Peugeot Anmeldelser 

I’ve had a terrible experience all round with Peugeot. Do not trust these people.

My peugeot 3008 has a problem with the adblue tank. Despite this being a known problem, it seems although only 8 years old, and only having 62k miles on the clock, peugeot have no morals or respect for their customers. !
I loved peugeots but their customer care is zero

The vehicle was purchased from Peugeot Rochdale

The camshaft chain repair has been declined due to the vehicle going one week over servicing time as i could not get the car in for service as they were busy
The Emissions fault on dash again, as it had been in for this problem the day before and I was told it had been fixed so it had to go back. The technician suspects the diesel injectors are worn and have caused consequential damage to the diesel particulate filter due to over fuelling. The engineer for Peugeot Extended warranty has carried out assessment and confirmed the DPF was rejected as it doesn’t cover DPF for consequential failure, so would only potentially cover the injectors

the bill is heading towards 5,000 pounds now I'm absolutely devastated the car is very low mileage its only done 36 thousands miles so none of these things should need replacing at such low mileage ,the stress of all this is just awful I never thought Peugeot would treat me like this I had the extra warranty as they said it would be a safety net for me if the unthinkable happened but now I find out that the warranty is worth nothing I'm so upset ,I'm not sleeping and have been crying on the phone to Peugeot for a few days now, I'm just so shocked that they would do this .

e2008
I will keep this brief but in doing so, I will have to miss out on specifics, but I am aware of winter/summer charge differences!
my e2008 is not yet 2 years old, although had done 25k. I noticed that I could not charge it above 180 miles, despite when new charging it to 214 miles.

This is nearly a 20% reduction and so I was concerned and content the Coventry branch. I was told this was all ok and within 'their' spec. although their spec. is not advertised anywhere for this time period. (the EV battery reduction norm is no more than 2.5% per year).

I got a battery check which I thought would included battery health check but all I got was a technician saying yes it's charging and yes within their spec.

Peugeot's spec is to 166 miles in the summer for 100% charge for a car 2 years old when it was 214 when new...a 22% reduction!!
How can that be acceptable?
All I got from the manager of Coventry was I was assuming too much when I took it in for a battery check?

If one has to wait 6 weeks, as normal procedure, to book in for a EV battery check, then one should assume it will be done fully if the car is this old! I was told it would cost more than £150 to do this.

I have bought some 12 plus Peugeots over the past 8 to 10 years, all from brand new and include, 108s, 208s, 2008s, 308s, 3008s and a 508SW - some for my company sales force and many for myself, my wife and also grown up children. All have been been serviced by a main agent, Arbury Motors of Bromsgrove. I am unaware of any major problems and indeed most have been 100% trouble free over the 3 years that we hold them for before upgrading. In business I used to run Mercedes S350 saloons at a cost that now buys me nearly three 3008s and I struggle to find much difference in comfort, quietness and most surprisingly reliability. The current model range is attractively styled, uses quality materials in the interiors and apart from some quirkiness in setting up and getting used to the dash settings I am more than content to remain with Peugeot and see no reason whatsoever in spending far more money in returning to Mercedes, BMW or Audi - all makes that I have ran before and none of which proved to be trouble free. I have no connection with either Peugeot or Arbury Motors and have faithfully reported my knowledge and experience of the cars that I have owned. Some of the reviews as listed are so far away from my experience of the cars and the dealers that we have and continue to use, that I can only express my amazement

Peugeot Stellantis in Chiswick made my car purchase very special thanks to Harry and James who went above and beyond.

Bought a brand new 2008 at Christmas 2020.
Its been fully serviced and looked after. Its done less than 15,000 miles and just had to have the wet belt replaced at a cost of almost £600. Not only did the customer service team not care but were quite rude about trying to make a complaint or take the problem further.
Why isn't there a proper complaints department or procedure ? Ridiculous to put a perishable rubber belt inside the engine and keep it in oil. At least if it has to put inside the engine , which I can't think why it has to be, why not use a chain ?
Will be getting rid of the car and will not be buying another peugeot if i've got to worry about major problems at 15,000 miles

Please do not buy Peugeot expert van as it comes with problems regarding the urea tank. The local dealers trying rip you off and Peugeot customer service is non existent.

