PEUGEOT UK Anmeldelser 61

Excellent dealership support, but Peugeot UK customer service is extremely poor – important advice for Motability customers

I wanted to share my experience as a Motability customer affected by a known fault with my vehicle.

Firstly, I want to recognise my local dealership, Howard’s of Yeovil, who were excellent throughout. In particular, Sales Manager Tom and Showroom Manager Lloyd went above and beyond. They kept me informed, were honest about the situation, and did everything they could to support me. It was clear they were dealing with a wider issue outside of their control, and their professionalism really stood out.

Unfortunately, my experience with Peugeot UK was the complete opposite.

My vehicle developed a known fault relating to the door locking system and ECU communication, which appears to be affecting multiple vehicles. Despite sending several emails to Peugeot UK, I received no response at all — no acknowledgement, no update, nothing.

For a manufacturer to ignore customers experiencing known faults is extremely disappointing and unacceptable.

What I want to highlight, particularly for other Motability customers, is this:

Do not assume the first solution offered to you is your only option.

In my case, I was initially told that ending my agreement early would involve charges and potential penalties. However, after challenging this and raising a formal complaint, the outcome changed significantly. I was:

* released from my agreement early
* not charged any termination fee
* and received a pro-rata refund of my advance payment

This was the correct and fair outcome, as the issue was due to a mechanical fault and not something I had caused.

I am aware that other customers in the same situation have not been given the same information and are paying fees unnecessarily, simply because they were not told they could challenge it.

My advice to anyone in a similar situation:

* work closely with your dealership — they are often your best point of support
* raise a formal complaint with Motability if you are affected by a known fault
* ask for your case to be escalated to a manager or senior complaints handler
* do not accept termination fees or penalties without questioning them
* ask about your right to a pro-rata refund of your advance payment

There is a clear disconnect between the excellent service provided by dealerships like Howard’s of Yeovil and the lack of communication and accountability from Peugeot UK.

Customers deserve transparency, consistency, and proper support — especially when dealing with known faults that are outside of their control.

Bought my E-2008 5 months ago, it is now in its 3rd month of being in the garage.

The dashboard screen would randomly turn off while driving, was in for a month going back and forth with technical in France until they finally decided to replace the screen. Picked up the car and functions were missing, could only get it back in 2 weeks later and it has been in ever since. No updates from the garage unless I chase, no help from customer service.

I formally rejected the vehicle with the Peugeot Sale branch in Manchester but they refused to accept the rejection and lied about what actions they were taking and have now stopped responding.

I have been waiting for call backs for days from the customer service case handler and manager, but no one seems to want to respond. I'm now trying to go through the motor ombudsman or court.

Peugeot E3008:I just want to share my experience with Perrys so others can be informed.

My car completely broke down—everything was dead—and the RAC wrongly diagnosed it as a dead battery and replaced it. The car then broke down another two times, so I started doing my own research and identified the problem as a faulty door module.

I now strongly suspect that the original battery didn’t actually need to be replaced—it was just very flat. The door module was incorrectly showing the doors as open, which kept the interior lights on and drained the 12-volt battery.

After a five-week wait, once Perrys finally looked at the car, they confidently diagnosed it as a battery problem again and ordered yet another battery. As the car is still under warranty, I assume Peugeot is paying for two unnecessary battery replacements. Perrys didn’t seem concerned about that at all.

Because no spare parts are kept in stock, everything has to be ordered from France. It took a week for the battery to arrive, and then another two days just to get the car back into the workshop.

Now that the battery has been replaced again, I fully expect them to say the door module needs replacing next—which was the issue I identified from the start. That will likely mean another week waiting for the part and more delays getting it fitted. I was even told they “work in steps,” meaning they replace parts one by one rather than addressing the root cause, even if it’s already known.

On top of all this, Motability covered the cost of renting an electric car for me during these five weeks, which must have cost a significant amount of money. I strongly suspect that because Motability is paying, private customers are given preferential treatment, while Motability customers are pushed to the back of the queue. That’s just my suspicion based on this experience.

If you are disabled and already struggling just to get by, I would seriously think twice before buying an electric Peugeot. This has been one of the most stressful experiences I’ve had.

In my view, the system is simply not ready for electric cars. The people working at service centres seem to be ticking boxes rather than looking for real solutions or ways to speed up and streamline the process. As long as Peugeot and Motability are paying, they seem happy—even if it takes months to fix something that could be resolved in under an hour. The door module is a simple component—just a few screws and a plug—but since it’s under warranty, we’re not allowed to touch it. So, thousands of pounds are wasted, and customers are left waiting up to four months, as I’ve seen in some of the Facebook reports, for their cars to be fixed.

Going through a horrendous time trying to get Peugeot to fix my car that is under warranty. Do not buy a car from these people because once you do, there will be no aftercare and your warranty will mean nothing.

I am currently dealing with an unresolved issue involving my Peugeot 3008 1.5 BlueHDi, which was taken to an authorised dealership (Arnold Clark, Glasgow) following a recall.

After the vehicle was inspected, a fault was identified and a repair quotation was provided by the dealership.

