Philippine Airlines Anmeldelser 

What a disgrace
Flew from Boracay to Manila and on landing ( of course delayed) was advised that my checked luggage failed to be placed on the flight and would be on the 4pm flight same day, it was 1.30pm and I was told I had to wait at airport until 4pm to pick up bag. I refused so they greed to courier the bag to my hotel 7 km away. At 4 pm they texted me to say big had arrived and was with the courier. At 10pm after several calls to the airline and courier (who refused to answer) I was advised bag would be delivered by 10.30pm. Bear in mid I had an international flight at 8am and was convinced I’d have no cloths. Bag finally arrived at hotel at 12.30am, no apology no nothing 8.5 hours to deliver a bag 7 kms. Logged a complaint with Philippine Airlines and advised I would have a response in three days, that was two weeks go. Philippine Airlines no care no no responsibility.

Always changing planes last minute and seats but they are good at charging for seats, it's a good scam charge and then change seat to worse seat and say, sorry for your inconvenience sir!!!!! Dumb ass Airline

1/5 – Systemic Negligence, False Closures, and Zero Accountability

Philippine Airlines completely failed us and then compounded that failure with months of misinformation and silence.

In March 2025, we were flying home from Australia on Philippine Airlines. The morning of departure, our first flight was delayed by six hours, which made it impossible to catch our connecting flight—also operated by Philippine Airlines. Because of this delay, we were stranded and forced to cancel the itinerary and rebook new flights at our own expense, costing us approximately $2,500 CAD just to get home.

I began contacting Philippine Airlines in April 2025 to seek a refund. Since then, we have been issued numerous case numbers, many of which were closed without our consent, marked as “resolved” despite no refund, no explanation, and no contact from the airline.

Over the course of this ordeal, I sent more than 40 emails requesting updates or even basic acknowledgment. Most went completely unanswered.

When I finally called again in December 2025, I was assured that Philippine Airlines was coordinating with Booking.com and that we would be contacted once things were resolved. Today, when I checked yet another case number, I discovered it had been closed, with notes stating that they had contacted us.

They did not.
No email. No phone call. Nothing.

Closing cases without resolution, falsely claiming customer contact, and ignoring dozens of emails shows a deeply broken customer service system and a total lack of integrity.

Philippine Airlines has shown that once something goes wrong, customers are left to fend for themselves. I would never recommend this airline and will actively advise others to avoid them.

Dear Sir or Madam,

I am writing to file a formal complaint regarding the completely unacceptable handling of Flight PR318 on January 11, originally scheduled to depart at 10:00 AM.

The flight experienced a significant delay, allegedly due to the need to change aircraft. While delays can occur in aviation, what is absolutely unacceptable is the chaotic management of the situation and the total lack of communication from Philippine Airlines staff.

From the moment the delay was announced, no clear or reliable information was provided to passengers. Staff members were unable to answer even basic questions, repeatedly responding with “I don’t know” or “you have to wait”.
The gate display screens were never updated, right up to the supposed boarding time.

New boarding passes were printed less than one hour before the new departure time, yet they displayed an incorrect boarding gate number. No public announcement was made to inform passengers of a gate change, and the information screens were not updated either. Passengers were therefore left to guess where to go and what to do, creating unnecessary confusion and stress.

Although the new departure time was announced as 12:30 PM, boarding had still not started at 12:45 PM, and Philippine Airlines staff remained unable to provide any clear answers.
The actual boarding gate turned out to be Gate 13, while the newly printed boarding passes indicated Gate 12. Moreover, the display screen at Gate 13 continued to show another flight until almost the departure time of PR318.

This situation reflects a complete lack of organization, handled in an amateur manner, and caused significant and unnecessary stress for passengers.

I travel frequently with many different airlines. Delays happen. However, failing to communicate updates, failing to inform passengers, failing to update display screens, and failing to clearly announce boarding gate changes is simply unacceptable and unworthy of an international airline.

I expect a clear explanation from Philippine Airlines, as well as an appropriate gesture of compensation in light of the experience endured.

Sincerely,

A passenger on Flight PR318

In general my flight from Manila to Bangkok was OK. Besides one things - I booked a vegetarian meal and did the mistake of not taking the screenshot of it. And of course, my meal didn't appear in their list. So, they honestly tried to compensate me in different ways by bringing some dishes from a business class and some from economy, but in the end it was not there. Also, you don't have any way to find your meal order not in the personal area on the website and not in the app into which you just can't login. And the customer service claimed they don't see any special meal reservation. I asked to send me a screenshot but they refused under different weird excuses. Also regarding login problem into the app they tried to assure me that it's a temporary problem.

