I collected my new car a week ago from Parkway Leicester and the whole process from initial contact to post collection follow up has been first class. Gemma Newbold is friendly, approachable, knowledg... Vis mer
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For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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From the first contact with Josh Hunt at Parkway VW, through to our purchasing of our new car, Josh was very attentive & explained a number of options available to us for our new purchase. Josh was in... Vis mer
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Sold a car to Parkway VW in Leicester that I had advertised privately. Tom made the transaction simple, smooth and straightforward. Great to deal with and cash transferred within minutes. Couldn’t re... Vis mer
Car serviced & MOT carried out satisfactorily as per my instructions. Service advisor polite and helpful. Quite a wait for the job to be completed, which was not a problem, however this would have be... Vis mer
Informasjon om virksomheten
- Volkswagen-forhandler
- også i
- Billeasing
- Bilreparasjon og -vedlikehold
- Biltransportservice
- Karosseriverksted
Skrevet av virksomheten
Showroom for new and secondhand Volkswagen vehicles with on-site servicing and repair workshop.
Kontaktopplysninger
Locomotive Way, DE24 8PU, Derby, Storbritannia
- 01332 268800
- feedback@parkwayvolkswagen.co.uk
- parkwayvolkswagen.co.uk
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Annual Car Service Day…
Vey helpful all the way through kept me posted as to what was going on during the day . Full marks fully deserved.
9. september 2026
Svar fra Parkway Volkswagen
Thank you for your fantastic feedback. We're delighted to hear that you found our team helpful throughout your visit and that we kept you updated on the progress of your vehicle during the day.
Providing excellent communication and ensuring our customers are fully informed is something we strive for, so it's wonderful to know this contributed to your positive experience.
Your kind comments and "full marks" mean a great deal to us. We truly appreciate your support and look forward to welcoming you back to Parkway Volkswagen in the future.
Kind regards,
The Parkway Volkswagen Team
The experience of coming to Parkway was…
The experience of coming to Parkway was very easy, Staff polite & knowledgeable Thanks 👍
9. september 2026
Svar fra Parkway Volkswagen
Thank you for your kind feedback. We're delighted to hear that you found your experience at Parkway straightforward and enjoyable. Our team takes great pride in providing a friendly, professional, and knowledgeable service, so it's wonderful to know this was reflected in your visit.
We truly appreciate you taking the time to share your experience and look forward to welcoming you back again in the future.
Kind regards,
The Parkway Volkswagen Team 🚗👍
3 years ago I bought a car a beautiful…
3 years ago I bought a car a beautiful Volkswagen Polo in Ascot Grey the service we were given was 5 star back then, we were listened to and not forcibly sold something we didn’t need. Buying cars gives me anxiety and Marcus who dealt with us just made it so easy. 3 years on Marcus gave me a call to see how I felt about changing the car again, he remembered little details like how I loved the colour and told me there was a new one that had just been released in the same colour which I thought was lovely. It was really nice having the same representative as It built up my trust. He explained everything to me even my silly questions! The whole swap took less than a week which was amazing as we are so busy and needed a car the same day we gave ours back. Even after the sale I called with little questions and Marcus didn’t hesitate to help me. Overall Volkswagen Parkway is such a professional clean and inviting experience I feel hesitant to ever change from them! 5 star ⭐
17. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Parkway Volkswagen
Thank you for taking the time to leave such a wonderful review and for choosing Parkway Volkswagen once again.
We're absolutely delighted to hear that Marcus made both of your car-buying experiences so positive. Building long-term relationships with our customers is incredibly important to us, and it's fantastic to know that Marcus remembered the details that mattered to you, helping to make the process personal as well as professional.
We understand that purchasing a car can feel overwhelming, so it's especially rewarding to hear that Marcus took the time to answer all of your questions, put you at ease, and make the whole experience stress-free. We're also pleased that the transition to your new vehicle was completed so quickly and seamlessly, fitting around your busy schedule.
Your comments about our dealership being professional, clean, and welcoming mean a great deal to the entire team. We will be sure to pass on your kind words to Marcus, who will be thrilled to know the impact he has had on your experience over the years.
Thank you for your continued trust and loyalty. We hope you enjoy every mile in your new Volkswagen, and we look forward to welcoming you back in the future.
