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Plum Play Australia Anmeldelser 

482
•
TrustScore 4 av 5

3,9

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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

Joan at Plumplay went above and beyond to help me fix a delivery mistake I had made with my trampoline order. She stayed calm, was incredibly kind and professional, and managed to locate the package j... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

Our kids LOVE the Phobos metal dome. We bought it for our youngest son's 2nd birthday, knowing it would be big enough for his older brothers to use and something he could grow into. All three boys, a... Vis mer

Selskapet har svart

Vurdert til 4 av 5 stjerner

Like outdoor Ikea furniture, the Climbing Cube was fairly straight forward to construct. We (me (Mum) and 2 work friends) constructed it together and made a fun day of it. My advice would be to unpack... Vis mer

Vurdert til 5 av 5 stjerner

Very happy with my purchase my 3 and a half year old Grandson is enjoying his Christmas present. I would recommend this trampoline to anyone with a child under five. Completely safe due to the desig... Vis mer

Informasjon om virksomheten

  1. Leketøysbutikk
  2. Barnebutikk

Skrevet av virksomheten

Plum Play Australia is a trusted brand with over 35 years of experience as the active play specialists. They are dedicated to creating play experiences that not only bring joy but also stimulate thinking, creativity, imagination, and, most importantly, fun. Their mission is to inspire children to appreciate the wonders of nature and establish a strong bond with the outdoors. Plum Play Australia aims to provide the fuel for active imaginations to flourish and grow through healthy active play. With a wide range of products, including trampolines, swing sets, cubby houses, and sandpits, Plum Play Australia caters to children of all ages and abilities. Engaging in healthy active play has profound benefits for children as they develop physically, gain self-confidence, and comprehend the world around them. Plum Play Australia activity toys provide a safe and enjoyable environment that encourages curiosity and nurtures creativity, granting children the freedom to play while giving parents peace of mind.

Kontaktopplysninger

3,9

Bra

TrustScore 4 av 5

482 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

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Har svart på 100 % av de negative anmeldelsene sine

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3,9

Alle anmeldelser

(482)

7 anmeldelser i de siste 12 månedene

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Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon
Vurdert til 5 av 5 stjerner

Great product

Great product, easy to follow instructions, takes many more hours to put together than approximated and really needs 2 people.

12. august 2019
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

I bought the climbing cube..

I bought the climbing cube... had to get replacement parts before I even put it together. Then the slide cracked before the1 yr warranty ran out so I got a replacement. Exactlay the same thing happened to the new one, just outside of warranty, I am just thankful my son wasn't on it when it failed. Alot of the wood has warped and is just cheap and nasty, however the price was not cheap and I would expect something with this price tag to last a bit longer than 12 months, don't waste your money, the wood used on this equipment is so cheap and flimsy, and everytime my little one goes on it he gets splinters

5. august 2019
Anmeldelse skrevet uten oppfordring
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Svar fra Plum Play Australia

Hi Juddy N Justine Garrett-Young,

Thanks for your feedback and we are sorry to hear of your experience with the item.

Remember to follow the maintenance guidelines included in the instructions for your Plum Climbing Cube and from time to time carefully sand smooth any splinters or surface scaling.

As discussed in our communication via email, the warranty for your item was only valid up until 24.10.2018. Unfortunately, your warranty period had expired just over 7 months ago when you contacted Plum recently.
If you contact our customer service team at aushelpdesk@plumproducts.com, we would be willing to provide a discounted replacement slide out of good will so your little one can be sliding and having fun once again.

Kind regards,
Plum

Vurdert til 5 av 5 stjerner

Would highly recommended Plum Play

I would highly recommended Plum Play. I had an issue with the courier company (they lost my product), however it was swiftly and thoughtfully rectified by Tara. Thanks Tara. You are an asset to the company.

19. juli 2019
Anmeldelse skrevet uten oppfordring
Vurdert til 4 av 5 stjerner

Great customer service and brilliant product!!!

After having an issue with one piece of this product not being delivered with the rest, Plum were very good with their customer service to resolve the issue. The issue stemmed from their courier company, not Plum themselves and they made sure to keep me updated as to when the missing part should arrive. They could probably do with finding a new courier company though as it meant that my daughter missed out on her swing set for her first birthday.

1. juli 2019
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Wood was split in half but not…

Wood was split in half but not polished- there is a high chance of my child getting wood splinters when he holds on to the wood for support. I had to use heavy duty tape to cover the flat surface of the wood to prevent this from happening. I could have done a much better job myself!

24. juni 2019
Anmeldelse skrevet uten oppfordring
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Svar fra Plum Play Australia

Hi TN,

Thank you for your purchase and feedback.

Plum swing sets and climbing frames are made from round or dimensional timber manufactured using whole tree trunks trimmed to size.
Often, naturally occurring splits will appear in the timber. In warm sunny weather the wood shrinks, in wet weather it expands. These physical changes cause the cracks. We design our round and dimensional poles to be really thick so that even large wood splits wont compromise the integrity or safety of the item.

Safety is as important to Plum as having fun and we’d like to reassure our customers that the majority of wood splits will never become deep or wide enough to affect the reliability and strength of our swing sets.

Remember to follow the maintenance guidelines included in the instructions for your Plum swing set and from time to time carefully sand smooth any splinters or surface scaling.

If you have any concerns or you would like to send through some images of your item for the Plum team to review, you are welcome to contact our customer service team at aushelpdesk@plumproducts.com

Kind regards,
Plum Play

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