Made By Mitchell Anmeldelser 

Recently made my 3rd order as have been pleased with past experiences and definitely rate the products. However, the company is massively let down by the absolutely ABYSMAL excuse for customer service. If anything goes wrong with your order, just know that they do not give a damn.
Will never order from here again.

Agree with reviews. Product delivered damaged. Customer Service not helpful- even when explaining it was for a present. Wouid not buy again.

Ordered three different kits: in demand, that’s gorgeous and Mitch’s mood. In demand’s matte lip cream was like just pure oil and felt terrible on my lips, I think it was separated. Mitch’s mood was missing the gloss so only two of three were in the box like how does that even happen. Before I even got to that’s gorgeous I was heading straight for a refund because the quality of the first two just ruined it all. I’d rather not risk anymore.
The lip liners seemed really smooth and creamy though.

They refuse to give me a refund for the missing lip gloss or the defecting lip sync! Terrible. DONT BUY!!! No effort made to resolve

Made by Mitchell customer service is a joke!

Really disappointed with the customer service from Made By Mitchell.

I purchased one of their Colour Case palettes from Boots, which is an authorised retailer. Two of the shades in my palette, Fewshia and Intimidated, look completely different from the official swatches shown on Made By Mitchell’s own website.

I checked the palette in daylight, under flash and in different lighting conditions, and the colours still did not match the advertised shades. I contacted Made By Mitchell because I was concerned there may be a manufacturing, formulation or batch issue.

Their response was that they could not help because I did not purchase directly from their website, despite Boots being an official stockist. I then followed up asking them to at least investigate whether this could be a product quality or batch issue, but they did not respond.

In fact, they have now failed to reply to several of my recent emails, which has made the whole experience even more frustrating.

I completely understand that any refund may need to be handled by Boots, but I was asking Made By Mitchell about the quality of their own product, not simply asking them to refund a Boots purchase.

Very disappointing experience and not the level of customer service I expected from the brand.

The lack of customer service is a joke ..big order placed,1 item missing i emailed and let them know,the back and forth with emails that took them forever to reply to,and to be made to feel a criminal for letting them know their mistake with emails saying would i comply with police investigation..yeah i would if need be.. i just want what I paid for ..it was a gift (for a 13th birthday )I explained this..and just wanted the missing item sent not even a refund ...I got we're so sorry you had a problem at the beginning of every email but it took ages to sort and they would not re send it ..instead told me I would have to pay delivery cost again and re order ..why when I already paid it... you missed the item ..your mistake..the rigjt thing to do was to re send it made by Mitchell ..I wont order again..

Bought from TikTok shop on a 3 for 2 offer… on receiving it from Relay, the package had been slit open and an item stolen, raised a refund request with TikTok who said it had been refused as it was ‘successfully delivered’ well I beg to differ… it’s been delivered, but not successfully with an incomplete order. I’ve raised a dispute with them and am awaiting their response. The Consumer Protection Act 2015 states the responsibility lies with the seller until customer receives ordered goods so come on Madeby Mitchell….. why the difficulty in actually contacting you directly?? Quick enough to take our money but not so forethcoming when there’s a problem, advice….. avoid placing an order!!

Scam company who only takes your money and doesnt delivery products. Tried all their platforms to contact them with no reply - made multiple attempts to find where my order was - nothing. Just dont risk an order.

Bought made by Mitchell products off their tik tok shop in their auction. I was supposed to have received six full sized items and only received five. It took days for them to answer my communication and didn’t offer me a choice of having the sixth item. They just divided the amount I paid by six and I ended up with £3. I wanted the sixth item as this was part of a birthday gift and I don’t feel that I had the “bargain” I originally anticipated.

The Customer services team have been really dismissive and patronising. I certainly will not be anymore purchases from this unreliable and unreasonable company. Really feel disappointed and let down.

So I’m a first time customer brought 3 items thought best to order from his website that’s in Liverpool so I got my order to find 2 out of 3 is missing so contact to get a bot chat so hear nothing for days I’ve got on to my bank to deal with this to get a refund I’m absolutely shocked as a first time customer thinking twice to ever order again

I’ve bought one of the liquid eyeliners before at Boots, but haven’t seen it in-store again so ordered from their online shop.

The product are great, so I ordered a few other things at the same time (eyeshadow palette, mascara, eyeliner).

The mascara arrived in the incorrect shade, raised with customer service same day and included photos. It took 4 x days to get a response, and they asked for the same photos. Then no response for 3 x days.

Shocking level of customer service considering this is their error not mine. Happy to update this if I ever manage to resolve.

Would not order from them online again. Shame because they are good products.

This is my first purchase from Made By Mitchel, and I got a Complexion Makeup Kit in shade Light 1. The shades are indeed very light, which works well for my skin tone.
I’m really not a fan of the formula, it feels far too sticky and doesn’t blend well at all. I personally wouldn’t recommend and probably won’t be buying from the company again as it’s put me off a fair amount.

Great shipping fantastic shade range repeat customer

I've now been ordering from made by Mitchell for over a year. I've always gotten the items I wanted and fast shipping. The price is always reasonable.

Very similar experience to most other reviews unfortunately, missing items and poor customer experience journey to try and get it resolved. I had an items missing & they have zero ways of actually reliably contacting them on their site in the UK (just an unmonitored chat bot) and they boldly state they do not monitor emails. Pretty sure I'm just not getting that resolved at this point as all I've had is some AI level responses - wild considering they're streaming 24/7. Go somewhere with decent customer service instead.

The wrong shades were sent, the customer service is the worst i have ever been confronted to. It’s been a month since I am waiting for an answer about my refund they previously told me I’d have. I absolutely recommend you keep your money for a brand that has a professional customer service.

Wrong shades sent,
Terrible customer service.
As a first time buyer, never again will stick to P.Louise from now on, at least there customer service actually respond and dont then ignore customers. (Got receipts of your shocking customer service)
They also lie about refunds. Said they'd sorted my refund, 24 hours later no refund processed still (again I have receipts)

Ordered on March 12th through TikTok shop and it’s now March 19th and Royal Mail still haven’t received my parcel/ collected it.
I have contacted TikTok shop several times and they keep closing my dispute and unwilling to refund despite saying it would arrive by March 14th. The event I needed it for has been and gone.

Awful customer service!

Took weeks for them to reply to my outgoing emails. No number, no contact on their social media and you will have to send multiple emails to hopefully get a reply!
I have a faulty lock on my daughter's trunk which we use for her dance competitions. Her costumes are inside which I can not gain access to! The item locked at her last dance competition and I couldn't gain access to her costumes. She was extremely upset.
When I ordered this case I paid full price (not silly tiktok shop prices) plus I ordered the makeup case and jelly bag. So just over £300.

Because I ordered a few months ago they will not do ANYTHING to help. They haven't even given me advice on how I can reset the lock.
Or even an apology!!!

Avoid this company as it's appalling!!!

Ordered a bday present for my niece a week ago ! Not even dispatched , customer service not answering emails will be getting refunded from my bank never again

I ordered some products for my daughter for christmas (a week before black Friday) while on their TT Live and didn't think anything of it HOWEVER after 4 days I still had no tracking and shipping said delayed as the courier hadn't even received my parcel from MBM yet, I asked on the live if there was a shipping issue and all I got was "it's black Friday and we are only a small team" which I can normally understand but it's the only TT shop I had an issue with and let's face it black Friday happens at the same time every year so you would think they would be savvy enough to hire more team members. I ended up cancelling my order as they only had 2 days to ship before it was cancelled automatically. I instantly unfollowed them and will never be ordering again!