Parcelpoint Anmeldelser 

Parcelpoint employee who came to my home to pick up a package was rude and barely spoke english

This is the worst courier service in Australia. I bought my parcel from Temu and expected the parcel to arrive on 21 March 2025 because I would move to another suburb on 22 March. In fact, the parcel arrived at Everyday Supermarket Dandenong on 24 March, which means I was not able to take it anymore because it's far from my current house. I contacted Temu telling them this situation and they asked me to ask the courier to return the parcel so that I could get my refund. Since then I contacted ParcelPoint many times, even chatted them online, but until now (24 April) my parcel has not been returned yet. Their service is really the worst. They don't care about the customers at all and don't take any action though the customer has called them many times. This is the first and the last time I used their service. NEVER anymore.

Meant to pickup a parcel for return and after repeated attempts they just don't show up.
Would avoid if possible..not sure how they fail to deliver on their core services

Don't trust Parcelpoint Hoxten park Newsagency.
I went on 10th January 2025 to return an item valued $200 to Amazon. I showed them the return barcode, and they scanned it. They didn't give me a receipt or anything. I left and it supposed to be picked up by Amazon and I get my refund. Unfortunately they had not scanned my barcode, and I am chasing parcelpoint and Amazon until today. They say there is no record that I dropped off the item and I don't have a receipt. I was in contact with the newsagents since I dropped off the item. And he was blaming Amazon for not processing the returns on time.
They have to be charged for these kind of behaviours.

I ordered an item from etsy, addressed it to my local Penrith Parcel Point office, which I'd successfully used in the past for Amazon parcel pickups. Was dismayed to get a notification on 12 December to say it had been received at Parcel Point and was sent straight back! I asked them why, and they said because they only accept limited couriers (eg Amazon, etc). I said I had not been aware of this, and had another parcel on its way to them from the same source (etsy) and could they please call me when it arrives and I will collect, rather than sending it all the way back to China. They said sure, took my number. A few days later, I see a courier message that this second item had also been refused by Parcel Point and returned to sender, no attempt made to contact me. Very disappointing. Please use Australia Post Parcel Locker if you want to be sure of receiving your parcels. Particularly disappointing in the lead up to Christmas.

Product collected from Amazon on 3/12 & told would be delivered on 10/12. No updates since then.Got a msg today would have it by 8pm. At 8.10pm informed wouldn't have it until 13/12. No contact to talk to & tracking number not recognised.

Parcelpoint Surfers Paradise/Gold Coast couriers working for Amazon seem to be running a scam where they use their scanners to show the parcel as delivered to a pick up point when it’s the pick up point that needs to scanned them as received and ready for collection.
Then, they aren’t delivering some of the parcels at all.
And when I’ve spoken to Amazon, they’ve simply said, this shouldn’t be happening.
If it was just a parcel here or there, one would put it down to incompetence of their countries.
But as it’s been the same product (an iPad screen protector) multiple times in a row, it would appear to be theft by parcel points couriers.
Amazon Australia have launched an investigation into this.
But my point here is, avoid any delivery that has anything to do with Parcelpoint. They are at best, completely incompetent and at worst, well you make your own mind on that. Just don’t want others to get completely scammed by them

Zero stars! Zero stars! Zero stars!
Parcel point for amazon returns, non existent.
2 weeks uncollected returns despite calling them everyday.
Amazon company please do not use this company ever again.
Item is still uncollected!

For those using Parcel Point for Amazon returns, please reconsider. Parcel Point does not issue receipts or scan parcels upon drop-off, leaving you without proof of delivery. If issues arise, Amazon directs queries back to Parcel Point, who often provide little assistance. This can lead to lost parcels and funds. To avoid such risks, it's advisable not to use Parcel Point.

When you book a return they advertise that the drop off point will print out the label. Then after dropping off they say they don't and you need to drive back to deliver the delivery company's label to the delivery company? Use Australia post if you want your label printed.

Avoid. Avoid. Avoid.

Ignore any positive review and think 'Oh it's only a small minority who have issues', You WILL get experience HELL dealing with these jokers.

You pay premium price for A delivery service and when the money grubs get you $, you'll receive NO updates, NO communication and NO help.

They don't do anything on time, Don't deliver ANY sort of customer service ( Literally none, you get hung up on if you call the 1300 number and follow proper prompts - they tell you either to leave your details for NO ONE to respond to or to email them)

How is a delivery service operating like this in 2024? Where you can't get a single person on the phone or to do what you PAID for?

For the love of god, Do NOT give these scammers a chance or the benefit of the doubt - You WILL be put through the ringer and endure a few good headaches.

Only one attempt was made to deliver my parcel to the parcel point locker associated with a local news agency. The tracking states ‘no one was home’!!!! The parcel was ‘out for delivery for over a week before this. No communication or further updates - feels like a scam!

It was great and safe to use. Parcel was on time and securely packaged.

Very slow. Customer service is nonexistent. No one to call and they have no online chat system. Don't use this company if you need something by a certain date.

I work away on a 2/2 week rotation

My parcel was delivered on the 8th. There was no notification sent, apparently I should have been tracking the app more closely.

The parcelpoint location decided not to be a collection point anymore and my package was sent back. That's about 2 weeks ago (less than 5 days after it had arrived).
No updates on the app and no phone number to get in contact.

This is just frustrating ...

Is anyone else unable to register a pickup? I am not sure what is happening at Parcelpoint right now. Online they have removed the ability to register a pickup and instead only allow returns. Their click and collect is far superior to their returns abilities so unsure why they are focusing on that. I keep getting told they are shutting down as a company but this was a year ago and it was still working fine until recently. Also, there has not been any announcement in the media.

Terrible experience. I dropped my parcel off to return to SheIn and never got an email receipt. Store where I dropped it off say they have no responsibility and have left me hanging. It was more than $500 worth of lost goods. Terrible

Parcel point at the moment is a let down. Something gone wrong preventing parcels from being entered into the system. This means the parcel point location can refuse to take and hold your parcel.

Nothing is working, system and humans. Called customer service (twice) they said the problem has been rectified but it’s not. I would say that they lies so they can get me off the phone. As well as the staff at National Storage Nerang on Lawrence Dr, Two staff, one was helpful and the other clearly displayed she doesn’t want to help, I had to come back after spoken to the customer service and this female staff sneered at me after I asked for help, didn’t respond and didn’t even try to help until the male staff came out from the back. Sadly he couldn’t help due the system’s fault.