We landed in Bangkok at 5:30 am. As we are business class passengers we were looking forward to accessing the Miracle lounge to spend our 7 hours in transit. However, when checked in online we were to... Vis mer
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Cancelled our flight last minute, been rebooked the next day and been given no detail of where are hotel will be for the evening and been stranded now for hours and hours. Keep saying it’ll be 1-... Vis mer
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The website doesn't allow you to buy luggage and kiwi says that you need to buy it with Philippines airways. You can buy it upon check in but it's 10 dollars a kilo. The staff were great but aga... Vis mer
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Baggage not transferred to connecting flight. Booked a 2 leg flight with Phillipine Airlines from Japan to Manila, then a transfer from Manila to Melbourne. My checked baggage was n... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
The Flag carrier of the Philippines. The Heart of the Filipino. Asia’s First and Longest-Serving Airline.
Kontaktopplysninger
Pasay, Filippinene
- philippineairlines.com
1,5
Dårlig
510 anmeldelser
Ingen tidligere historie av å be om anmeldelser
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Har svart på 100 % av de negative anmeldelsene sine
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Worst Airline witnessed
Eigentlich habe ich kein großartiges Interesse daran, Rezensionen zu verfassen, dieser Flughafen inklusive Philippine Airlines haben es sich jedoch hart erarbeitet.
Wer die Möglichkeit hat, eine andere Transportmöglichkeit zu nutzen, dem sei dazu sehr geraten.
Flug wird spontan aufgrund "schlechten Wetters" gecancelt. Spannend ist, dass Flüge anderer Airlines Minuten vorher und nachher - mit selber Richtung - starten und landen.
Rein rechtlich ist es natürlich im Sinne der Airline diesen Grund anzubringen, denn so schaufeln sie sich von jedweden Ansprüchen frei.
So wird dies in der Folge auch gehandhabt. Natürlich ging am selben Tag von diesem Bummsflughafen kein Flieger mehr, so dass man den Reiseplan schon mal mindestens auf den nächsten Tag legen darf. Anschlussflüge: Pech gehabt.
Wo verbringt man die Nacht? Im eigens bezahlten Hotel. Wie kommt man hin? Im eigens bezahlten Shuttle. Wie sieht's mit Hotels / Flügen aus, die man nicht in Anspruch nehmen kann? Nicht deren Problem.
Keine Sorge, der Ausweichflug am nächsten Tag hat jetzt schon Verspätung. Quasi Standard in Pilipines, deswegen kein Grund zur Sorge, aber schauen wir mal, ob wir den Aufenthalt hier um einen weiteren Tag verlängern dürfen.
8. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra Philippine Airlines
Hi, Jan. Thank you for taking the time to share your experience.
We understand how upsetting and inconvenient this journey has been for you. Please know that while decisions related to flight safety are made with the best interest of our passengers and crew in mind, we know that this doesn’t take away from the stress and exhaustion you’ve faced. Your feedback is valid and we truly value you taking the time to express it so clearly. If you need further assistance, you may reach out to us via: wecare@philippineairlines.com.
We hope that, in time, we may have the opportunity to provide you with a journey that reflects the care and service we strive to deliver.
Worst airlines ever
This airline is very bad, don't even think to book in this airlines if you don't want to be stressed. I have booked in this airlines in February and as the flight draw nearer, they keep on changing the time of flight until you will miss the connecting flight. They also have a very poor customer service as they will always tell you to refer to the booking agents.
1. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra Philippine Airlines
Hi, Lian. Thank you for sharing your experience.
We truly understand how changes to flight schedules, especially when they affect connecting flights, can be frustrating. It's especially disheartening to hear that you felt unsupported during this time—we know how important it is to feel guided and cared for throughout the journey.
While flight adjustments may sometimes be necessary due to operational or safety considerations, we recognize how important it is for communication and assistance to be clear and timely. We’ve taken note of your feedback, and we want you to know that we’re committed to using this as a way to continuously improve the service we provide.
