Royal Mail Anmeldelser 

Constant problems with Royal Mail. I had a parcel delivered to the wrong house, the ‘proof of delivery’ picture was just the posties feet walking on a path. I struggled to get a refund from the retailer as Royal Mail were confirming it had been delivered.

Recurring issue with them also when I book a collection. They don’t turn up (confirmed by my doorbell camera) and then send me invocation that I wasn’t in.

There seems to be no sensible way of highlighting these issues and a complaint I did make got lost.

Useless service they've had my package for two week now and still not delivered even though it was promised that it would take 1-3 days, you'd have more success with a carrier pigeon

Ordered something from overseas. Arrived in the UK 3 weeks ago, with no movement. I desperately need it to arrive in the next few days and Royal Mail make it impossible to speak to a person. I was on hold for a combined 3 hours before the phone line cut off saying 'I'm sorry, our phone lines are now closed'.

Atrocious service that obviously does not care about its customers at all.

It's 1900 and ParcelForce 'Tracking' app still tells me to expect my delivery between 0935 and 1235! Utterly useless - I've no idea where my package is or when to expect it.

i have had enough of that useless company as i have now been waiting after being promised that my delivery would be between 6.30pm and 7.30 pm on 14th 15th and 16th i have had messages saying unable to deliver item and others saying it will be with you later today it has taken me a 1hour and 30 mins to get a answer on phone its about time the goverment took over royal mail and kicked out all the money grabbing office boys and put responsible people in charge i would not recommend using them as couriers are more reliable unfortunately it gives the seller a bad name and its not his fault i actually visited
royal mail and they said my parcel is coming from a depot 60 miles away why i ask is it not sent to local depot perhaps thats too difficult for them anyway end of moan lets see if it arrives before xmas i forgot to mention when its sent 48 tracked according to a white collar worker its the name of a service and does not mean it will be deliver in 48 hours now you know what sort of idiots we are dealing with totally incompetent no wonder there voted no 1 for worst service in uk

Royal Mail is an absolute disgrace of a company. Is it any wonder they lose so much money. I order off Amazon it arrives next day and sometimes same day. This is these clowns in glorious INCOMPETENT action.

Ordered a pair of Li Ning basketball trainers as my son had trials for a well known team. Realised once on the site we were not going to get them in time as shipped from China and they don't currently do expediated delivery to UK.

Ordered anyway as he needed new shoes and contacted Way of Wade to see if it was possible to pay expediated postage.

The wonderful service manager Chloe responded immediately and stated as per website that they don't currently do this service to the UK. She said however she would contact their courier to see if they could prioritise getting this parcel delivered faster.
With only a week until trial I didn't expect to receive but appreciated the wonderful customer service. She updated me all of the way with what she had done.

Couldn't believe when tracking it was with Royal Mail in Sheffield on Wednesday on 48hr guaranteed delivery due to arrive Friday, day before the trials. My son was over the moon.

ENTER ROYAL MAIL
Sheffield to Manchester = 40 miles.

They send to Doncaster - 10 Miles. Manage to f*** up scanning and send from Doncaster to Preston - 93 miles. I called on the Friday to find out why they were in Preston on the day they were due to be delivered. The useless operator said they'd messed up but would sort and and even try and get them delivered to Manchester and me on the Friday.

Preston - Manchester 32 Miles so ok, shouldn't be difficult.

No show so ring up Saturday morning (Trials early evening) as still showing in Preston not Manchester and I thought I'll pick them up as wouldn't trust these to arrange a piss up in a brewery.

Another useless operator I really struggled to understand. They are not in Preston. They've sent them back to a Doncaster -93 miles.

So 72 hours after receiving for 48hr guaranteed delivery they have travelled 200 miles to be back where they started and will now not have them for the trials.

You want to know why you bleed money. Because you are INCOMPETENT.

Red Ed wants to get omissions down. Close this joke of a company. This 1 parcel has so far travelled 200 miles on a 40 mile journey just to end up back at the start.

