Het is oké. Ik vind de kraag van de t-shirts te aansluitend, waardoor het niet zo lekker zit en ook wat 'stijf' staat. De pasvorm van oudere t shirts met dunne kraag vond ik leuker. Ik ga zelf niet... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Didn’t receive one of the two jumpers I ordered, customer service directed me to their claims portal which basically suggests you’re screwed if you didn’t purchase ‘Pangaia protect’ which is nonsense... Vis mer
Selskapet har svart
L’assistenza che mi è stata fornita da Alex per il mio ordine è stata velocissima ed efficiente. È stato gentilissimo nel risolvere nell’immediato il mio problema. Servizio clienti eccellente
Selskapet har svart
Easily the worst clothing online shop I have experienced in that price category. I wasn’t sure if I shopped at temu or alibaba or an actual premium company. The package was fully ripped... Vis mer
Selskapet har svart
Informasjon om virksomheten
- Klesbutikk
- Butikk med treningstøy
- Forhandler av babyklær
- Kles- og stoffprodusent
- Motedesigner
- Butikk for yttertøy
Skrevet av virksomheten
PANGAIA is a materials science company bringing problem-solving innovations to the world through premium lifestyle products and experiences. Sciences. Purpose. Design. #SustainableMaterials #EcoFriendlyClothing #EnvionmentallyFriendlyClothing #RecycledMaterials #InnovationFashion #Tracksuits #Hoodies #TrackPants
Kontaktopplysninger
Storbritannia
- https://pangaia.com/
- pangaia.com
3,5
Middels
1k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 97 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Very Poor Service:
Very Poor Service:
I placed an order with this company 10 days ago, and they kept promising that it would ship “tomorrow,” yet it never did. Every time I followed up, I received the same excuse. After repeated delays and no shipment, I had to request a refund. This kind of dishonesty and lack of reliability is unacceptable. I do not recommend this company to anyone looking for a trustworthy and efficient service.
26. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra PANGAIA
Hi there,
We are genuinely sorry to hear about the difficulties you have faced with your order, and we completely understand your frustration. Delays like this are not the standard we strive for, and we deeply regret the inconvenience this has caused.
We kindly ask that you please reach out to us directly so that we can assist you further and ensure this is resolved promptly. Your feedback is incredibly important to us, and we are committed to improving our processes to provide a smoother experience moving forward.
Thank you for bringing this to our attention, and we truly hope to have the opportunity to make this right for you.
Team PANGAIA
Lovely products & excellent customer…
Lovely products & excellent customer service from Alex. I had a small issue with an item and a replacement was dispatched same day.
Great quality items.
26. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra PANGAIA
Hi Amy,
Thank you for your kind words! We are delighted to hear that you love our products and that Alex was able to assist you so efficiently. Ensuring a smooth and positive experience for our customers is always our priority, so we are glad we could resolve your issue so quickly.
We truly appreciate your support, and hope you continue to enjoy the quality of our items!
Team PANGAIA
Great quality and sustainable materials…
Great quality and sustainable materials with awesome design. Alex was always responsive when I contacted customer support and available to help.
21. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra PANGAIA
Hi Sandra,
We are so pleased to hear that you appreciate the quality, design, and sustainability of our products - those values are at the heart of what we do. It is also wonderful to know that Alex was able to provide the support you needed and ensure a smooth experience.
Your support and kind words mean so much to us, and we truly appreciate you taking the time to leave this review!
Team PANGAIA
Excellent communication and customer…
Excellent communication and customer service! I experienced an issue with one of the items I purchased and Pangaia immediately sent out a product replacement. My experienece of dealing with one of their staff members was without fault. Highly recommend Pangaia both for its clothes as well as customer service!
21. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra PANGAIA
Hi Mrs. S,
Thank you for taking the time to share your experience! We are delighted to hear that our team was able to assist you promptly and that you found our customer service team to be so helpful. Providing a smooth and supportive experience for our customers is always our priority, and we are grateful for your kind words.
We truly appreciate your support - it means so much to us!
Team PANGAIA
The worst online shopping experience
The worst online shopping experience, after several weeks of hearing nothing I chased, then only received half the order.
A few weeks later I chased about the missing item only to be told it was out of stock.
So frustrating.
I wouldn’t bother buying online from them less you’re willing to chase!
19. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra PANGAIA
Hi Sam,
We are truly sorry for the frustration this experience has caused, and completely understand how disappointing it must have been to wait for your order, only to find that part of it was unavailable. This is certainly not the experience we want for our lovely customers.
If you would like to discuss this further, please do not hesitate to reach out - we would love the opportunity to assist you and see what we can do to make this right.
Team PANGAIA
Fraud! took money and sent no product
I placed an order, they took my 111 pounds and have gone completely quiet! No update on delivery, no confirmation on processing it or ANY form of acceptable response. Honestly their customer support is even more useless, with no help whatsoever.
