I am a loyal customer of Paula’s Choice, their customer service is fantastic and their products are the only ones I trust! Whenever I try a new product that hasn’t worked for me I’ve been able to retu... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Been using C15 super booster for a couple of months and my skin has really brightened. The exfoliating treatments are lovely too, currently using Daily smoothing 5% AHA, having started on 1% BHA, and... Vis mer
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I have to say, 5 is the proper score, the items they sell are simply the best, ‘shine stopper’ my favourite. However, the buying process is far from easy, I decided to buy a few products as it was 20%... Vis mer
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Really good products, really excellent and fast customer service. Does what it says on the tin type of products. Doesn’t have a crazy amount of ingredients that I can’t pronounce. Premium ish price po... Vis mer
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Informasjon om virksomheten
Kontaktopplysninger
Grote Koppel 7, 3813 AA, Amersfoort, Nederland
- + 44 (0) 203 608 9813
- info@paulaschoice.co.uk
- paulaschoice.co.uk
4,5
Enestående
94 anmeldelser
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Har svart på 100 % av de negative anmeldelsene sine
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Good customer service and good quality products
I ordered the 5% Vitamin C Sheer Moisturizer SPF 50, I use it on top of my usual moisturiser. For starters it is the best SPF 50 I've ever used, no white cast at all and good quality ingredients. And the customer service provided was spot on.
The original order arrived exploded in the box. I assumed this happened with the courier. I contacted paula's choice very disappointed with the courier and they immediately offered their apology and arranged for another cream to be sent out without me having to ask, and sent it with a different courier at my request.
Overall very happy with the product and the customer service 10/10.
18. februar 2026
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Svar fra Paula's Choice UK
Hi there, thank you so much for taking the time to share your experience with us!
We’re so pleased to hear how much you’re loving the 5% Vitamin C Sheer Moisturizer SPF 50, especially that it’s earned the title of best SPF 50 you’ve ever used🥰 No white cast and carefully chosen ingredients are exactly what we aim for, so it’s wonderful to know it’s working so well in your routine.
We’re truly sorry your original order didn’t arrive in perfect condition. That’s never the experience we want for our customers. We’re glad our team could step in quickly to arrange a replacement and accommodate your courier preference as your peace of mind is important to us.
Thank you again for your kind words. It really does mean a lot to us.
Kind regards,
Paula’s Choice UK
Lovely experience!
I wrote to the Paula's Choice team asking for recommendations for my next retinol product. They were super helpful and took in consideration all the aspects of my skincare journey I had detailed in the message. Just an amazing experience overall. Thank you!
16. februar 2026
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Svar fra Paula's Choice UK
Hi Laura, thank you so much for sharing your experiece with us!
Skincare is never one-size-fits-all, especially when it comes to retinol, so we’re always happy to take a closer look at your routine and help you find the best next step for your skin. It means so much to hear that you felt listened to and supported as that’s exactly the experience we aim to create.
If you ever want to fine-tune your routine further or have questions down the line, we’re always happy to help. Thank you for trusting us with your skincare journey!
Kind regards, Paula's Choice UK
Great products and dependable service
Paula’s Choice remains one of the most dependable skincare brands in my routine. The formulations are thoughtful, ingredient-focused, and deliver real results over time.
It’s also reassuring to know their customer care is responsive if you ever need support. A solid, trustworthy brand overall.
14. februar 2026
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Svar fra Paula's Choice UK
Hi Barbara, thank you so much for your thoughtful review!
We’re delighted to hear that our ingredient-focused formulations continue to deliver results and remain a dependable part of your routine. That’s exactly what we strive for - effective, research-backed skincare you can truly trust.
It also means so much to us knowing you feel supported by our dedicated Customer Care team.
Kind regards, Paula's Choice UK
Worth all the money you pay
After a year of trying different products for blackheads we finally found Paula's choice! My daughter has very very sensitive skin, with eczema, so many oroducts were too harsh. Here we found CALM range which is perfect for her and after a week or so her skin got used to it. Incredible results after 3 days only.
Customer service is " real" and not AI which is very nice too these days.