Kind regards,
The Parkway Volkswagen Team ⭐⭐⭐⭐⭐
Kobe at the Leicester branch
Kobe at the Leicester branch, was extremely courteous, knowledgeable and spent time explaining all the features of the vehicle, thank you for your help, Peter Morritt
16. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Parkway Volkswagen
Hi Peter, thank you so much for your kind words. We're thrilled to hear that Kobe provided you with exceptional service and took the time to explain all the vehicle features. Your satisfaction is our priority, and we appreciate you taking the time to share your experience. We look forward to assisting you again in the future.
Best Wishes,
the Parkway Team
Cambelt Replacement
The cambelt and water pump were replaced as requested and the car was ready by lunchtime. No problems experienced since replacement.
26. august 2026
Svar fra Parkway Volkswagen
Hi Peter, thank you for your positive feedback. We're glad to hear that the cambelt and water pump replacement was completed smoothly and that your car has been running well since. We appreciate your trust in Parkway Volkswagen and look forward to assisting you with any future needs.
Best Wishes,
the Parkway Team
Positive Experience
The staff were welcoming and polite. It was a recall for a replacement air bag which was at no cost and they also checked my car and valeted it. They did the work very quickly as I was not in a position to go home and then return to collect my car later. There was a comfortable waiting area with refreshments. All in all, a very positive experience.
5. september 2026
Svar fra Parkway Volkswagen
Hi Janwin,
Thank you so much for your wonderful feedback. We're thrilled to hear that our staff made you feel welcomed and that the airbag replacement process was quick and efficient. It's great to know you enjoyed the comfortable waiting area with refreshments. We truly appreciate your kind words.
Best Wishes,
the Parkway Team
Very professional
Very professional, particularly liked the check in process and regular updates and the videos.
Would highly recommend.
5. september 2026
Svar fra Parkway Volkswagen
Hi Karen,
Thank you so much for your wonderful feedback. We're thrilled to hear that you appreciated our check-in process, regular updates, and videos. Your recommendation means a lot to us, and we look forward to serving you again in the future.
Best Wishes,
the Parkway Team
Car for MOT
My car went in for service and MOT and they and fetched it and delivered it back when it was done they provided me with a very good service updated me with a email and pictures to tell how the car was doing I cannot fault Volkswagen they did an excellent job
3. september 2026
Svar fra Parkway Volkswagen
Hi Garry,
Thank you for your positive feedback. We're delighted to hear that you received excellent service, including updates with emails and pictures during the process. At Parkway Volkswagen, we strive to provide a seamless experience, and we're pleased we met your expectations. Your satisfaction is our priority, and we appreciate your kind words. We look forward to assisting you again in the future.
Best Wishes,
the Parkway Team
Svar fra Parkway Volkswagen
Hi Peter, Thank you for your positive feedback. We're glad to hear that you found our staff helpful and that you had a satisfying experience with Parkway Volkswagen. We appreciate your support and look forward to serving you again in the future.
Best Wishes,
the Parkway Team
Great service as always
As always great communication and service from VW Parkway Derby
2. september 2026
Svar fra Parkway Volkswagen
Hi Paul,
thank you so much for taking the time to post your feedback. We are delighted that you were able to rate your experience so positively. It is reassuring to know that our commitment to customer service is recognised and appreciated. We look forward to being of service to you in the future.
Best wishes, the Parkway Team.
Svar fra Parkway Volkswagen
Hi Alan,
Thank you for rating Parkway 5-stars. We really appreciate your kind words.
Best Wishes,
the Parkway Team
Had a great customer experience from…
Had a great customer experience from day one dealing with Tom McKenna. Highly recommend Tom and the dealership, always helpful and attentive.
10. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Parkway Volkswagen
Hi Gemma, thank you for your wonderful feedback. We're thrilled to hear about your positive experience with Tom and our team at Parkway Volkswagen. Providing attentive and helpful service is our priority, and we're glad we could meet your expectations. We appreciate your recommendation and look forward to assisting you in the future.
Best Wishes,
the Parkway Team
Very good service from friendly…
Very good service from friendly knowledgeable staff! Highly recommended!!
14. juli 2026
Svar fra Parkway Volkswagen
Hi,
Thank you so much for taking the time to post your feedback, we are delighted you are able to rate Parkway 5-stars.
Best Wishes,
the Parkway Team
The staff at Parkway are always very…
The staff at Parkway are always very helpful and keep you well informed of the progress of your vehicle
29. august 2026
Svar fra Parkway Volkswagen
Thank you for your kind feedback. We're delighted to hear that you've had a positive experience with our team at Parkway Volkswagen. Keeping our customers informed throughout their vehicle's journey is something we pride ourselves on, so it's great to know this made a difference to your experience. We appreciate your support and look forward to welcoming you back again in the future.
