We landed in Bangkok at 5:30 am. As we are business class passengers we were looking forward to accessing the Miracle lounge to spend our 7 hours in transit. However, when checked in online we were to... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Cancelled our flight last minute, been rebooked the next day and been given no detail of where are hotel will be for the evening and been stranded now for hours and hours. Keep saying it’ll be 1-... Vis mer
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The website doesn't allow you to buy luggage and kiwi says that you need to buy it with Philippines airways. You can buy it upon check in but it's 10 dollars a kilo. The staff were great but aga... Vis mer
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Baggage not transferred to connecting flight. Booked a 2 leg flight with Phillipine Airlines from Japan to Manila, then a transfer from Manila to Melbourne. My checked baggage was n... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
The Flag carrier of the Philippines. The Heart of the Filipino. Asia’s First and Longest-Serving Airline.
Kontaktopplysninger
Pasay, Filippinene
- philippineairlines.com
1,5
Dårlig
511 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 98 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Service? Unbekannt
Service nur auf den Philippinen,von Deutschland aus keine Chance!
Nur Chat Bots,die nicht auf meine Bitte reagieren. Unterirdisch. Nur WhatsApp
27. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Philippine Airlines
Hi, Lee. Thank you for sharing this with us. We understand how difficult it feels when you are trying to reach our team from overseas and are not receiving the support you hoped for. Your experience matters to us, and we want to make this process easier for you.
We assure you that we have several channels available for guests reaching out from Germany or any other location. You may connect with our team through the options listed at flypal.com/contactus. This page provides our hotlines, email contacts, and digital support teams so you can choose the channel that works best for your situation.
We want you to feel supported throughout your journey with us.
ZERO STARS: PAL Destroyed My Essential Items & Ignored My $1,488 Claim!
I am writing this review OUT OF SHEER ANGER and frustration with Philippine Airlines (PAL) for their gross negligence and complete refusal to handle a legitimate claim.
On October 21, 2025, my checked baggage was initially delayed for FOUR DAYS. When it finally arrived, it was delivered COMPLETELY DESTROYED due to criminal mishandling during transit.
The destruction included essential and valuable items: a Sabbath Hot Plate, medical creams, a special cooking pot (critical for my dietary restrictions), a sterling silver Kiddush cup, and my mobile phone (shattered screen). The direct replacement and repair costs are documented at $1,488 USD.
PAL's conduct has been appalling:
1. They transferred my case (File CEBPR14878) between the Manila and Cebu departments.
2. They have IGNORED dozens of emails and calls.
3. They have forced me to escalate the issue to the Philippine regulator (CAB).
PAL has shown a shocking disregard for customer property and the Montreal Convention. I demand immediate payment of the $1,488 USD for my losses plus compensation for the severe emotional distress and the ruin of my trip. DO NOT FLY WITH THIS AIRLINE.
Thank you for replying, but I believe there is a misunderstanding.
I have already submitted all of these forms, including the Baggage Report and the Request Form. My active case numbers are:
• CEBPR14878
• PAL02853814
Your support team has confirmed multiple times that my case is already with the Claims Department and is simply waiting for their update.
Therefore, asking me to submit the same forms again is not helpful and only delays the process.
At this point, I am only requesting:
1. A clear update on my existing case,
2. The name of the officer handling it, and
3. A realistic timeframe for resolution.
Please escalate this properly. I am not opening a new case or re-filing documents that you already have.
Thank you.
21. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Philippine Airlines
Hi, Shoval. Thank you for taking the time to share what happened. We truly understand how upsetting this has been for you, and please know that we take your sentiments to heart. Your belongings matter to us, and so does the trust you place in our team whenever you fly.
We’ve taken note of your case reference numbers, and we’ll make sure this is looked into on your behalf. Rest assured, we’re here to assist you and help move things forward as smoothly as possible.
Once the forms are submitted, our assigned team will carefully review all the details and reach out to you with updates. We appreciate your patience, and we’re here to support you every step of the way.
The most horrible airline i have ever…
The most horrible airline i have ever booked. They even lost my luggage and whenever I call them no answer or refer me to other people and after several weeks still no luggage. Its really horrible flight. They deserve 0 start.
10. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Philippine Airlines
Hello, Alex. We’re truly sorry to hear about your experience, and we completely understand how upsetting it must be to still have no updates on your missing baggage after several weeks. This isn’t the experience we want for any of our passengers, and we want to help make things right.