It is expencive, but totally totally worth it.
1. februar 2026
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Svar fra Paula's Choice UK
Hi Yulia. Thank you so much for your lovely review!
We’re delighted to hear the CALM range has worked so well for your daughter’s sensitive, eczema-prone skin, especially after such a long search. It means a lot that you’ve seen such great results.
We also truly appreciate your kind words about our customer care team. We’re always here if you need us! ❤️
Kind regards, Paula's Choice UK✨
Incredible!
Incredibly quick to respond, helpful and kind
6. februar 2026
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Svar fra Paula's Choice UK
Hi Giuseppina. Thank you so much for your kind words!❤️We’re delighted to hear you had a quick and positive experience with our team. Providing helpful, thoughtful support is always our goal and your feedback truly means a lot to us.
Kind regards, Paula's Choice UK💫
Always excellent
I have just had another order delivered. It’s always super quick and quality products; I have never had any issues. I have problematic sensitive skin and have spent a fortune on different brands trying to find some products that might calm it. I was starting to lose all hope, but then I found PC’s CALM range and I am so pleased I did. Thank you!
6. januar 2026
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Svar fra Paula's Choice UK
Hi Lauren! Thank you so much for taking the time to share your review. We’re so thrilled to hear our gentle, effective CALM range has made such a positive difference for your sensitive skin, especially after such a long search.
Knowing your orders arrive quickly and the products are working well for you truly means a lot to us.
Kind regards,
Paula's Choice✨
Great customer service
Ordered Christmas gift & received an empty box. Was so upset. But after an online chat with Shannon, have received replacement along with a discount code.
8. desember 2025
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Svar fra Paula's Choice UK
Hi Dawn, thank you for taking the time to share your experience with us. Unfortunately sometimes during delivery things do go wrong unexpectedly, but I'm so pleased we were able to resolve this for you right away. Hopefully you're able to make good use of the discount code to treat yourself! Wishing you a wonderful festive season ✨
My first order was a terrible…
My first order was a terrible experience: I ordered 9 items but received only 2.
The replacement order never arrived, and despite all my follow-ups, I was never issued the refund I was promised.
I kept receiving conflicting information from customer service with no real resolution.
I will never purchase from this brand again and will warn others to avoid the same situation.
8. desember 2025
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Svar fra Paula's Choice UK
Thank you for taking the time to share your experience, and I’m truly sorry for the frustration and inconvenience you’ve faced. This is far from the level of service we aim to provide, and I completely understand your disappointment.
I’d really like to help make this right. Please reach out to us with your order details so we can review what happened and ensure you receive the refund or resolution you were promised.
Thank you again for bringing this to our attention, and I’m sorry your experience has been anything less than smooth.
Kind regards, Paula's Choice ✨
I’m new to Paula’s Choice
I’m new to Paula’s Choice, so I can’t yet comment on the products, but the customer service I received today from Nick has been nothing short of outstanding. He’s working solo on a busy Black Friday weekend, and I’ve had to reach out to him repeatedly for help. Not only has he been incredibly responsive and supportive, but he’s gone above and beyond to make my first experience as a customer a truly positive one.
I genuinely believe great customer service is what sets a company apart - turning an average experience into an exceptional one and building the kind of loyalty that brings customers back. That’s exactly what you’ve done for me today, Nick. I appreciate it!
29. november 2025
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Svar fra Paula's Choice UK
Hi Tori, thank you so much for sharing this lovely review! We’re thrilled to hear that Nick made your first Paula’s Choice experience such a positive one, especially during the very busy Black Friday rush. We’ll be sure to pass along your kind words. We truly appreciate you taking the time to share this, and we’re excited to be part of your skincare journey! ✨
Absolutely amazing customer service
Absolutely amazing customer service, top notch!
If only other companies would step up to the mark.
Thank you Paula's Choice.
Highly recommend!