For reference in the future, you may reach out to us via the following channels for immediate assistance:
Instagram / X: @FlyPAL.
Facebook: https://bit.ly/PALMessenger.
We hope we can still have the opportunity to restore your confidence in us should you consider flying with us again in the future. With much respect, thank you again for taking the time to reach out.
Our luggage was opened and items stolen
Our luggage was opened and items removed during a transfer in Manila, despite the padlock. Philippine Airlines is not acting in the best interests of its passengers, but rather protecting its criminal employees by simply denying the incident despite witnesses. If you can, avoid this airline; otherwise, secure your luggage with increased security measures.
19. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra Philippine Airlines
Hi, Derfnam. Thank you for bringing this to our attention.
We understand how upsetting it must be to discover the condition of your baggage. It’s deeply concerning to hear what you’ve experienced, and we completely recognize how important it is to feel secure and looked after when flying with us.
While we regret that this has affected your trust in us, please know that we take these matters seriously. For us to look into this further and coordinate with our baggage and security teams, we kindly invite you to reach out to us directly at wecare@philippineairlines.com. From there, our team can guide you through the next steps and provide the appropriate support.
Your feedback is important to us, and we hope to be given the opportunity to assist you further and make things right.
Typical third world bullshit.
25. mars 2025
Anmeldelse skrevet uten oppfordring
Just bad
I booked a business class flight with these guys and needed to modify the booking. It has been a nightmare and still not resolved. Everything about this airline is bad. The app, the website, and worse of all is their customer service. I will never fly with them again no matter how cheap the tickets.
26. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra Philippine Airlines
Hello, M. We understand how important a seamless booking experience is, and we appreciate you bringing this to our attention. If you still need assistance with modifying your booking, please reach out to us via Instagram or X (@FlyPAL), and our team will be happy to assist you further.
We value your feedback and hope to improve your experience with us.
Would give negative stars if possible
Would give negative stars if possible. My flight was canceled today and the staff at the airport were completely unhelpful at providing any information. They rushed us out of the airport and onto a bus after forcing us to surrender our passports. They brought us to a hotel and told us to wait for information about the changed booking of our flight and never even came or contacted the hotel. The hotel they put us in is an hour outside of Bangkok in a sketchy neighborhood with zero amenities. Not even a ATM. The only flight offered was TWO DAYS from the original flight and we are essentially being held hostage at this budget motel without our passports that we cannot collect until our flight departure. No one from the airlines reached out to anyone and I took it upon myself to reach out them. They could not provide me with any instruction or direction to be able to retrieve my passport or remedy the situation at all. I have never encountered such blatant disregard, and lack of customer service on any airline I have ever traveled. Avoid at all costs.
25. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra Philippine Airlines
Hello, J X. We recognize how challenging this situation must have been for you, and we understand the importance of clear communication and proper assistance during unexpected flight disruptions. Ensuring our passengers’ comfort and well-being is a priority, and we acknowledge your concerns regarding the handling of your flight cancellation.
During flight disruptions, our Airport Team ensures that affected passengers are provided with necessary assistance, including accommodations while waiting for the next available flight. If you need further support or have additional details to share, please feel free to reach out to us at wecare@philippineairlines.com. Your feedback is important as we continuously work to improve our service for you and all our passengers.
Negative 10 stars
If I could give negative 10 stars i would. Extremely disappointed with Philippine Airlines' customer service. I was issued a compensation e-gift card that I couldn't use due to currency restrictions. After months of back-and-forth, multiple ignored emails, and countless follow-ups, I was promised a refund—but they still haven't processed it. Their lack of accountability and responsiveness is shocking. I expected better from a national carrier. Would not recommend this airline at all.
25. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra Philippine Airlines
Hello, Shiraz. We understand how frustrating this has been for you, and we appreciate you bringing this to our attention.
