Poinsettia Anmeldelser 

I have ordered two bras. The money has been taken out of my bank straight away but I have not received any confirmation email or any correspondence regarding dispatch/delivery. I ordered these a week ago. Please advise .

Interesting to see that none of the negative reviews that we see here appear on Poinsettia's feedback on their own website. I'm also annoyed with myself for not having checked reviews before purchasing from them.
Order (and full payment of over £100) was made on 26th March for items that I was taking on a trip. No delivery nor communication whatsoever received for almost THREE WEEKS. I then chased them via e-mail on 13th April. Rather than reach out to me personally, I received a holding e-mail on 15th April that my order #76186 "is on the way" - which is quite meaningless. Thereafter silence. So I chased again on 19th April; and also filed a report via PayPal. Thereafter silence. I travelled without the items on 21st. A package arrived on 22nd April - INCOMPLETE. One item was missing. No apologies, no explanations, no communication whatsoever. I have now escalated my PayPal complaint to a demand for refund of the un-delivered item.
This is appalling service and completely detracts from the quality of the items. Their regulator (if any) should be made aware of this shoddy and sloppy service to customers. It is unimaginable that in this era of advanced technology, a company of this nature takes a month to deliver items with no recourse and gets away with total lack of communication or accountability for such long delays.
Wish I could have given Zero star! PLS REFUND MY PAYMENT FOR THE UNDELIVERED ITEM. Never again!

Looks as if I’m another person still waiting for my delivery, I too have messaged but no reply. I ordered other underwear from a different store since I made this delivery and received that within days. Why do these people take your money if they know they cannot deliver. I will never buy from these again and advise anyone to buy from another company.

Wish that I had checked Trustpilot before ordering - company seems to make a habit of delivering incomplete orders and holding onto customers' money.

I ordered three bras and nine pairs of briefs: one bra and three pairs of briefs were delivered after about a month, with the remainder of the order worth almost £200 missing. No communication, no delivery note, just a third of my order stuffed into a small envelope.

Ten days after raising a complaint with Paypal, still no communication, no missing items delivered and no refund.

It seems from reading other reviews that this company systematically delivers incomplete orders and either ignores complaints or makes dishonest excuses to avoid refunding customers.

I have notified Paypal and Poinsettia that I will be taking this further and making a police complaint for fraud if I do not receive my refund within a reasonable timeframe.

I’ve had a request for personal information from Poinsettia - suggest that you check outstanding PayPal complaints if you need further info. It should be obvious from the information above who I am and the action expected from you: a refund of my outstanding £186.

***************

Update:

You have been contacted by Paypal and should have had no difficulty in tracing my request for a refund for your non-delivery of my order.

I have provided Trustpilot with details of my order for verification purposes.

*****

You have seven days from today's date to refund in full the items missing from my order.

I have taken screenshots of every review for your company and, if my refund it not received within seven days, I will be making a formal complaint of fraud against you to police and also raising an action against you in the small claims court.

I will post details here for anyone who needs to force you to issue a refund.

*****UPDATE*****

Refunded via Paypal.

NEVER AGAIN. !!
Ordered and paid for 3 bras £32 each plus p&p.
Royal mail parcel arrived through letterbox not signed for, opened straight away ..only contained 2 bras.immediately took photo.and emailed poinsettia. Response from Vikki was they had posted all 3 items and their records indicated parcel was correct weight. I reiterated again only 2 were in parcel. Same response. I responded again suggesting they deal with this either through their own company or with royal mail who is their chosen courier .
My contract is with Poinsettia and it is not up to me to follow this with Royal Mail. I have lost 32 pounds and this company does not appear to care. I will never use them again and looking at other reviews this is one of many complaints.
I notice on a previous complaint when you had not received a return from a customer wanting a refund you suggested the customer take it up with Royal Mail who they had used as courier !!! I reiterate the same applies....you take this up with Royal Mail your chosen courier.

Update..16.04.22
I have sent the further information you request and still no response

19.4 22

I note your reply below.
Irrespective of your dispatch proof. I have not received what I have paid for. I did not sign for the parcel and therefore it is up to you to compensate me for my loss here. As a reputable ?? Company i would expect your company reputation to be important. The list of complaints on here is proof this is not an isolated Incident. My contract is with you and not Royal Mail. Please reimburse or send out the missing item. I suggest you take this up with RM or take the loss yourselves like any other business worth it's salt would do!

I feel I have to write a review as there are so many negative ones on here. If I had read these reviews before ordering from the company I probably wouldn’t have done so. However, I have no complaints, yes the order takes a long time to despatch but it clearly states on the order confirmation the timescale for delivery, patience is needed that’s all. The order has arrived well packaged, and very quickly after despatch notification. The lingerie I ordered is cheaper on this site than others I have seen it on so all in all very happy!