Avoid peugeot like the plague!
I have never had a car built so poorly with such god awful customer care either. If you want a car that does more than 30000 miles without having engine failure then do not have any kind of peugeot unless you want a massive bill and months of messing around with absolutely zero kind of help.

Well where do I start. My wife and I purchased and 3008 Hybrid from Perrys in Bletchley in 2022 this was a brand new factory order. We did our research and believed this was the next logical step for us up from a standard 3008. 2.5 Years in how wrong were we.... The has developed a fault with the Hybrid system and of course we know nothing about this being a new technology we rely on the manufacturer and dealer to support and advise... again how wrong were we! We booked the car in and had to wait over two weeks in which time neither the dealer, manufacturer or finance company could tell us that the vehicle was safe to drive and roadworthy.... so we were just left to suck it up.... then came the dealer experience... they took the car and claim to have diagnosed the problem to be a small battery which peugeot now claim is not covered by their warranty?? Hang on I bought a 40000+ new car with an 8 year traction battery warranty and 3 years on everything else... but when were we ever told that we would face a £600 repair bill in warranty ?? We were not and neither the dealer or the manufacturer advised of this... a little dishonest and deceitful one thinks. Any way back to customer service wow there isnt any the dealer wanted £180 to give me my keys back and Peugeot basically dont want to know and now it seems the shutters are well and truly down. I am a 25 year customer of Perrys Milton Keynes and Peugeot and that counts for nothing. There is no customer service or loyalty anymore. We are currently talking to the finance company about handing the car back with the fault.

The Morale DO NOT BUY A PEUGEOT, CITROEN or any other Stellantis Brand!! You will be left with a lemon.

Booked my car in for a service at Peugeot Edinburgh didn’t carry out as requested had to arrange to take car back was called asking who I agreed this with girl on phones attitude was awful when I questioned why I was being asked cancelled whole thing will take my car to someone who is interested! Never again will I deal with this dealership!!

Wanted all my personal information to get a price for a small plastic part. Terrible service, they just put me on hold until i hung up.

Firstly the app, totally useless, took ages to setup and then it never works properly. I have the connect and thankfully its a free six month trial. When the trial is done their is no way I am paying over £100 to use it per year. Secondly the car, picked up my 408 225 GT Hybrid and it looks great, its comfortable and drives ok. As for the drive assist and the adaptive cruise they have a lot to learn from other makes with how this works. My last car, one button and boom its on, slows down at bends, indicate to go left or right it slows down so you can make the corner, come up to a roundabout slows down so you can take the roundabout, go from a 60 to a 40 it would slow down before and then automatically go to 40. This car on the other hand is a nightmare. Press a button for cruise, then have to press ok for it to work, doesnt slow down at bends or when you are turning left or right, doesnt slow down for roundabouts, when you go from a 60 to a 40 stays at 60 then you hit the 40 zone and then you have to press the ok button so it goes down to 40, now I realise why there are not many 408's on the road, when you pay over 44 grand for a car you expect it to be better. This is my last lease car before retirement and I was going to buy this one after the three years, more than likely I will hand it back early and take the penalty payment.

Excellent service, would highly recommend:-)
Staff very friendly and go out of their way to help.