To assist you in using your e-Gift Card, please feel free to send us a message on Facebook (Philippine Airlines) and on Instagram or Twitter (@FlyPAL), and our team will be happy to guide you through the process.
For your pending refund, if you already have a Case Reference Number, you may follow up directly with our Customer Experience team at wecare@philippineairlines.com for an update. Rest assured, we’re here to help and will do our best to assist you.
The customer service that I received was outstanding!
The customer service that I received during my flight to the Philippines as well as my returning from the Philippines were both outstanding!
The flight attendants were friendly and attentive and
the pilot and the cockpit crew did an amazing job of flying the plane.
in addition, I was somewhat concerned about the length of the flight; however, the attendants and the cockpit crew made my experience on both flights enjoyable.
9. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra Philippine Airlines
Hello, Tracey! We’re truly delighted to hear about your wonderful experience flying with us! Knowing that our cabin and flight crew made your journey smooth, enjoyable, and worry-free means a lot to us.
Your kind words inspire us to continue delivering heartfelt service, ensuring every moment on board is as comfortable as possible. We look forward to welcoming you again on your next adventure!
Basically only use Philippines airlines…
Basically only use Philippines airlines as I have had so much trouble with Cebu pacific
Only had good experiences with them and I recommend them
15. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Philippine Airlines
Hi, Dylan! We truly appreciate your trust in Philippine Airlines and your kind recommendation. It means a lot to us that you’ve had positive experiences flying with us, and we’re grateful to be your airline of choice.
We remain committed to providing you with the best service possible, ensuring a smooth and comfortable journey every time you fly. We look forward to welcoming you on board again soon!
I am a frequent flyer
I am a frequent flyer, and book multiple trips for each coming year. I have had the privilege of flying with 25 different airlines.
Recently I booked 6 holidays for 2025, with 3 international flights with Philippine Airlines. Unfortunately, I was diagnosed with cancer and was unable to fly due to chemotherapy.
Philippine Airlines customer care was impossible to deal with, which was surprising as the airline is a legacy national carrier. To access the most basic online chat, all my passport details needed to be provided, which I felt was unnecessary and inappropriate. The customer care email provided on the website is not the correct one to get a response.
When I finally managed to make contact with an agent to request a refund on compassionate grounds, every possible hurdle was placed in my path. The most bizarre was having a hospital medical report from my hometown of Perth instead of one issued from Bangkok, the departing airport.
I eventually realised that I was going to lose a considerable sum of money and put it down to experience.
12. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra Philippine Airlines
Hi, Stephen. We appreciate you taking the time to share your experience, and we sincerely hope you're doing okay. We understand how difficult this situation must have been, and we truly recognize your sentiments.
We also acknowledge your feedback regarding our customer service. While certain requirements, such as verifying personal details, are in place to protect passenger information in line with the Data Privacy Act, we understand that this process may have been challenging, however, we just wanted to ensure that we validated before proceeding. For any further concerns or immediate assistance, our team can be reached at wecare@philippineairlines.com.
Regarding your refund request, a medical certificate is a standard requirement to support the process. This documentation is essential in evaluating requests on compassionate grounds, ensuring that all necessary details are considered. Should you need further guidance, we remain available to assist you through the contact information shared above.
I was moved to a different seat after…
I was moved to a different seat after paying for a good seat. the pane smelled musty, there was no in-flight entertainment and my suitcase was destroyed. they offered me pennies for the suitcase as compensation.
worst airline I have ever flown with
4. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra Philippine Airlines
Hello, Jason. We truly understand your sentiments about your experience. Traveling should be smooth and enjoyable, and we understand how frustrating it must have been to deal with unexpected seat changes, discomfort onboard, and damage to your baggage.
Since you've already been offered compensation, we recommend reaching out directly to the handling officer using your case reference number, should you have further concerns regarding this matter. This will ensure they receive your response and can assist you further with any concerns.
Thank you for bringing this matter to our attention.