To assist you further, we have dedicated forms where you can submit a follow-up request for your pending case. You may visit our Baggage Concern Form through this link: flypal.com/Baggage-Report.
Additionally, you may also submit a request through this form: flypal.com/request.
Once you’ve submitted the details, our team will review your concern and get back to you with updates as soon as possible. Thank you for your patience and understanding as we look into this.
Warning DO NOT fly PAL
Warning, we now call PAL the Never Again Airline. They never paid us back the $1000 they owed us from a cancelled COVID flight in 2020. Then on a domestic flight in July 2025, they destroyed my checked luggage and denied paying anything for it. The bag weighed less than 5 lbs, and they treated it as though I had overloaded the bag. There was literally nothing in it on my return trip. They care ZERO about the customer and ONLY for the MONEY. AVOID AVOID AVOID Philippine Airlines!
9. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Philippine Airlines
Hi, Connie. We completely understand how upsetting this experience has been for you, and we truly appreciate you for taking the time to share your feedback. Situations involving both refund and baggage concerns can be very frustrating, and we want to make sure these are properly looked into.
Since you mentioned having pending cases for both your refund and baggage, we’d like to help you get in touch with our dedicated team through our myPAL Request form. This channel is designed to cater to specific post-travel concerns like yours, and an assigned specialist will directly handle your case to ensure it’s thoroughly reviewed and addressed.
You may access the form here: flypal.com/request. Once submitted, our team will reach out to you with updates on your request. We value your patience and understanding, and please know that your experience will be shared with the relevant offices to help us strengthen our service moving forward.
Customer Satisfaction is just lip service
Their “Commitment to Customer Satisfaction” feels like nothing more than lip service. Last year, they reassigned the extra legroom seats we had paid for to other passengers—without even notifying us. I had hoped this was an isolated incident, but this year I’m met with disappointment again.
When I tried to book a new flight, all I received was a scripted apology and an explanation of why they “can’t do anything about it,” as if to say, “Sorry, that’s just how it is.” I wanted to use my miles, but they only covered a one-way ticket, so I had to book the return flight separately, and was charged a much higher fare because it was treated as a one-way booking—even though I had booked both legs with the same airline.
In the end, I gained less than $200 worth of value from all my accumulated miles. It’s frustrating and disheartening to see how little effort they put into actually making things right for loyal customers. They seem to need a re-education on the value of achieving total customer satisfaction. They need to be reminded that happy customers are repeat buyers, and that it doesn't matter if you lose one battle, for as long as you win the war.
5. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Philippine Airlines
Hi, Dodettesky.
Thank you for taking the time to share your experience with us. We truly value hearing from our passengers, as insights like yours help us better understand how we can continue to enhance our service and loyalty program.
For mileage redemptions, the number of miles required may vary depending on the specific miles accrued from your previous flights and the corresponding award levels for each route. We understand how important it is for our valued Mabuhay Miles members to get the best value from their earned miles, and we continuously review our redemption options to ensure a rewarding experience.
Miles Redemption Guide: https://www.philippineairlines.com/ph/en/redeeming-miles.html
If you’d like further assistance with your Mabuhay Miles transactions or to explore available redemption options, our team over at the Mabuhay Miles Facebook page will be happy to guide you through the process.
Mabuhay Miles: https://www.facebook.com/MabuhayMiles
We appreciate your continued support and the time you’ve taken to share your feedback—it’s through voices like yours that we can strengthen our commitment to a more seamless travel experience for all our passengers.
Absolutely and without question the…
Absolutely and without question the worst airline you could ever fly with. Melbourne has only one flight a week to Manila and it’s with this shoddy airline. Talk about a business opportunity for competing airlines. Regularly downgrade flights due to supposed plane issue and then offered a e-card as if you’d ever consider flying with them again. No inflight entertainment, food that looks like rubber and no leg room. Simply appalling. Avoid at all costs. Any good review would have to be from a family member of the CEO!
24. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Philippine Airlines
Hi, Sonia. We truly understand how you felt about your experience, and we recognize how disappointing it must have been—especially on a long journey from Melbourne.
We’d like to share that there are instances when flight downgrades occur due to operational requirements, which are necessary to maintain the safety and reliability of our overall operations — something we’ll never compromise, as it ensures the well-being of both our passengers and crew.
We also understand how much inflight entertainment and ample legroom contribute to a more comfortable travel experience. These features may vary depending on the specific aircraft type deployed on the route, but please know that your feedback is valuable and helps guide our ongoing service improvements.
