The website is really easy to navigate and the contract options easy to understand! Well i was being kind and focusing on the positives but the truth is the call handlers are rude and unknowledgab... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I must give credit where credit is due and say Petgevity have been fantastic since my Border Terrier developed both cushions and diabetes and have been a delight to deal with. Good communication... Vis mer
Told me they were getting back to me after I've been in hospital since the start of august. Never got back to me and policy is cancelled. All because they sent their final reminder for payme... Vis mer
Petgevity has been a life saver in helping with expensive vet bills. It's so reassuring knowing that you can give your cat the best possible care to keep her well. Claims are processed very quickly, u... Vis mer
Informasjon om virksomheten
Om Petgevity
Skrevet av virksomheten
About us
It's time pets had the support they need to live long, healthy lives – regardless of their health history. So in 2021, Petgevity made a promise to support this goal by providing the right care, the right cover and the right protection 👩⚕️
Pets are more than just animals… They're family, and they deserve the best chance to live a long, vibrant life, free from limitations. That's why we created Petgevity – designed to help every pet thrive, no matter their health history or age 🐶🐱
Why Petgevity?
Protect your cat or dog from just four weeks old with no upper age limit and cover for pre-existing conditions*.
It's pet insurance to suit both your pocket and your pet's individual needs.
- A choice of vet fee limit between £1,000 and £15,000
- Quick payment – Our claims were paid on average in 3.5 days in 2025, with an 89.68% approval rate
- Decide if you'd like to add an excess or bill share (also known as co-payment)
- Choose additional cover options like dental illness, travel and holiday, and missing pet cover
- Pick and mix cover limits to suit each individual pet, all under one multi-pet policy
With Petgevity, you get more than just vet fee cover:
- Unlimited 24/7 video calls to UK-based experts FirstVet 📲
- Dental accident cover 🦷
- Behavioural treatments and complementary therapy 👩⚕️
- Emergency care 🏥
- Third-party liability for dogs 🐶
*Cover for pre-existing medical conditions is subject to acceptance on our Lifetime Plus policies. They will not be covered unless you have declared them and they are shown on your Confirmation of Cover.
Reviews prior to 15th March 2025, were for this business under its former name.
Kontaktopplysninger
Britannia House, NN47YB, Northampton, Storbritannia
- 0333 006 3211
- info@petgevity.co.uk
- petgevity.co.uk
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Lorraine was super helpful resolving a…
Lorraine was super helpful resolving a query for me. Thank you!
19. august 2026
Svar fra Petgevity
We're so glad Lorraine could provide such helpful assistance with your query. We appreciate your kind words!
Kind regards,
Petgevity Team
Customer service is excellent.
Customer service is excellent.
I am kept up to date with claims that I have made and always paid promptly.
Can't fault this company.
19. august 2026
Svar fra Petgevity
Thank you so much for taking the time to share this. We're really pleased to hear you've found our claims updates and payment turnaround reliable, that's exactly the experience we aim to deliver. Thank you again for your kind words.
Kind regards,
Petgevity Team
Very efficient claims process and…
Very efficient claims process and without any hassle, very impressed.
4. august 2026
Svar fra Petgevity
Thank you for the great feedback. We're delighted the claims process was smooth and hassle-free for you, that's what we strive for every time. Thank you for choosing us.
Kind regards,
Petgevity Team
Great service
Great service, swift efficient. Very fair pricing. Great help as well. Highly recommend. Clearly love pets not just in it for the money.
9. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Petgevity
Thank you for such a lovely review. We're so glad you experienced fair pricing and great support, and it means a lot that it comes through how much we care about pets, Thank you for recommending us.
Kind regards,
Petgevity Team
I needed new pet insurance for an older…
I needed new pet insurance for an older dog,after looking around I found petgevity the cheapest and best one for my needs and of course my pets needs,very gratfull that the app was easy to use as well 👍
18. august 2026
Svar fra Petgevity
We are so pleased to hear that Petgevity was the perfect choice for your older dog's insurance needs! It's wonderful to know that our app was easy for you to use. Thank you for sharing your positive experience with us; we truly appreciate your kind words.