I purchased 2 bras a month ago, I read dispatch could be delayed so I waited. After 2 weeks I hadn’t received a dispatch email so I emailed to chase the order. I didn’t get a reply but 1 hour later I got a dispatch email.
Another 2 weeks have passed and I haven’t received any bras. I have emailed 2 x and not had a reply, the 2nd time requesting a refund.
I’m now £££ down and with no bras to boot!
I decided to try this website as the bra I wanted was £10 cheaper than other sites but I wished now I had spent my money elsewhere the £10 obviously goes towards costumer service.

I live in the United States. I placed my order on August 25th and they were shipped on August 30th. I received them today the 7th of September. They weren’t held at customs for a long time. The shipping and delivery time was what two weeks? The items were perfectly placed in the parcel and exactly what I wanted which were the Panache sports bra which were really discounted on this website. I would definitely recommend them and love the fact that they got the order to me quickly. I will continue ordering lingerie from Poinsettia.

This rating is on the basis of how easy it was to order. However after ordering I saw that it could take almost two months to receive my items internationally. And sadly, having purchased as a guest, I would not be able to track the order. I tried to cancel but there was no visibly easy way to do so. I have sent an email requesting cancellation. Hopefully this matter can be sorted without any angst.
I will try purchasing at another time when I am not in a hurry to get the items.

Update

I canceled my order and received an email the very next day. The funds were also returned promptly. No issues with this provider. If I had more time, I would have continued with the order. And will use them again in the future.

By the way, I've tried to order on Amazon and I could not get my items promptly either. So its really a problem with global logistics at the moment

I wanted to write this to offset the negative reviews here, as my experience of Poinsettia was great. The order turned up with all the items in it. Quality was good. Took a wee while for it to arrive but that had been explained on the website when I ordered.

As if it couldn’t get any worse with this company, besides my previous complaint it’s now been well over a month and I still haven’t received my full refund on a bra I ordered. I’ve never been through so much hassle with a company. Please do not buy from here, it’s disgraceful!

Worst customer service! Ordered a bra and knicker set, took a while to come however eventually arrived but when it did only the knickers were in the package. NO BRA. The package had a small hole in it which i uploaded the photographs to them via email. Their response. '' The verified Royal Mail package weight confirms the package was shipped complete, sealed in a tamper proof mail bag. I have attached the label for your review, you will also find this on the package. If only 1 brief was included the weight would have been much smaller, there is no room for error here".
Clearly this wasnt tamper proof packaging! Next response
'' As we have proof of delivery and a verified Royal Mail package weight confirming this order was delivered to you in full I am unable to further assist''
I am now having to raise a dispute with visa about this and take this furthur along with evidence of emails and photographs. Im absolutely fuming with this complany and the way they have handled this. I certainly wont be purchasing from any company before reading the reviews in future.

Furthurmore to your reply this was not delivered in tact as you can clearly see from the photographs provided!
This package was not hand delivered to me it was posted through my door in the condition the photographs show. You state royal mail confirmed all items were inside? May i ask how royal mail would actually know what was in this package? Did they open it and have a look? Do they walk around with scales and weigh an item before it is posted through a door? I have raised a dispute as you are clearly not willing to help with this matter

In response. I am only requesting a refund for the missing item. I will keep the brief as i am not messing about paying postage to return a brief. The bra itself cost £26 and this is the amount i am requesting as a refund due to issue of it been missing. So are you going to issue my £26 refund or am i continuing with my dispute and taking this furthur?
23.07.21 update - still no refund from this company!! Taking it furthur had enough
05.08.2021 - in response to your reply. They are not conflicting revoews i simply made an typing mistake when i said brief was missing when it should have said bra. I am not asking for a refund for the brief as i recieved that! I am asking for a refund for the BRA which i DID NOT recieve! This matter has been taken furthur already

Disgusting customer service purchased 2 Fantasie bras from Poinsettia, I’ve worn this make and style of bras for years never had any issues I usually purchase from Debenhams however they were out of stock in December 20 so I ordered from here. I’ve worn them maximum half a dozen times each and the other day the wire popped out of the front of one of them.

I emailed Poinsettia advising the above and V**** replied requesting photos and saying ‘Please can you provide photographs of this gently worn bra’ I thought the ‘gently’ part a bit patronising but fair enough they need to see pictures so sent those immediately. I received a further reply saying due to the time passed 5 months they would need to inspect the bra and could I return it. Yeah no problem, I replied requesting a returns envelope/label, V**** replied no we won’t provide this you need to pay postage yourself and if we deem it a manufacturing fault we will refund 2nd class tracked.

