Peugeot Anmeldelser 

PEUGEOT BRANCH IN CHINGFORD LONDON and Peugeot as a whole absolutely APPALLING . DO NOT GO TO PEUGEOT CHINGFORD OR YOU WILL BE ROBBED LIED TO AND CHEATED INTO BUYING A NEW CAR FROM THERE AND PEUGEOT CHINGFORD AFTERSALES IS ABSOLUTELY DISGUSTING. The staff are so so rude and like to talk behind customers backs. I have mine as a lease car so it is meant to have WARRANTY. I’ve had my car since September 2023 and I can’t wait until next year to get rid of it. Mainly because the after sales and ongoing issues with the car which the garage claim is my fault because I have a sub woofer connected. But a specialist looked at it and said that is not the fault it’s the infotainment system but Peugeot will not do a thing . So the car from time to time automatically resets itself and is In French . Good Job I understand French so from time to time I have to do all the settings again . The subwoofer was fitted by a certified specialist who installed the same subwoofer in my bmw 2 series and I had ZERO PROBLEMS. So Anyway back to September 2023 after being mis sold the car I decided to take the car . I WILL TELL EVERYONE HONESTLY, IF YOU KNOW ANYONE THINKING OF GOING TO PEUGEOT CHINGFORD PLEASE DONT. It will be all a con . I wanted the car a few times (as it’s under warranty ) to be checked over . In November 2024 i was hearing clanking noises on the car and when I took it in AFTER WAITING A MONTH FOR AN APPOINTMENT then upon arrival I was Rudely ignored and then when you go to the service desk they all seem clever to PUT YOU OFF even looking at the car. The guy who see me said I had to wait for the lease owner (who I lease car from although under warranty at Peugeot) I was waiting nearly 2 hours although Waited a month for appointment and also was booked in a certain time . In the end I left after the guy said they won’t probably pay so I need to pay for them to look. I decided to leave and I called the lease holder I was leasing from . I arranged via them to go back in January this year. When I turned up apparently I had to go with a technician for a drive to see about the problems I had and to hear the noises I was Hearing. The technician took me next door to a sainsburys car park and just drove around in circles
You could HEAR the noises but he Claimed he could not

I went back to the branch and another guy looks at me so evil looking and raised his voice and said ‘if you are wasting my time you will be paying for my time ‘ he mentioned that the lease holder who I lease my car from EVEN THOUGH CAR IS UNDER WARRANTY will NOT BE PAYING for time spent checking over the car
The car had only done 20,000 miles and apparently the rear brakes were 100% gone and front brakes 80% gone which was alarming for a brand new car . That seemed worse than an old fashioned car

I was like wow

But the thing was I was RUDELY SPOKEN TOO and treated like trash
I decided to make a complaint via my lease car holder company
I had a direct email to a Robert McKenzie WHO DID NOT REPLY TO A SINGLE EMAIL until earlier this week
I was given a mere £20 top up and not even an apology
To make matters worse I also complained about that but I was ignored
The actual complaint was dealt with by an elisavet who tbh tried brushing me under the table

I asked manager to do an investigation but he didn’t even reply my emails or Called me
I complained again to them but again they refused to reply

I’m yet to take it up with ombudsman

I made a complaint via lease car holder company who they said that the manager Robert claims he called me and it did not happen

I asked to show recorded call that he called me and his phone call record
Robert said that the calls are NOT recorded for training or monitoring purposes and he failed to show phone call record

He thinks he has got away but I will have someone investigating that branch

DO NOT GO TO PEUGEOT CHINGFORD AS THEY ARE CRIMINALS
IF YOU HAVE A BAD EXPERIENCE REPORT IT TO FINANCIAL OMBUDSMAN
NOT ONLY ARE THE CARS NOT WORTH IT THE AFTER SALES ARE TERRIBLE AND THEN DURING THE SO CALLED WARRANTY PERIOD THEY ROB YOU MORE. Absolutely appalling and I hope they are monitored and investigated by law enforcement and also financial ombudsman. Use trust pilot or another social media platform or go to newspapers which i will do soon. Absolutely appalling and no real apology. You MUST REPORT them if any issues. They can’t get away and the manager at Peugeot Chingford is a criminal and liar . I had no real apology and I was fobbed off
Also I could of been in a serious road accident had I not had help to push to get my car seen to which cost over £1,000 to lease car holder company. So AGAIN DO NOT BUY A PEUGEOT FROM PEUGEOT CHINGFORD DO NOT . You will regret it I promise you. I can’t wait for September next year when I can get rid of it but Hell AFTER SALES.

Because I stood my ground the manager at the branch said I can’t bring my car to that Branch anymore as if I want to
DO NOT BUY A NEW PEUGEOT FROM CHINGFORD BRANCH

E-3008 recently collected this and couldn't be more impressed. 1st peugot came from a citroen to this and its a brilliant upgrade. The Peugeot garage I got my car from were also extremely lovely guys ensuring we had all the information needed and no pressure for a sale either!

