Plum Play Australia Anmeldelser 

Ordered the Meerkat swingset in Nov last year. While incredibly disappointing that it did not arrive for Xmas as per the stated delivery window, the set has now arrived in full. It was certainly annoying to not get responses to my queries in Dec when I reached out, but in Jan they did call me and resolve the situation. The customer service at this point was excellent. The set is now up and the kids love it and the quality is very good. Just disappointing to have the challenges to get it. They have informed me these logistics issues have now been addressed.

Avoid at all costs. Ordered monkey bars for my two girls as their present from Santa on 14/11/22 and told 7 days delivery, then got another email saying extra 3-4 days for Geelong area. I was ok with this thinking there was still plenty of time. How wrong I was. It’s now 5/1/23!!!!! And I still have NO MONKEY BARS WHATSOEVER!!! Plum Play don’t help and t’s been 7 weeks. Please don’t order, go elsewhere it’s not worth the stress. I had another friend who got her shipment but it wasn’t even what she ordered and now she can’t get in contact with them to sort that out. Total disgrace!

DO NOT BUY
Your products won’t show up and they won’t reply to any enquires or answer phones.
Ordered a swing set for my children for Christmas 24/11/22.
As of 5/1/23 I still only have 3 out of 4 packages.
I have been trying to contact them repeatedly and have STILL not had any response.
Shocking customer service. Actually- non existent.
So I had nothing for my children yet they have taken my money.
Do not recommend.

Ordered a swing set for my grandkids on the 27/11/2022part of it was delivered on the 23/12/2022. Unable to get in contact with Plum Play or the courier service they used “HUNTER EXPRESS”
To all potential customers- please read the reviews- stay away from this company and courier service.

Items ordered on the 9th of November for Christmas, to date nothing Is received nor any updates provided on when they will commence delivery! Absolute disgrace and embarrassment of a company.

This company should not be in the business of selling children's items. They falsely claimed that goods ordered by 12th December would arrive in Sydney in time for Christmas. I ordered a climbing frame on the 5th December to make sure we received it with plenty of time and the goods arrived at the courier on the 15th December. I was supplied an incorrect tracking number and then only 3 out of 4 packages arrived on the 22nd of December. Called the courier company multiple times and told the remaining package would arrive on the 24th. Nothing came. There was one incredibly disappointed child on Christmas, and there is still no update on when the final package will arrive.
Will NEVER be ordering anything from this company again.

Ordered a climbing cube on the 20/11/2022, it was shipped on the 28/11/2022. 2 pieces arrived on the 19/12/2022, 5 pieces arrived on the 20/12/2022. Still missing 1 piece and my twins won't have their present for Christmas. Unacceptable!!! Customer service is a joke, they don't answer calls and in emails fob you off and ask for you to be patient. Please don't purchase from this company!!!

Placed an online order with plum play on the 3/12/2022 well within the xmas cut off date which was the 14/12/2022. Received a confirmation that the order was received and the dispatch email would follow once it’s on the way. 14/12/2022 I received an email confirming my order has been dispatched and is on the way and it contained 2 tracking numbers. Now I have worked as a truck delivery driver so I know a fair bit about how it works. To waited 48 hours before I even tried to track my order, thinking it would well and truly be on its way. Boy was I wrong. No such consignment, no such delivery. Went on to the plum play website to query them and I couldn’t send an email as my address and postcode were invalid. Reading further on they had updated their website saying that they won’t be taking phone calls they are too busy! If there is an issue with tracking I need to contact the delivery company as it’s a fault on there end. Rang Hunter express and they informed me that there isn’t any freight received from plum play matching my details. By this time I have had several attempts at trying to contact “customer service” only to be ignored and fobbed off. Phone won’t ring and emails unanswered. This was absolutely appalling from plum play trying to blame the delivery company for their mistakes! All I wanted was to be able to track my order so I had time to arrange some other gift for my kids. Heard nothing from them until the 21/12/2022 which is too little too late to arrange another item. The lack of communication and the ignorance of this company is disgusting. It has been the worst online shopping experience I have ever had and I have had a few doozy’s. Wont be purchasing from them again and won’t be recommending them either. 100% AVOID PLUM PLAY CUSTOMER SERVICE IS NIL.

