Petgevity Anmeldelser 6 002

Svar fra Petgevity

For 1 dag siden

Hello Kirsty,

Thank you for taking the time to leave your review.

We can see that you had opted out of the renewal process, which is why your policy did not automatically renew. However, we’re pleased to see that you were able to get back in touch with us and successfully renew your policy. Thank you for choosing to renew your policy with us for another year.

We’re sorry to hear that you experienced some payment and communication issues along the way, but we’re glad this was resolved in the end. It’s also great to hear your kind words about our team member. We’ll be sure to pass on your feedback.

Many thanks,

Jenni

Svar fra Petgevity

For 3 dager siden

Dear Martin,

Thank you for taking the time to leave your review.

Although our pricing team work hard to keep pricing competitive at renewal, there are factors that can increase the cost. This will partly be down to whether there have been any claims, the age and breed of your pet, along with other things such as rising vet fees and increased underwriting costs.

Petgevity offer two types of policies; the Lifetime Plus and Lifetime. Your existing policy and renewal quote are for the Lifetime Plus cover, while your new policy is for the Lifetime option.

Your new policy does not provide quite as much cover as the Lifetime Plus and does not offer pre-existing medical cover.

There are cover differences in the optional extras, excess, and bill share when comparing the two covers. These differences result in this being a cheaper option, and you can download both copies of our policy wording from your online account for comparison.

It's great to still have you as a Petgevity customer! If you wish to discuss this in any more detail, then please call us on 03330063211 or email info@petgevity.co.uk.

Kind Regards,
Kayleigh

Svar fra Petgevity

For 12 timer siden

Good afternoon,

Thank you for taking the time to leave a review. We are glad to hear that you have not had any problems and that our claims process is quick and easy to use. Thank you for your continued loyalty over the past few years.

Kind regards,

Michele.

Svar fra Petgevity

For 5 dager siden

Good afternoon Nick,

Thank you for taking the time to leave a review. Due to a technical issue, renewal notifications were unfortunately not sent out to some policyholders, and I completely understand how frustrating that must have been.

I can see that when you initially contacted us to request cancellation, that there was a direct debit payment that was pending, so we could not cancel your policy until our system had updated.

After discussing your renewed policy with an agent, to see if there was anything we could do on your policy, like amending the cover levels, the policy was then cancelled for you as requested on 02/04/2026. A BACS refund was issued that can take up to 15 working days to go back to your bank.

We are sorry to see you go, but please do check back with us in the future,

Kind regards,
Michele.

Svar fra Petgevity

For 3 dager siden

Good Afternoon Karen,
Thankyou for taking the time to share your experience.

I am sorry to hear you are not happy with your renewal offer, whilst we do try to keep pricing as low as possible, there are many factors taken into consideration when it comes to a renewal. Some of the main factors include age, breed, inflation and new veterinary treatments, and to ensure we can continue to cover any potential costs prices may increase.

I can see you discussed your renewal with an agent who managed to offer a better price and also looked at changing the cover levels to try get a more suitable option for you.

I am sorry to hear that you have decided to cancel your renewal with us, however we thank you for being a customer with us over the last couple of years and I am pleased to hear you have found alternative cover for yourself and fury friend.

If there is anything else we can do to help, please do get in touch.

Kind regards,
Adele