Poinsettia Anmeldelser 

I placed an order two weeks ago and still have not received my item customer service are not replying to my email absolute joke im without my order and out of pocket had to raise a case with PayPal to be refunded in full advise u avoid at all costs an email was sent advising what I wanted and was ignored by you and hence the reason for me raising a claim with paypal - very bad CS and a complete rip of company

I’m shocked to read all the bad reviews. I’ve been using this website for underwear and swimwear for a few years now. Never had a problem. I think they are maybe causing themselves bad reviews in some cases because they don’t send out despatch notifications. You receive an email confirming your order but the next thing you hear is when the item arrives at your door. If you (Poinsetta) could just send an email update, I think it would improve your reviews. I’m used to it so don’t worry when I don’t hear anything for 4 or 5 days but I remember worrying the first time. The prices are always competitive with free delivery and I’ve always received my goods within a respectable time so all good from my point of view.

My wife ordered a swimsuit at £53.10 for the daughter for a Christmas present. It was a Freestyle one piece Athletic Swimsuit Freya.
The daughter only wore it three times when the wire came out underneath the bust area. It hadn't been washed only hand rinsed.
On 21 January 2023, the wife e-mailed (couldn't get through on the phone) which wasn't answered. On 25th, after another e-mail, the wife received a response asking how the item was washed. Further e-mails from Customer services (name removed) stating it does take a great amount of force to push an underwire through the fabric as they are coated to prevent piercing. To me this is accusation the fault was deliberately caused.
We were told to return the swimsuit at our expense using Royal Mail tracked only where the item would be returned to the manufacturer for assessment and if a manufacturing fault a new swimsuit would be sent out or the faulty one returned!
In e-mails (name removed) kept quoting UK consumer contracts and just generally unhelpful.
My wife will definitely NOT use this company again as the customer service response has been extremly poor.

She only wishes she'd read reviews of this company first as she wouldn't have ordered in the first place. Now regretting buying the item and the problems its caused as it was a present.

I ordered 100€ worth of items on November 25 and to this day, nothing was delivered. I sent an email and they said that my package was posted on December 8 but in the Royal Mail tracking page only says “Sender preparing item” since December 5. I sent a few emails asking for updates and the response was always “there is a strike, you have to wait”. And they stopped answering my emails since January 3. I left a comment on their Facebook page and it was deleted. I demand to know when my package is going to be delivered or my next step is gonna be to pursue legal action.

I placed an order on the 10th December 2022, I was aware of the time for dispatch as shown on their website. I still hadn’t received an email with regard to dispatch by the 22nd December so emailed to confirm. Then had a dispatch email on the 23rd, only 13 days after I placed the order! Still nothing on the 4th January 2023 so, emailed again to be told about all the postal strikes & bank holidays! Finally arrived today on the 7th January 2023. Marvellous how other retail orders I’ve placed online have arrived with very little or no delay whatsoever. Wish I’d have seen previous reviews.

Avoid at all costs! I wish I had read the reviews prior to placing an order. However never received the items and requested a refund which was given. Also another item I ordered apparently was not in stock originally and was refunded. Extremely poor level of customer service. Very poorly managed retail service.

Ordered on 14 Nov. No dispatch e-mail after 7 days so I e-mailed them on 23 Nov. No reply. Dispatch e-mail received on 25 Nov. It's now 30 Nov and nothing received. There have been a couple of Royal Mail strikes, so fair enough. But. I ordered from another company a day later, and the order was later than it should've been and it was sent by Royal Mail, and I received that two days ago!!!! Wish I'd read the reviews on here before I ordered. It's not looking likely that I'll order again.

Reading the reviews on here I was worried but my bras came in under two weeks and were perfect. Will use again - thank you.

I placed an order for 3 items of Freya lingerie with this company at a great price. Then I read the reviews on here and panicked.
So it took 12 days from order to delivery inc weekends. But there has been a couple of postal strikes. And the underwear is fantastic, so happy with it. Also loved the fact that they didn't do that stupid huge cardboard box with tissue paper.

Wish I’d read these reviews before placing my order with this company.
I ordered two items on 9/8/22 and received a refund immediately for one of them. No info given as to which item it was so emailed 3 times before being given the info I’d requested.
Waited patiently the 7 working days quoted for a despatch email for the other item. Emailed for update. No reply.
Seems this is par for the course.
Going to have to claim the money back through my credit card. Really disappointed with the ‘none’ service provided.

Bought an item a couple of weeks ago heard nothing since. I have since requested a refund but again just received automated responses I will hive it another day then dispute this with my bank or PayPal. I can see others are having similar problems. Do not shop with them No the emails are not in my junk emails.
Update 19th August.
Days later I revieve sn emsil via trust pilot asking for further details. Rather late as you refunded me as soon as you saw the review. No note No apology, no explanation of the huge delay since buying. Not good. Very poor communication. You seem to think refunding me is enough. But the whole inconvenience of buying and waiting for a non existent bra is pointless.