Absolute joke of a business.

Showing items in stock online that are not actually avalible. Took my money then two weeks later tell me they don't have stock.

Would not recommend anyone to count on this business to deliver for Xmas 2022.

Go elsewhere!

I ordered play equipment for my daughter for Christmas. The item was ordered 2 weeks ago and paid for. Just last week I received an email stating the order's may take a few days with freight. Then last night I receive an email cancelling the order due to "out of stock" ummm... you've had my money for two weeks and now you realise you have run out of stock... tried to call the company... nobody answers the phone... avoid like the plague... these people are useless and will take your money without any regard for what they have available.

Terrible customer service.
I contacted plum to cancel my order, as I had ordered the wrong size sand pit. I was told that it had already been dispatched but could return their product. I was happy to return it and replied stating this, however Plum will not reply. It has been over 3 weeks since I first contacted them and they continue to ignore the multiple emails and phone call attempts. Clearly not allowing me to return their product. I would not recommend ordering from their site if they won’t allow returns of their unopened products.

THIS COMPANY IS PATHETIC. We received a faulty product that was so dangerous to use it’s been sitting there untouched for 2 YEARS!!! We have been messed around by Plumplay the entire time. We were told by multiple staff we should expect a replacement and the items that were sent were incorrect TWICE. When I complained they apologized again and promised to resolve issue however am yet to receive anything AND HAVE ANYTHING RESOLVED. They are IMPOSSIBLE to contact and never get back to any email or phone call even though 3 staff have confirmed the product was faulty they are a disgusting and disgraceful company to deal with if there is an issue with the product. They think apologizing is enough but do your job and fix your dangerous product and fault issues. I could not be less impressed. Absolute waste of our hard earned 1k!

Dealt with plum for years, excellent quality resources, great company

Brought through big w
Easy to put together did it by myself downsides tho
Pole missing from kids climbing frame had to make a substitute, spare parts bag not spare at all had to use them to complete the frame, one plastic piece ment for tent peg but 5 tent pegs so had to improvise again

Beautiful table.
Easy to assemble.
Can use as a drawing/art/eating table with the lid on or sand and water play table.
Love it.

Love the product. However this was extremely difficult to put together!

It took 3 ppl more than a week over many hours as we just could not get the screws in on the big multiples.

I ended up calling in someone extremely good at this stuff for the last part connecting the top and he spent 3 hours as he thought we had used incorrect bolts only to find we had not after pulling some of it apart.

I would not have purchased this in hindsight. The effort far exceeded the return!

worst customer service i have ever experienced. Will never come back to them again. For years yes years i have said i have problems with my swingset playhouse and it has never been solved, either laughed at over the phone or told to send pictures which i continually do for them to say i am out of warranty. I am not looking a refund just can you solve an obvious faulty product that is falling apart and is unsafe for my young children to use. If you want quality made products and service stay away from these people. Biggest time-wasters and con men i have ever encountered and that is putting it politely. I say i have a problem then they say have a free sand pit, i tell them i still have the problem here have some free dominos. They know they are at fault but will not take any responsibility. From the moment this waste of wood was bought it arrived with not the correct fixtures, was left by the front of my home with no warning, parts that i was assured would work and solve my issue didn't. NEVER WILL I MAKE THIS MISTAKE AGAIN!. I really hope anyone i have dealt with on my case dies a slow horrible death as if they cant see that screws missing or falling pieces of wood is not a hazard for a child i dont know what is.

I’m glad spares are readily available for your products. I just hope this jumping may lasts longer than the last one.

We purchased the trolls trampoline. It was shipped faster then expected and the quality was outstanding

Very easy to order online and have delivered. Would highly recommend.