Absolutely dreadful service. As others have said, the service used to be good. In our rural area, when we had a regular 'postie' he knew who to contact, or where to leave a parcel. Two attempts to deliver a very small package, but still getting a message 'we missed you'.
This was a tracked delivery, so what hope is ther for untracked items?

I had an attempted delivery notification when I was in. I complaint to Royal mail, I did redelivery and the parcel with my name and address was delivered to another address. I notified the sender and complaint to Royal Mail that apologised and said they are investigating. Unfortunately, deliveries are not up to the same standards as before. Not always the same delivery person. Letters and parcels to different addresses are left in the building on regular basis.

If I could give Royal Mail a half or zero star I would. From the other overwhelmingly terrible reviews, you won’t be surprised to hear that I am utterly disappointed with the Royal Mail track 48 service. Especially so because Royal Mail lie, using the excuse of ‘address inaccessible’ because they either don’t have the staff or can’t be bothered to deliver tracked items. Have been waiting all week for an important parcel. Stayed home waiting all day, tracking says ‘20 stops away’ then ‘50 stops away’ then says ‘nobody was home’ even though I am waiting here all day and there is no sound of a ring! Same thing next day and their excuse is ‘address inaccessible’. Will definitely use another service for parcels in future. Awful service!

Once again let down..absolute shite service..was expecting a parcel delivered today..no show..still waiting for my delivery
This service gets worse and worse yet costs go up..I wouldn't even rate it a second class service..it's pathetic ..

Refused an item so they could go home early. Literally had this item in transit for days. I got told it's coming to them today. And then nope. They refused to take it.

meaning they had no work so they could then call it a day and leave early. a joke honestly. Pathetic

I see by the rating that Royal Mail are consistently bad and I’m going to add to that , they actually lie ! They didn’t deliver because the property was “ inaccessible “ ???? My house must have surrounded itself with a moat for the day !! Such ridiculous nonsense . Classic blaming the customer for their sloppiness

Extremely late every time something is to be delivered

Delivery-man refused to wheel three water softener block salt boxes off his trolley into our garage rather than being left on our doorstep - "too late" being his words. No, just plain lazy, actually.

Could not give 0 stars.
Worst company in the whole world.

I would give zero stars if I could
They lose your parcel, and then can't help you find it.
You waste two hours on the phone to be put through to a congenital idiot who is worse than useless in that they won't help and just waste even more of your time.
I will never ever use or recommend this service ever again.

I just want to share the sentiment others have here. I detest Royal Mail, the word royal being in the name is laughable. They’re the laziest, most useless, unreliable, sneaky and downright dirty company on the planet. Absolutely despise them and everything about the grifters and their shoddy little system.

Ordered items valuable clothing for birthday. Went to Midlands hub as i live in Birmingham. then got message sorry your parcel got sent to stockton on tees in error. Fine. waiting for delivery date - parcel left in my safe place outside my front door. why not knock on door?also no card left. not sure if now worse than Evri?

I posted a pocket watch valued at £40 into a Royal Mail parcel force drop off locker at my local supermarket.
I scan the parcel and entered my email address for a receipt.
A door opened on the locker and I put the parcel in. That was the last time I saw it and I never received an email receipt and the parcel has never been delivered. I have tried to log a complaint and a claim but Royal Mail just tie you up in nots so they make it impossible to claim. Please do NOT use them if you want your parcel delivered.

Absolute joke. I have TWO SEPERATE DELIVERIES in a single week, which have BOTH failed to deliver. First package was delayed by 3 days (24hr tracked apparently) and sent to the wrong address and through someone else's letterbox, and I cannot recover it. RM will "investigate" and retrieve the item back, but realistically is impossible.

So I decided to reorder the item that THEY lost.

Second package, they said they "attempted" to deliver, but no knock, doorbell ring or even the attempted delivery card. They decided that they could not leave it in a letterbox, and now I have to wait another day for a 24hr tracked package. Two times in a week, where RM failed to do its job.