Philippine Airlines completely ruined the start of our vacation.

Our flight was cancelled last minute and rebooked to a flight more than 12 hours later than our original departure. No meaningful explanation, no consideration for the impact on our plans — just a “take it or leave it” rebooking.

To make it worse, we paid extra for reserved seats, but after they rebooked us, those seats were ignored and we were randomly assigned seats anywhere on the plane. No refund. No acknowledgment. Nothing. Paying for seat selection clearly means nothing to this airline.

This wasn’t just an inconvenience — it cost us an entire vacation day, disrupted time off work, and completely soured what was supposed to be an exciting trip before it even started. There was zero effort to make things right, no compensation offered, and no accountability taken.

For an international airline, this level of service is unacceptable. If you value your time, your money, or your peace of mind, think twice before flying Philippine Airlines. We won’t be making that mistake again.

I booked a plane ticket from Coron to Clark and the airline company chose to unload the luggage of 40 passengers as they overbooked the plane and it was too heavy to take off. This information we only received as we arrived in Clark and so we where all screwed...

The support of their staff is sad and they only tell you that they don't know what they can do to help you.

I'm sure that they do this on a regular basis and they make me regret that I went to the Philipinnes...

Don't travel with this airline and if you do so, make sure your luggage can be taken as hand luggage in the plane so you have control of it.

Flight from Doha to Manila 9 hour duration.

The seats were so narrow they bruised my hips the leg length was so small I couldn’t actually drop my tray table. I’m a reasonably tall guy 184cm who fly’s multiple long hall trips each year this was by far the worst I have experienced. No inflight entertainment no screens on whole plane or even an audio input for music. Food was garbage.

This is 2026 and for a nations flag carrier you should be embarrassed, never again.

Cant leave negative reviews otherwise I would!!! Horrible is an understatement!! Let me put it to you this way! I would rather gouge out my eyes with a dull pencil then jam it into my eardrums and after that take razor blades and score my arms and legs until the flesh hangs from them! THIS would be more enjoyable than dealing with this airline EVER AGAIN!! I hope the pilots are more competent than the customer service people who I I called them useless would be a compliment! AVOID THIS AIRLINES unless you enjoy miserable experiences! THIS AIRLINE SUCKS!! I wish I had thought to do a quick search for reviews before I booked my flight with them! Hopefully the plane doesnt crash and I get to my destination! Thats if they dont screw up my departure which the odds are GOOD that I wont even get off the ground with all the problems I am having!

I am beyond disappointed with the service I received from Philippine Airlines. We flew from Hawaii to the Philippines with eight pieces of luggage, and upon arriving, we were informed via email that ALL our luggage had been left behind!
To make matters worse, we tried calling them numerous times for updates and assistance, but the lack of communication and support was appalling. We were then told we had to pick up the luggage ourselves in Laoag within 1-2 days. As if that wasn’t enough, one of our bags is still missing in Hawaii, and it contained $5000 worth of our belongings!
This level of incompetence and disregard for passengers' belongings is simply unacceptable. The fact that we had to travel to retrieve our bags and that one is still missing with valuable items is infuriating. I strongly advise anyone considering flying with Philippine Airlines to think twice. Save yourself the headache and choose a more reliable airline that actually cares about its customers.

Had an extremely bad experience by my helper with the Philippines Airlines recently. I had a confirmed ticket from Manila to Laoag but on the day of her flight, she was told at the check-in counter that there was no seat for her, it was overbooked. Since it was late at night and there wasn’t any next flight in the same evening, I helped her to book another flight the following morning. When contacted Philippines airlines to get refund for the purchased ticket, the customer service mentioned the flight wasn’t overbooked. Hence I was not given a refund. Shame On You Philippines Airlines! You screwed up passenger’s holidays and yet you didn’t want to own it!

If there is a negative star review I will choose that. The cancellations and delays they did was beyond my understanding. Total dissappointment!! Adding to that is the lack of compensation for the inconvenience they provided to the passengers. Will definitely avoid flying again to this worthless piece of shit company.

