Het is oké. Ik vind de kraag van de t-shirts te aansluitend, waardoor het niet zo lekker zit en ook wat 'stijf' staat. De pasvorm van oudere t shirts met dunne kraag vond ik leuker. Ik ga zelf niet... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Didn’t receive one of the two jumpers I ordered, customer service directed me to their claims portal which basically suggests you’re screwed if you didn’t purchase ‘Pangaia protect’ which is nonsense... Vis mer
Selskapet har svart
L’assistenza che mi è stata fornita da Alex per il mio ordine è stata velocissima ed efficiente. È stato gentilissimo nel risolvere nell’immediato il mio problema. Servizio clienti eccellente
Selskapet har svart
Easily the worst clothing online shop I have experienced in that price category. I wasn’t sure if I shopped at temu or alibaba or an actual premium company. The package was fully ripped... Vis mer
Selskapet har svart
Informasjon om virksomheten
- Klesbutikk
- Butikk med treningstøy
- Forhandler av babyklær
- Kles- og stoffprodusent
- Motedesigner
- Butikk for yttertøy
Skrevet av virksomheten
PANGAIA is a materials science company bringing problem-solving innovations to the world through premium lifestyle products and experiences. Sciences. Purpose. Design. #SustainableMaterials #EcoFriendlyClothing #EnvionmentallyFriendlyClothing #RecycledMaterials #InnovationFashion #Tracksuits #Hoodies #TrackPants
Kontaktopplysninger
Storbritannia
- https://pangaia.com/
- pangaia.com
3,5
Middels
1k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 97 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Great product and lovely
Great product and lovely, helpful and efficient customer service staff - Thanks Su.
26. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra PANGAIA
Hi Olivia,
Thank you so much for your lovely review! We're delighted to hear you’re happy with your product and that our customer service team was able to support you in a helpful and efficient way. Your kind words and support truly mean a lot to us! 💚
Team PANGAIA
I really like the clothes of this…
I really like the clothes of this brand, nice styles, good quality and some outstanding designs.
I also had a problem once. So i contacted the customer support and got to alex there - a friendly, empathetic and nice guy who helped me out in a verry comfortable way. Thanks again to you man👍🏻
18. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra PANGAIA
Hi Marcel,
Thank you so much for your kind review! We're so glad to hear you're enjoying the style and quality of our pieces and it’s wonderful to know that Alex was able to support you in such a helpful and considerate way.
Providing a positive and comfortable experience is exactly what we aim for! 💚
Team PANGAIA
TOP TOP costumer service!!
I love this brand, the quality of the materials and the strong commitment to creating an increasingly sustainable product. The customer service is excellent too; I made a return mistake and they were incredibly kind and helpful in resolving the issue
9. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra PANGAIA
Hi Francesca,
Thank you so much for your amazing review!
We're thrilled to hear that you love the quality of our materials and share our commitment to sustainability, that truly means a lot.
It’s also wonderful to know that our customer service team was able to support you with kindness and care when you needed it. We always want to make things as easy and reassuring as possible, so we’re really glad your experience reflected that!
Team PANGAIA
Excellent customer service
Excellent customer service.
Knowledgeable and extremely helpful
12. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra PANGAIA
Hi there,
Thank you so much for taking the time to share your experience!
We're delighted to hear that our customer service team was able to support you in a helpful and knowledgeable way. We always aim to make every interaction as smooth and reassuring as possible, so it really means a lot to know that this came through!
We're so glad we could be of help and we truly appreciate your kind words and support.
Team PANGAIA
Finde Pangaias Konzept sehr gut
Finde Pangaias Konzept sehr gut, am grundsätzlichen Prinzip der Nachhaltigkeit sollten sich viel mehr Menschen orientieren :-).
28. mai 2025
Svar fra PANGAIA
Hi Flammo,
Thank you so much for your kind words! We're really happy to hear that PANGAIA’s mission resonates with you.
Sustainability is at the heart of everything we do, and it means a lot to know that it’s appreciated. Thank you for being part of the journey toward a more mindful way of living, your support truly makes a difference! 💚
Team PANGAIA
Service that matches the product quality
I already loved PANGAIA for the fabric innovations and clean design — now I’m a fan of their customer care too.
A small hiccup with one of my linen pieces was resolved in two emails: Alex from the support team organised a replacement right away, kept me updated at every step and was genuinely friendly throughout.
Fast, transparent and human-centred service that makes sustainable fashion feel even better.
14. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra PANGAIA
Hi Sophia,
Thank you so much for taking the time to share your experience, it truly means a lot! We’re so pleased to hear that our team, especially Alex, was able to support you quickly and with care. It’s always our goal to offer a service that reflects the same thoughtfulness and intention we put into our products, and we're really glad that came through for you.