AVOID AT ALL COSTS!! ABSOLUTELY SHOCKING.
AVOID AT ALL COSTS!! absolutely shocking. DO NOT USE THIS AIRLINE!!! They have cancelled our flight with no authorisation with only a few days to spare and have now left us out of pocket!! When trying to speak to somebody on live chat they can not even help us and there are no other ways to contact that them. They have completely ruined our holiday due to the stress they have caused us. AVOID AT ALL COSTS!!! (I guess this is what you get for going cheap even though our flight for 2 people cost nearly £1000)
17. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Philippine Airlines
Hello, Charley. We understand how frustrating this must be, and we truly appreciate you reaching out. For flight schedule changes or cancellations, we make every effort to notify passengers through the registered contact details on their booking. If your ticket was booked through a third party, we recommend ensuring that your active contact information is provided to receive timely updates.
If you need further assistance with your booking, our team is here to help. Please send us a message on Instagram or X (@FlyPAL), and we'll do our best to sort this out for you.
Fraudulent airlines.
Book any other airline. Worst airlines in the world. They will cancel your connecting flights, no refunds and charge 20X the price of your flight as a "penalty". Such a scam and shame that they need to scam you into trying to rebook their flight they canceled. Will be seeking legal counsel on what to do next
9. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Philippine Airlines
Hi, C W. Thank you for reaching out to us. We understand how frustrating it can be to experience flight cancellations, and we truly appreciate you sharing your concerns. Flight disruptions may occur due to operational requirements or unforeseen circumstances, and while these decisions are made to ensure safety and efficiency, we recognize the inconvenience they may cause.
If you have an active case regarding your flight, we encourage you to follow up through our PAL Help Page: https://pal.my.site.com/s/, where our team is available to assist you with any concerns regarding your booking. We value your feedback and remain committed to providing better travel experiences for our passengers.
Deserves a NEGATIVE STAR
I am forced to give a one-star. If there was another option, this would have been a NEGATIVE STAR.
Changed planes several times; my payment for preferred seats were disregarded. We were assigned seats to Timbuktu. Lucky, we were not assigned the comfort room. AWFUL AIRLINE!!!! No disregard for the customer!!!!
6. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Philippine Airlines
Hello, Agnes. We appreciate you reaching out and sharing your feedback with us. We understand how important seating preferences are to your travel experience.
Schedule changes and seat displacements may occur due to operational requirements or unforeseen circumstances, but please know that we always strive to assist our passengers as best as we can.
If there’s anything further we can assist you with, please feel free to reach out to us via our PAL Help Page: https://pal.my.site.com/s/. We truly value your feedback and hope to serve you better in the future.
Disappointing Experience with Baggage Policy Transparency
I recently flew with Philippine Airlines and was extremely disappointed by the lack of clear communication regarding baggage allowances. I was not informed that my flight had a zero luggage allowance, only to later discover that I would be charged per kilogram—a cost that ultimately exceeded the price of the ticket itself.
What made this situation even more frustrating was that on another segment of my journey (from Cebu to my destination), I was allowed a 10-kilogram baggage allowance. This inconsistency left me feeling misled and inconvenienced.
Clear, upfront information about baggage policies is crucial for a smooth travel experience. I believe Philippine Airlines should take immediate steps to improve transparency and ensure that all passengers are fully aware of any additional costs before booking. I hope my experience prompts a review of these policies so that future travelers can avoid similar frustrations.
Sincerely,
Max lewenhaupt
6. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Philippine Airlines
Hi, Max. Thank you for reaching out and sharing your experience with us. We understand how important clear communication is when it comes to baggage allowance, and we appreciate the opportunity to clarify this for you.
Baggage allowances vary depending on the route and fare class of the ticket purchased. During the booking process, baggage details are displayed to ensure transparency, whether booking directly through our website or via a travel agency.
For your reference, you may check our Baggage Allowance guide on our website at www.philippineairlines.com.