Worst airline, does not care about there passengers, and anybody with health condition of elderly or considering there needs and making kids seat by themselves

I thought they were a good airline but they are just the worst airline ever just bunch of fraudsters and liers I would never ever use this airline after traveling with them only in the Philippines for more than 13 years ! So I had a flight with them in the 25th of November but my brand new ( first use )luggage arrived damaged and here is where all the drama started so I reported the damaged in the airport to Philippines airlines staff and he was super rude firstly doubting the date I bought the luggage then doubted the price I paid for so I showed him the receipt which shows that I bought the bag just 19;days before the flight and the price I paid for it , so I had to wait with him for more than an hour to fill the form about the damaged luggage then he promised me a new luggage or a compensation in less than 72 hours ! After 3 days I received en email from Philippines airlines denying that I made a report of the damage in the airport so I replied to their email with the report I made in the airport but I never heard of them after that .. I have been contacting them since then and more than 10 supervisors were giving me fake promises and a compensation in 3 days but surprisingly one of them in the 3rd of December told me there were no complain in their luggage department so he just made one for me , he gave me a case number to keep checking and he was assuring me I will get a compensation in max one week but yeah still no one even emailed me till the 11th of December someone called from Philippines airline at 5 am ! 5 in the morning and he sounded surprised that I answered the call he was saying he's from a high department position and he was wasting my time for almost one hour asking for photos the flight information, the luggage and the report I made in the airport like all the informations they have already since the 25th of November then he was making excuses and excuses that they had a wrong phone number that have been calling BLA BLA BLA and just today after almost a month a saw that they closed the case saying they weren't able to contact me ! Just the worst airline ever for almost one month keep laying and laying and make fake promises ! I will never ever travel with them again !

I had an issue with the Philippines Airlines seat selection, and I appreciate all the efforts that my agent Ed made for my case.

​🛑 Review: Philippine Airlines (PAL) – Never Again.
​Overall Rating: 1 out of 5 Stars (Poor)
​Conclusion: Never again Philippine Airlines.
​My domestic tour (October/November 2024) was completely ruined by the airline’s systematic flight schedule changes (Flight Disruption), which forced the complete cancellation of the Palawan portion of the trip.
​The airline showed zero goodwill: The local ticket office refused to offset the cost of the three cancelled tickets against the necessary replacement flight, forcing us to pay extra.
​Furthermore, the promised refund for the cancelled flights will allegedly take up to three months, proving that PAL shifts its financial risks entirely onto the customer.
​Adding to the poor experience, the Manila-Bangkok flight (December 4, 2024) was uncomfortably cold (a "flying refrigerator"), leading to subsequent illness. The unreliability and lack of customer focus are unacceptable.

"Buong Pusong Alaga" is a Myth – Disgraceful Customer Recovery

​"I am deeply disappointed with Philippine Airlines. I endured multiple schedule changes that made my domestic itinerary impossible to follow, followed by a flight to Bangkok where the cabin temperature was dangerously low and unregulated. This led to significant health issues and three lost days of my paid time off.
​When I complained, I received a template rejection stating that they are 'not liable for losses' and that 'schedules are approximate.' This is not the behavior of a premium flag carrier; it is the behavior of a company with zero accountability. They admit to the issues in writing but refuse to offer even a basic goodwill gesture like Mabuhay Miles or a voucher.
​To any traveler: PAL’s 4-star Skytrax rating does not apply to their customer service. Once they have your money, you are on your own. I have escalated this to the Civil Aeronautics Board (CAB)."

Titel: WARNING: PAL will ruin your Philippine Roundtrip & ignore your Refunds
​"Avoid Philippine Airlines if you are planning a multi-stop itinerary. They are incapable of maintaining their own flight schedules, leading to a domino effect of cancellations that will destroy your hotel bookings and tour plans.
​My experience: 6 flights disrupted. The service is a joke – on flight PR736 (MNL-BKK) the cabin was a 'flying refrigerator,' with staff ignoring passengers while sitting on jumpseats in the cabin.
​The refund process is even worse: They ignore their own Ticket Office records (Mactan Office). They only refunded 50% of the passengers, withholding money for the second traveler despite both being on the same bill. Their 'Internal Legal' department is a black hole of incompetence. They claim 4 stars, but they offer 0 stars in reliability and honesty. Travel with anyone else if you want your vacation to actually happen."

Ich hatte insgesamt eine wirklich gute Erfahrung mit Philippine Airlines. Obwohl ich alleine gereist bin, gab es eigentlich nichts zu beklagen. Mein Flug von Manila nach Bangkok hatte zwar Verspätung und mein Anschlussflug sollte bereits eineinhalb Stunden nach meiner Ankunft starten, aber die Airline war sehr gut organisiert: Direkt in Bangkok wurde ich von einem Mitarbeiter von Philippine Airlines empfangen und sofort zu meinem Transferflug begleitet, damit ich ihn nicht verpasse.