Update recieved refund no explanation no apology

As I already said I checked my junk box I recieved no emaiis

They sent me a faulty swimsuit, the underwire cut me on the first wearing. On returning it, they refused to exchange or refund as I had removed the underwire (to stop further injury!). Their emails have been unhelpful and I think they were just hoping I would stop asking. Avoid at all costs.

Updated in response to their reply:
I did send the swimsuit back. I couldn’t afford to send it tracked and was surprised that I had to pay for postage when the product was faulty. I am a working mum to 3 young children and I have not had time to find the postage receipt yet. When I do, I will claim the £20 compensation from Royal Mail. I don’t mean to be unfair, the company has replied to my emails but consistently suggested that they would not actually refund me and that I was somehow responsible. I therefore decided it would be pointless to carry on trying to get a refund or exchange. I think to sell faulty products and then imply I’m dishonest says a lot about this company.

UPDATE: see below reply from this scam company claiming I didn't give them the correct delivery info, my email invoice has the correct address so if royal mail didn't get the correct info it was the fault of Poinsettia. Trust Pilot have a screenshot of this hence the verified review!!!

I wish I had trusted the reviews, same as others are saying. They've taken my money and I haven't received my order 80255 2 weeks later. I emailed to ask if I could collect the order from their store since I'm in the area and they immediately sent a "dispatched" email. Needless to say it hasn't arrived. Will be contacting my bank for a refund. Avoid like the plague.

I ordered two bras which I have not received. After one week I wrote too customer service who claimed they had sent me an email, but I have not received any mail - the mail should have informed me about the bras first being back in stock late August so I asked for a full refund of 80GBP and I have still not received the bras or my refund!!!
Completely UNACCEPTABLE!! I will advice you to never give this company your money! It’s one big SCAM!
Order nr. 79974

Great product, fast delivery but really poor communication.
I was fortunate that I had no big problems with my order.
I wanted to return my two separate orders in one parcel to save postage, so emailed to confirm this would be ok but no response whatsoever. After reading the reviews I decided to return separately to be on the safe side- cost me £8.70 ☹ but at least I got my refund.
Customer service is so so important!

Just awful. I ordered some pants on 18 June. I accepted their online advice which said allow 7 working days for dispatch. When no indication of dispatch came I tried to call, the phone just rings and rings, no-one answers. I've emailed their customer service and no response. They were quick enough to take my money on 18 June. Please do not use this company, they are dreadful. If I could give zero stars I would!

UPDATE

Within minutes of this review being published an email arrives saying a full refund has been made. I'd rather have had the pants, but at least I'm not going to be out of pocket. What a dreadful way to go about business.

Have to say after reading all the reviews I was a bit scared to order from Poinsettia style.
They had the summer dress I was after at a very good price which made my outfit complete for this summer.
I took the plunge and ordered it.
Arrived within a week, everything was well packed and I’m glad I did!
I often think people who’s leaving reviews are most likely to have bad experience but I think it’s also important to show when you have a good one ☺️

Oh dear, add me to the list of disgruntled customers. I ordered a bra 22/06/2022. 29/06/2022 I emailed to ask for some information on when I could expect dispatch. 01/07/2022 no response to my email so I tried calling the store directly only to have the phone ring until such time as they terminated my call. Looks like I shall have to contact my credit card to get a refund and they can chase this company. Such a shame as a little common courtesy would make things so much easier. I understand things go wrong, things get busy, items go out of stock and take longer than expected to be replenished. All this happens and any customer would understand if they just bothered to COMMUNICATE. It's all very avoidable and I feel the wealth of negative comments would be reduced and people would instead be more complimentary. All I can suggest is to shop elsewhere and maybe Poinsettia itself puts some training into keeping people informed.

Order #77515.. I have been frauded out of $70 and never received my package. The company has now stopped responding to my emails. I ordered originally on 5/8/22 and it is now 6/20/22 and still no refund or package. This place is a scam and I will be following up to submit complaints with everyone I can and make sure this is noted everywhere not to purchase from this company. I have asked several times for a tracking number (which they have not responded to) I have asked multiple times to be forwarded to a manager or supervisor instead of the idiot who reply’s to the emails and they straight up refuse and ignore my requests. I asked to have my order cancelled, they wouldn’t. I asked for a refund since I have not received the items and most likely will not as she also messed up the address that I provided MULTIPLE times to correct for my shipping address. Because she is incompetent and could not copy and paste back the updated address I am now going on 2 months with no items and no refund. DO NOT BUY FROM THIS PLACE!

I ordered a bra on the 4th of May. It is now the 16th of May and I am still waiting for it to be delivered. I have e-mailed Poinsettia sales but have not had any reply from them. I have purchased from Bravissimo and Belle Lingerie in the past who offer a great delivery service (which you do have to pay for) and am kicking myself for not buying this bra from them. If the bra ever turns up I will be amazed. I'll not order from Poinsettia again!!