Kasim was absolutely amazing, very patient and listened to all my needs. He also did his very best to accommodate my needs which i found very helpful. If everyone at Passmefast is as kind and as hardw... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Really happy with PassMeFast so far! Signing up was quick and easy, and they sorted out my theory test booking for me, which saved me a lot of hassle. I didn’t have to worry about organising anything... Vis mer
Selskapet har svart
Extremely happy with the service I received from Pass Me Fast...Jamie was very pleasant, friendly and kept me well informed at every turn. I was very hesitant to book as all others I called just gave... Vis mer
Selskapet har svart
Richard set things out so they were straight forward and easy to understand. Explaining the lesson types and time frames to take the test with clarity. This was great as it’s a large amount of money t... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
PassMeFast is one of the UK’s leading specialists in intensive driving courses. We offer driving lessons, a fast-tracked theory test and an industry leading test alert system to get your licence ahead of usual waiting times. Plus, we handle the admin for you — all you need to do is get behind the wheel and drive! We’ve already helped over 80,000 learners to get on the roads. So, whether you’re a complete beginner or have some driving experience, we’re your faster route to driving!
Kontaktopplysninger
Exchange Quay, Building 8, M5 3EJ, Salford, Storbritannia
- 0333 123 4949
- support@passmefast.com
- passmefast.co.uk
4,4
Enestående
14k anmeldelser
Ber kundene om å skrive anmeldelser
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Har svart på 86 % av de negative anmeldelsene sine
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Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Richard was very helpful and thorough…
Richard was very helpful and thorough when explaining the course
13. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra PassMeFast
Hi Tom,
Thank you for taking the time to leave us a review.
We're delighted to hear that Richard was very helpful and thorough when explaining your course. We understand how important it is to have a clear understanding of what's included and what to expect, so it's fantastic to know that Richard took the time to explain everything in a straightforward and detailed manner.
We really appreciate your kind feedback and are pleased to hear that you had such a positive experience with our team.
Kind regards,
The PassMeFast Team
Lewis is great
Lewis was very attentive, informative and friendly when consulting me about my crash course, would recommend him to anyone going through the same struggles to find the right course as I was
14. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra PassMeFast
Hi Liam,
Thank you for taking the time to leave us such a wonderful review.
We're delighted to hear that Lewis was attentive, informative and friendly while helping you explore the right crash course options. We understand that finding the most suitable course can sometimes feel overwhelming, so it's fantastic to know that Lewis took the time to understand your situation and provide the guidance you needed.
It's especially rewarding to hear that you would recommend Lewis to others who may be facing the same challenges in choosing the right course. Providing clear advice and helping customers feel confident in their decisions is exactly what we strive for.
We really appreciate your kind feedback and are pleased to hear that you had such a positive experience with our team.
Kind regards,
The PassMeFast Team
Very friendly and patient talking…
Very friendly and patient talking through all relevant points and purchase.
Highly recommend.
14. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra PassMeFast
Hi Simon,
Thank you for taking the time to leave us a review.
We're delighted to hear that you found the service friendly, patient and informative throughout the booking process. It's great to know that everything was explained clearly and that all relevant points were covered, helping you feel confident and comfortable with your purchase.
We really appreciate your recommendation and your kind feedback. We're pleased to hear that you had such a positive experience with our team.
Kind regards,
The PassMeFast Team
nadir was amazing really nice and gave…
nadir was amazing really nice and gave great advice and found me the best options
14. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra PassMeFast
Hi Ellie,
Thank you for taking the time to leave us a review.
We're delighted to hear that Nadir was amazing, friendly and able to provide such helpful advice. It's great to know that he took the time to understand your requirements and help find the best options for you, ensuring you felt informed and confident throughout the process.
We really appreciate your kind feedback and are pleased to hear that you had such a positive experience with our team.
Kind regards,
The PassMeFast Team
Kasim made the whole conversation an…
Kasim made the whole conversation an ease and a breeze. I knew exactly what I was booking and understood everything I was signing up for. Tailored my lessons to my ability and I felt very confident booking through him to get me to pass my test. Big thanks to you Kasim
14. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra PassMeFast
Hi Jack,
Thank you for taking the time to leave us such a fantastic review.
