Premium Home Source Anmeldelser 

Called in to inquire about a product and they said “let me
See if I can’t get this quote down in price “ BOOM ! Done deal

I called before placing my order and spoke to Wendy. She was able to answer my questions and assured me she would stay in touch during the process. I feel like I am in capable hands. Thank you Wendy!

Purchased product over 3 weeks ago, it said 3-5 days still have not received the product and communication has been difficult I’m getting emails to review product yet I still don’t have it 🤷🏻‍♂️ likely will need to dispute with credit card. Also note it’s strange you can only leave a review on there site which they screen prior to posting thus all the reviews are great but I’m not sure this is a true representation of the company. Maybe it is and my purchased just got dropped which can happen anywhere but wondering now that it’s not allowing me to post a review on google…

We had an excellent experience purchasing our THOR appliances from Premium Home Source. From the initial purchase through delivery and follow-up, their customer service was outstanding.
Buying a complete appliance package is a significant purchase, and Premium Home Source made the process easy. Their pricing was very competitive, communication was excellent, and whenever we had a question or needed assistance, they were responsive, professional, and willing to help.
What impressed us most was the service after the sale. It’s easy for a company to provide good service while they’re taking an order, but the real test is how they respond afterward. Premium Home Source stood behind our purchase and worked with us when we needed assistance. That level of customer service is greatly appreciated and increasingly difficult to find.
We are very pleased with our THOR appliance package and our overall experience with Premium Home Source. I would absolutely purchase from them again and would highly recommend them to anyone shopping for appliances.

I bought my appliances online with Premium home source they were very helpful . As far as the delivery company that delivered the appliances a.m. transport the absolute worst I have ever encountered in my 60 years of living and will not even talk to you to help you resolve the issues. AM DELIVEIES OR AM transport horrible do not have them install your products because they won’t do the whole job and they’re super rude and messy also left white putty all over brand new appliances..
I bought a package of appliances named Brand Forno my double oven that’s electric has some issues it’s been a month, they haven’t found anyone to work on it in my area yet ( central California Valley) ..

Although the shipping estimate was incorrect, the support I was received from all my inquiries was top notch👍👍

I finally got my replacement handle for my Ford no Marco six gas burner stove. Now I’m trying to get Service so we’ll see how good that works out.

3 weeks later than quoted. Some parts are broken and dented.

communication excellent
great customer service
and all of the above

They were so friendly and helpful.
They helped us navigate our issues with the oven company and handled our complicated issue for us perfectly. They made would could have been very stressful easy and stress free.
We will order all our appliances through PHS in the future because we know we can trust them to take care of us.

I love Premium Home Source. They are truly a professional company. I was missing a small part on my order and Wendy got right on it. Not only did she get the missing part to me but she tracked it and made sure we received it. That’s a truly outstanding employee. Thank you for hiring great people.

I got what I wanted, when I needed it. It was fast with no compilations. It was delivered on time. The price was good. I would use them again,

We purchased a Zline refrigerator, which we absolutely loved the high quality and look, that went kaput after just three years of usage up at our lake house. We could not find anyone to repair or service our fridge.

Premium, along with Zline, gave us names of service providers to no avail. I was panicky as it is summer and we have guests coming each weekend.

We ended up having to purchase a new refrigerator. Premium, along with Zline, understood and offered a remedy that was both generous in spirit and kind.

Would definitely buy from Premium again, and Zline- they just need more service providers up in the North woods.

They had a great price for a Thor drawer refrigerator so I placed an order on June 10th. Today is June 22nd and it still hasn’t shipped. I contacted customer service twice and was told I had to wait a few days for an update. Nobody was able to give me an estimated shipping date or any concrete info. Terrible customer service!!!
June 25:
I was contacted by a person from customer care to apologize and to offer an explanation for the delay which was caused by the an issue with the shipping company. She immediately offered to expedite the shipment and to give me a $100 refund. The refrigerator arrived at my home in two days. She was great!!! I’m very happy with the fridge and it looks great in my bar.

Excellent customer service!!!

Ellie was a fabulous representative. He assisted me throughout the process and was very attentive in following up and reaching out. He made the shopping
Experience a pleasure

I really don't know what to say.I ordered a product I received my product.

My experience with this company has been top-notch. The excellence that I have encountered has been unprecedented from the appliances being amazing to the professionalism I have dealt with I would recommend this company to anybody five out of five stars..

We have been looking at z line appliances for a while now. We needed a ventless hood so we decided to call and Wendy was fabulous. She helped us with everything and we even added a beverage refrigerator to our order. She was polite, efficient, and fast with our order. Plus, gave us a great discount. We’re extremely happy with the customer service we received with Wendy.

Loved the Formo Fridge and dish washer but it arrived separately from range but good quality and service