All I could think was Wow! The shop provides goods not fit for purpose and expects me the customer to pay for it’s return.

I’m guessing this small business is supplying factory seconds as not one of the same bras I have purchased from Debenhams have popped a wire!

Save yourself some money and buy from a reputable business with good customer service. At the end of the day you pay for what you get.

*********Update********
You say I am not a client? but then advise me I need to return the goods, please make your mind up?

It shows how incompetent your business is!
PoinsettiaStyle.co.uk
ORDER #58408
I suggest you check your records as I am a customer!
I can post my order confirmation email if you are still struggling to find me!

I am not refusing to return the bra I am refusing to pay for postage and packaging to return a bra not fit for purpose.

"Under the Consumer Rights Act 2015, goods should be of a satisfactory quality, fit for purpose and as described. My rights have been breached because the item you sold me is faulty/doesn't match the description.

I would like a repair or replacement.

If you can't offer me either of these in a reasonable time, I would like a discount or refund."

I have been asked to remove the name of the person who replied to my emails, clearly not a transparent business especially when it’s a very common name.

I am not sure about anything on here. I wish there was a way to know if the bras are true to size. I have an interest in a nursing bra i found and i wear a 42F but its a bit small. I wanted to know if a 44FF would work or if bras were made small on here.

I placed my first order and after waiting 9 days, I had not had any shipping notification. I chased this up and finally my order was despatched. Nearly 2 weeks after the order was placed, it arrived. The bra didn't fit and I returned it 1st Class Signed For (thank goodness!). It took nearly a month to get my refund. Wouldn't even confirm if my item had been delivered. Even providing photographic proof of delivery, didn't help speeding up my refund. Citing consumer rights allowing 14 days after delivery before a refund has to be returned to the consumer. Stupidly I placed a second order and experienced the same awful delays in my order being despatched and even longer getting my refund (I got it on Day14 after my item was delivered back to them and I had to cite PayPal Dispute Resolution!). I actually think Poinsettia Style enjoyed antagonising customers and being as unhelpful as possible. It is quite honestly the worst customer service I have ever experienced and I do a lot of shopping online. Best avoid - I just wished I had read all the reviews before I ordered. The reviews on Poinsettia Style Website only show positive reviews (they don't "endorse" TrustPilot apparently!) Funny when TrustPilot is an independent, unbiased review website! Says it all really.

No bras delivered and no refund. What I wish I had known earlier...

I paid for 2 bras using Poinsettia's website on March 15th 2021 and by the 23rd March no parcel had been delivered. I contacted the company to query my purchase and was provided with a Royal Mail tracking number to which RM's website response is always 'An update will only be provided when we attempt to deliver your item.'

By the 26th March I emailed again, this time requesting the cancellation of my order and a refund because no parcel had arrived. Poinsettia informed me that RM only declare an item missing after 10 days has passed beyond the dispatch date. In this case I should contact them again on the 2nd April to request a refund. On that date I informed Poinsettia that still nothing had been received, and requested a refund. No response...

Despite emailing on the 2nd (which was a bank holiday) and following up again on the 8th April to allow for any delays caused by closure over the bank holidays, still no response.

Over the past 2 months I have received multiple deliveries from Royal Mail, Hermes and Yodel in super-quick time, so I don't believe for a minute that Covid restrictions are to blame for my order going missing.

I will certainly never be so naive or blasé when purchasing from an independent company again. I urge you to check reviews before wasting your money (and time) because they are genuine experiences.

I am now having to waste my time writing this review, whilst spending 40 minutes on the phone to my bank to raise a case with them to obtain a refund that way.

A truly TERRIBLE shopping experience.

Update 11th April:

Poinsettia, it is irrelevant that Royal Mail's issues are "completely out of your control."

I have asked TWICE for a refund, and your response to this review is a blatant refusal to return my money, which is ILLEGAL. Until a consumer receives the purchased product, the dispatch and delivery are entirely your responsibility. If you are unsure of how a business is supposed to operate, I suggest you search the keywords: citizensadvice consumer somethings-gone-wrong-with-a-purchase if-something-you-ordered-hasnt-been-delivered.

Extract from CAB webpage:

"If you bought something from a business to be delivered, it’s the seller’s responsibility to make sure the item is delivered to you."

Furthermore:

'If you want to cancel your order

You can cancel and ask for your money back if you don’t get the item either:

- within 30 days of buying it
- on the date you agreed with the seller - if it was essential to receive it by then (for example, for an event)
- on the date of the second chance delivery you agreed with the seller"

You ask me "Please let us know if there is anything else we can do to assist."