If you prefer more space for future flights, we offer Choice Seats that can be purchased in advance for added comfort. You may learn more about this option here: https://flypal.com/seat-select.
We truly appreciate you taking the time to share your feedback, and rest assured, we’ll continue working to enhance the overall travel experience for our passengers.
Thieves Alert!
Will not travel via PAL ever again!!! Unsafe for travel. Lots of stolen item reports! Be very carefull and be vigilant! Sometimes the one who steal are the ones you least expect!!! I am sure you will be smart enough to see who is/are the thieves!
23. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Philippine Airlines
Hi, Juan. We understand how concerning it must feel to come across experiences like this, and we truly value you for bringing it to our attention. Please know that we take matters involving the safety and security of our passengers’ belongings very seriously.
We’d like to look into this further and conduct a proper assessment of your reported experience. You may share your booking and baggage details through this form: flypal.com/request, so the proper team can review your case and assist you directly. Rest assured that we remain committed to upholding the trust and confidence of our passengers.
Absolutely No Customer Support – Just Silence
We had two internal flights booked with Philippine Airlines as part of a longer trip. One of our family members - who was meant to travel - received a cancer diagnosis and has since started chemotherapy. Naturally, we reached out to the airline to cancel just her tickets and request a refund on medical grounds.
We emailed every address listed online, not a single reply. No confirmation, no help, no acknowledgement. Nothing.
There’s no working complaints process, no way to escalate anything. You're just left in the dark, hoping someone somewhere actually reads the inbox.
Meanwhile, the rest of us are still due to travel - this was only about one person who couldn’t make it due to health reasons - but trying to sort that out with this airline has been impossible. We've been more than patient, but this has dragged on for over a month with zero communication.
Not asking for miracles, just basic customer service. If your plans ever go slightly off-script, Philippine Airlines won’t lift a finger to help. Seriously think twice before booking.
9. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Philippine Airlines
Hello, Mr. M. Thank you for reaching out and sharing your experience. We’re truly sorry to hear about the challenges you've faced, especially during such a difficult time for your family. Please know that we care deeply and are here to help.
To allow us to look into your concern immediately, we kindly ask that you contact us through any of the following channels:
Email: wecare@philippineairlines.com
X (formerly Twitter) and Instagram: @flypal
Please include your booking reference and any relevant details so we can assist you as quickly as possible.
We appreciate your patience and hope to resolve this matter with the care and attention it deserves.
Very Disappointed with Business Class Experience
I recently flew business class from Korea to the Philippines, and my seat did not recline at all. The cabin crew acknowledged the problem, attempted to fix it, and then informed me a technician's report would be filed and that I should contact customer service for compensation.
When I followed up with customer service, I was told there was no report of a defective seat. I raised the issue again, but received the same response: "no report, case closed." This is unacceptable. I clearly reported the incident to multiple crew members, and they assured me the issue would be documented.
If reports are not being written, how can service ever improve? Closing cases without properly investigating undermines customer trust and shows a lack of accountability. For a business class ticket, this level of service is extremely disappointing.
I expect the airline to take responsibility, review its reporting process, and provide fair compensation for the poor experience.
14. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Philippine Airlines
Hello, Nay-then Jones. Thank you for taking the time to share your experience with us.
We truly understand how disappointing it must have been to encounter a seat issue during your business class flight, especially after raising the concern with our cabin crew. Your feedback is important, and we sincerely appreciate your efforts to follow up.
Please be assured that we are here to help. To allow us to look into this matter further and provide the appropriate assistance, we kindly invite you to reach out through any of the following channels:
- Customer Feedback Email: wecare@philippineairlines.com
- Social Media: Instagram and Twitter – @flypal
We remain committed to improving our service and ensuring that every concern is handled with care. Thank you again for bringing this to our attention.
Air philippines il peggiore al mondo
I want a refund. It's dishonest to cancel a flight because you did this without refunding the cost of the ticket. The ticket cost €80, and the taxi from Aquino Airport to Clark Airport was €100. Your dishonesty speaks for itself.
4. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Philippine Airlines
Hello, Beppe Limongelli. Thank you for taking the time to share your concern.
We truly understand how unsettling it must have been to experience a change in your flight’s departure airport without receiving a direct notification. Please allow us to clarify that Philippine Airlines sends important updates—including schedule or airport changes—through the contact details registered in the booking. If your ticket was issued by a travel agency, it’s possible that the agency’s information was listed, and notifications may have been sent to them instead.
