring
Impeccabili
Ho avuto un problema a distanza di qualche mese, uno dei pannelli si stava staccando. L’assistenza mi ha inviato subito un nastro adesivo nuovo.
5. februar 2025
Anmeldelse skrevet uten oppfordring
Top quality product and service!
Ordered a dashboard & door cover for my model 3 Gen 2 and I must say, this is by far the best product I have seen so far. The quality of the product is great and looks very premium for the price plus, the item was well packaged and arrived within a week.
I had a slight issue with my dashboard cover but Cessa has been very supportive and resolved the issue straight away!
I will be purchasing from Proleep again once they launch more products for the model 3 :)
24. januar 2025
Anmeldelse skrevet uten oppfordring
Great fast delivery + easy installation! Top service!
Great fast delivery - even over the christmas break! Very easy and simple installation and makes a big difference in the look of the car! Would 100% recommend!
24. desember 2024
Fast delivery considering where it came…
Fast delivery considering where it came from. Fits perfectly and looks great!
20. desember 2024
You're just money to them
Disappointing experience, for Christmas a Model 3 screen protector was purchased as a gift. It was delivered as a typical dropship product and this for an expensive price compared to other competitors. The product was already broken or broke instantly during the correct application (you can't do much wrong).
However, if you contact support, you are ignored. I have been waiting for a simple answer for over a month....
A disgrace!
1. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Proleep
Hi Zander,
Thank you for sharing your feedback. We sincerely apologize for the inconvenience you’ve experienced. I would like to clarify a couple of points to address your concerns.
Firstly, to clarify the term “dropship”, it refers to a model where businesses don’t hold inventory and rely on third-party suppliers for order fulfillment. This is not how we operate. We hold inventory in our warehouse and fulfill orders worldwide with an average processing time of just 21 hours, ensuring fast and reliable service.
Secondly, and most importantly, we have thoroughly checked and found no record of receiving any emails from you. Without hearing from you, we haven’t had the opportunity to address or resolve your concerns. To ensure we can assist you promptly, please fill out this form: https://proleep-2kqdgrt5gdx.gorgias.help/en-US/flows/01HYZ2J1MQ3845XRQ5NEWR47XN. Our customer support team will immediately review your case and follow up with you.
We value your satisfaction and would like to make things right. Thank you for giving us the opportunity to address this.
Best regards,
Proleep Support Team
Black out kit for the gen1 model3
Black out kit for the gen1 model3. Great price and excellent quality. Easy to fit and looks great. Shipped quickly to the UK. Will definitely use PROLEEP again.
22. desember 2024
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