We're delighted to hear that Kasim made the booking process so easy and helped you feel fully informed throughout. It's great to know that everything was explained clearly, that you understood exactly what you were signing up for and that the course was tailored to suit your current experience and ability level.
Building confidence from the very start of the driving journey is incredibly important, so it's wonderful to hear that Kasim's guidance and support left you feeling confident about your booking and your path towards passing your test.
We really appreciate your kind feedback and are pleased to hear that you had such a positive experience with our team.
Kind regards,
The PassMeFast Team
Amazing Service
Finlay was great at giving me the breakdown of the course details, was also very friendly and very helpful, even threw in a discount
14. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra PassMeFast
Hi Ben,
Thank you for taking the time to leave us such a wonderful review.
We're delighted to hear that Finlay provided such friendly and helpful service throughout the booking process. It's fantastic to know that he took the time to explain the course details clearly and provide a thorough breakdown of everything included, helping you feel informed and confident in your decision.
We're especially pleased to hear that the experience was a positive one from start to finish and that Finlay's support made the process straightforward and enjoyable.
We really appreciate your kind feedback and are pleased to hear that you had such a positive experience with our team.
Kind regards,
The PassMeFast Team
Nathan was very kind & informative
14. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra PassMeFast
Hi Olivia,
Thank you for taking the time to leave us a review.
We're delighted to hear that Nathan was very kind and informative throughout your experience. Providing clear information and friendly support is something we take great pride in, so it's fantastic to know that Nathan was able to answer your questions and help make the process straightforward and easy to understand.
We really appreciate your kind feedback and are pleased to hear that you had such a positive experience with our team.
Kind regards,
The PassMeFast Team
My first experience with PassMeFast
My experience throughout the booking process was amazing, the information I was given had great details providing what the lesson is about and what would be inside it.
The service is extravagant, with fast responses and clear explanations, making it easy for starters to understand and get ahead with the booking process.
I would recommend PassMeFast for both starters and more experienced drivers as they have a good quantity of personal who are ready to talk to with a polite manner.
14. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra PassMeFast
Hi Tibor,
Thank you for taking the time to leave such a detailed review.
We're delighted to hear that your first experience with PassMeFast was such a positive one. It's fantastic to know that the booking process was smooth and that the information provided gave you a clear understanding of what to expect from your course and lessons.
We work hard to provide prompt responses, clear explanations and supportive guidance throughout the booking journey, so it's wonderful to hear that you found the process easy to understand and navigate. We're especially pleased that you felt our team was approachable, professional and always willing to help.
Thank you for your recommendation and for sharing your experience. We really appreciate your kind feedback and are delighted that we were able to make such a positive first impression.
Kind regards,
The PassMeFast Team
Great handling and information
Finlay was a great help and very informative, covering all bases and leaving me with no questions to ask.
The whole process went smoothly and without stress.
14. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra PassMeFast
Hi Jack,
Thank you for taking the time to leave us such a positive review.
We're delighted to hear that Finlay was able to provide all the information you needed and ensure that every aspect of the process was clearly explained. It's fantastic to know that he was so helpful and informative, leaving you feeling confident and fully informed throughout.
We're also pleased to hear that the entire process was smooth and stress-free. Providing straightforward guidance and excellent customer service is something we take great pride in, so it's wonderful to know that this was reflected in your experience.
We really appreciate your kind feedback and are pleased to hear that you had such a positive experience with our team.
Kind regards,
The PassMeFast Team
Was a really easy process to complete…
Was a really easy process to complete and was bless with the nicest person on the phone Sabrina hat off to her made it so understandable and easy to get through!
14. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra PassMeFast
Hi Elliot,
Thank you for taking the time to leave us such a wonderful review.
We're delighted to hear that you found the process easy to complete and that Sabrina provided such excellent support throughout. It's great to know that she made everything easy to understand and helped guide you through the process in a clear and straightforward way.
Providing friendly, informative and supportive service is something we take great pride in, so it's fantastic to hear that Sabrina made such a positive impression and helped make your experience a smooth one.
We really appreciate your kind feedback and are pleased to hear that you had such a positive experience with our team.
Kind regards,
The PassMeFast Team
Great experience for Jamie I enjoyed it
11. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra PassMeFast
Hi George,
Thank you for taking the time to leave us a review.
