Premium Home Source Anmeldelser 

I’m giving Premium Hime Source 4 stars. The communication between them and us was very good. The gas range we purchased was defective and it was up to us to find a repair technician. If Premium is selling certain brands (Forno) that are defective it should be up to them and the manufacturer to handle the problem not the customer. We opted for a refund but were left with discarding the range

I called Premium Home Source for assistance with an issue I was having with my ZLINE refrigerator door. I was greeted by Wendy, who was attentive and helped me work through the problem. She promptly arranged for a technician to come to my home to address the issue.

The technician is scheduled to arrive tomorrow, and I am hopeful everything will be resolved.

Thank you, Wendy, for handling my concern so patiently and professionally. Your excellent customer service is greatly appreciated.

Customer service was extremely helpful in answering my questions. Top-notch service.

Wendy was very nice and helpful, she took our order and helped us get a discount. The price with Premium Home Source was the best I could find and Wendy was awsome making sure that we got it.

When I started a chat, Wendy was helpful and made suggestions, we had to rethink our plans so Wendy called me the next day to walk through the process and help with our options, Wendy helped with the order to verify we had everything we needed and stayed on the phone through the whole process, excellent customer service, I would recommend this company to everyone looking for mini split solutions.

Excellent customer service !! We ordered the Senville Aura 36k and so far we love them!! Fast shipping !! Would definitely order from Premium Home Source again in the future !!!

I truly had a great experience when I placed (2) orders, Carlee guided me through the process and educated me on the items I purchased.
She is truly someone that any company would be lucky to have…kudos to Carlee…you made my life easier…

The customer service representative listen to my issue, addressed in a timely manner, and even called back to make sure that all the necessary adjustments were appropriate.

Fast, friendly service!!! I had an issue with my dishwasher. Anna got in contact with the manufacturer and the issue was quickly resolved. AWESOME SERVICE!!!

Wendy has been above and beyond professional and kind. She handles our order and responded immediately once she had answers for us. I appreciate the attention to detail and the customer service experience with Wendy.

This company is outstanding. From the initial ordering when they realized I ordered one of the wrong pieces so they corrected my order all the way to delivery driver who was fantastic in getting our order to our location. The customer service representative also answered all my emails and all my expectations were met. Great job by all. I will be ordering from this company again.

The customer service I received from the very beginning was outstanding. I had a difficult time with a refund, and Wendy helped me through it every step of the way, giving outstanding customer service that would make a person want to return to the company for a purchase again. This age of computerized everything and AI, it's nice to talk to someone who is personable and shows true concern for the customer. Good job Wendy😊

Wendy was wonderful to work with. She was consistent and thorough in her outreach. I initially was frustrated because the first fridge I order (which was in stock at the time of order) I found out 1.5 weeks later when I called that it was out of stock. Wendy reached out and made the reorder of the replacement fridge easy and seamless. Frankly, had it not been for her I would have cancelled my order and asked for a full refund
Thank you Wendy for all that you do and for your attention to detail.

We bought a beautiful gas range from premium home source, and their customer service has been nothing but great. They are very responsive and helpful. I highly recommend them!

Wendy was very helpful. She followed up when our range didn't show up with the first delivery.

This is written by his wife Delila Mullens:

It's s scary ordering online or phone with a company you have no knowledge of and spending thousands of dollars. But I looked at reviews read almost all of them and they were good reviews. I called the company and spoke with Hazel, we laughed and she made everything comfortable for me. I am designing a whole house remodeled and it's alot. I bounced ideas with her and chose the best product for me.
Then I had a lady call me about shipped named Carlee, wow she handled everything with no stress to me. We did run into an issue with shipping in my state but Carlee jumped right in and handled that issue in a polite and professional attitude once again no stress to me she set up everything.
The representative of this company goes beyond making a purchase simple as possible.

I will recommend this company to my friends and family
The appliances were beyond what I expected high quality beautifully made. They are gorgeous, I'm in love.

Very friendly and accommodating.

Great team, great selection. Plus the ease of ordering and the quality of the product, high end and reasonable in price. Overall great value for my clients.

Alex was a tremendous help while I was ordering new appliances for my son’s new condo. I had a very specific look in mind, and unfortunately, the appliance suite I ordered did not include the over-the-range microwave I needed. I selected one from another brand, and Alex called me right away to let me know it would not match the rest of the suite and that I might want to reconsider.

I am so glad he caught it. The kitchen is open to the main living space, so the mismatch would have been visible from every corner of the main floor. On top of that, he ended up saving me some money too, which of course I loved!

Three cheers for Alex. Thank you for saving the day!