We’re here to assist you and would be glad to look into this matter further. You may reach us through any of the following channels:
- Customer Feedback Email: wecare@philippineairlines.com
- Social Media: Instagram and Twitter – @flypal
Your feedback is sincerely appreciated, and we remain committed to providing thoughtful and responsive service.
Arnaque de Philippin airline
Nous avons subi une arnaque de change de philipin airline : nous avons eu la mauvaise surprise de voir le prix multiplié par deux lors de la conversion en euro. Nous avons appelé philippine airline qui répond envoyez-nous un mail. Éviter cette compagnie. Les infos entre leur mail et le site sont contradictoires.
16. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Philippine Airlines
Hello, Gilles Corcos. Thank you for sharing your experience with us.
We understand how unexpected charges during currency conversion can be concerning. When fares are quoted in Philippine pesos (PHP) or U.S. dollars (USD), the final amount reflected in euros is determined by your card issuer or bank. These institutions apply their own exchange rates and may include additional fees, which can vary depending on the time and method of processing.
We appreciate your feedback and recommend reaching out to your bank or card provider for a detailed explanation of the conversion applied. Thank you for your understanding.
I recently flew with Philippine…
I recently flew with Philippine Airlines from Soekarno-Hatta. While the in-flight crew were wonderful polite, professional, and attentive the ground staff experience was appalling.
When I asked one staff member (short, skinny, with a very unpleasant attitude) where the business class boarding row was, she brushed me off with “wait” and continued laughing and chatting with her colleagues. This was already 15 minutes after the official boarding time it is impossible that she did not know where business class passengers should line up by then.
I eventually had to approach another staff who kindly directed me. Later, when I confronted the same staff inside the gate, she casually replied, “it was not assigned yet,” and when I asked why she never came back to update me, she just smirked. Completely unprofessional.
It’s a shame, because once on board the service was excellent, even if the plane itself was not very spacious and maybe abit dirty and the configuration is 2 2 so you will likely to seat with someone else beside youbut cabin crew were extremely sweet and professional but the ground handling at Soekarno-Hatta left a very negative impression and does not reflect the standard expected of a flag carrier.
15. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Philippine Airlines
Hi, Ollybia! Thank you for sharing your detailed feedback. We’re truly glad to know our cabin crew made your journey pleasant, but we also understand your sentiments about the ground staff in the airport.
We’ve shared your experience with our airport team so we can address this directly and reinforce the service standards we uphold across all touchpoints. Your observations help us improve, and we value the time you took to let us know.
We look forward to welcoming you on board again and giving you the consistently warm and seamless service you deserve—from check-in to arrival.
Terrible experience from the moment of…
Terrible experience from the moment of booking. Information given was wrong. Difficult to deal with.
On day of flight we were told that the seats that we selected and paid extra for were changed. When we complained we were told that the seats were better. If we had wanted them we would have chosen them. No compensation was given. Food was terrible. When I booked online it said that $25 extra to be paid if you wanted a meal. WRONG!!! We paid but found this to be incorrect as food was included.
Basically I could go on and on about the terrible experiences. Let’s just say DONT BOOK THIS AIRLINE!!
24. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Philippine Airlines
Hi, Susanne. Mabuhay and thank you for taking the time to share your detailed feedback. Hearing about your experience helps us better understand what matters most to our passengers and guides us in enhancing our service.
We recognize how important seat selection is when planning a trip. If you would like our team to review the details of your seating concern, you may submit it through this link: flypal.com/request. This allows us to track your request directly and provide the appropriate follow-up.
Regarding inflight dining, meals are already included on our international flights, while domestic routes feature complimentary snacks. For those who wish to elevate their dining experience, we also offer myPAL Flavors, which provides a variety of curated meal options to suit different tastes and needs. You can explore these choices here: flypal.com/travel-boost.
Your insights on booking, seating, and meals are invaluable as we continue to refine the travel experience we offer. We truly appreciate you sharing them with us and look forward to serving you better on future journeys.
NOUS NE RECOMMENDONS PAS PHILIPPINE AIRLINES
Tarification hallucinante pour un 2eme bagage à 650,00€ alors même que les autres compagnies ont un tarif tout à fait normal en la matiere .