We value your feedback and will continue working to enhance our passengers’ experience. We hope to welcome you on board again soon!
Do not fly Philippines Airlines
I flew Sydney to Manila in business class. It was with Wamos Air. They were doing a wet hire agreement, and providing the service for Phillipines Airlines. Wamos is a Spanish airline. A sick passenger was brought onto the plane just before take off. During the flight, two family members from the economy section stood in the aisle for the majority of the flight, bumping against me. I raised this with the attendants, they said they would ask them to move but didn’t. The worst part was when the family decided to change the sick ladies nappy, as she could not go to the bathroom. They did not cover her and exposed her from the waste down. At this time I pressed the bell for the attendant. They came down and did nothing. So apparently in Phillipines Business class you now get to watch a sick person have their nappy changed? Terrible experience. I looked at the PA approval for a sick passenger to fly, and it clearly asks if their travel will upset, disrupt, disturb others. I have no idea why Wamos or Phillipines airlines would have allowed her on the flight. It was clear she could not go to the bathroom. And, I nearly forgot, apparently cold food is appropriate to be served in business class…. Terrible flight! I emailed them and got a simple apology…. But I’m really not sure what more they could do, the damage was done!
15. juli 2024
Anmeldelse skrevet uten oppfordring
Svar fra Philippine Airlines
Hi, Daniel! We appreciate you taking the time to share your experience with us. Ensuring the comfort and safety of all our passengers is a top priority.
Regarding the medical clearance process, we accommodate all passengers, including those with medical conditions, as long as they are cleared for travel. This is done to ensure their well-being and the overall safety of the flight. That said, we understand your concerns about the in-flight experience and the disruptions you encountered.
Your feedback is important to us, and we’ll be sharing it with the relevant teams for review and necessary action. Your comfort and well-being during the flight matter to us, and we’ll ensure our partners are aligned with our service standards.
Thank you for sharing your experience with us.
Best airline customer service
1st and foremost, No long wait for the customer service. Answered all queries, explained everything clearly and solved the problem
Very knowledgeable, well trained and courteous
23. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Philippine Airlines
Hi, Richstar! Thank you for your kind words and for choosing Philippine Airlines. We’re delighted to hear that you had a smooth and hassle-free experience with our customer service team. Providing clear, efficient, and courteous assistance is at the heart of what we do, and we’re glad we could be of help.
Your feedback truly inspires us to continue delivering the warm and excellent service that our passengers deserve. We look forward to welcoming you on board again soon!
Philippine Airlines / Wamos Air
With Wamos Air replacing Philippine Airlines from SYD-MNL to MNL-SYD and originally having premium economy they had 2 of us upgraded into Business class and the other 2 passengers were in Economy. It took such a long time to get the money which was originally meant to be given at the gate before boarding but wasn't actually given until we arrived in Manila with 1 ground staff waiting for us to guide us through arrivals.
Flying from MNL-HND to HND-MNL was a great flight but only having one toliet in Economy which was at the very back of the plane. We would be at the back of the plane for very long time and made it hard for staff to work at the back as there was so many people waiting to go to the bathroom.
From MNL-SYD, the bag weighed 33kg and made us move 1kg into another bag. It was so chaotic as we had to get the bags checked for drugs as per Australian regulations and checked again for weight. It would be nice to know that the maximum for the bags is 32kg
7. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Philippine Airlines
Hi, Charlene! Thank you for sharing your experience with us. We truly appreciate your feedback, as it helps us improve the service we provide to our passengers.
We sincerely apologize for the delay in processing your compensation for the Wamos Air flight. We understand how frustrating this must have been, and we are taking note of this to ensure a smoother process in the future.
We’re also glad to hear you had a great flight on MNL-HND-MNL, but we understand that having only one lavatory in Economy was inconvenient. Your feedback is valuable, and we will explore ways to enhance passenger comfort on these routes.