I then contacted Peugeot Customer Services and was initially informed that recall-related guidelines would apply and that the dealership had been advised accordingly.

However, I have since received a different response stating that no contribution would be made and that certain work would be considered diagnostic and not covered.

This has resulted in a lack of clarity, as the information provided by the dealership and Peugeot Customer Services does not appear to be consistent.

In addition, the vehicle has been at the dealership since 19 January, leaving me without its use for an extended period while I continue to incur ongoing costs.

I am currently trying to resolve this matter through the appropriate channels and would welcome a clear and consistent position so that the issue can be resolved fairly.

We hope this review will help save others from making the same mistake we did. Just over a year ago, the AdBlue pump on our 5008 failed and was replaced at a cost of £1,200. Earlier this week, it failed again. Despite the garage assuring us that such a part should last for years, it has failed after little more than a year and now needs to be replaced once more.

Our local main dealership cannot inspect the car for almost a month, during which time the vehicle cannot be used, and Peugeot have already decided, irrespective of the garage’s findings, that they will not contribute towards the cost of replacement.

For two reasons, we will never consider buying a Peugeot again: first, access to a dealership for service or repair is more difficult than getting an appointment with a GP, and that’s saying something. Second, when a part fails that should last for years, it is reasonable to expect that the company that fitted it would be willing to offer at least some modest contribution towards its replacement. Buyer beware: Peugeot is not a brand that cares about its customers.

I am having a problem with a firmware update. It will not load and say it's incompatible with the car, despite being downloaded from Peugeot.
I visited my dealer and was told this 'fault' would not be covered by the warranty and it could be very expensive to investigate.
I raised 2 complaints with Peugeot, the first about the faulty download and the second asking that they authorise the dealer to investigate the problem.
After 10 days I had a phone call saying software problems are not covered by the warranty and they will not pay. They just kept repeating this mantra and would not accept there was a problem with either the software or the car if it would not upload.
Absolutely no concept of 'customer care'. We've caused a problem but expect you to pay the fix it seems to be the attitude.

I have just had a letter from Peugeot saying "it's time to renew my warranty"
I've had at least four emails now the letter.
I've told them every time that I part ex.changed the car they are inquiring about with the same Peugeot dealer I bought it from (Pentagon Barnsley). And I purchased a new E208 from them.
Vin.No.VR3UHZKX1R4127207
THE DATE OF NEW REG.was 23/05/2024
Maybe this Trustpilot review will make them finally get this.
Oh and the new E208 is far BETTER than the petrol ones,(which I've had two).
PLEASE PEUGEOT GET YOUR INFORMATION IN ORDER OR I'LL GO ELSEWHERE WHEN I SWOP FOR ANOTHER "NEW" CAR.
Regards T.P.B.

Had an outstanding complaint since November - customer care is appalling. First email response was in January and not had a reply since. Poor communication with their 3rd parties and no one was aware of any situations after speaking to multiple people.

Absolutely shocking service. Had previous problems but this one is borderline ridiculous. My boot now doesn’t open, my doors won’t lock so car is unsafe and my alarm goes off whenever it sees fit. Called 2 Edinburgh dealerships and quoted 6 weeks. My neighbours are ready to lynch me due to random bursts of car alarms. I now have to leave my car overnight in my workshop 4 miles from home as not to annoy anyone. Called customer services countless times and chocolate fire guard springs to mind. Never really experienced this level of customer service anywhere.

We have a recall on our car. It has failed the test and apart from MAJOR recall parts it also needs extra due to this. Peugeot is NOT interested. Have made x amount of calls, logged a complaint and getting auto mated AI answers - nothing to do with the actual complaint. Finally got through to Stellantis who look after the recalls. They have now promised me that they look into this to make sure I get no extra charges! BUT they will not honour 2 days vehicle hire (as confirmed to them by Peugeot directly!!), as it is not a 'Stop drive' recall. So I need to drive an hour to get it to the most local dealer, loose working hrs, pay for transport back and forth. We bought this as a brand new car and did not expect to have a recall and then have to pay for extra expenses! Peugeot should address this big problem as there will be MANY more who have the same issue!

I've got a Peugeot and it's the worst car I've ever had. Non-stop problems. DO NOT buy a Peugeot. You will regret it.

My Peugeot E-3008 is well within warranty, yet the level of service I have received has been completely unacceptable.

On Wednesday 14 January, I was forced to take the vehicle to the Peugeot dealer in Oldham after the RAC confirmed the 12V battery was faulty. At the same time, the dashboard repeatedly displayed a critical warning: “Electronic traction system failure: Stop the vehicle!” — clearly a serious safety concern.

From that point on, both the dealership and Peugeot Customer Care did nothing but pass responsibility back and forth over something basic: a courtesy or hire car. Customer Care insisted they could not even consider providing one “until diagnostics had been completed,” while the dealership claimed they had no availability. Meanwhile, I was left without a car.

The vehicle was already booked in for a recall on 19 January, so I reasonably expected the issues to be addressed promptly. Instead, I was informed that the dealership was unable to connect their diagnostic equipment to the car — twice — and had to raise a technical ticket with Peugeot on 19 January. I was told this would improve my chances of getting a hire car.