We're delighted to hear that Jamie provided you with such a great experience. It's fantastic to know that you enjoyed the process and felt well supported throughout. We aim to make every interaction as helpful and straightforward as possible, so it's wonderful to hear that Jamie made such a positive impression.
We really appreciate your kind feedback and are pleased to hear that you had such a positive experience with our team.
Kind regards,
The PassMeFast Team
Nadir was very helpful and explained…
Nadir was very helpful and explained things very well and clearly. It has made the process of passing and being able to drive much less daunting due to long wait times.
14. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra PassMeFast
Hi Ellie,
Thank you for taking the time to leave us a review.
We're delighted to hear that Nadir was very helpful and explained everything clearly throughout the process. Learning to drive can sometimes feel daunting, especially with the current waiting times for tests, so it's fantastic to know that Nadir's guidance and support helped make the journey feel much more manageable and less overwhelming.
We really appreciate your kind feedback and are pleased to hear that you had such a positive experience. We wish you every success with your driving journey and future test.
Kind regards,
The PassMeFast Team
Very polite and helpful
Very polite and helpful. Lovely team
14. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra PassMeFast
Hi Mia,
Thank you for taking the time to leave us a review.
We're delighted to hear that you found our team very polite and helpful. Providing friendly, supportive customer service is something we take great pride in, so it's wonderful to know that you had such a positive experience with us.
We really appreciate your kind feedback and are pleased to hear that our team was able to assist you throughout the process.
Kind regards,
The PassMeFast Team
Jamie was very understanding and a…
Jamie was very understanding and a great help
14. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra PassMeFast
Hi Courtney,
Thank you for taking the time to leave us a review.
We're delighted to hear that Jamie was so understanding and able to provide the help and support you needed. We know how important it is to have someone who listens and takes the time to assist, so it's fantastic to hear that Jamie made such a positive impression.
We really appreciate your kind feedback and are pleased to hear that you had such a positive experience with our team.
Kind regards,
The PassMeFast Team
Kevin Chicken - Herne Bay
Kevin Chicken was really great! Felt very comfortable with him in such short space of time and was able to understand everything effectively. Really happy with his help! Great instructor!
13. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra PassMeFast
Hi There,
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear that Kevin Chicken made you feel comfortable so quickly and helped you understand everything clearly throughout your lessons. Building confidence behind the wheel is such an important part of learning to drive, so it's fantastic to know that Kevin's supportive approach helped you feel at ease from the outset.
We're especially pleased to hear how happy you were with his guidance and instruction. Providing professional, effective and encouraging tuition is exactly what we aim for, and it's wonderful to know that Kevin delivered such a positive learning experience.
We really appreciate your kind feedback and thank you for sharing your experience.
Kind regards,
The PassMeFast Team
Top quality service explained…
Top quality service explained everything that that I needed and easy to communicate with
13. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra PassMeFast
Hi George,
Thank you for taking the time to leave us a review.
We're delighted to hear that you received top-quality service and that everything was explained clearly and thoroughly. We understand how important it is to have all the information you need when arranging your driving course, so it's fantastic to know that the process was easy to understand and that communication was straightforward throughout.
We really appreciate your kind feedback and are pleased to hear that you had such a positive experience with our team.
Kind regards,
The PassMeFast Team
Very helpful team you have there :)
7. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra PassMeFast
Hi There,
Thank you for taking the time to leave us a review.
We're delighted to hear that you found our team so helpful. Providing friendly, supportive and informative service is something we take great pride in, so it's wonderful to know that you had such a positive experience with us.
We really appreciate your kind feedback and are pleased to hear that our team was able to assist you throughout the process.
Kind regards,
The PassMeFast Team
Customer service was very helpful
Jade from Customer service was very helpful. Quick to respond, friendly, and sorted out my issue without any hassle. Highly recommend
13. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra PassMeFast
Hi Raaz,
Thank you for taking the time to leave us such a positive review.
We're delighted to hear that Jade was able to resolve your issue quickly and without any hassle. Providing friendly, efficient and helpful customer service is something we take great pride in, so it's fantastic to know that Jade was able to assist you and make the process as smooth as possible.
We really appreciate your recommendation and your kind feedback. We're pleased to hear that you had such a positive experience with our customer service team.
