PANGAIA Anmeldelser 

Great expirience! Thanks Alex to resolve my little problem! Good luck 🍀

Absolutely love this brand, the styles and quality of their products are second to none. You can feel the quality in their items from their puffers to cardigans. Most recently I had a pleasant encounter with their customer support team to rectify an issue and they were amazing, responsive, reassuring and solve my issue the same day. Thanks Alex!

On September 21st I received by email a 15% promo code discount I tried to add it in my cart and couldn't so I contacted Pangaia and Alex reply to me telling me that the code is supposed to work...after 2- emails explaining that its still not working, Alex told me to sent him the items that I wanted to purchase and he
will send me an invoice. I did as I was told ...and proceed to pay the invoice. Mind you I specifically asked questions on the free delivery over 335.00 canadian dollard and the taxes and duties. Since on the invoice he sent me i couldnt see the break down for the fees ...Alex replied the standard delivery fee for canada was 148.00 but at the same time on their site its says its free delivery over 335.00 canadian dollard ...Alex also sent me a link for for the dutie and taxes. Wich doesn't say much btw. Since I wanted the items I proceed with my purchase. Fast forward to September 26th since I didn't received any updates on my package I decided to reply to Alex about my concerns and my order status. He send me the link to track my package. So far so good till today Oct 2 when I got home I received a delivery notice from Canada post requesting to pay 142.93 plus taxes wich around 165.00 to claim my package mind you my invoice including everything that I already paid was 492.25 canadian dollard. So I called canada post to trynna get an understanding of that 142.93 plus taxe fee and they explained to me that that specific fee is call a COD "collect on delivery " put by the shipping compagny that Pangaia uses to ship their goods and it's not a taxes or duties...it's really a separate fee that nobody from pangaia told me about. I FOUND IT CRAZY THAT NOT ONLY I ENDED PAYING 148.00 FOR TAXES AND SHIPPING EVEN THO SHIPPING WAS SUPPOSED TO BE FOR FREE BUT THERES ANOTHER HIDDING 164.00 FEE ...SO FOR 2 HOODIES AND A KID T-SHIRT ILL ENDED UP PAYING A TOTAL 658.00 canadian dollard...ridiculous and when I wrote Alex about the issues he sent me the same stupid link wich said"Canada

Orders to Canada will be subject to customs and duties fees "

So nowhere there's a COD fee mentioned.

If you are from Canada please do not order from there site ...I'm so frustrated...it's a big scam ...Canada can definitely return the package and I'm gonna call my bank to let them know about my issues... I hate when you 1st trying a compagny and ended up getting SCAMMED...never again

I bought the DNA sweater a month ago and was so in love that I decided to invest in a matching set. I took time to choose, and made the order. A week later I was notified that the pants were sold out. I emailed immediately to try and cancel my order and they gave me refund instructions. The same day I tried to cancel through their site but it didn’t work so I tried to cancel via email and they told me it was too late and the package was already on its way.

Shipping to me Canada is $100 so now I am getting one sweater without a matching set as I had hoped.

Their team tried to help but the whole process is quite tedious, and it was unfortunate that in the end I’m not receiving what I had ordered.

Great choices, positive ethical brand, reasonable pricing. The clothing is hard wearing, washes brilliantly and is comfortable.

Grant was very responsive, helpful and did a great job. We were so grateful for our positive experience.

What made my experience great is always available, prompt and real support I got on first stage while I was trying to complete my order and then in terms of some additional info re shipping etc. It made me calm and ensured that I chose a great Company to do my shopping. Thanks again

I returned my order EU179145 on August 29, 2024. After two weeks, I contacted them for an update. They asked me to wait an additional 10 business days. After those 10 business days passed, they now ask me to wait even longer while they check with the warehouse. It has literally been a month since I returned my order, and I still haven’t received a refund. I am constantly being asked to wait, which is a horrible shopping experience overall.

UPDATE (28th Sep): Customer Service (Alex) is no longer replying to my emails. This website is a complete scam! I have initiated a chargeback with my bank. Stay away from this store!

UPDATE (6th Oct): They reply to my emails once a week or so. It's been 40 days since I shipped the return package, and it was delivered to Pangaia 30 days ago. Without any shame, they still ask me to wait while they check and verify my return, even after all this time. According to Pangaia's return policy, it was supposed to take 10 business days, but they don't follow their own policy. What they’re doing is totally illegal, but they don’t care.

Most of my items fit perfectly, and I was able to exchange the one that didn’t

Bought a set from Pangaia. Sweatshirt and shorts. The set was from the same fabric collection so it was meant to match.

The shorts came like a dark blue colour. As I had already ripped the tags off as I was literally about to go out and wear them I couldn’t return the items. Silly of me,

I decided to buy another pair of shorts thinking surely they sent me the wrong colour shorts. I purchased a new pair for next delivery. Again silly of me as the product is so expensive for what it is however I thought I might as-well buy them to have a complete set! The shorts came, again the same blue type colour.

I complained and was told that the dye’s and batch’s vary and return the item if I’m not happy. It is what it is.

Do not buy sets from these Guys they don’t match and their customer service is terrible , Sorry to say. I tried to negotiate. I’m still waiting on a response. They are uninterested.

Ive been with Pangaia for their children clothing since its early days. Outstanding quality products. Just tried to stock up some new colours and couldnt get them delivered to my address. Emailed them and within such a short period of time, a team member named Alex have helped me to get things sorted out. Thank You! Keep the good work and stay COOL, Pangaia ❤️

Amazing experience and nice shirt

After an initial misunderstanding the support team were extremely responsive, clear and helpful

Turned a bad customer experience into a good one.

Jurgita from the customer service team was super helpful and went the extra mile to make amends.

My wife is very happy with the product received.

Amazing products and services. Thanks

The quality of the apparel is great and the fact that Pangaia is a pioneer in sustainability tech is incredible!

Alex made the experience one of the main reasons why I have been a loyal customer for many years. Alex is a valuable asset to Pangaia. Much appreciated!

disgusting store! when I wanted to return an item on the site, the site offered me one option, get my money back for a gift certificate... what? scammers! I wrote to support and they fixed it, but I still haven’t received a refund to the card... You are scammers! refund 365 euros!!!! Order No. 765850

Muy buena calidad en tela

Love dealing with Pangaia customer service! So professional and willing to help!
Also like the new points system, specially the fact it accumulated all the points from the previous purchases! Which helped get couple of almost free orders! Great! Also special thanks to Alex for helping with birthday voucher, which again allowed almost 100 eur discount! Wonderful!!! Keep it up guys!

Still waiting for a refund after my return has arrived a MONTH ago. 0 updates from the company. Emails do not go anywhere “We are investigating”. Joke of a company. Do not order !