It didn’t.

Days later, Peugeot’s technical team still hadn’t responded to the ticket. The dealer directed me back to Customer Care, who once again refused to help. No escalation. No ownership. No support.

The end result?
A car that has failed, two children to transport, and a manufacturer whose primary concern appears to be avoiding the cost of a hire car — not customer safety, loyalty, or basic responsibility.

I have now been told there is no escalation point beyond Customer Care. That alone explains the dysfunctional processes and lack of accountability. For a major automotive brand, this is astonishing.

I have purchased five brand-new Peugeot 3008s over the past ten years. Based on this experience, this will be my last Peugeot. Loyalty clearly counts for nothing, and when something goes wrong, customers are simply left stranded.

I would strongly caution anyone considering Peugeot to think carefully about what happens after the sale.

I intend to send this complaint directly to their CEO and other Senior Management at Stellantis, the owners of Peugeot. Unfortunately, they do not appear to have a Customer Services Director for me to write to.

I purchased my used Peugeot 5008 when it was 3 years old. The first 3 years of the car it had a full service history but issues started happening and the garage couldn't work out what it was. Turns out Peugeot had been putting the wrong oil in my car and completely damaged the engine. Instead of replacing the engine they changed parts but it still didnt work and then refused to sort the issue further due to the age of my car now. So now I have a family car that doesnt work! The customer care team is terrible! They have no concern and generally cant be bothered with the complaints. They are rude and sound bored when talking to you. You get passed to all different people who some tell you it will be covered and others then say it isn't. Utter shambles of a company and has put me and family and friend soff purchasing from them again!

Well Peugoet are not doing well on this site.
I have left feedback about the app how bad it is.
Today I had a notification that my new car had reported back to Peugoet that my car is fine no issues found all good, wait what I have a traction fault since December 6th been in once couldn’t fix it think it’s the OBC (known fault?) too many fault codes to diagnose actual fault.
So the car doesn’t send data back to Peugoet servers it’s just a convenience trick to say look we are checking your car everything is OK.
I love the car E208 but if not fixed by end of month will be asking for my money back under not fit for purpose.

TERRIBLE! Probably the worst customer service and company I have dealt with. I bought a Peugeot 3008 1.5 in July this year and it had an outstanding recall on it for the camshaft chain. I booked in for the recall at Stellantis&You in Leicester, they passed the recall on the 3rd of November 2025. Two weeks later the vehicle has broken down in the middle of the road for the same exact reason it went in for the recall, as diagnosed by AA when they came to tow the vehicle. I sent the vehicle back to the dealership and it's just been back and forth with no resolution. Really poor and rude service from Stellantis& You Leicester who have put me in loop of a waiting game. I have been without a vehicle for a couple of weeks now, getting an Uber to work and still paying insurance on my vehicle that is sitting with them.

I got it touch with Peugeot Customer Service directly on 13 December 2025, no one got in touch with despite having a case number and calling them multiple times, today when I told them I am escalating the issue to the Motor Ombudsman an agent named Nicolas called who just gave vague answers and that someone will get in touch. I didn't accept those answers and asked to speak with a manager with he denied and said he can't let me speak with them. I spoke with another agent yesterday named Tamari she said Richard was my case handler and he would email me. Today the agent named Nicolas says there is no one by the name of Richard working there. What a joke of a company, the Motor Ombudsman reallys needs to look into this fraudulent company.

I will definitely be taking this further and get all my costs compensated, to their audacity they haven't even offered me a courtesy car! A recall is a manufacturering flaw! Not a consumer issue who purchased your product in good faith.

DISGRACEFUL AT BEST!

I had a Peugeot 2008 for 8 years which was a good car so I thought I'd buy another one so bought a new electric 2008 GT which I thought was a very nice looking car... But just over a week ago both struts on the tailgate have failed I contacted Peugeot and asked if they could organise the dealer to either fit new struts or if I could pick them up and get them fitted myself and return the old ones back to the dealer...but Peugeot replied that the dealer could supply them but I'd have to pay for them... I only bought the car on September so have only had it for 3 months yet this is the reply from Peugeot... I'm over 76 years old and had spinal surgery this year so shouldn't be lifting such a heavy tailgate so if I could turn back the clock I'd never have bought this car... when buying a new car you need a good customer care service... and in my opinion Peugeot don't have a good customer care service and anyone thinking of buying one I'd seriously think about it.
A very unhappy Peugeot customer.

Put review on few months ago regarding timing chain recall car back at home address unresolved please avoid Peugeot products at all costs I’m now left with a finance agreement that still has to be paid Peugeot is a joke no conscience

My 2024 Peugeot e-2008 broke down at just 9,000 miles, and the customer service has been shocking. No callbacks for days, no ownership, and teams just passing me around. unhelpful, and completely unreliable. One of the worst service experiences I’ve had.

Vospers Peugeot Torquay,As a Driving school I need to be on the road and the Torquay branch did the best they possibly could with in there control,and an special thanks to Jessica whom was very professional.

How ever I can't say the same for the good will team !!!!!!!