Kind regards,
The PassMeFast Team
Shocking customer service, ignored complaints, and missing refund
1 out of 5 stars
I would give 0 stars if I could. My experience with PassMeFast has been an absolute nightmare since July, and their customer service is non-existent.
My original instructor left me just three weeks before my test on 24th July. To be accommodating, I postponed my test until December to give PassMeFast time to find a replacement. During this time, I dislocated my kneecap and communicated this to them. As a nervous driver, I also requested a female instructor. Instead of being helpful, they refused to assign me a new instructor unless I paid to "top up" my hours.
I declined and asked for a refund for my remaining 2 hours. They agreed, and on 11th September, I explicitly told them over the phone and via email that my old bank card account was closed and provided my new account details. They completely disregarded this and sent the refund to the closed account anyway. My it confirmed on 30th September that the refund was automatically rejected because the account is closed and when I phoned around
I informed PassMeFast about this on 7th October. After hearing nothing for a week, I called them today (13th October). Getting through is nearly impossible—their live chat is always down, and if you select "existing customer" on the phone, an AI bot traps you in a loop. I had to trick the system by calling the sales line just to speak to a human. At 15:20, I was promised a callback or email within a couple of hours after explaining again that refund was rejected . No one contacted me. When I called back at 17:00, I was told the complaints and customer service teams had already gone home for the day.
Since August, numerous complaint emails have been completely ignored. PassMeFast is quick to take your money but impossible to deal with when they fail to deliver. Avoid this company at all costs.
Update 14.10.26 I have now sent a complete, time-stamped evidence file directly to their complaints and finance team showing their absolute negligence.
The agent tried to claim they "had to use the original payment method"—but I have her own signed email from 11th September completely contradicting this, where she explicitly asked for my new details because the original account was closed! They confirmed they had my new details on file, ignored them, and negligently forced the £77 refund into a closed account anyway.
My bank has confirmed the money is completely trapped and inaccessible due to PassMeFast's refusal to follow their own written safety procedures.
An official file has now been logged with Trading Standards: 00150862 . I have given PassMeFast a strict deadline of 12:00 PM tomorrow (Thursday) to issue a manual bank transfer for my £77 to rectify their employee's blunder before Trading Standards escalates enforcement action against their parent company
Upadte 23.10.26
Hi yes you replied to one email yesterday after I have had to get advice, yous have been ignoring others I have a full paper trail of everything that’s happened and promising phone calls back that never happen and the matter has been escalated to trade and standards
UPDATE 23.10.26: Following my formal rejection of their "Final Notice" and highlighting the legal implications of the Scottish Protected Trust Deed, PassMeFast's team made phone contact yesterday afternoon. Upon calling back, their team explicitly confirmed that the refund is now being processed to the active bank details I provided in September. As of today, the funds have not yet cleared. My formal legal deadline of Friday 30th October 2026 remains strictly active and unchanged until the money physically arrives.
13. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra PassMeFast
Hi Karen,
Thank you for taking the time to leave your review.
We're sorry to hear that you felt the need to leave this feedback and that you have been unhappy with your experience.
We have already been in contact with you directly via email regarding your concerns and have provided our findings and outcome following a full review of the matter.
In relation to the refund, we can confirm that this has been investigated with our Finance Team. As advised in our correspondence, once a refund is processed it is returned via the payment route available to us. We appreciate that there has been frustration regarding the return of the funds and the bank account details provided, and we understand the inconvenience this has caused.
We would like to reassure you that we have reviewed the information provided and have responded directly to you regarding the refund process and the next steps available. As this matter is already being handled we will continue to communicate with you directly via email regarding any further updates.
We appreciate that this situation has been frustrating and apologise for the dissatisfaction caused.
Kind regards,
The PassMeFast Team
Kamal instructor
Kamal was the best instructor I could ask for i passed with ease
13. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra PassMeFast
Hi Mauro,
Thank you for taking the time to leave us such a fantastic review.
We're delighted to hear that Kamal was the best instructor you could have asked for and that he helped you pass your test with ease. Passing your driving test is a huge achievement, and it's wonderful to know that Kamal's guidance, support and expertise helped you reach that milestone with confidence.
Congratulations on passing your test, and thank you for sharing your positive experience. We really appreciate your kind feedback.
Kind regards,
The PassMeFast Team
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