Prettylittlecosmetics Anmeldelser 

I really should have googled the store before ordering. I ordered on August 24 and nothing has arrived yet. On September 7, I received an email that my package is supposedly on its way. However, when I click on the tracking link it still says "Your order is confirmed
We've accepted your order, and we're getting it ready". I was simply ignored both by customer service and on Instagram.

Update from October 14: I received my order two days ago. However, I had two unpleasant surprises there too. first, 2 of the 6 items were missing. second, I was really very disappointed with the packaging. the products were just packed in small plastic bags. Without any protection. This looks on the one hand simply cheap and leads on the other hand to the fact that a large part of the product has landed smudged in the bag. This is especially a pity because I actually wanted to give it away. But since it unfortunately looks very unaesthetic I will probably rather get another gift.

Total scam in a glittery package. Clearly they send out just enough product to look mildly legit and for you to think maybe you'll be the lucky one. Just don't do it. They take your money and you'll never hear from them again. No email reply, comments removed from insta. Disgusting business really - however all their business info, names and addresses are all over the UK government sites so I'm sure someone will come after them soon enough.

The products are unique which is not generally sold by other brands. The shading is too good.

This company is awesome as their produ8are best in quality.

I am very Happy with all the Products!!!
Worth the Purchase!🙌

It’s good I have seen one of my friend using it and it’s absolutely amazing and very soft touch I just loved it 😍

Loved the products.. amazing quality 💗

Edit* order received finally! Product is lovely, just a shame of the lack of communication, I wouldn’t mind waiting if I was informed there was a delay.

Placed order on the 12th #4044 order was confirmed, I needed this for the 23rd, I emailed asking when I would roughly receive it and was told it would be here well before the 23rd. I've still had no email to advise my order has been shipped! I've emailed them and messaged them on Instagram several times but i am just getting ignored! Ive also commented on post they post daily and it reported and taken down within minutes! im absolutely gutted, life's hard enough with the cost of living so when you can actually treat yourself this happens. So disappointed and i will never order from Instagram again now. This has put me off. Absolute SCAM!!!!

I placed an order at the end of July, order #3706, at the end of September I still didn't receive anything despite an email confirming the shipment. I tried to contact them several times via email and Instagram but never received a response. I don't even know how to get my money back. I spent over £30!!!

DO NOT ORDER FROM HERE

I made my order on august 13th. i received an email on august 19th saying it was shipped. it’s september 20th now and i still haven’t received it. i’ve emailed them at least 10 times, contacted them on all social media and ive been with nothing. i’m accepting that ill never get my refund. i am extremely angry and disappointed.

I placed my order on July 30th - it is now Sept 20th - and I have still not received tracking info or my order (Order# 3667).
I have also written to customer service with no answer.
Very disappointed. No customer service, no product. And I was so hopeful, as the products seemed exciting and good.
But to no avail. I would like either a refund or the products but would need customer service to answer, which isn't happening. So very, very disappointed.

I ordered on 10th August my order number was 3755 I had a wedding coming
I received the email that my order is on the way but never got it’s more than a month
I have sent thousands of emails and messages but no response
I don’t know what kind of business they are doing if they have zero customer service
I wish there is option of minus rating so I could select that

Read the reviews (they were bad) but decided to try ordering it anyway. It was a horrible mistake. It has been over a month with no communication (tried a emailing them a few times) and even dmed them on Instagram (they post almost daily). After weeks still had no replies. Decided to leave a comment warning people that their package will not arrive and you will not get a response back and the comment was removed within seconds. They must know what they are doing. I don't have another word but scam.

I purchased some items for a wedding (order # 3782) I was doing. The purchase was as on 8/11/23, I paid for expedited shipping. My order stated fulfilled after 7 days, the express shipping states 5-15 days. Still listed as fulfilled as of 9/16/23. I have emailed 10x, numerous messages on Instagram and nothing. I have left messages on their posts asking for someone to contact me, they have deleted my posts and every time I post Instagram is now saying it’s spam. I have contacted my CC company to dispute the charge, but I want my product. The absolute worst service I have ever encountered. I see they post that they are shipping orders, but mine still hasn’t shipped even though I paid for express shipping. I have posted on social media wherever I can not to purchase from them. I am very disappointed in Pretty Little Cosmetics. I just want my order or my refund. It’s been a week since my post and still nothing from them. I see they are posting on other posts, but nothing on mine. I will continue posting about not purchasing from them, anywhere I can. Absolutely horrific customer service. This makes me not want to ever buy from a small business again.

I ordered 3 months ago and still haven't received anything.

I didn't receive anything and I didn't get any money back. So instead of posting a stupid comment, just help customers the way you should. I have placed an order for 120 euros, then you can expect normal communication from you. So the question again, where is my package? Otherwise I want my money back.