Philippine Airlines Anmeldelser 

Avevo prenotato un volo con scalo intermedio. Un volo di durata di 1 ora e l'altro di 2 ore e mezza. Entrambi i voli sono partiti in perfetto orario (addirittura partenza dal gate prima dello schedulato) ed ho apprezzato moltissimo che sul volo da appena 2 ore e mezza ci sia stata servita la cena oltre a kit di cortesia come coperta e cuscino. I sedili erano comodi e reclinabili. Unica minima pecca l'hub di Manila andrebbe rimodernato.

My partner was flying from Borongan to Cebu. The plane was delayed by an hour and a half. She was not able to bring any liquids through security which I understand. She sat in the waiting area for more than 5 hours with nothing to drink (as there is nowhere to buy anything) or eat. You would think out of courtesy they would at leat give the passangers a bottle of water? Prisoners are treated better than that.

Flight: Originally booked on PR 732 (19:40), attempted reschedule to PR 736 (14:45)

I had a very disappointing experience with Philippine Airlines today, July 3rd, at Manila Airport.

I arrived at the counter at 1:30 PM, well in time for the earlier 2:45 PM flight (PR 736), and requested to be moved from my later 7:40 PM flight (PR 732). Despite being fully willing to pay for a Business Class upgrade, I was told that rescheduling wasn’t possible because the “cutoff time is one hour before departure” and the process would take “more than 15 minutes.”

The check-in agent and supervisor kept going back and forth, claiming they’d check with their manager—but it was clear there was no real intent to help. Their tone was curt, inflexible, and frankly dismissive. No proactive thinking, no ownership, no customer empathy.

This is exactly where airlines like Singapore Airlines stand out—their teams are empowered to make changes swiftly, even within 45 minutes of flight time. I've experienced it personally. Philippine Airlines, on the other hand, stuck rigidly to a script and failed on basic service recovery.

Summary: Arrogant attitude. No flexibility. Zero customer-centricity.

Philippine Airlines just got worse! They just recently removed the standard 30kg baggage and food on Economic Supersaver Singapore/KL bound flights. You’ll be charged for it separately.

PAL supersaver prices were close to SQ Economylite, without the usual inclusions. It’s not like PAL has a superb service and facilities. CONSIDER BETTER AIRLINES, it’s worth it.

PAL mabuhay miles is a scam! Their mabuhay miles app doesn’t work up to now after the announce upgrade last month of May 2025. problems with logging into their Mabuhay Miles accounts, including error messages and difficulties even after multiple attempts. Mabuhay Miles app and the PAL app, finding them unusable. Mabuhay Miles program uncompetitive, with difficulties in effectively earning and redeeming points, especially for international flights with local connections. Missing points from previous flights after calling rep on phone.

Wegens omstandigheden moest ik 2 van de 4 vluchten annuleren. Met hulp van een online assistent genaamd Ry maakten we dit in orde en verzekerde hij dat ik hierop geen boete zou moeten betalen. Dus ik dacht bij mezelf dat ik het beter kon annuleren in plaats van gewoon niet opdagen. Echter 5 min nadat alles geconfirmeerd was maakte Ry mij erop attent dat ik toch een boete zal moeten betalen omgerekend €33 of ik zou mijn laatste vluchten niet kunnen boarden. Dus met veel tegenzin betaald maar wel achtergebleven met een dubbel gevoel. Ik voel me opgelicht!
Beter niet komen opdagen ipv annuleren om boetes te vermijden!

Flight PR2779 (Manila to Puerto Princesa) was delayed by over 6 hours, with multipleschedule changes and further last minute delay for additional maintenance. Final departure at 11:00 PM instead of 4:50 PM. Lack of assistance and no compensation (except a mineral water and 50g of cookies).
We were stuck in a renovation site of a terminal, waiting for hours in awful conditions — with a 5-year-old child.
I had to pay for an extra hotel night because waiting from a noon checkout to a midnight flight wasn’t feasible.
I chose Philippine Airlines to avoid this kind of experience, expecting better than low-cost carriers. I was wrong.
No customer service, no accountability. Deeply disappointing from a national flag carrier.

