Piktochart Anmeldelser 219

I have to say I had a bit of a shaky start with piktichart, but that was down to me not understanding what I was trying to do. However, the technical support, guidance and assistance towards me has been exceptional and very prompt. Just what you need when working to deadlines. Thank you team.

I would say the helpful information from the Pikochart team as they detailed many ways, on how they could support me through discussion and questioning, of the process at hand. It made me feel glad to know I can trust such kind people in cool apps such as this one.

perfect assistance to recover a visual accidentally deleted

First support team that truly helped me, saved my grades, excellent cooperation, excellent group of people.

The problem is that the free service includes basically nothing useful. I signed up to do a project, and was told to use this program. When using it, a lot of the features like lots of beneficial icons were locked behind the paywall, but that is fine. The first strike against the service is how I am only allowed two free downloads, which I think is unreasonably strict. The second and even bigger problem was that your projects are deleted after a week, with the website saying pay up. When I made my account, I was not told I was effectively signing up for a free trial.

I now genuinely hate Piktochart and would never use it again. Consider what you get, it's expensive for no good reason, and the free service is barely usable. I am upset that I have lost my project and I refuse to pay the ransom to get it back (assuming it wasn't deleted forever). There are far better tools for making infographics, including Google Slides and paint.net.

My recommendation is to actually make the free service usable. I understand locking some things behind a pay wall like better icons, but limiting downloads to two and only allowing me to make posters for 7 days is UNACCEPTABLE!

Update in reply to their reply: this is false. They provided One extension during which time I asked for two downloads and while I waited for a response the extension was over. I asked for another one so that I could copy and paste my work rather than paying a huge fee to become a member just to download my documents and leave--and they refused. So this reply below is false. I wish it were true!
Update #2: I gave in and upgraded--only to find that after all this useless back-and-forth and waiting for resolution, my visuals seem to have been deleted. Even days ago they were saying I needed to upgrade to access them; convenient that they didn't mention they had deleted them until after I had paid for a year's membership! This is horrifying as it was years of work, deleted, after hours and hours of wasted time with their customer service.

Previous review:
Still haven't had my issue resolved. The company has very few accessibility features, e.g. no alt-text, poor compatibility with screen-readers, which makes them not compliant with new department of justice requirements for education resources (I can no longer use them for syllabi).
They also removed their free version and thus locked me and my students out of all the documents I've ever created, and will not allow an exception to the no-download rule so that I can leave this program and start over, even though it is already costing me massive amounts of wasted time and stress.

What made my experience amazing was how kind the staff and the responses were. They were really eager to show help and support. They also took time out of their day to make mine great. Really amazing job

Deleted all my visuals without giving me a warrning.

Really great customer service. Really responsive to queries and quickly resolve issues where they can.

Customer service is great. They are helpful and understanding.
The structure of the basic/automated communications of Piktochart before their intervention should be improved though. Clearer communication with the user through emails on the limits of their account type and future deletions of projects (due to Piktochart policies) should be mentioned and made clear.

ME HAN REALIZADO UN CARGO SIN AUTORIZARLO. SON POCO SERIOS Y SOLO AUTORICE EL CARGO DEL PRIMER SERVICIO PARA PROBARLO, AL DÍA SIGUIENTE ME COBRARON POR EL SERVICIO QUE NO HABÍA SOLICITADO

They were able to restore a document I had lost very quickly! Great customer support!

Piktochart is a really great tool. Made the best poster ever for graduation. Really recommended.

This company has excellent customer service. They deal with their customers in a very professional manner to solve problems and support them. They treat their customers terrifically well.

I've been using Piktochart for about five years. Before that, I used the "other" online program and didn't realize what I was missing. Piktochart is the best tool for creating all things visual.

Charts and graphs are a breeze – just choose the style and colors, plug in your data, and Piktochart instantly creates professional data charts that will put your presentations over the top. It’s also easy to create compelling graphics for social media, cards, signs, flyers, etc.

It’s super intuitive so there’s no need to learn an entire program or to have a background in design. Piktochart helps me look like a pro.

If you get stuck, their support team is fantastic. No searching through articles or trying to explain your issue to a chat bot. A real, live human being will personally respond and spend all the time it takes to answer your questions. I highly recommend Piktochart.

Piktochart customer service is top notch. They are always very responsive and quick to resolve any concerns that may arise.

Was not able to log onto account. Was set to previous employee/manager who no longer works here. Needed access as this report is due this week. Issa Marie Gonzalez was fast and courteous. I was able to log back into after her email confirmation. Thank you!