Porcelain Advertising LLC Anmeldelser 124

I have still not received the signs I orders in December, almost 7 months ago. The company has NOT responded to my inquiries for several months. Do not do business with this company.

Never received my purchase
Total fraud
No returned phone calls or emails
Got fake notices that shipment was being prepared
Months of nothing

Absolutely terrible experience. Ordered my sign. They charged my credit card for full amount. 8 months later I still received no product. They ignored all my calls and emails. Had to have CC company back charge them. Stay away from this company.

Been waiting six months for a sign. All we get besides silence are excuses. First it was a backlog of orders, then a change in staffing, then we were told it was in the final inspection stage, then we were told our name was being put on a completed sign, then we got an email about an accident and staffing changes. Now the emails go unanswered, the voicemail is full on one phone number and the message says family comes before customers so be patient, the other phone number doesn’t have voicemail set up. One email address for the new company name has issues as emails sent to it are returned undeliverable. Finally filed a complaint with the Florida attorney generals office last week.

THIS COMPANY IS A SCAM!!! DO NOT SEND THEM ANY OF YOUR MONEY! I placed an order one year ago; they never fulfilled the order, never answer phone calls, emails or text messages. They will ghost you!

It's been a year since my neon sign order, and I never received the product or a refund. Only empty promises and outright lies (such as a tracking number that never showed the item as actually being in transit). I am totally convinced this is not a real company. Just a bunch of scammers using email bots for a so-called customer service department. Stay away from them!

Initially there was some confusion with my order but their excellent customer service more than exceeded my expectations in resolving the issue.

Still waiting for my order and nobody replys to my emails

WORST EVER EXPERIENCE EVER….FINALLY HAD TO GET AM/EXP INVOLVED. WILL POST MY EXPERIENCE EACH AND EVERY TIME I CAN ON YOUR SITE…….

Do not buy from this company they will take your money and never fill your oder l.then you wont be able to get ahold of them and they wont answer your messages for months.then blame it on every excuse in the book beware they r a scam company.

After nearly a year, many, many emails and actually speaking with a new customer service employee, I have no sign! On March 22nd, she said it was ready and would ship on March 27th!! Total scammers! If you call them the VM says someone is sick and they'll get back to you! The mailbox has been full for 3 weeks!

Ordered Nov 2025. Never received item. Was contacted a few times however the company then stopped responding to emails. I received an email that my item was delivered but that never happened. I wrote multiple times however no answers. I have contacted my CC company. BEWARE not legit and if they are they are poorly run

Thieves that constantly lie and take your money without delivering any product. Unethical liars.

After numerous emails back and forth with responses from so much business and not enough manufacturing ability to sending a fake 'your order shipped' was provided. One email even stated I needed to check with the shipping company. My response, you never provided me with a tracking number or even a shipping company name. After almost 8 months of being kind and patient. I resolved the issue via my credit card company. Never again nor will I recommend either.

Terrible , no response ordered 2 items a month ago and no response on phone or email!!!

Regrettably, I put in 2 separate orders, one in April 2025 and another in May of 2025, both for 24" neon signs, with high hopes that the orders would be honored, as I had other signs that I was very interested in. Neither of these signs ever showed as being built, though a surprise email did announce the shipment of the 2nd sign in mid October 2025, but that evaporated and was never seen! Never a word about the 1st sign. I waited until January of this year, 2026 to email a complaint to PA and DID get a response, albeit a MONTH later, from a supposed new employee handling communications. She stated she would look into the matter. A few emails back and forth, and I was basically back to square one, supposedly waiting for tracking numbers to be sent to me when the items shipped. Here, now well over a YEAR after the orders went in, STILL NOTHING! Over $1000 spent and nothing to show for it. I waited plenty long before officially complaining, HOPING to not burn a bridge here, but ... it's apparently time to light the match!

Addendum: Anyone notice Porcelain Advertising is now under a new name, Retro Industries, Inc. ??

I ordered two 24 inch porcelain neon signs in November 2025. I have received 0 signs one false reply to about 30 emails and texts. The voicemail box has always been full. Now he has closed his Facebook account and his website. Do not order from this man. You won’t get your neon sign or an opportunity to talk to anyone.

The shipping address has always been incorrect. But the shipping people talked to me twice about the correct address. To no avail

Never received the sign. They said I got it but it was either lost or stolen. Sent an email but no response. Tried to make a claim to USPS but wasn't accepted. Maybe wasn't insured when shipped. I don't know.

Ordered 2 signs in April 2025. Recieved one September 2025. Over 1 year later still have not received the second. Excuse after Excuse. Pathetic company and owner. Should be shut down. They are a scam.