Had been in Bukidnon for almost 6 months. Time to fly home. Had Booked 2 economy tickets months ago.
Week before flight I get the bidding offer to upgrade to business. So I submitted an offer of $1250 each for a chance. My bid was considered fair. Well it was enough for the upgrade. Our seats were together but in the middle of cabin. Found out that my remote control wasn't working for TV screen and my wife had to move her seat always to eat her meals. Why doesn't Philippine Airlines fix there problems?! This experience minimized my excitement to have beeb upgraded!!

Long list of a terrible experience, if you want to fly in Philipines go for Cebu airlines which is low cost and they deliver what they promise.
I had several things going wrong:
1- I booked a PPS (puerto princesa) to CGK (jakarta) flight, so our luggage would go directly to the final destination as I always do with several companies I booked international flights. Wrong, they force you to do the check in again and o all the dropp of and pick of luggage again.
2- They decided to cancel the second segment (Manila to Jakarta) which was at 7:20 am and would now be at 19:20. And they would not allow us to change the previous flight PPS to MNL, so this meant we had to stay a full day in Manila and we had to find an hotel in Manila.
3- We stayed all day in Manila and when we got to the airport my daughter started to vomiting and was not holding any liquids and I was concern she would get dehidrated, so she needed some medication that was not available at the airport, I asked for assistance so we could get the necessary medication, when someone arrived they said we had to go through the assistance process and that might mean we would lose the flight, I said then I did not want the assistance and they said it was not possible. So we had to go to the airport clinic where she took medication and we were informed that both the doctor at the clinic and the airline doctor allowed our daughter to board. When we where to go through imigation again, the airline just decided that afterall the doctor made a mistake and she was not allow to go anymore (our daugter is 13 years old). So suddenly we had to make a decision as a family to stay in Manila together and not be in 2 different countries apart, since my other son is also a minor. The airline just left us like that late at night with no hotel to go, my daughter feeling very tired, no flight options for us to go to our destination, they just said that she would need to have a fit for travel document for the next flight. We lost our connections in Indonesia so Jakarta was no longer an option and they just did not care. How an airline can just ruined a vacations for nothing is amazing. Everything went bad with this airline. I had read some bad reviews on this airline but I gave it some credit that since it was an official airline it could not be that bad. How wrong I was and how I regret to have bought the tickets. Not even the basic service they were able to provide, NEVER AGAIN. Hope this is useful to all felow travellers.

Adding to the list above I have filed a complaint directly to Philipine airlines they gave me this feedback:
"I completely understand your frustration, especially since you had initially been informed that she was cleared to travel. Unfortunately, there was an oversight by our agent in reviewing the Medical Information Form, which stated that she was not allowed for boarding. As a service provider in the airline industry, it always saddens us when we receive feedback from our passengers regarding their dissatisfaction with our service. I would like to extend our sincerest regrets for any disappointment you felt as a result of this matter. Certainly, it was not the kind of experience we wish to provide. Nonetheless, you have the assurance of our preferential attention on this matter to improve our handling of similar situations.

I have noted your request for the refund of your unused Manila to Jakarta tickets under document numbers 079-9587125600-03. In this regard, we are prepared to process the full refund of the unused tickets upon receipt of your confirmation"

"This is to acknowledge your confirmation on the processing of refund of the unused tickets. Should you wish to follow up the status of your refund, please submit your request through LINK"

I followed the link above to see what would be refunded, guess what? ZERO

"We regret to inform you that based on the restriction, the tickets you purchased are refundable subject to refund fee of USD150.00 and late cancellation fee of USD75.00, for a total of USD225.00 per ticket. With this, please note that the tickets will be considered non-refundable since the refund penalty is higher than the remaining amount."

I have no words, the 4 or us got retained in Manila because the airline doctor changed his mind precisely in the moment we were about to reenter in the immigration again to take the flight after green light was given by both the clinic and the airline doctor. My husband was informed we were on our way by staff at the boarding, but suddenly the doctor decides we cannot, he basically can do whatever we wants the risk is all on us, no accountability to him he can basically do whatever he feels no justification needed!

In conclusion my experience with this airline was quite extensive and each contact confirms my advise. NEVER AGAIN

Downgraded from business to economy without compensation or a solution. Rude, unreasonable and not cooperative.

I fly over ten times a month and this is my worst experience so far. Avoid Philippines airlines at all cost.