Kind regards,
Petgevity Team
A price increase of 55%!
Monday, 24 August
Last week I received a response providing two options:
- Adjusting my cover levels
(No surprise there. And they were happy to accept my money at the current cover. Of course they blame the government, but none of my other insurances have had such a ridiculous increase!)
- Applying a discount while maintaining the same level of cover
(A pleasant surprise, but not holding my breath. They want me to tell them if I have made any previous claims with them!)
The saga continues and will keep updating.
Tuesday, 18 August
Just received my renewal notice for our four pets and the increase is a whopping 55%!
No explanation apart from generic ones.
We opted with Petgevity (when it was still called Petsure) based on the positive Trustpilot reviews. Sadly, since the name change, they have started charging ripoff prices.
They offer to look at options to help reduce premiums, but unlike other insurances, that doesn't mean you call and they lower the price. It means options such as increasing the excess or bill share, or lowering the vet fee cover.
They charge reasonable prices to draw you in, but they do so to charge extortionate prices when they have you hooked.
I fully expect fees to incrementally go up, but 55% from one year to the next?!
Disgusting practice!
14. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Petgevity
Hello,
Thank you for taking the time to share your concerns. We’re sorry to hear you’re unhappy with the renewal premiums for your four pets.
We appreciate that a significant increase can be frustrating. Premiums are reviewed at renewal and can be affected by a number of factors, including your pets’ individual circumstances, claims history and the rising cost of veterinary treatment.
If you would like to discuss your policy and the options available to you, please contact our Customer Services team on 0333 0063211, who will be happy to help.
Kind regards,
Jenni
Ali was amazing in helping me with my…
Ali was amazing in helping me with my renewal which stopped me from changing my provider
18. august 2026
Svar fra Petgevity
We're so happy to hear that Ali provided such excellent assistance with your renewal, thank you for staying with Petgevity.
Kind regards,
Petgevity team
Reasonable annual premiums.
Reasonable annual premiums.
Reasonably quick response to a claim
16. august 2026
Svar fra Petgevity
We're happy to hear that our premiums are reasonable and our claims response was quick. We appreciate your feedback.
Kind regards,
Petgevity Team
I have have made a total number of 5…
I have have made a total number of 5 calls this morning trying to get info on claims submitted. I have been thrown from pillar to post. Called claims, they refer me to customer services who refer me back to claims, who refer me back to customer services who again refer me back to claims who then can’t find my details on the system and cut me off. This is no way to run a business. Please please respond.
18. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Petgevity
Good afternoon,
Thank you for bringing your concerns to our attention. We have passed this back to our claim’s specialist complaints team. You will receive a formal acknowledgement and details on the complaints process within the coming days.
Many thanks,
Jenni
Excellent thank you.
4. august 2026
Svar fra Petgevity
Thank you for the great feedback.
Kind regards,
Petgevity Team
Give Petgevity a try , very competitive
Very competitive price , no problem with claims , very happy with them😊
18. august 2026
Svar fra Petgevity
We are so happy to hear you're pleased with our competitive pricing and claims process. Thank you for your kind words!
Kind regards,
Petgevity Team
Easy to use and prompt accurate…
Easy to use and prompt accurate questions, not misleading ones
18. august 2026
Svar fra Petgevity
Thank you for the great feedback, we're really pleased the quote process was quick and the questions felt relevant and clear.
Kind regards,
Petgevity Team
When I’ve had to claim or call the vet…
When I’ve had to claim or call the vet line it’s been an easy experience
18. august 2026
Svar fra Petgevity
Thank you for sharing this, we're really pleased claiming and calling FirstVet have been smooth experiences for you. That's exactly what we aim for when it matters most.
Kind regards,
Petgevity Team
Renewal payment was taken too early
My previous insurance payments all came out of my bank account on the 27th. But when the policy renewed the payment came out of my account on the 12th of August, which is 2 weeks before I get paid, and has left me short for the month
4. august 2026
Svar fra Petgevity
Hello,
Thank you for taking the time to leave your review. I’m sorry for the inconvenience caused by the payment dates.