3. november 2025
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Svar fra Paula's Choice UK
Thank you so much for your kind words about our service, Jennifer. We’re so glad we could assist you quickly and we truly appreciate your continued support. Kind regards, Paula's Choice Customer Service
Paula's Choice Skincare Free Recycling Programme
I have been a happy Paula's Choice customer for about 15 years, and based on the quality of their products would like to continue being one. However, as someone who cares a lot about sustainability, I was shocked to hear that Paula's Choice UK recently terminated their cooperation with Terracycle, which allowed customers to recycle empty skincare containers properly. I assume this is because the program is expensive to maintain. But doing the right thing is expensive sometimes. And I believe if PC advertised the program better, the uptake would improve as well. Please bring back the recycling scheme or offer a suitable alternative!
15. september 2025
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Svar fra Paula's Choice UK
Thank you so much for your loyalty over the past 15 years. We truly appreciate your support. We understand your concerns about the end of our partnership with TerraCycle and take your feedback seriously. Sustainability is incredibly important to us, and we're committed to being transparent about the steps we’re taking.
You can read more about our ongoing efforts here: https://www.paulaschoice.co.uk/sustainability.
Thank you again for sharing your thoughts.
Kind regards, Paula's Choice UK
Great customer services …
I’ve bought a few products from them and always been happy. I decided to try the Ceramide-Enriched Firming Eye cream, unfortunately my eyes were really irritated by this product. Ive never suffered with sensitivity before so there is definitely something in this product that doesn’t suit me. Customer services were great and refunded my product straight away. I’m happy with their service.
17. september 2025
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Svar fra Paula's Choice UK
Thank you for your kind words about our service, Abby. We’re really sorry to hear about your experience with this product. Unfortunately, not everyone reacts the same way to skincare ingredients, and some can be more sensitive to certain ones than others. While it’s hard to say exactly what caused your reaction, our friendly Skincare Experts are always here to help you find something better suited. We’re so glad we could assist you quickly under our 60-day return policy, and we truly appreciate your continued support. Kind regards, Paula's Choice Customer Service
Lots of companies could learn from…
Lots of companies could learn from Paula’s choice with how they deal with delivery issues. I was missing some items and it’s been sorted lightening fast, would recommend them to anyone. It’s refreshing to see a company that cares about the customer journey ❤️
4. august 2025
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Svar fra Paula's Choice UK
Hi Sophie, thank you so much for your lovely review! While things can occasionally go wrong during delivery (often outside of our control) we’re always more than happy to make it right as quickly as possible. We're so glad you felt supported, and we truly appreciate your recommendation ✨
Kind regards, Paula's Choice Customer Care
Never received my order and customer service refused to refund
Placed an order over 10 days ago. There has been a delay in the warehouse which I happily waited for them to sort. Still no update and customer service have refused to cancel and refund my order as it’s in the shipping department. I shouldn’t have to be expected to wait for when they finally delivery (or not) before I get a refund. I spent good money on this skincare and I’m appalled by the service I have received.
26. juli 2025
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Svar fra Paula's Choice UK
Hi SJ, we’re really sorry to hear about your experience and completely understand how frustrating this has been. Due to unexpected delays at our warehouse (something unfortunately outside of our control) some orders, including yours, have taken longer to process than usual.
While we can’t cancel orders once they’re in the shipping stage, we absolutely want to make this right. Please reach out to us at info@paulaschoice.co.uk so we can look into your order personally and help find a resolution that works for you.
Thank you again for your patience, we truly appreciate it.
Kind regards, Paula's Choice Customer Care
Great and swift support
Great and swift support
Had an issue with the pump on one face washes. Absoloutely adore the product, it's so silky and creamy and gives your face a real wash but when I couldn't use it i reached out to their Customer Support team who got back to me in less than 24 hours, made an effort to support me and got a resolution within 2 days.
Honestly, I've seen so many companies cut staff & costs due to the rise of AI and completely neglect their customers so it was so refreshing to have a real person actually try to help me and not be palmed off
thank you!
21. mai 2025
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Svar fra Paula's Choice UK
Hi Jessica, thank you so much for your kind words and thoughtful feedback! We're so glad to hear that you love the product and that our Customer Care team was able to assist you quickly and effectively.