I have asked for a refund or update on delivery and customer support have just gone completely quiet and ignored my emails.
Stay away and save your money for a trustworthy company.
30. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra PANGAIA
Hi Christina,
We are truly sorry to hear about the frustration you have experienced, and completely understand how disappointing this must be for you. We are actively looking into your order and are committed to resolving this issue as quickly as possible.
We genuinely want to ensure you have a smooth experience with us, so if you are still encountering any difficulties or if there is anything else we can assist with, please do not hesitate to reach out. We are always happy to help and will do everything we can to make this right for you.
Thank you for your patience, and we are dedicated to ensuring this is resolved to your satisfaction.
Team PANGAIA
Refund missing since 7 weeks
I returned my order end of December and it arrived on 28th of December- still waiting for my refund (170€)
I contacted the customer service twice- this is unacceptable!
Note: the refund was given after I contacted the e customer service again today and shared my experience here
11. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra PANGAIA
Hi Sonja,
We are truly sorry for the delay you experienced with your refund. We can see that the refund was processed yesterday at 5:32 PM, and a confirmation was sent to you as soon as this occurred. Please note that it can sometimes take a little time for the payment to reflect in your account, depending on your payment provider.
Our customer service team has been committed to keeping you updated throughout, and we genuinely regret the inconvenience this caused. Thank you for your patience in this matter.
Team PANGAIA
more than one month delay of delivery
I have placed an order more than one month ago and did not receive it till now! i’ve also been sending emails and they are reply with the same repsonse everytime that they are contacing the shipping partner and it is on the way. also, after one month of waiting I asked to return my money back and they said it is not possible! this is so unacceptable
10. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra PANGAIA
Hi Dania,
We are truly sorry for the delay and the frustration this has caused for you. While issues with shipping couriers can sometimes be beyond our control, we completely understand how disappointing this experience has been.
Our team is actively working to make this right for you, and we are committed to resolving this as quickly as possible. We genuinely regret the inconvenience and appreciate your patience and understanding.
If there is anything else we can assist you with, please do not hesitate to get in touch, and we will always be happy to help.
Team PANGAIA
Worst customer service EVER. A complete scam of a company. Lost my money
Not surprised to see so many negative reviews for this awful company. Possibly the worst customer service i have ever dealt with. I had a problem with the return shipping label they provided me, as DHL did not recognise the Waybill generated. I emailed them 10 days before I was leaving the country to try rectify this problem. Not only do you have to send email after email just to get a reply, the first 5 days were just automated responses where the person replying hadn’t even bothered to read my email. They kept sending me links to DHL to book my collection instead of actually reading the email to understand that was not the problem, and that it was my airway bill number that was not recognised, and I therefore wasn’t allowed to book a collection. I even sent screenshots showing them it was invalid …..3 times. Cause the other times they didn’t bother to open it. It has now been 10 days, they still haven’t replied to me, they just replied once to say someone would look into it and that they understood the urgency of the situation. Obviously not…..cause 10 days have passed and I have now left the country…..of course they haven’t messaged me or replied. I will never ever shop with this company again, and honestly do not recommend anyone else does unless you want to get scammed or basically talk to a robot on the other end who couldn’t care less to help you.
7. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra PANGAIA
Hi Laura,
We are very sorry for the frustration this has caused. Our team has been working hard to investigate the issue, and we truly regret any inconvenience along the way.
I can see that one of our agents has since followed up with you, and we are still waiting to hear back. If there are any outstanding concerns, please do reach out - we would love to assist further and ensure this is resolved for you.
Team PANGAIA
Im at a loss for words
Im at a loss for words. They sent me the wrong item not once but TWICE and now the second time they claim that they indeed sent me the right item (spoiler, they haven’t because it’s not what I ordered). I don’t know what is going on with their operations but this is outrageous (considering they claim to be sustainable, they will basically pollute 4 times for one single order because of their own mistake)
EDIT: the issue hasn’t been resolved, I had to accept the incorrect item as they are low on stock on the correct one and can’t assure they can send me one after I return the wrong one.
9. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra PANGAIA
Hi Ilara,
We are ever so sorry for the frustration this has caused. I can see that this has since been resolved, and our team has worked to ensure the issue was addressed, including refunding you the difference for the incorrect item. We truly regret the inconvenience and confusion you have experienced, as this is not the level of service we aim to provide.
If you are still experiencing any outstanding issues, please do not hesitate to get back in touch and we would be more than happy to help make this right for you.
Thank you for your patience throughout this, and we are grateful for your understanding.
Team PANGAIA
Speedy Delivery
Some initial difficulty with sales items, but eventually resolved and with a speedy delivery and sales process. Love the jacket!
28. januar 2025
Svar fra PANGAIA
Hi there,
Thank you for sharing your feedback! We are so glad the issue was resolved, and we are thrilled to hear that you are happy with both the speedy delivery and your jacket.