Terrible experience with Philippine Airlines. They offloaded my bag without warning due to ‘overload,’ causing me to miss it for my international flight. It arrived 5 days late—damaged. Despite their promises, they ignored all refund requests. Unreliable, unprofessional, and showing complete disregard for customers. Avoid at all costs

always delayed. poor customer service, old detective aircraft. Even if you paid for a business class, still poor servicing!!!!

I feel compelled to warn fellow travelers about my recent experience with Philippine Airlines (PAL) involving a serious security breach, theft from my checked luggage, and subsequent customer service nightmare.
The Security Breach & Theft:
On my recent flight from LAX to Manila, my checked luggage was breached and a brand-new MacBook Air was stolen. The evidence of tampering was unmistakable - the internal zippered compartment where the MacBook was stored had been deliberately unzipped, with contents displaced, while the rest of the luggage remained closed. This wasn't a case of items shifting during transit; someone physically opened my luggage, unzipped an internal compartment, removed the MacBook, and then closed the luggage without rezipping the compartment. I had specifically informed the check-in agent about the valuable item, which was properly packaged in its original box plus additional protective packaging, and was assured it would be safe.
The "Investigation":
What followed was a textbook example of how not to handle customer security concerns:

Despite filing an immediate report upon discovering the theft, PAL claimed my reporting was "delayed" because I didn't somehow magically check my luggage contents at the baggage carousel after a long international flight.
After three weeks of persistent follow-ups, their entire explanation was that "security personnel conduct body frisking" of handlers - as if this negated the fact that a theft actually occurred.
They falsely claimed I never declared the item, directly contradicting my conversation with their check-in agent.
They ignored clear physical evidence of tampering with my luggage.
Their Customer Management team mischaracterized my protective hard-case luggage as having "unsecured compartments" - demonstrating they hadn't even properly reviewed the photos I submitted.

Management Response:
When I escalated to corporate departments, I was simply redirected back to the same ineffective customer service email that had already failed to address the issue. The irony of their "WeCare" email address was not lost on me, as they demonstrated no actual care regarding a serious security breach.
Safety Concerns:
Beyond my personal loss, this incident raises serious questions about baggage security on PAL flights. If items can be stolen from checked luggage with no accountability or proper investigation, what other security protocols are being neglected?
Bottom Line:
While the actual flight service was average, the airline's handling of this security breach has been abysmal - from dismissive responses to incomplete investigations to blatant attempts to deflect responsibility. I've been forced to file formal complaints with transportation authorities in both the Philippines and the US.
If you value your belongings and expect to be treated with respect when legitimate issues arise, I strongly recommend considering alternative airlines for your travel needs. The stress and frustration of dealing with PAL's inadequate security and customer service systems far outweigh any potential benefits of flying with them. BEWARE! Do Not fly International with Philippine Airlines flying into Manila! It has a high percentage that your checked luggages will be breached and your belongings will be stolen by PAL luggage staff and their security personnel are all in it! Consider alternative airlines even if it has 2-3 hours layover connecting flight!

I had a really frustrating experience with Philippine Airlines. I missed my flight, which was booked under a promo fare through Agoda. I reached out immediately, hoping to rebook—even if it meant paying a fee or fare difference. I wasn’t expecting a free pass, just a fair option.

Instead, I was told there was absolutely no refund, no rebooking—not even with a penalty fee—because it was a promo ticket. The only solution they offered was to purchase a new ticket, which cost me over $300, while my original ticket was just around $200.

That means I paid nearly twice the original amount, just to get on another flight. I feel like I was charged twice for one trip, and there was no real attempt to help me or ease the burden, even when I made it clear I was willing to pay extra to fix the situation.

I understand promo fares have restrictions, but there should still be some basic level of flexibility or support for travelers who are willing to take responsibility and pay their way. Instead, it felt like I was just forced into buying a second full-price ticket for the same trip.

I hope PAL reconsiders how they treat customers in situations like this. It’s not just about rules—it’s about how you treat people.