We completely understand how frustrating it can be when something doesn’t work as expected, and we're really happy we could turn that experience around for you. Your appreciation means a lot to us, especially your recognition of the effort we put into maintaining real, human support 💕
Thanks again for taking the time to share your experience. We're always here if you need anything!
Kind regards, Paula's Choice Customer Care
Shannon from Customer Care very swiftly…
Shannon from Customer Care very swiftly helped me with a product enquiry and resolved the matter. The communication was quick, professional and informative. I am also very impressed by the ethics of the company regarding sustainability. I would definitely recommend Paula’s Choice to a friend.
23. april 2025
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Svar fra Paula's Choice UK
Hi Bridget, thank you so much for your kind words! We’re thrilled to hear that we were able to assist you quickly and professionally. We’re also grateful for your recognition of our commitment to sustainability; it's a value that is very important to us. Your recommendation means a lot to us, and we look forward to continuing to provide you with products and service you can trust.
Kind regards,
Paula's Choice UK
I have been using their liquid…
I have been using their liquid exfoliator for a couple of months now and notice a massive difference in my skin. Worth every penny as my skin has never been so clear.
1. november 2024
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Svar fra Paula's Choice UK
Hi Olivia, thank you so much for sharing your experience! We're thrilled to hear that our Skin Perfecting 2% BHA Liquid Exfoliant has made such a difference in your skin.
Clear, radiant skin that you feel comfortable in is exactly what we strive for, and we're so happy it's working for you! If you ever have any questions or need skincare tips, we're here to help ✨
Kind regards,
Shannon | Paula's Choice
Game Changer!
My skin has never looked and felt so incredible since using these products. After seeing all the reviews online i thought id try out the travel size Calm range and I’ve never been so impressed. I suffer from combination skin, large pores and my skin looks so much clearer. Very happy with the results!
5. februar 2025
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Svar fra Paula's Choice UK
Thank you so much for your lovely review! We’re thrilled to hear how well the Calm range is working for you and that you’re seeing such a positive change in your skin. If you ever need more help or want personalised recommendations, our Skincare Experts are always here for you! Feel free to reach out to us via Live Chat, Email or Phone.
Kind regards,
Paula's Choice Customer Care
Quality skincare and superb support
I initially bought Paula’s Choice C15 Booster and was so impressed that I decided to try another product… then another… then another... and now I have a full AM and PM routine from the brand! Every product has exceeded my expectations, and I’ve seen a huge improvement in my skin. On top of that, their customer service is amazing. If there’s ever an issue, they’re quick to resolve it, and they truly go above and beyond to help. A special shout out to Erica, who patiently answered all my questions and provided top-notch support. I highly recommend Paula’s Choice - both for the quality of their products and their fantastic customer service!
19. februar 2025
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Svar fra Paula's Choice UK
Hi Kristina, thank you so much for your incredible review! We’re thrilled to hear that your journey with Paula’s Choice started with the C15 Super Booster and has grown into a full routine! It’s truly rewarding to know that our products have exceeded your expectations and made a visible difference in your skin.
We also appreciate your kind words about our customer service team. Providing the very best support is something we take great pride in, and we’re always here to help in any way we can.
Thank you again for your recommendation and for being such a valued part of the Paula’s Choice community. Wishing you continued success on your skincare journey! ✨
Kind regards,
Shannon | Paula's Choice UK
Terrible costumer service, don't buy on their website!
I had a terrible experience with customer service. My order arrived today, but the box was empty—there was no product inside. I tried to reach customer service via phone, email, and instant chat, but I never received a response.
I urge you not to purchase from their website; it feels like a scam, and I've seen other reviews indicating that this happens frequently! I will never buy a Paula's Choice product or shop on their website again.
30. januar 2025
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Svar fra Paula's Choice UK
Hi Camilla, thank you for your review.
I'm terribly sorry to hear about your delivery experience. We at Paula's Choice Europe try our best to provide 100% customer service. However, there are areas where we are dependent on other suppliers such as local postal or courier services for the delivery of your order.
Our Customer Service Team is available Monday - Friday from 08:00 - 16:30. Please don't hesitate to get in touch with us and we'll gladly sort this out for you right away.
Kind regards, Shannon | Paula's Choice
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