Kind regards,
The Parkway Volkswagen Team 🚗
Went to see marcus hunt as allways…
Went to see marcus hunt as allways about another car. He went above and beyond to find me the exact car i wanted. The service from marcus was superb as always. A very nice and honest guy. He is allways there for any questions. Thankyou marcus
5. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Parkway Volkswagen
Thank you for taking the time to leave such a fantastic review. We're delighted to hear that Marcus Hunt once again provided you with such excellent service and went above and beyond to find the exact car you were looking for.
It's wonderful to know that Marcus's honesty, dedication, and willingness to help continue to make your experience with us so positive. We'll be sure to pass on your kind words to him, and we're sure he'll be thrilled to receive your feedback.
Thank you for your continued trust in Parkway Volkswagen. We look forward to helping you again when the time comes for your next vehicle.
Kind regards,
The Parkway Volkswagen Team 🚗
Disappointing experience
We had been looking for a Tiguan for some time and were pleased when we eventually found a nearly new vehicle in the colour we wanted at Parkway Volkswagen Northampton. As we live in Northern Ireland, purchasing the car involved a considerable amount of planning and travel.
We submitted an enquiry online and the salesperson contacted us the following day. He sent us a short video (less than 2 minutes) of the car. We paid a deposit that same day and agreed a collection date of two weeks later. Because we lived in NI we needed to arrange a ferry crossing and organise an overnight stay with relatives, so we had made our travel arrangements well in advance.
More than a week after paying the deposit, we had to contact the salesperson to request an invoice and the bank details required to make the payment. We then made confirmed arrangements to collect the car the following Saturday at 11.00am.
On the Thursday before collection, we phoned to check that everything was in order and, in particular, to ask what documents and information we needed to bring with us. We were told that he was unavailable and that he would return our call. Unfortunately, he did not call us back.
We arrived at Parkway Volkswagen Northampton at 11.00am, as arranged, and asked for the salesperson we had been dealing with throughout the purchase. We were then told that he was off that day. This was disappointing in itself, particularly given that we had travelled a considerable distance specifically to collect the vehicle. What followed made it clear that the dealership had not properly prepared for our collection.
We were asked to take a seat while another salesperson dealt with the handover. Having just completed a two-hour journey, we were hoping to have a coffee while we waited, but the only cups available on the counter were dirty. While this may seem like a relatively minor issue, it added to the overall impression that the dealership was not prepared for our arrival.
The salesperson then told us that he needed to find the car. We explained that we had already seen it when we arrived at the showroom and were able to tell him where it was. It quickly became apparent that the vehicle had not been prepared for collection and that our arrival did not appear to have been expected.
In particular:
- car was still on the forecourt, blocked in by another vehicle.
- It had not been properly cleaned/prepared for delivery.
- Stock number sticker was still attached to the top corner of the windscreen.
- very little charge in the battery.
- no proper final inspection of the vehicle before our arrival.
While looking around the vehicle, on the forecourt, we noticed a scratch on the passenger-side front wing. We immediately pointed this out to the salesperson. He took the car to the body shop for the scratch to be dealt with.
We were then left to complete the necessary arrangements for taxing the vehicle. Fortunately, we had done our own research beforehand and were aware that the vehicle attracted the higher rate of road tax. This was information that had not been brought to our attention during the purchase process, and we were glad that we had independently checked it before completing the collection.
Once this had been dealt with, the vehicle was handed over to us.
At this point, we were already disappointed with the experience. Collecting a nearly new Volkswagen should have been an exciting and memorable occasion, particularly given the time, planning and expense involved in travelling from NI.
Unfortunately, the problems did not end when we left the dealership. On our journey home, we stopped to refuel the car. It was then that we noticed a dent on the passenger-side rear door. This damage had not been pointed out to us at the time of collection, nor had it been identified during the preparation or handover of the vehicle. Given that we had already identified and reported damage to the passenger-side front wing at the dealership, it was particularly disappointing to discover further damage almost immediately after leaving.
We received no follow-up contact from anyone at the dealership so we phoned on the Tuesday following collection to report the damage to the rear passenger-side door. We have since obtained estimates for the repair and VW Parkway have agreed to reimburse us for the cost.
