Project EV Anmeldelser 1 855

Called for help to share the Apex EV app with my wife. Uways was excellent from start to finish and quickly sorted the issue.

Having had a bad experience with the company their response was excellent and my initial experience was superseded by quality customer service and I am now writing this review ( I thought I had already done so ) to compliment them on doing everything they could to help. On this basis I would recommend them to anyone. The technical expertise was always there and the apology for the late response initially was sincere. 5 stars.

Excellent service

Paul Kolawole was very helpful & resolved my query within a few minutes- thank you again

Samuel was extremely helpful in explaining how to use the charger and guiding me through the app installation and setup process. He made sure I understood all the key features, including how to start charging, monitor usage, and manage settings through the app.

Even though the charger was pre-installed, the support I received made a big difference. The app was easy to set up, and the clear explanation ensured I could start using everything confidently right away.

Overall, a very positive experience with both the charger and the support provided.

I called for technical help with my home charger, Paul walked me through the setup and connection to my internet clearly. Excellent customer service!

Sam was very helpful and patient and found the problem that prevented me connecting the app to my EV charger. He then guided me through the procedure to reconnect. Thank you

Had the charger 2 years without issue before discovering the installer (not from P-EV) had set a limited on current! Spoke to Lewis Woollett at Project EV today, who was excellent. Took control of the unit remotely, updated the firmware, tested the current (now full beans!) and handed it back to me in such a short space of time. Super polite, patient, helpful and competent. Great service.

Lewis Woollett in EV Technical Centre was excellent in sorting out my App connection to my EV charger.

Great charger, had a bit of a problem with the app so contacted Project EV for help. It took a few emails back and forth to sort the issue but Sam was always quick to reply and got the app working perfectly on my android phone.

I was having a problem connecting my charger to the app and network. Both Sam and Lewis were extremely helpful and patient and resolved the issue.
Thanks again to both of you

Fantastic help changing a setting with the Project EV app.All working as it should now .

Setting up the 'first time' use of my home charger was proving to be an issue. Contacted Customer Technical back-up team, & with the aid of 'Lewis', the set-up process was made quick & simple. Lewis had immense patience as I progressed, albeit slowly, until we were up & running. Many thanks!

I had an issue with my Project EV charging unit which I bought as a nearly new unit. It was connecting to the Electric Miles system/app which I did not want.
I called Project EV who helped me through a factory reset/reboot of the unit to get me on their system/app.
Samuel Philips the advisor was very helpful, clear and patient.
I can highly recommend Project EV for any of your electric charging needs👍🏼

Lewis was really helpful on the phone and very knowledgeable. Got my charger registered and set-up in no time, thanks again.

We have four public chargers and two private chargers.

The private chargers activated by RF cards are fine, rarely an issue. Unfortunately our public-use chargers are a disaster. The issues appear to be 90% to do with the crappy Project EV app. Over the last 25 customer EV charging attempts 36% have failed. 10 or 18p is charged (to connect) and it then locks out our customers. They then can't use any of the chargers. We had a work-around with our own main account and RF cards, but it has just locked out our account too. Terrific. I spend several hours a week trying to un**** these things.

Project EV offers zero customer service at weekends, so there's nothing to be done if you have a problem. We have a lot of weekend booking so this is when most problems happen.

I (begrudgingly) renewed my expensive Project EV subscription to manage the systems a month ago, they then sent me an email a month later informing me that "my subscription had expired". I tried calling at 4.40pm, but they'd all gone home for the weekend. The left and right hand of this company are strangers to each other.

I'm writing this 1 star review as I don't think that they take any of our concerns seriously, I have been a customer for over 6 years.

Great service and attention from
Jaida-Leigh Esson. Being a complete novice. Jaida went above and beyond to inform, activate and update my electric charger. Amazing and prompt service all round.

Really easy to get in touch with. Super helpful and solved my issue straight away.

It was really easy to set up and specially would like to thank Lewis Woollett who helped to set it up from the beginning till finish. Lewis guided well through the process.

Fantastic customer support provided by Ade. A real pleasure to deal with and took the time to ensure I understood the partner portal.