This is my first horrible experience in the Philippines. Our flight was from Manila to LAX at 10 pm on April 28th. It started with calling the airline to confirm the charges to take a painting. I triple confirmed that the painting was rolled up, and the tube was slightly less than 2 m long. The airline confirmed that as it was quite light and that since it is artwork, there will be no charge. As a precaution I took the name of the attendant that spoke to us. Once we arrived at check in, the check in clerk rudely told me that there will be a charge of USD 400 for oversize luggage. After telling him what we were told he said he can do us a favour and charge us USD 200. As I explained to him what we were told regarding the no charge, his response was "that was a verbal conversation so you can't prove it". When I asked to talk to the supervisor, his response was "I already talk to him, you don't need to talk to him, you don't believe me?" followed by "if you talk to customer care and they tell you one thing and you come here and I tell you another, who do you believe? me of course" I finally managed to talk to the supervisor who was very abrupt and said "pay this now and you can put a complaint later" I explained to the manager that I would have given this artwork to our friends at the hotel we were staying at had I've been informed clearly of the charges. To which his response was " so do you want to pay for this or not" I ended up trying to fold the art piece, which didn't work and it got damaged at which point I told him to dispose it or have it as a gift from me but to know that he has absolutely spoiled my day. To which his response was yes, yes, yes with a smile. When I told him that this is very unfair and unprofessional and that I know in his mind he is just thinking this person will be gone soon so what does it matter, his response was yes, yes, yes with an even bigger smile. At this point we had no choice but to dispose the art piece as he said he will not issue the boarding pass or load on our last suitcase (which we paid extra for) until this is resolved. To add insult to injury the clerk then tells me I have to find a bin to which I responded I am sure you can dispose it. As I walked away the clerk along with a Filipino passenger (who had no idea of what transpired) decided to shout out " F$_& you" you need to respect Filipinos, you are in our country. In no way did I use insults or raised my voice.
We visit the Philippines twice a year because we loved the hospitality, the politeness of the people and the country. However, this experience ended that and we are sad to say that it would appear the filipino culture is changing for the worse and Philippine Airlines staff is helping spoil the image of the Philippines.
I hope this clerk doesn't get the opportunity to ever do this to anybody else. As for the other passenger, I am sure at some point he will experience this at some point in his life.

UPDATE:
After speaking to a customer management officer, it is clear that they run a scam to try and charge you as much as possible. It is clear that check in staff have been given authority to override anything you are told by customer service and in doing so they are on a power trip. Not sure what happened lately in the Philippines but there seems to be a lot of hate for foreigners as another friend of ours also got harassed by airport staff recently.

I WILL NEVER BOOK OR FLY WITH THIS AIRLINE EVER AGAIN!!!!
they changed my flight times grealty so i will miss my connection, also the return gave me only a 1hr 45 minute transfer in an international airport, then i find out they DO NOT CODESHARE so i would have to collect my luggage go through immigration, re check in MY GOD!!!! why you dont MAKE THIS CLEAR WHEN BOOKING! had to cancel my flight very upset, they say i can submit a complaint, which i did, and because i got refund THEY IMMEDIATELY CLOSE MY COMPLAINT?????? wow terrible terrible airline CUSTOMER CARE IS SERIOUSLY LACKING, very very unhappy with philppine airlines

Pire compagnie que je connaisse.
J’ai payé mon billet 2 mois à l’avance pour un vol Manille Cebu
Arrivées au comptoir on nous informe qu’on nous a déplacé sur le vol du lendemain à 12h
Aucun message aucun mail
J’avais payé mon billet 30€
Je me retrouve le jour même à acheter un billet à 400€ dans une autre compagnie car j’ai un autre vol depuis Cebu le lendemain
Update: rien à voir avec une modification de vol
ILS FONT DU SURBOOKING !
Donc vendent plus de billet qu’ils n’ont de place.
Le vol était maintenu mais puisque nous ne nous étions pas enregistré à l’avance il n’y avait plus de place.

Flying from Bangkok to Cebu, only 4 hours. But I liked everything about it. Staff is very friendly, at check in and on flight. On my way back I think I even got a seat upgrade cuz the sweet girl at the check in noticed that it was my birthday the day before. So i sat very comfy! The FREE food on a 4 hour flight was actually delicious and a nice surprise. I haven't needed to use customer service, so I cannot speak to that. But my first and only experience flying with Philippine Airlines was a very pleasant one.

Il vous font payer les excess luggage en fonction de leur humeur et de votre tête.
Le client devant moi passe avec 31 kg. Moi avec 24 je paye.
En plus ils sont horriblement chers.