Yes, there is something else you can do: you can refund my money, TODAY.

2nd update: 11/4/21

Your responses have not been prompt at all, and only once this review was uploaded to Trustpilot have you been more attentive.

Your last direct email response to me personally was on the 30th March in which, the following was stated:

Hi Johanna,

We do respond to all email queries in 3 working days at this busy time as noted in our auto reply. We do appreciate your patience.

Royal Mail does not consider a package missing until 10 working days have passed. This was processed by them on the 20th, please get in touch April 2nd if the package has not yet arrived at which time we can offer a refund or replacement.

We do apologise however Royal Mail delivery delays are out of our control.

Please let us know if there is anything else we can do to assist.

Kind Regards,

As stated in my first Trustpilot review, no further correspondence was received from you once I emailed on the 2nd April.

As you claim to be so informed on the matter of delivery disputes, I expect that you'll also know that bank cases can be closed, especially if you resolve the matter directly (with me), as you should have done on the 2nd April 2021. Please make no further excuses for your poor service or claim that you have carried out actions which you clearly haven't, and action my refund, at that point the bank's involvement will no longer be needed and I shall advise them so, directly.

After reading these reviews I panicked and tried to cancel my order. Luckily I was too late, as my order arrived today, and the bra fitted perfectly. It was £10 cheaper than other sites, which is a lot when you’re spending £40 on a bra. The postage was quick and I had no problems. I’m happy!

Another fab purchase with Poinsettia!
I buy all of my Panache sports bras from Poinsettia and have done for years now. Things are challenging right now with covid and Brexit causing delays but Poinsettia has maintained the same excellent level of service I have come to know. Communication is always ace, I don't believe some of these other reviews. Probably people looking for free stuff! Highly recommend and have to my sister and friends as well. Best prices online and easy from start to finish

Firstly, I should have read the reviews on here before placing my order with this company, considering 60% of them are 1* and similar experiences to mine.

Placed an order on 05 Jan for 2 bras, received an email 2 days later saying one wouldn’t be available until April, so would I like to replace it or be refunded. I said best to be refunded - this was done immediately and I thought it was great service being told ahead of time (despite one not being available, but pick your battles, eh). I naively assumed that as they were checking the order it would be dispatched shortly after this, but it wasn’t and I realised 2 weeks later I hadn’t received so much as a dispatch email regarding the remaining bra.
I emailed last Sunday (24th), had no reply by Wednesday (the 3 business days they ask you to wait before emailing again) - still no reply at all by the Friday, Saturday, or today in any capacity. I emailed again this morning in the hope it might trigger something on their system, and I’ve received an email just now (5pm) saying I’ve been refunded for the remaining bra.
No response to prev emails, no email to advise why I’m being refunded - nothing.
Don’t get me wrong, I’m glad I’m at least getting my money back, but this is absolutely appalling service and I’m shocked this company are still trading with such poor business ethics and clear disregard for any customer service whatsoever.

A really frustrating 4 weeks, with nothing to show for it. I look forward to Poinsettia replying to this to say how I’m in the wrong, like they have the other disgruntled customers on here, which adds to the frustration if I’m honest. 60% of the total reviews can’t be wrong!

I won’t ever be using this company again and will do my best to make sure my friends avoid it also.
Do better, Poinsettia Style!

*updated at 5:40pm, as they have just replied saying it’s me not receiving their responses as they’ve sent 2 now - even though I received their initial emails and their auto-replies find me quite well.
Not changing my review, still a terrible experience.

Further update on 13/02 - poinsettia actually flagged my review as not being genuine and had it temporarily removed.
Trust Pilot gave me the opportunity to prove it was and have now verified my review.
Nice try, Poinsettia. Avoid like the plague

Honestly I never write reviews but hopefully this will help put someone’s mind at rest.

I ordered a bra direct through Freya and they then told me it was out of stock after purchasing. I started looking for it elsewhere and stumbled across Poinsettia who had the bra for cheaper so I ordered it. Haven’t heard of the company before so after purchasing decided to look up reviews and was disheartened to see lots of reviews about people never receiving their orders and having problems with customer service.

After 6 working days of not hearing anything about my order being dispatched I was starting to worry but then got the dispatch email within the 7 working days as stated in the confirmation email. The order arrived fairly quickly and the items were well packaged and fit me perfectly. I know lots of people have said they’ve had issues but I personally haven’t had any. You have to bare in mind that things will take longer because of covid and overall I am very happy with my purchase.