Bought a brand new 2008e and love it, however, the app is totally useless. Cant pre-heat the car, cant check charge time or level etc.
If we knew the app didn't work we wouldn't of bought the car.

The staff at the Peugeot dealership that I used today in Northallerton were the most professional team I have experienced in over forty years of driving. From purchasing the car last year to the way they were today, they were absolutely above and beyond. However, I feel the need to mention that we initially went to them because our experience of dealing with Simon Bailes Stockton was appalling.

I loved my Peugeot 2008 which I had on PCH. Unfortunately the timing belt went after only 2 years. From that moment my trust in the car was lost. Had always intended to renew but have now gone with a Nissan Qashqai. Will never have a Peugeot again.

Purchased peugeot 3008 1.3 pure tech
2019 from peugeot dealer 12 months ago. Has full service history and only done 20k miles.
Car now off the road due to engine oil failure local mechanic diagnosed wet timing belt. Apparently most cars same ages and less than 60k mileage have had recall due to manufacturers fault causing this failure.
Peugeot have been less than helpful and in fact have been obstructive in giving me any assistance. They want me to have the vehicle transported to a peugeot garage at my cost and then pay for them to diagnose the problem again at my cost. Only then will they decide if it is covered on extended warranty.
Although I have full service history as they were not done at a peugeot dealership and we cannot tell them what oil was used at service they will not even consider it is a manufacturers fault.
I have found peugeot staff to be less than helpful and dismissive. The staff I spoke to informed me there was no recall on my car despite the fact that it was the year the problems occurred and is well below the mileage they recommended for replacement. As a side note I have only done maybe 2/3k miles in the year since purchased.
How Peugeot can justify this decision when I now know it is a well know problem with the 1.2 pure tech.
I will never again purchase another Peugeot with this appauling after sales service.

My daughter has a 408 Peugeot 23 plate 30,000 miles apparently needs a new timing belt wow 😮 we was shocked , I’ve had 5 3008 . My Daughter has had four Peugeot all from new , we have both said we would never buy a Peugeot again has she has been treated appallingly by Harlow Customer care has said the cover 50% of the cost which I think is a joke we have been trying to contact Harlow to see what they will do as Customer care Said they will contribute, but we are having trouble just getting Contacting with someone to confirm this. in the meantime, my daughter I can’t drive a car and listen to this apparently it cost £1600 to repair. I have rung up 3 to 4 other dealerships and it all said it shouldn’t cost no more than £1000 and if it was them because of the loyalty that we have given them they would do this for free of charge so please avoid Peugeot

We brought a car mid December. It broke down early February. 5 hours for recovery. Then no courtesy car as they were out and we hadn't booked the car in, which we couldn't do as we didn't have psychic abilities.
No courtesy car so have had to hire a car now to get to work as a community nurse.
Several phone calls to customer care 0 returned.
Would not recommend or buy peugeot again. One week on and still no car repair ed or courtesy car

Please avoid purchasing Peugeot and their service plan. My 23 plate 408 already requires a new timing belt. Given the mileage and age of the car this is incredibly surprising, not mention that it should be under warranty! I have been informed that despite me purchasing several Peugeots all with service plan, this would not be covered as service fell outside of milage threshold at the point of the first service. This was no fault of my own! This was due to them being very busy and not being able to get me. No support what so ever.

Purchased quite a few cars over the years and not really had a bad experience until we used this dealership. Great service during the sale but after the purchase that’s where it ended. They didn’t complete the paperwork with regards to the service and breakdown cover that came with the car. Chased numerous times, all to no avail. In the end we contacted the CEO of Peugeot and very shortly after they started giving us the service we should have had. That then changed but within a short time the same thing happened. We then had issues with the software being laggy, never detecting the key etc then when you’re dealing with a dealer that doesn’t ever get back to you, it’s time to accept defeat. We sold our brand new car after 4 months, which we lost quite a bit of money on and switched to another manafacturer. The difference is night and day. I’d never buy or recommend a Peugeot again after this experience. Peugeot in Chichester.

Just after my warranty expired, all the warning lights on my Peugeot e208 dashboard lit up. Took it to a Peugeot dealership, and before even looking at the car, the man at the desk said, “Sounds like the ABS harness – it’s a known fault.” Sure enough, that’s exactly what it was.

Despite this being a widely acknowledged issue (confirmed by multiple owners on Peugeot forums), I was still forced to pay for both the diagnostic charge and the full cost of the repair. I later found out that at least one person had received a 50% contribution from Peugeot for the same issue, so I contacted them directly. Their response? Complete fob-off, telling me it was down to the garage, not them.