Regarding the baggage allowance from MNL-SYD, we regret any confusion. The 32kg limit per piece is in place for safety and handling of our baggage loaders, and we will work on clearer communication to help passengers prepare in advance and avoid unnecessary inconvenience. For more information on our baggage allowance, you may head on over to our website, as the limit is specified per flight route and fare class: www.philippineairlines.com.
Please know that we have noted all your concerns, and we are committed to making the necessary service enhancements to improve overall passenger comfort and satisfaction. We hope that, despite your experience, we have the opportunity to restore your confidence in us. We look forward to welcoming you on board again for a better and more seamless journey.
Thank you for flying with us, and safe travels!
Booking award travel on PAL
Every time I try to book an "award" ticket on PAL they come up with some reason why I can't use miles on a specific flight. First off, their website is horrible to use and find info. Once you have wasted your time trying to navigate that nightmare, they inform you that you have to call AND complete a form??? WTF??? So, I bit the bullet and called only to have their CS person inform me that of the 35 business class seats available on the 777ER, only 4 of them are allocated for MM awards and there are NONE available (this is 3 months in advance of the flight). WHAT A TOTAL SCAM. So, after years of travel on PAL to accrue miles for award travel, the miles are unusable. Avoid this airline at all costs. They dupe you with lower priced business class tickets but their business class is really not good at all (old planes and worn-out seats) and the supposed benefit of accruing mileage turns out to be worthless. I'm done with PAL.
22. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Philippine Airlines
Hi, Drew. Thank you for taking the time to share your concerns with us. We understand your frustration regarding the challenges you faced with booking an award ticket through our Mabuhay Miles program.
For matters related to mileage redemptions, you may directly coordinate with our Mabuhay Miles team through their official Facebook page or on X (@PALMabuhayMiles). They’ll be happy to assist you further with your inquiries and guide you through the redemption process.
Additionally, should you require more assistance, you may reach out to our Wecare team via email at wecare@philippineairlines.com. Once you’ve sent your concern, they will provide a case reference number and guide you through the next steps.
We greatly value your feedback, as it helps us identify areas for improvement, including our processes and the overall experience for our loyal passengers. While we regret your disappointment, we hope we can earn back your confidence in the future.
I’ve flown with pal many times but…
I’ve flown with pal many times but recently flew with philippine airlines again during jan 2025. In economy class, it was terrible. Check in was a mess and took around 1.5hours bec despite online check in, you still had to line up in the same line as those who havent, so it was pointless. Personnel also said different things so it was confusing. There was no inflight entertainment.. there was but you have to use your phone and it just kept loading so basically none. Some seats had tvs. Overall not a good experience.
A few days after, i flew business class. Check in was faster. Lounge was new but not great. Plane was small. Didnt have inflight entertainment but again on phone. I asked about it then they offered an ipad.. but flight attendant forgot. Had to ask twice for it. I also asked for water with the assigned attendant and it was also forgotten. I was already in business class and service was still not good. We were only 12 in that cabin.
Overall i wouldnt recommend this plane. I take it just bec of the flight time.
19. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Philippine Airlines
Hi, Eri. Thank you for taking the time to share your experience with us. We truly value your honest feedback and deeply regret that your recent flights did not meet your expectations.
Regarding your concern about inflight entertainment, we’d like to clarify that the availability of these features may vary depending on the destination and the specific aircraft assigned to the flight. We understand how important this is to your travel experience, and we have taken note of your feedback to share with our teams for service improvements.
We also apologize for the delays and lapses in service that you encountered during your flights. This is certainly not the level of care and efficiency we strive to deliver to our passengers, especially in business class. Rest assured that your comments regarding the check-in process, lounge experience, and onboard service will be relayed to the concerned teams as part of our commitment to ensuring overall passenger satisfaction.
We hope that despite these challenges, we’ll have the opportunity to welcome you onboard again and provide you with a smoother and more enjoyable journey in the future.
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