While we appreciate that the dealership has agreed to reimburse the repair costs, this does not change our overall experience. We travelled from NI, arranged ferry travel/accommodation, and made considerable effort to ensure that we could collect the vehicle at the agreed time. In return, we expected the car to have been properly prepared, inspected and ready for collection.
Still no follow up call (+4 weeks) and sill waiting to be reimbursed (+1 week from submitting invoice).
8. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Parkway Volkswagen
Thank you for taking the time to share such detailed feedback. We're pleased that you found the Tiguan you were looking for with us, however we are very sorry to read that the collection and handover experience fell well below the standard you were entitled to expect.
We fully appreciate the significant planning involved in travelling from Northern Ireland, including arranging ferry crossings and accommodation, and understand your disappointment when the vehicle was not presented in the condition and state of readiness that should accompany the collection of a nearly new Volkswagen. The issues you highlighted regarding communication, preparation of the vehicle, and the handover process are certainly not reflective of the service we strive to provide.
We also sincerely apologise for the inconvenience caused by the damage identified both at collection and after your journey home. Whilst we are pleased that a resolution has been agreed regarding the repair costs, we recognise that this does not make up for the frustration and disappointment caused during what should have been an exciting experience.
Your feedback has been shared with the management team at Northampton for review, particularly regarding communication, vehicle preparation standards, and follow-up contact. We are sorry that you have had to chase updates and are still awaiting reimbursement following the submission of your invoice.
If this matter remains unresolved, please contact us directly at feedback@parkwayvolkswagen.co.uk with your details and reference your review so we can ensure the appropriate team investigates the outstanding reimbursement and provides you with an update.
Thank you again for bringing these concerns to our attention.
Kind regards,
The Parkway Volkswagen Team 🚗
Dealt with John when buying my car last…
Dealt with John when buying my car last month. He was professional and explained everything clearly.
15. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Parkway Volkswagen
Thank you for your review. We're delighted to hear that John provided a professional service and made the car-buying process clear and straightforward. We'll be sure to pass on your kind feedback to him. Thank you for choosing Parkway Volkswagen, and we wish you many happy miles in your new car. 🚗😊
I reserved a car through Autotrader but…
I reserved a car through Autotrader but due to time restraints the salesman (Philip Ahn) suggested I pay a £250 deposit to reserve the car subject to inspection and test drive. Unfortunately the car was not to my satisfaction and I was told the deposit would be returned. Over a week later I have still not received it. I contacted the branch and left a message but no response so far. 12:17 Good news, the refund has been issued.
19. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Parkway Volkswagen
Thank you for taking the time to share your experience. We're sorry that the vehicle wasn't quite right for you and understand how frustrating it can be when a refund takes longer than expected. We're pleased to hear that the refund has now been processed and appreciate you updating your review with this information. Thank you for considering Parkway Volkswagen, and we hope we have the opportunity to assist you again in the future.
Brought a 9.5k bmw from this company multiple problems
Brought a 9.5k bmw from this company , around 5 weeks ago . Has had multiple problems wrong with it already . So who knows what’s next . They gave a “6 months warranty “ that don’t cover anything on the car apart from the actual engine everything else isn’t covered so pretty pointless of a warranty. When I pointed out that both front tyres were damaged (cracking around all side walls ) they said come with me to speak to a onsite mechanic about the tyres the onsite mechanic said he would recommend they be replaced but harry still insisted that they cannot change them so pointless going to the mechanic at the time . Feel the aftermath of buying this car is shocking . If I could go back I wouldn’t have brought the vehicle .
23. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Parkway Volkswagen
Thank you for taking the time to share your feedback. We're sorry to hear that you have experienced issues with your BMW following your purchase and understand how disappointing and frustrating this must be.
We appreciate your concerns regarding both the vehicle faults and the warranty coverage. We always aim to be transparent about what is and isn't included within our warranty products, and we're sorry if this did not meet your expectations. We are also concerned to hear about your experience regarding the tyre condition and the outcome of the discussion at handover.
We take all customer feedback seriously and would welcome the opportunity to review your concerns in more detail. If you haven't already done so, please contact our management team directly with your vehicle registration and contact details so we can investigate the matter further and discuss how we may be able to assist.
Thank you for bringing this to our attention.
Good service
Good service. Would buy from Harry in Northampton again
11. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Parkway Volkswagen
Thank you for your review. We're pleased to hear you received great service from Harry and that your experience was a positive one. We'll be sure to pass your kind comments on to him. Thank you for choosing Parkway Volkswagen Northampton, and we look forward to welcoming you back in the future. 🚗😊
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