Renewal payments are scheduled to be taken on the date your policy is due to renew. The payment taken in July was the last and final premium due for your 2025/2026 policy, which is why the renewal payment was taken relatively close to the previous payment.
I appreciate that having two payments close together can be difficult, particularly when it falls before your usual payday. I’m sorry for any financial inconvenience this has caused.
Kind regards,
Jenni
Shocking how they treat their loyal customers
Wow!! No claims made but Petgevity just jumped my premium up by 49.8%. We all know things are more expensive and yes, just like my car, house... insurance, I expect it to rise a bit when my renewal comes up. But nearly 50% is not inflation. It's greedy insurance companies who try their luck, hoping we won't notice and the Direct Debit will just roll on. That's not the type of company and brand values I want to support. Just cancelled and moved to LV for better cover, lower excess, for MUCH less ££.
16. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Petgevity
Good afternoon,
We’re sorry to hear you’ve been unhappy with your renewal and have chosen to leave Petgevity.
As no policy details have been provided with your review, we’re unable to look into your individual circumstances or discuss the reasons for the renewal increase. If you would like to discuss your policy with us, please call our Customer Services team on 0333 006 3211, and we’ll be happy to assist.
Many thanks,
Jenni
Easy to sort my policy
14. august 2026
Svar fra Petgevity
We're so glad to hear that sorting your policy was a straightforward process for you. Thank you for your positive feedback!
Kind regards,
Petgevity Team
Despite being a loyal customer with…
Despite being a loyal customer with zero claims, and no changes in our pets health, other than 1 year older, you increased the premium by almost 34% this year. A whopping £102 increase in a year. Eventually I did negotiate a sizeable discount, otherwise you would have lost us. I do not like blatant profiteering. Loyalty is worth something more than just a piece of business. You stand to earn good money from us if you retain us as customers. In my business, the customer was highly valued and every effort made to retain their custom. I think 3 stars is possibly generous given this. Let us hope you try better next year.
17. august 2026
Svar fra Petgevity
Hello,
Thank you for taking the time to leave your review. I’m sorry you were unhappy with the increase in your renewal premium, particularly as you have been a loyal customer with no claims.
We understand how frustrating a significant increase can be. Renewal prices are based on a number of factors, including your pet’s age and breed, rising veterinary fees and the increasing cost of veterinary treatment.
I’m pleased that you contacted us and that we were able to discuss your renewal with you and apply a discount to help reduce the cost. We really do value your custom and appreciate you choosing to continue your cover with us.
Thank you again for your feedback.
Kind Regards,
Jenni
Huge hike in renewal price
Huge hike in renewal price, we’ve never made a claim and unjustified in my opinion
17. august 2026
Svar fra Petgevity
Good afternoon Joseph,
Thank you for taking the time to leave your review. I’m sorry to hear you were unhappy with the increase in your renewal price, especially as you haven’t made a claim.
Renewal prices are affected by a number of factors, including your pet’s age and breed, rising vet fees, claims and the increasing cost of veterinary treatment and hospitalisation.
We’d be happy to look at your policy and see if there are any options to reduce the price. Please contact us on info@petgevity.co.uk, 0333 006 3211, or via web chat.
Many thanks,
Jenni
Very reasonably priced compared to…
Very reasonably priced compared to others on the market and even had a reduction in price this year dispite claims! Pay out swiftly. Just be sure to check inner policy limits, like cruciate etc.
16. august 2026
Svar fra Petgevity
Hello,
We're so glad to hear you appreciate the prompt payouts. We also appreciate your helpful advice about checking policy limits, as we always aim for transparency. Thank you for your positive feedback!
Kind regards,
Petgevity Team
Competitive price and easy to arrange…
Competitive price and easy to arrange on the website.
16. august 2026
Svar fra Petgevity
Hello,
We're so glad you found our pricing competitive and the website easy to use for arranging your policy. Thank you for your wonderful feedback!
Kind regards,
Petgevity Team
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