Until last year I had inly ever owned 3 cars and 2 have been Peugeots. Both have had life threatening faults. The first one, a 206 d-turbo, just breaked on its own so I was driving along at 50 and I was suddenly doing 20. Luckily it was boxing day on a rural road or it could have been disastrous. The other, a 207, had a power steering fault where the power steering would suddenly cut out out the blue do you never knew if it was working. This was a recall on many cars but not mine. The following year the place where I worked who had a 207 a year newer had the same fault. A garage quoted them £1500 to fix it, luckily I had experienced this and did get Peugeot to mend it for free but again the car was never recalled? How can they get away with manufacturing such dangerous cars? On top of this the 207 had serious clutch and gear box issues and it definitely wasn't me. It had 3 full clutch kits and fly wheels, 4 master cylinders, 3 slave cylinders. At least I know why it had already had 2 owners at 3 years old when I bought it. In addition to this, the quality of the safety tools is appalling, made of a low grade alloy (probably similar to the parts used on the joints of the titanic). The wheel wrench snapped first use and the same thing happened to a friend with a Peugeot partner van and when I did need towing, I was only towed a few meters and the towing eye just bent and snapped, again leaving me in a dangerous situation and damaging the car. Peugeot did not want to know.
Peugeot do make pretty cars but I will never ever be taken in again. If both the cars I had had life threatening issues it really doesn't say much, unlikely to be a coincidence. I was so traumatised I went out and bought a brand new car in the most reliable car I could find and a further car so I could drive it while I waited for the new one because I was just so scared of driving the Peugeot. Stay away if you want something safe or reliable! I honestly don't understand why they are still allowed to make cars!

After 8 months of owning a new 308 GT Hybrid, getting rid of it as connected services are not working, customer service never offered a resolution after multiple contacts, local dealer will not help either, and send back to customer services, car lost half its value in 8 months. Really a bad package, costing £1,000's in a short amount of time

we have a **** Peugeot new 2024 car all electric and my son drives a Toyota aygo X 2022 that is so much more reliable and better... I am now on first name terms with my local Peugeot service centre.. Sorry love the brand after my 205 GTI.. Different times..

My mother is disabled. Her wheelchair accessible vehicle is a lifeline for her.
It has been in the garage since July 2nd following a MOT where it was discovered that a BSI unit was needed. It is now mid October and no sign of the part. This is a very small repair.

At no point has any additional care or empathy been shown to my mother for the life limiting impact this has had - including cancelling a holiday (cost of hire car was prohibitive and no offer of help) and meaning that it was nigh on impossible to leave the house due to her disability.

Worse than all of this has been the treatment by customer care which defies belief and has actually made the situation worse with at best confusion and ineptitude or at worst deceit and a lack of care and empathy. Examples include - telling us a part would be delivered, when we now know it would have been clear to them that this wasn't the case. Also, referring us to the courtesy car team, when it's obvious we don't meet the company's own criteria. All seems geared towards stalling and confusion rather than care and solution.

DO NOT RECOMMEND.

Local dealership (Busseys, Norwich) are more helpful and seem if anything a victim of wider company malaise.

Purchased a Peugeot from one of their dealerships - with a Peugeot warranty. Car has had two faults in the last month. I've had the car for almost a year so can't return it. Complained to Peugeot - whose Customer Care adviser was extremely rude, including telling me it was my fault for purchasing an older car (even though the car is still under warranty)! Complained to Peugeot again about this and they just don't want to know. I will never buy from Peugeot ever again. I love the car, but the Customer Care is appalling!

My 2021 Peugeot boxer with only just 17,000 miles on it the power steering pipe bracket has cracked I was told by the dealer that was a common problem.As the van has done so little mileage and it is a steering component I expected it to be done under warranty so I got in touch with Peugeot customer care which is just a call centre not even in the uk.The first person I spoke to said that Peugeot would probably pay half for the repair which in my mind being a major steering component should really be recalled and replaced with a pipe and bracket fit for purpose.The next person I spoke to said that Peugeot would NOT pay for anything. I put the problem on a camper van forum on Facebook which I was horrified to see that it is a very common problem which Peugeot/Citroen are fully aware of so obviously Peugeot / Citroen are waiting for someone to have a serious accident before they will do anything. What a appalling company this is my first Peugeot and it will certainly be my last! I am Seriously thinking I should put the problem and my experience on all the Facebook and social media motorhome and campervan sites !