A Peugeot dealership might handle the repairs, but they didn’t manufacture the car – Peugeot did. The fact that they refuse to take responsibility for a well-documented defect is disgraceful. I’ve owned Mercedes, VW, and Cupra before, and all of them have handled faults far more professionally.

I won’t be buying another Peugeot, and I strongly advise others to think twice before doing so. Terrible customer service and zero accountability!

Bought my Peugeot 3008 Allure brand new in 2016, dealing with Robins & Day, Maidstone. Dealership moved, and Stellantis reared its ugly head.
They won’t update my Connected services Sat Nav and Traffic Information system as the warranty has expired, so after 2 attempts to get the correct info from the dealership in order to buy their subscription, I bought a flash drive and uploaded what I thought was both sat nav and traffic info. The sat nav has updated but I’m still no further on with traffic info. After speaking to the dealership today, I was given another phone number for Stellantis Customer Service for Connected Services.

After some time on the phone, I’ve now been told that my car is too old to be updated. It’s only 8 yrs old, not 18 for heavens sake….. What’s going on Peugeot ???

Any chance of you supplying me with my new car in September has well and truly gone out the window if this is how you treat your customer base.

I fully realise that other customers on Trustpilot have MUCH bigger issues than my gripe, looking at the reviews online, but it’s things like this that will lose you any future business from us. Can you really afford to ignore your customers issues in this day and age?

I lease a Peugeot 3008 diesel. It’s nice to drive, plenty of power, lots of space.
However, the oil quality sensor forces you to replace engine oil & filter around every 6k miles or it goes into limp mode. Try and get Peugeot to carry it out and be prepared to wait 2 months. Not just my experience, RAC told me it’s standard with these. I use as a company car and it’s a real pain to my business. I’d never touch Peugeot again. It’s either a huge defect or designed to make money. Either way it’s crap!

I was sold a peugeot 208 2014 by David sheppard, at peugeot garage bluebell motors dublin. I paid 9,500 euros for it, within a fortnight the vehicle literally, started to fall apart. I returned the vehicle no less than 11 times to "have it looked at". The reason for this being, the vehicle was an import from England, had been in 2 accidents, which damaged the suspension, and had multiple engine faults. I was obviously not informed of any of this by Mr sheppard, for obvious reasons. I've gone through cancer, a horrible thing, Mr sheppard never made it any easier, just sniggered any time I contacted him. I have to say, this individual is an absolutely despicable vile person to have to deal with, didn't care I had cancer, took the money, sold a literal piece of scrap, and told me to deal with it. Please don't purchase vehicles from this person and his garage. The complaints department and head office are a joke.

After buying a used VW Up GTi & getting no help from Gateway Peugeot I complained to Peugeot UK Customer Relations in relation to the withheld information in relation to the vehicle and the fact I believe Gateway Peugeot ignored Consumer Duty legislation.

Their response was staggering. They’re unable to help as I didn’t buy a Peugeot from Gateway Peugeot! Despite the fact I purchased a used car from one of their dealers. They were simply not interested. No wonder Gateway Peugeot act in the way they do.

This has caused me such considerable stress and anxiety that although I wish to take them to court, my mental health is more important. I have raised this matter with Peugeot UK CEO and Linda Jackson, the CEO of Peugeot.

I am now stuck with a car that Gateway Peugeot knowingly withheld information about. I will have to pay to have a new standard exhaust fitted, at considerable cost.

Whilst I would advise everyone to avoid Gateway Peugeot like the plague, I recommend that anyone buying a car from them asks them are there any modifications or issues they are aware of, ask them to confirm their answer in writing.

In addition I would urge you to read the consumer duty legislation of 2023 and how companies like Gateway Peugeot should treat their customers. I believe they didn’t follow the legislation with me.

If you need help from Peugeot UK chances are they’ll do nothing.

If i could give zero stars I would.
My Peugeot 3008 wouldn't start and my dealership (under warrenty) sent it to the derby branch to be fixed.
They were told both by myself and my dealership that a fault on the BSI had been found and this should be looked at, between us we had 4 opinions that all said the same, RAC, Autoelectrician, mobile mechanic and the tow truck guy.
After 2 weeks and a complete run around by Peugeot saying they couldn't find the fault and that all they could find was a relay had been damaged, they finally found the fault and guess what.......it's was the BSI.
I've been without my car for 6 weeks now because of this, just a joke.
I'm not convinced they have solved the issue as they said the adblue had come up with a fault and had probably been driven to empty at some point, but I have only done 600 miles in this car since I purchased it 4 months ago. I had no errors about adblue before they started messing with it.
They don't get back to you if you call, noone answers and you go through to a central call centre.
Over 2 weeks and could have been sorted on day 1 if they had listened to the 4 opinions I had that all said the same thing.