La différence entre une "bonne" compagnie et une "mauvaise" compagnie :
Checked Bag Allowance DELTA AIRLINES
FRANCE TO USA
The fees below are based on your original ticket purchase. Fees may be converted to local currency based on your departure airport. If you qualify for free or discounted checked baggage, this will be taken into account when you check in. Visit delta.com for details on baggage embargoes that may apply to your itinerary and for additional baggage policy updates.
-FRANCE TO USA
CARRY ON / FREE
FIRST / FREE (50LBS/23KG)
SECOND / €85.00EUR (50LBS/23KG)
-USA TO FRANCE
CARRY ON / FREE
FIRST / FREE (50LBS/23KG)
SECOND /€100.00EUR (50LBS/23KG)
29. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra Philippine Airlines
Hi, Lucien! We value hearing directly from our passengers, as it helps us understand what matters most when planning a trip.
We recognize that the amount for a second bag can feel significant, especially when comparing airlines. Each carrier sets its excess baggage fees based on factors such as aircraft type, route distance, and operational costs. These variables naturally create differences in price from one airline to another.
Our tickets also come with a Free Baggage Allowance, which varies depending on the route and fare type. For guests who need more than that allowance, we offer flexible options: Prepaid Baggage, which can be purchased ahead of your flight at a lower rate, and Airport Baggage for last-minute needs. Details and booking are available through this link: flypal.com/baggage-plus.
We appreciate you taking the time to share your perspective. Your feedback helps guide how we continue to refine our services and provide choices that suit a wide range of travel plans.
Went to Boracay during June
Went to Boracay during June, my dad's wheelchair broke on baggage claims. They told me they will compensate us a temporary wheelchair, during the trip, they did not. They told me they will compensate me for the damages, they did not.
25. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra Philippine Airlines
Hello, Jacob. We appreciate you sharing the details of your experience and understand how important your dad’s mobility is during travel.
To follow up on the pending damaged-baggage concern, please visit our Baggage Report page through this link: flypal.com/Baggage-Report.
From there, you can select “Damaged Baggage,” create a case, and our baggage team will review and queue it for assessment.
Business class -- not enough food
Business class -- not enough food , poor movie and music variety - need to climb over aisle passenger - CAPTAIN is only in flight cabin during takeoff and Landing - 37 minute wait for service on the plane (business class) - delivered wrong meal - it is all tired and outdated - uncomfortable seat ,they need to look at other business class models. August 300 and September 7 - Long haul flight over 8 hours each time.
30. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Philippine Airlines
Hello, Peter. We truly value the time you’ve taken to share your experience with us. While we’re glad you chose to fly with us on your recent long-haul journeys, we also recognize the concerns you raised about your Business Class flights.
Your feedback on the food variety, in-flight entertainment, service pace, and cabin comfort is important to us. We also take note of your experience with the meal service and seating arrangements, as well as your observation about the presence of our flight deck crew. These are all being shared with our teams as we continue working on service enhancements and product upgrades that our passengers deserve.
Our goal has always been to deliver the warmth of heartfelt Filipino service while ensuring comfort and convenience throughout your journey. Knowing where we fell short gives us the opportunity to improve, and we thank you for allowing us to learn from your flights.
We look forward to welcoming you back on board and giving you a better experience next time.
Philippine Airlines feels old and…
Philippine Airlines feels old and dated. The planes are worn and not well-maintained, giving off a tired and somewhat dirty impression. Food service is average, nothing special compared to other airlines. For what’s considered a budget airline, the fares are still quite expensive.
The economy seats are cramped with little to no legroom, and the outdated in-flight entertainment doesn’t help—small TVs, some USB ports not working, and an overall lack of comfort compared to newer planes. Unfortunately, the experience doesn’t justify the cost.
3. november 2024
Anmeldelse skrevet uten oppfordring
Svar fra Philippine Airlines
Hi, Ria. Thank you for taking the time to share your thoughts with us. We understand how important comfort and value are when traveling, and we truly appreciate your perspective. Please be assured that service and product enhancements are ongoing, from upgrading cabin features to reviewing our in-flight offerings, as part of our commitment to making every journey more enjoyable. We are always open to feedback like yours, as it guides us in improving and ensuring our passengers are cared for with the utmost experience they deserve.
If you wish to share more of your concerns, you may submit it through this link: flypal.com/request.
