Joan at Plumplay went above and beyond to help me fix a delivery mistake I had made with my trampoline order. She stayed calm, was incredibly kind and professional, and managed to locate the package j... Vis mer
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Our kids LOVE the Phobos metal dome. We bought it for our youngest son's 2nd birthday, knowing it would be big enough for his older brothers to use and something he could grow into. All three boys, a... Vis mer
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Like outdoor Ikea furniture, the Climbing Cube was fairly straight forward to construct. We (me (Mum) and 2 work friends) constructed it together and made a fun day of it. My advice would be to unpack... Vis mer
Very happy with my purchase my 3 and a half year old Grandson is enjoying his Christmas present. I would recommend this trampoline to anyone with a child under five. Completely safe due to the desig... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Plum Play Australia is a trusted brand with over 35 years of experience as the active play specialists. They are dedicated to creating play experiences that not only bring joy but also stimulate thinking, creativity, imagination, and, most importantly, fun. Their mission is to inspire children to appreciate the wonders of nature and establish a strong bond with the outdoors. Plum Play Australia aims to provide the fuel for active imaginations to flourish and grow through healthy active play. With a wide range of products, including trampolines, swing sets, cubby houses, and sandpits, Plum Play Australia caters to children of all ages and abilities. Engaging in healthy active play has profound benefits for children as they develop physically, gain self-confidence, and comprehend the world around them. Plum Play Australia activity toys provide a safe and enjoyable environment that encourages curiosity and nurtures creativity, granting children the freedom to play while giving parents peace of mind.
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item arrived as described maybe…
item arrived as described maybe delivery was a bit slow
7. juni 2019
Anmeldelse skrevet uten oppfordring
Called to get help with ordering…
Called to get help with ordering online, didn’t get much assistance
Was also not sent anything to advise product had been sent
Product itself good
31. mai 2019
Anmeldelse skrevet uten oppfordring
Svar fra Plum Play Australia
Hi KW,
Thanks for your recent order and review!
We are sorry to hear you had issues with our assistance.
Can you please elaborate as to what you mean?
You should have received an order confirmation email plus your tracking number once this was dispatched.
Sometimes, these emails can be filed to junk/spam folders. Did you receive these emails?
We are always looking for ways to improve and appreciate your feedback.
All the Best,
Plum Play
THe product arrived in pieces in…
THe product arrived in pieces in different shipments. There is still apiece missing and it has now been a month since i ordered it. No coomunication in trying to resolve the issue, just a person saying that it was delivered to a different address by accident. We only found thi sout because my wife chased them up over the phone. That was a week and 2 days ago. Still no pole, my yard is a disgrace with a swing set in pieces and still ZERO communication on the progress. NO offer of a discount; TERRIBLE SERVICE. DO NOT BUY FROM THIS COMPANY
30. mai 2019
Anmeldelse skrevet uten oppfordring
Svar fra Plum Play Australia
Hi Ashley,
Thank you for your review and feedback.
We are sorry to hear of your experience with an item being misdirected. Since being first notified of this issue, our customer services team have been determined to re-direct this item to you as soon as possible whilst providing status updates throughout this process.
Due to the size and weight of our items, we offer partial delivery. Each individual item is scanned through depots manually and therefore certain items can arrive quicker than others. Delivering items this way also provides our customers with more affordable shipping rates.
In this rare and unfortunate instance, due to the item needing to be relocated from far south on the eastern seaboard to far north, our courier advised that this would take up to 10 business days to complete. We were advised that the shipment would initially arrive at the end of this week but unfortunately that has since changed and we have been advised that the item will arrive in approximately 2 business days. We hope that our email alerts including this information were received in both instances.
We sincerely apologise for the inconvenience caused. As an act of good will and a form of compensation, we have previously offered you a discount within our email correspondence. We hope that you consider the discount offer so your family may enjoy some more of Plum’s active play products.
We will be in contact with you again shortly regarding your item that is currently in transit. We hope that the Plum Create Your Own Swing Set brings your family lots of joy when received. As per our returns policy, you are also welcome to receive a full refund if you wish to request this.
Kind regards,
Plum
Ordered a swing set for my daughter 3…
Ordered a swing set for my daughter 3 weeks before her birthday. Swing set was dispatched the next business day with an estimated delivery of 1-2 days (we live 2 hours from the warehouse). 1.5 weeks later, i still didn't have a swing. Contacted plum. Was told they would follow-up with the delivery company. Heard nothing. A few days later, I contacted Plum again. They said they would investigate and get back to me. Again, i heard nothing back. I ended up having to contact the delivery company myself, only to be told that half of the swing set had been misplaced. They suggested that Plum resend a new one. Contacted Plum AGAIN and told them this, and they agreed to send a new one, but wouldn't express ship. So 1 day before my daughter's birthday, my husband had to take a day off work to travel and pick up the swing set himself.
