PANGAIA Anmeldelser 

I had a terrible experience with Pangaia’s refund process and customer support. My return was delivered to their warehouse on 30 December 2024, but I was repeatedly misled about the refund timeline. Their policy states 5-10 working days, yet after waiting the full period, I was told to wait another 5-10 working days—which is completely unacceptable.

The issue started when UPS Kuwait refused to accept my return because Pangaia failed to provide a commercial invoice. This caused unnecessary delays and led to the return period expiring while I was stuck trying to resolve the issue. I repeatedly begged Pangaia to extend my return period and issue the correct commercial invoice. They sent me the wrong invoice twice, and only on the third attempt did they finally provide the correct one.

Despite all these complications caused by Pangaia’s poor handling, their customer support was slow, unhelpful, and lacked urgency. No real effort was made to resolve my issue quickly, and I had to keep following up. Escalating to management didn’t help either.

I expected much better service from a brand like Pangaia, but this experience has been frustrating, time-consuming, and unprofessional. If you ever need to return an item, be prepared for a long and stressful process. I will not be shopping with them again and strongly advise others to reconsider before purchasing.

Eccellente esperienza, spedizione veloce, reso abbastanza semplice e rimborso immediato alla spedizione del pacco.
Purtroppo diversi articoli mi erano piccoli, ho tenuto un top che mi piace molto ed è abbastanza comodo

Fantastic quality, quick shipment, made in Europe.

Great customer service and quality materials. I look forward to the sales for when I can pick up a couple of fab wool or cashmere sweaters.

20 days ago, I returned my order #EU181338, but no refund has been issued to date. They keep asking me to wait longer, even though I need the funds before the Christmas holiday. Very bad experience with the returns. I dont recommend this store.

After reviewing other complaints, it seems this store is fine as long as you don’t need to return anything. Otherwise, you’ll end up wasting time chasing your money. I regret not checking the complaints before placing my order, big mistake on my part.

I love the hoodies&trackpants the fitting is so amazing and nice! And i also like the customer service a big 10! Never ever in my entire online shopping experience i have had such a great experience!
My favourite tracksuite brand of all!

Amazing, fast acting customer service who helped me resolve my issue quickly. They went above and beyond to help.

Being a user of your products is a privilege, thank you for what you do.

With Love Nataliya.

Amazing, fast acting customer service who helped me resolve my issue quickly. They went above and beyond to help.

Gorgeous tracksuits and quality, adding to my existing collection.

I own several items and can not say anything bad about them: great quality, sustainability, great customer service. Amazing brand

Quick response in the support team. One person manages all the replies from me. Finally, they made some custom actions to help me receive my exchange.
Thank you Alex!

Products from Pangaia are really comfortable and have top quality.
What you also have to know - they have one of the best customer service - fast, concrete, kind and always happy to help. If the management read that - please give your customer service some appreciation! (and maybe a raise 😀) Hugs, Klaudia

Obozujem jih. Njihove trenerke so najboljse kvalitete in najudobnejse.

Parcel has not not been delivered despite courier for Pangaia claiming it has. Numerous emails sent but still no idea where my parcel is. Poor service. Need to improve communication and efficiency in tracing lost parcels. Definitely request a photo of where the parcel is left. Would not buy from again.

Good experience

"I absolutely love the brand because it’s not only environmentally friendly, but it’s also actively solving environmental issues. I had a delivery issue with my last order, which was professionally resolved by their customer support. Thank you, Alex, for your help!"

I am concerned about the toxic material so much of our clothing is made of. I needed a sports bra that was non-toxic and gave support. So far, this is the best one I have purchased.

As the owner of many wool clothes that have lasted many years, I initially thought Pangaia clothes looked nice BUT, I ordered some wool tracksuits and once delivered I am disappointed to read that it all says “Dry Clean only”. For an item that I plan to wear frequently this is not very environmental friendly.

Their mission statement says, “Our vision is to inspire and accelerate an Earth Positive Future and our goal is to design an earth positive business model where our products are better for the planet than if they did not exist. Every product we create is born from science and purpose, each solving an environmental problem of the industry.”

Using regular Dry cleaning is NOT eco-friendly. They use a lot of chemicals to clean clothes and they release toxins into the air and water. Finding and paying for specialist green dry cleaners is not easy. This is a major concern for many people because regular dry cleaners are so prevalent in our society. When I emailed the company to raise this concern they said they were looking at other options for the future…... with all of their earth positive statements on their website it began to feel a bit like “greenwashing” to me.

They don’t display the care instructions on the garment description pages so you have no way of knowing if the clothes you like can be hand washed like other wool clothing, or are dry clean only, until it arrives and you read the label. How hard would it be to have the care instructions on the website?

Excellent customer service. Thank you, Alex, for your assistance.

order never reached. customer service replaced the order twice and they still didnt reach

I recently made my second purchase from pangaia. They offered me free shipping and the option to pay the taxes so I wouldn’t have to pay taxes and duty at the door. Unfortunately, they did not add the documentation for the paid COD on the box so I was charged for taxes a second time amounting to almost 3 times the cost I paid pangaia for the taxes at the time of purchase.

I had photo proof that at checkout it said $0 for shipping and the amount they charged me for taxes. There was also a statement directly on the website at checkout that was highlighted in green, which stated that I wouldn’t have to pay local customs (taxes and duty) upon delivery at my door. However, a really mean customer service person refused to admit that the pangaia website at checkout said my taxes and duty were pre-paid, which was the case with my first order, which didn’t result in a second payment for the taxes and duty like this one (which by the way is illegal). I asked to speak to a supervisor but the customer service person continued to refuse to refer me to a supervisor or to resolve the matter.

I won’t be shopping from this company again, which is sad because I have a business and I wanted to work with them in that capacity but I see they do not value the customer experience, so in like manner, I do not believe they would value the business 2 business experience either.

Besides the poor customer service and bad shipping experience (box was torn and there was no return documents in the box), these are truly “unisex clothing” meaning most items are made to fit male bodies well but look bulky on smaller female frames even when they size down to the smallest size (XXS). The clothing is meant to be oversized but oversized clothing should still look flattering on the female frame, which tends to be more curvy. These clothes are not flattering on the female frame.