Bought a Peugeot 5008 in June 2022 for £25,000 mileage was 39,000, it broke down within 12 weeks, faulty timing belt. Took them 6 months to repair with every excuse under the sun, blamed covid for the unavailability of timing belts. Eventually sorted this issue. In 2023 the car needed discs and pads around still very low mileage to require this working to be done. December 2024 car broke down again mileage is only in 62,000 and it now requires a head gasket replacement and another timing belt as these models run on wet belts which need changing every time you do something with the engine. ( such as oil cooler, vacuum pump, head gasket) whilst the look and design of the car is great and the seat configuration is excellent for bigger families, the engine and build quality is appalling as is the service and help from Peugeot, they want to charge me £409 to investigate the fault on my car, the warranty is pathetic, the technical data on the 1.2 eco tech engine confirms that the build is extremely poor and there is severe wear on the pistons which means the 1.2 eco tech engine uses excessive amounts of oil due to the wear of the pistons. This in turn add to maintenance costs/expenses. My car has been dealer maintained but yet the head gasket has failed. Maybe even tampered with. Who knows.
My advice is NOT TO BUY THIS CAR you will have constant problems. I’m currently creating a file to take Peugeot/ stellantis to court as the vehicle is not fit for purpose. Anyone with similar issues with this make a model please get in touch, the more of us the better the outcome.

I wanted to buy an E-Rifter and was really surprised that the spec for the premium GT model does not have the option of heated drivers seat whereas in other European countries the GT model has Ergonomic 6-way Electric Comfort Drivers Seat with heat and massage function !!! Why have UK customers been left out ???? It has put me off buying this car and I would ask Peugeot to take note of the discrepancy.

Marshall Peugeot St Neots

It is with sadness that I write this but I feel that people locally should be sighted and be very careful when buying cars from Peugeot St Neots.

My mother in law sadly passed away over Christmas and the most problematic part of dealing with her affairs was returning her car on lease from Peugeot.

Peugeot and a number of other vehicle companies use a finance company called Stellantis Finance which is also part of the same motor group. When my mother in law passed I contacted Peugeot who gave me the Stellantis phone no. In short I have spent over 25 hours on the phone with numerous back up emails to Stellantis. To say that they have been unhelpful is an understatement.

Stellantis gave us four options to resolve the finance on the car initially:

1) Pay the finance of £18k off on it
2) One of us take over the finance agreement
3) Return the car they would sell it at auction and we would be liable for any shortfall
4) Pay half the initial agreement of £14k to come out of the agreement.

Despite me explaining that my mother in law was very independent prior to death and insisted on getting her car on her own but was sure of anything happened to her the car would be returned, Stellantis simply weren’t budging.

I then called Peugeot St Neots and spoke to the manager Ian. I asked for his help which really was a waste of time. At one point in the conversation I suggested that my mother in law thought we could just hand the car back if anything happened to her and she clearly didn’t understand the agreement that she had entered into, his response was that he is 72 years of age and he understands it so she should! If this is the way the man wants to speak to a grieving relative then there is little hope
A few hours later I received a phone call from another chap at Peugeot offering to buy the vehicle for £16k but stated the relatives would be responsible for the outstanding monies (just over £2k)

Having done some research and learnt that we are not responsible for this debt after death I emailed Stellantis again and explained the situation fully. It has taken them over two weeks now and they still haven’t made any decisions or communicated fully so this afternoon I dropped the vehicle and keys off at Peugeot and relinquished any further responsibility.

The point of this email is to explain that my mother in law was 78 when she signed this agreement, in hindsight we should of insisted that we went with her but at that time this wasn’t her wish. She had dealt with staff at Peugeot a few times over the years but on this occasion she clearly didn’t understand things as they stated and also didn’t take in fully the contents of the long detailed agreement. For someone of her age I would hope that the salesman would take time to ensure that people understand fully any agreements they are entering into.

Be very careful people of purchasing anything from Peugeot St Neots. I have explained the issues that we have had over this and I would hate for anyone else to have to go through what we have.

With every good wish.

Mark

4 month old vehicle
22k spent and fully under warrenty.

The dash board and on board computer goes down. This means I can't see my speed or if if I need an oil change, if my car is over heating and about to blow up. I have zero visibility.

They will offer no courtesy van until their is a diagnostic. If I die in crash during the 19 day period until the next appointment is available, I hope someone does take legal action against Peugeot on my behalf. To spend that much and offer no service or no solution or to not offer any money for van rental to keep me safe. I have to work to feed my child and pay the bills. I can't NOT drive a vehicle. They care not about peoples lives, only about money and this is by far the most painful "after care" I've ever experienced.
I will never buy a Peugeot or Citron vehicle again.
Will do my best to get this in the press if I can.
The delivery was shambolic too.