We truly appreciate your support, and look forward to providing more great experiences in the future!
Team PANGAIA
Excellent customer service
Excellent customer service. Makes the purchase of their items worth it! You get fantastic service and awesome clothes. Thank you.
4. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra PANGAIA
Hi Stefania,
Thank you for your kind words! We are so pleased to hear that our customer service made your experience even more worthwhile, and we truly appreciate your support.
We are always here if you need anything else!
Team PANGAIA
my first order was not good quality
my first order was not good quality
my second order the shoes did not come
this is bad i am loving the brand but that experience was something i didnt expect
25. januar 2025
Svar fra PANGAIA
Hi JD,
We are very sorry to hear that your experience did not meet your expectations. While we are glad we could process your refund for the shoes, we understand how disappointing it must have been that they were no longer in stock.
Regarding the quality of your first order, we truly appreciate your feedback. We would love to understand more about your first order, please reach out to us, and we will be happy to see how we can assist you!
Thank you for sharing your experience with us. We appreciate your support for the brand and hope to provide you with a better experience in the future.
Team PANGAIA
I can't say enough good things about…
I can't say enough good things about this brand! From the outstanding product quality to the exceptional staff in stores and top-notch customer service, every experience has been fantastic. I highly recommend them!
30. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra PANGAIA
Hi Sigita,
Thank you very much for your kind words!
We are absolutely delighted to hear that you have had such a positive experience with our products, our store staff, and our customer service. We take great pride in delivering the best quality and care, so it is wonderful to know that every aspect of your experience has been exceptional!
Your recommendation is truly appreciated, and we are incredibly grateful for your support.
Team PANGAIA
EU (Spain) orders stopped by customs
Pangaia is suppose to send orders in EU directly without the need for customs. Packages are stoped by customs and demand that you provide all your details and agree to pay customs fees. The Pangaia support does nothing for 3 weeks. They also do not want to refund money. It's a very poor customer service. I do not recommend you purchasing from them if you are in EU / Spain.
28. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra PANGAIA
Hi there,
We are ever so sorry to hear about your experience. Orders within the EU should normally arrive without any issues, so we completely understand how frustrating it must have been to deal with customs delays. This is never the experience we want for our customers.
Please rest assured that we have refunded you right away, and we truly regret the inconvenience this caused. Your feedback is really important to us, and we will review this to see how we can improve and prevent similar issues in the future.
If there is anything else we can do to help, please do not hesitate to reach out - we are always here to help.
Team PANGAIA
Excellent quality and service
Excellent quality and service! I sent an email for an exchange and I got a reply immediately. I was able to proceed with the exchange within a few minutes. Very easy process.
27. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra PANGAIA
Hi Eleni,
Thank you for your feedback!
We are pleased to hear that the exchange process was quick and hassle-free. It is wonderful to know that your experience with us was positive from start to finish.
We truly appreciate your support and hope to assist you again in the future!
Team PANGAIA
Impressive customer service
Impressive customer service! I was really blown away by how Pangaia handled my order issue. Alex was super attentive to the details and resolved my problem right away. It’s not every day you get that level of care!
24. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra PANGAIA
Hi there,
Thank you for your amazing feedback! We are so pleased to hear that Alex provided such attentive care and was able to resolve your issue quickly. Delivering exceptional customer service is incredibly important to us, and it is wonderful to know we made a positive impression.
Your kind words mean the world to us - thank you for sharing your experience!
Team PANGAIA
Luxury tracksuits, fantastic customer care
I have three tracksuits from Pangaia (2 midweight, 1 heavyweight) and I absolutely love them. They feel like pure luxury, as well as the shape and size fitting really well. I had a minor issue with one of the tracksuits and Alex was so helpful and it was resolved straight away.
24. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra PANGAIA
Hi Alivia,
Thank you for your wonderful feedback! We are so happy to hear how much you love your tracksuits and that they have been a great fit for you.
We are also pleased to hear that Alex was able to resolve your issue quickly - our team is always here, and happy to help!
We truly appreciate your support and are so glad you had a great experience with us!
Team PANGAIA
Fantastic customer service
I was really amazed by Pangaia customer servise. There were missing items in my order, I contacted their customer support and they solved it immediately, they offered me a replacement and sent me missing products. Thank you Pangaia
17. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra PANGAIA
HI Michaela,
Thank you so much for sharing your experience! We are delighted to hear that our customer service team was able to assist you quickly and resolve the issue. We are so happy we could make things right for you. If you ever need anything else, we are here to help!
Team PANGAIA
Svar fra PANGAIA
Hi Haya,
Thank you for your feedback! We understand that sizing can vary depending on the style, and we are always working to improve consistency across our range. If you ever need help with sizing or have any questions, please do not hesitate to reach out—we are happy to assist you!
Team PANGAIA
Dette er Trustpilot
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Lær om anmeldelsesprosessen på Trustpilot.
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Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.