Disappointing Experience with PAL
I had a disappointing experience with Philippines Airlines on my flight from Cagayan De Oro to Manila. A ground staff member confiscated a sealed Jack Daniel’s and Coca-Cola purchased at the gate without providing a receipt, claiming alcohol is not allowed on board, and never returned it. On arrival, flight attendants were unaware of this confiscation, and other airport staff indicated it’s unclear whether such items are allowed.
Additionally, the in-flight service was poor: only plain water and dry biscuits were offered, with no other snacks or drinks. The Manila to Siargao flight had a long wait on the airport shuttle and a rough landing that made passengers nervous. Both flights had dirty seats and pockets.
This incident and overall experience suggest unclear policies and low service standards. I hope PAL addresses these issues seriously.
18. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Philippine Airlines
Hello, Paolo. Thank you for sharing your experience with us. We understand how frustrating it must have been to encounter inconsistencies and discomfort during your flight from Cagayan De Oro to Siargao via Manila.
Regarding the confiscation of your sealed alcoholic beverage, please note that while duty-free alcohol may be permitted on international flights under certain conditions, domestic flights within the Philippines follow stricter guidelines. Philippine Airlines does not allow the consumption of personal alcoholic beverages on board, and airport security may enforce restrictions based on local airport authority protocols. We regret that the handling of this item lacked transparency, and we will coordinate with the concerned station to reinforce proper procedures.
As for the in-flight service, our domestic flights offer light refreshments tailored to flight duration and aircraft type. We acknowledge your feedback on the limited options and cabin cleanliness, and we’ve shared this with our service teams for review and improvement.
We also take note of your concerns regarding the shuttle delay and landing experience. While operational factors may occasionally affect ground transfers and flight conditions, your observations help us identify areas where we can enhance passenger comfort and communication.
Should you wish to discuss this further, you may reach us directly via our social media accounts on X, Instagram, and Facebook — @flypal — or email us at wecare@philippineairlines.com.
We appreciate your time and hope to serve you better in future travels.
Shock Charges at the Airport – Misleading Information
Philippine airlines completely misled me about extra baggage. The website and customer service gave unclear and inconsistent information, but at the airport I was suddenly hit with unexpected charges. Cost me half of my plane ticket price. Both Qatar airways and Philippine Airlines did not allow me for pre purchase extra baggage as stated on their sites. Both airlines charged me sky high fee and partnered to scam simple passenger like me. This feels dishonest and unfair. Passengers deserve transparency, not hidden fees. Think twice before trusting their baggage policy. Shared flights with Philippine Airlines is the worst. Seats are so old and uncomfortable with full price charge. Very shameful! This was the second time I flew international with Phils airline's. The first time was 40 years ago. Nothing got better, it just got worse. Never flying again with this airline.
9. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Philippine Airlines
Hello, Abelene. We understand how important it is for our passengers to feel assured and informed, especially when it comes to travel essentials like baggage.
For your reference, the terms and conditions of our Prepaid Baggage may be viewed through this link: flypal.com/prepaid-baggage. This provides the detailed guidelines that apply to this service.
Should you wish to share more about your experience, we would truly value your feedback. You may do so by submitting a request through this link: flypal.com/request. Rest assured, we will carefully review it as we continuously work on making our services clearer and more seamless for our passengers.
We appreciate you taking the time to let us know your thoughts, as this helps us strengthen the way we serve.
No punctuality and accountability whatsoever
This airline keeps getting worse and worse... This is my 3rd flight with them and i thought the previous 2 flights that were delayed was due to technical difficulties or bad weather but no, after flying for the third time it seems that this company does not prioritize the customers' time. Worse airline in terms of punctuality... There was no compensation involved as well
31. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Philippine Airlines
Hi, Laila. We are so sorry to hear about the string of delays you've had on your recent flights with us. We can only imagine how frustrating it must be to have your travel plans disrupted not just once, but three times. We understand your disappointment and we regret that we failed to meet your expectations for a timely and reliable flight.
Please know that we take your feedback very seriously. The punctuality of our flights and the satisfaction of our passengers are top priorities for us, and we are actively looking into the details of these flights to figure out what went wrong. There is no excuse for repeated delays, and we want to assure you that we are working to address the root causes and improve our operations.
For further assistance regarding your concerns, you may reach out to us directly through wecare@philippineairlines.com or via any of our other available channels at flypal.com/contactus.
We are committed to regaining your trust and hope to have the opportunity to show you the kind of service we're truly capable of in the future.
Dette er Trustpilot
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Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.