Appalling service from plum. The contact person there couldn't have cared less that it hadn't been delivered and i was forced to investigate and solve the problem myself. Didn't even get an apology. Will never buy from them again.
27. mai 2019
Anmeldelse skrevet uten oppfordring
Svar fra Plum Play Australia
Hi Jamie,
Thank you for your review and feedback.
We are sorry to hear of your experience and hope our correspondence with you over email has been helpful.
It is unfortunate that this case occurred due to the initial item being lost in transit. As stated on our website, depending on individual post codes throughout Australia, products can take up to 10 business days to arrive and our team were following up with our courier company to ensure that there was progress occurring with your order but unfortunately the courier deemed the item lost. Due to the weight and size of our items being so large. we don't have access to an express delivery service.
As a business, Plum strive to partner with only the best delivery companies to ensure a positive experience and affordable rates for our customers. To deliver optimal service, we carefully select, monitor and report on the performance of our delivery companies. As a 3rd party service, Plum have a dedicated customer service team whom prioritise resolving cases such as these which should be a rare occurrence. As an act of good will, Plum would like to offer you a generous discount on any future 2019 purchase excluding products already on sale, shipping and spare parts. This can be requested at any time throughout 2019 and the discount level will depend on the product/s of choice.
We hope that the Plum Double Swing Set brings your family lots of joy for years to come.
Kind regards,
Plum Play
Always willing to help
Always willing to help. Would recommend again to anyone.
24. mai 2019
Anmeldelse skrevet uten oppfordring
very happy with our trampoline
Our trampoline we bought from Plum Play Australia is very good quality and we are totally happy with it.
We had fun building it together as a family, too.
24. mai 2019
Anmeldelse skrevet uten oppfordring
Fantastic toy
Fantastic toy. I love that it is a doll house and kitchen in 1. Twice the toy half the space needed
24. mai 2019
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This playset is a big hit with our…
This playset is a big hit with our grandkids, ages 2-8. The delivery was quick. The assembly time was as stated and the quality of the product is excellent.
20. mai 2019
Anmeldelse skrevet uten oppfordring
Great Quality and Met Expectation on Service and Delivery.
The online ordering and payment process was straight forward and clear.
Delivery expected times were clearly shown.
The actual delivery was prompt and the product well packaged.
The product was as per website and is of high manufactured quality and good fit.
Overall a great shopping experience and quality from Plum Play.
13. mai 2019
Anmeldelse skrevet uten oppfordring
Bought spare parts
Excellent service and delivery and trampline looks like new with the new pads
12. mai 2019
Anmeldelse skrevet uten oppfordring
purchased 1 month ago, still waiting for it’s delivery
Bought this play kitchen 1 month ago for a birthday present in April. Still waiting on its delivery! Very disappointed
8. mai 2019
Anmeldelse skrevet uten oppfordring
Svar fra Plum Play Australia
Hi Caitlin,
Thank you for your review and feedback.
We are sorry to hear of your experience and hope our correspondence with you over email has been helpful.
It is unfortunate that this case occurred due to the initial item being lost in transit. We have since sent out a replacement item to you on the 01.05.19. As stated on our website, depending on individual post codes throughout Australia, products can take up to 10 business days to arrive and our team have been tracking your item very closely to make sure it does arrive as quickly as possible.
As a business, Plum strive to partner with only the best delivery companies to ensure a positive experience and affordable rates for our customers. To deliver optimal service, we carefully select, monitor and report on the performance of our delivery companies. As a 3rd party service, Plum have a dedicated customer service team whom prioritise resolving cases such as these which should be a rare occurrence. As an act of good will, Plum would like to offer you a generous discount on any future 2019 purchase excluding products already on sale, shipping and spare parts. This can be requested at any time throughout 2019 and the discount level will depend on the product/s of choice.
We will be in contact with you again shortly over email regarding your replacement item that is currently in transit. We hope that the Plum Peppermint Townhouse brings your family lots of joy when received.
Kind regards,
Plum Play
Easy to install.
6. mai 2019
Anmeldelse skrevet uten oppfordring
quick delivery
quick delivery, great product, excellent value for money
6. mars 2019
Anmeldelse skrevet uten oppfordring
Super quick delivery and great…
Super quick delivery and great trampoline!
1. mars 2019
Anmeldelse skrevet uten oppfordring
prompt email replies and prompt shipping.
service was good. prompt replies to emails. prompt shipping, although shipping was quite a bit more than quoted which was disappointing. i have concerns about the product (pictures on box and inside instructions being different) and i cant separate the product from the service...
30. januar 2019
Anmeldelse skrevet uten oppfordring
Svar fra Plum Play Australia
Hi Emma,
Thank you for your review and are sorry to hear of your initial experience.