Auch beim Gepäck hat alles reibungslos funktioniert. Als ich in Bangkok ankam, war mein Koffer direkt da – kein Warten, keine Probleme. Das fand ich besonders positiv.

Trotz der günstigeren Preise hatte ich das Gefühl, dass alles professionell und gut durchdacht war. Insgesamt bin ich sehr zufrieden und würde jederzeit wieder mit Philippine Airlines fliegen.

This will be the last flight we'll be doing with PAL. My mum left this Monday 01/12/2025 from South Australia with a connecting flight in Melb to Manila. Expecting she'll have her luggages for when she arrive in Manila on the 2nd of Dec 2025. Turns out that they don't have her luggage with the PAL and she's gonna have to wait for them to deliver it as Cathay is carrying her luggage, my mum went home and her luggage hasn't arrived to this day. This has caused us so much inconvenience and distress since Manila airport is known for either broken luggages or stolen goods. Arranging an extra luggage before departure was also the hardest thing to arrange with PAL, even though the ticket was bought directly through PAL website, they don't have full control for excess baggage with their partner carrier. NEVER AGAIN ! Highly discourage anyone whose considering to fly with Philippine Airlines. Your checked baggage doesn't go with you!

I’m extremely disappointed with how Philippine Airlines has handled my case, and I feel compelled to share this experience to warn other travellers.

I initially requested a refund for my PAL Travel Credit/E-Wallet. I was told repeatedly by different agents — through WhatsApp, email, and chat — that my case had been escalated, that it was being processed, and that I simply needed to “allow some time.” I was even given multiple case numbers and reassured that the refund was already underway.

However, after months of waiting and chasing updates, PAL suddenly changed their position. Despite earlier emails stating the refund was being “processed,” the most recent response now claims the Travel Credit is non-refundable and that nothing can be done — completely contradicting their previous assurances.

On top of this, I received a phishing message that closely resembled official PAL communication. I reported it immediately, and instead of investigating seriously, PAL asked me to “send a screenshot” as if the burden was entirely on me. Their tone and inconsistency made me feel dismissed rather than supported.

The overall experience has been:
• Unprofessional
• Inconsistent
• Exhausting, with multiple agents giving different answers
• Deeply frustrating, considering the stress and financial impact

I rarely leave public reviews, but the way this has been handled is unacceptable. Travellers deserve clarity, accountability, and honesty — especially when it comes to refunds, sensitive information, and customer security.

I hope PAL takes this feedback seriously and improves both their customer service standards and internal communication. At this point, I would strongly advise others to be cautious when dealing with their refund processes or e-wallet credits.

I really thought PAL was the country's premium airline but it seems they are falling apart.
My family and I came from Caticlan today with a connecting flight to Hong Kong. Now at Manila, e-travel done, online check-in done, all was going smooth until we got to immigration, the que was about 20 deep, moving slowly, then finally awe get to the front and was told e-boarding passes were not accepted.
It became a mad panic, we ran back outside, the PAL kiosks we not working for Australian passports, I informed the business class girls of my situation standing out the front at check-in, but wouldn't assist because there was 4 of us (nobody else lining up). Such poor customer service for something that would have taken maybe 5 mins (our luggage was in transit, so nothing to check in.
At the 'online check-in' counter finally we get to the front (about 8 people in front of us took about 15 mins with 4 attendants). The attendant sees on the monitor it was boarding time and we're still trying to get the paper boarding passes. The girl helps and tells us someone will come to get us and escort us the the plane. Nobody came.
We made the flight but it was delayed anyway (not PALs fault).
My biggest complaint here is way back in Caticlan. Why didn't the check-in attendant print us hard copies of the boarding pass for Manila? Didn't she know? Did she miss the PAL memo? Does it say somewhere this is standard? Why have the online e-QR if it can't be used at immigration, who has a printer when traveling? Are you practicing for the future?
The airport also had no signage for the hardcopy boarding pass, only that they were 'UPGRADING' in big writing. Communication and assistance is key, very poor in this instance
My final thought was how tired the aircraft looked, on checking aircraft a321-200 PR-C9901 was 12.5 years old. The budget competition are flying a320NEOs and a321NEOs. Average age 3-4 years.