Parcelpoint Anmeldelser 

Parcelpoint has failed to effect a pickup of parcel, pre-booked & paid for almost 2 weeks ago - despite almost daily emails to advise them that the parcel hasn't been collected. The customer service responses by email are great - full of apologies, thanks for patience, and statements that they'll notify the courier - but nothing happens.

They also say that one can just leave the parcel out the front if not home (in my case, it would be on the street in front of my carport gate) - apparently unconcerned about theft by some passerby or curious kid, and completely contrary to their ads about security.

This is the "convenient home pick-up service" you're directed to if you want to return a Foxtel box. Just don't use it, unless you want Foxtel contacting you because you're box hasn't been returned in time.

I would give this company a 0-star rating if I could.

Never sent a pick-up despite multiple follow-ups. Useless.

I didn’t receive my parcel, I tried to contact ParcelPoint, their customer service hung up on me without solving any problem

Absolutely trash. says delivered by no parcel received. Phoned to ask for evidence of delivery the customer service hang up on me.

These people are the worst courier company I have ever come across . Their tracking says my delivery was attempted in another state at 6.13 in the morning !! And they encountered a problem ( duh ! ) their customer service said the delivery would be reattempted today , or tomorrow , or the next next day ……. But nothing , no communication , no advice , nothing . Just lost and probably stolen ……. Do not use ever ……..

I was a little worried given some of the reviews. But it came and I am please with the service.

Absolutely rubbish amazon what are you doing using this company.
I've had a parcel booked in to be returned since 21/08/26 its now 09/09/26 and its still sitting here .
Complete rubbish stay clear if possible.

They never came to pick up the parcel as part of Amazon return even after 3 expediated requests.

Booked a pickup at my house for an Amazon return. It was booked for Thu to Fri but did not get picked up. Late Friday I rang to query what was happening, was told it would not be picked up that day and it would be rescheduled for Monday. Again, no pick up. Amazon have a deadline for returns and that date was rapidly approaching so I emailed the company and was told an urgent request would be put through to 'the team'. Again, nothing happened for days so I again contacted them and once more nothing happened, not even a follow up. I ended up talking to Amazon customer service (via their chat service) who immediately issued a non-returnable refund. I got to keep the item and got a refund, all due to ParcelPoint's incompetence.

package was not delivered to my address, when asked for proof of delivery the picture had a house with the numebr 5 on it.. I live at number 3. Whats worse is I look at the picture closely and that is not my neighbours house, it was a completely differnent street. After being in contact with support for a week after the expeceted delivery due date regarding this and escalating to the driver to pick up the item and redelivered nothing has occured. What a shit company, if you have the option do not use them as couriers.

DO NOT USE!!! I used parcel point to return items. Dropped my parcel off at the drop off point, the return was logged in the system. Courier picked it up but didn’t log it in his system and now parcel has gone missing. Completely vanished. Parcel point have taken no responsibility. There is no insurance cover for missing items. I will be using Australia post from now on, more reliable tracking and insurance cover

Bought a carton of Quilton tissues. Standing Amazon delivery insyructions are 'Leave in the garage'.... Raining today, and where do they deliver it? In front of the front door in the rain !!!!

Just off the boat I am guessing.

Zero stars

Absolutely pathetic delivery service. They e been giving me the run around all week. I had to contact Amazon to discover the company had truck problems and my package is considered missing. Why wasn’t I informed by the company I’ve been I. Contact with the last 5 days. Their communication is crap! Don’t use this company. Their poor online reviews are testimony to the service!!!

The delivery came on the day it said it would which is a plus but dropping and running left me with a meh feeling. (I live in an apartment complex in the city and literally said "coming down now", took me about.. a minute or a minute and a half to get to the lobby door where it was sitting OUTSIDE and people walking about..).

The live tracking doesn't work, just kept opening the same page over and over again.. great idea but needs work.

I will say though, I was super happy with the live chat they have. The site was saying it was on board for delivery on the 9th at 10pm but today is the 10th so when I went to live chat, they helped me by confirming that it was coming today and were friendly.

Made an order from The Iconic which said it would be delivered on Wednesday. It didnt get collected by Parcelpoint until three days after it said the iconic booked it, and it’s now Friday and not delivered. I am going on holidays tomorrow and asked if it could be rerouted. Their response was the network was congested and it will arrive within 7 days (I am on holidays this whole time). In the meantime, the Iconic shipped an exchange with Australia post on Tuesday and I had it on Wednesday afternoon.

No customer service, do not answer requests, say they ‘attempted delivery’ when they did not and leave your valuable packages outside your property without any notification.
I would never, ever use them if I had the choice.

Extremely disappointing experience.
My parcel was supposed to be delivered today in Victoria, yet the tracking shows it was sent from Craigieburn (VIC) all the way to Sydney (NSW) for no logical reason.

Why on earth was my package sent interstate when my delivery address is clearly in Victoria? Now the delivery is delayed for no reason and the tracking makes absolutely no sense.

Very poor logistics and zero transparency.

Absolutely disgusting service.
My parcel was picked up in Melbourne. I live in Melbourne yet for some unknown reason, it has been sitting in New South Wales for quite a while.
I have emailed and emailed and emailed and have received no response at all. I have tried calling and they said they are too busy to answer the phone.
Pathetic company.

Recent Amazon purchase was assigned delivery with ParcelPoint. The tracking is a complete mess and basically useless. Driver picked up parcel at 1:33AM with a delivery ETA of 1:33 - 2:33AM while the location is in another state, then out for delivery at 5:27PM (still in another state) and magically delivered in the same minute to the correct suburb. Parcel was nowhere to be found, nothing on the cameras. It was likely stolen by whatever courier they outsource to. AVOID

They were supposed to contact me to arrange to pick up a package to go back to amazon but instead they just turned up when nobody was home and never bother to let me know. After a couple of days I called them to find out when they were coming (which is when I found out the fools had already been) and arranged for them to pick it up from my letterbox. 4 weeks later and it's still sitting in the letter box. Contact amazon over and over and they just say they will arrange as a matter of priority but never do.