Our customer service team have sent you an email in regards to the the product image on the box being different to the instruction manual on the inside. We would like to remedy this for you immediately and also let our product development team know about this unusual occurrence. We take our customers feedback very seriously.
We look forward to hearing back from you via email.
Kind regards,
Plum Play
Hours of splash fun.
My 14 month old loves this splash table, its a great height for her now and to grow with. Hours of water fun! Good quality, solid, easy to put together and comes with cover to keep the water clean in-between uses. The plastic liner could be a little better fitted just gapes a bit at the edges. Otherwise its great, very happy.
29. januar 2019
Anmeldelse skrevet uten oppfordring
Never purchase a Plum item!
Purchased the Plum toddler tower for $550 and just over a year later 2 pieces of wood have snapped! Contacted customer service as I wasn't happy to see what they could do and was told that I am just out of warranty and there is nothing they can do. Very disappointed considering the money spent. I thought it would last me for all my kids. I would NEVER buy any other items from plum based on the quality and customer service I have received.
11. januar 2019
Anmeldelse skrevet uten oppfordring
Svar fra Plum Play Australia
Hi Lousia, we thank you for your review and are sorry to hear of your initial experience during our post Christmas period. Our customer services team have been in contact with you over the past few weeks to resolve this for you. At this stage we are still waiting for you to please confirm the part numbers you wish to have replaced. Plum do on occasion replace parts out of warranty if deemed to be a manufacturing fault. Kind regards, Plum Play
We ordered the incorrect replacement part where’s the customer service??
We ordered the incorrect replacement size for our current trampoline. We contacted the Plum customer service team to have the two parts switched over via their website. In turn we received a blunt message stating if the packaging is damaged in any way then basically tough no returns or exchanges. Since then we have sent two emails showing the items in perfect order, yet no response after four days.. hoping to have this resolved as my kids are gagging to get back on their beloved trampoline.
Products are great, but poor customer service.
10. januar 2019
Anmeldelse skrevet uten oppfordring
Svar fra Plum Play Australia
Hi Hayden,
We thank you for your feedback and are sorry to hear you are displeased with our customer service on this occasion.
During the festive season we receive a record amount of contact and online orders that our Plum Care team and Warehouse Elves work to get through as quickly as possible and we appreciate your patience. We have been notified that your request has since been actioned and hope your family will be back to bouncing soon.
Kind regards,
Plum Play
Incorrect parts sent
Very poor service. Was gifted the water and sand tables for Christmas but have been unable to assemble them as 2 parts are incorrect. Have tried to contact plum numerous times through their contact page and phone line with no resolution in sight. Very disappointing.
10. januar 2019
Anmeldelse skrevet uten oppfordring
Svar fra Plum Play Australia
Hi Emma, thank you for your review. During the festive season we receive a record amount of contact and online orders that our Plum Care team and Warehouse Elves work to get through as quickly as possible and we appreciate your patience. We have been notified that your request has since been actioned and hope your family enjoy the product for years to come! Kind regards, Plum Play
Will not assist when wrong parts sent - they do not care
Purchased a 10ft trampoline before Christmas. Box contained 5 uprights for legs correct size and 6th one was way longer, so trampoline unable to be assembled and used.
Called service line and received recorded message to say they are on holidays. Sent email on 27th December requesting correct part be sent to Perth or asking if we could pick up in Perth. No reply.
Phoned 2nd Jan and was told they had a backlog of unhappy customers and were working through it. They found my email and said they would reply to that email. No reply received.
I phoned on 3rd January and was told that this happens every Christmas (while whole business is shut down???), it might take 3-5 days to pick the part from their warehouse as parts are hand picked. I asked if they could let me know when I might expect to receive the part. No reply received.
Sent another email on 4th January just asking for them to offer a resolution by Monday 7th January. No reply received.
The staff I dealt with were so complacent I was stunned.
9th January today and still no email or phone call from them.
Don't be misled by positive reviews, because if you have a problem with your product, they will take great pains to make it a bigger problem.
9. januar 2019
Anmeldelse skrevet uten oppfordring
Svar fra Plum Play Australia
Hi Lisa,
We would like to express our sincere apologies for the miscommunications regarding your spare parts request. Your order is due to arrive today according to tracking. We actioned this order for you almost a week ago and you should have received an update on this. This is a rare occurrence and we take customer feedback very seriously.
As an act of good will, we would like to gift you a free Accessory Kit for your Plum Premium Magnitude: https://www.plumplay.com.au/trampoline-accessory-kit-1062.html The accessory pack includes a Trampoline Ladder, Shoe Bag and a Trampoline Anchor Kit. We appreciate the feedback you have given us and hope you no longer feel this way. Once again we do apologise and hope that your review does not stay as a permanent reflection of your experience with us.
Kind Regards,
Plum Play
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