Your kind words and continued support mean the world to us and we're grateful to have you as part of the PANGAIA community! We’re excited to keep growing with you and to be part of your journey toward thoughtful, purposeful fashion, every step of the way.
Team PANGAIA
Svar fra PANGAIA
Hi Iro,
Thank you so much for your review! We're so glad you're enjoying the quality and the colour palette, it's always a joy to know our pieces are hitting the mark.
It really means a lot to have your support and we hope you continue to find styles you love with us!
Team PANGAIA
PANGAIA
PANGAIA: Style That Lets Me Be Fly, Kind, and Conscious
I’ve been searching for a brand that lets me be as fashionable as I wanna be—without killing the planet, the people on it, or the vibe. PANGAIA is that brand. When I wear my coat or sweatsuit, I don’t just name-drop—I give a full rundown:
“They’re engineers, scientists, and designers saving coral reefs, using flower-based down, and pushing boundaries in fashion and sustainability.”
As a home baker, I’ve also been looking at what I can do differently. Waste in the kitchen is real—but so is my commitment to care for the Earth and everyone on it, even through sweets. My motto? Fork your diet, eat kaak (cake)—but it’s not just fluff. I strive to create joy for everyone: gluten-free, dairy-free, vegan, gym rats, sweet tooths, and skeptics alike. Because not all of us are the same, and that’s what makes the magic.
Thank you, PANGAIA, for helping me express that same energy in what I wear. Guilt-free, purpose-driven, and fly as hell. 🌍💚
— Kareem Y.
22. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra PANGAIA
Hi Kareem,
This might just be one of the most thoughtful reviews we’ve ever received, honestly, we’re blown away!
The way you’ve captured what we’re working towards, not just in design or sustainability, but in spirit - it’s everything. It means the world to know that what we create resonates with people who care deeply, think consciously, and still want to feel good and look great doing it!
Thank you for wearing your values so proudly, and for bringing that same intention to your work in the kitchen - we’re seriously inspired. Keep doing what you’re doing!
Thanks again for being part of the PANGAIA community - we cannot wait to continue this journey with you. 🌍💚
Team PANGAIA
Astounded by the incredible customer…
Astounded by the incredible customer service from Alex at Pangaia in relation to my issue with a pair of cashmere joggers. The speed of response and the immediate resolution was so refreshing and incredibly rare to experience. Wonderful experience and makes me love and trust the brand even more. Thank you team!
15. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra PANGAIA
Hi Alice,
Thank you so much for your lovely review! We're really glad we could resolve your issue quickly and that you had a great experience with our team. It’s always our goal to make sure customers feel supported and at ease, and we’re happy to hear that reflected in your experience.
If there’s anything else we can assist with, please don’t hesitate to reach out! Thanks again for your feedback, we truly appreciate it.
Team PANGAIA
High quality products & customer centric service
Absolutely love this company and their mission. Have purchased many items and I keep coming back for more. High quality garments & products made sustainability and supported by fantastic and thoughtful customer service.
15. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra PANGAIA
Hi Kim,
Thank you so much for your kind words and continued support, it truly means the world to us! We’re so pleased to hear that you’ve had such positive experiences with both our products and our team.
Creating high-quality, responsibly made pieces is something we care deeply about, and it’s incredibly rewarding to know that this has resonated with you. We're so grateful to have you as part of our community and look forward to continuing to share more with you in the future! :)
Team PANGAIA
Terrible turnaround on store credit
I submitted my return on March 26th and have not received my store credit. I'd love to be able to order the other size that I wanted but I have not been issued a return and it's been over 2 weeks.
25. mars 2025
Svar fra PANGAIA
Hi Skylar,
Thank you for taking the time to share your experience, we’re genuinely sorry to hear about the delay in receiving your store credit. We completely understand how frustrating it must be, especially when you're hoping to place a new order and move things along smoothly.
We’d love the chance to look into this for you and help get it resolved as quickly as possible. Please do reach out to our customer service team when you can - we’re here to support you and make sure things are set right.
Team PANGAIA
Jakke kan ikke renses
Købte ind i branderts filosofi om at købe mindre og bedre. Investerede i en “Flower-Warmth Recycled Nylon Puffer”, men opdagede først senere at jakken ikke kan renses og kun tåler rengøring med klud.
Det er i mine øgne det modsatte af bæredygtigt for det forkorter frakkens levetid at den ikke kan renses. Jeg har skrevet til Pangaia for at høre om der vitterligt ikke var andre tilbud fra deres side o forhold til rens og vedligeholdelse, men fik ikke noget svar. Skriver her fordi jeg håber anmeldelsen når de rette og Pangaia kan forbedre deres produkters livscyklus så det matcher brandens sympatiske ambitioner.
1. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra PANGAIA
Hi Olga,
Thank you for taking the time to share your feedback with us. We completely understand your concerns, and we're very sorry to hear that this has impacted your experience.
We can see that our team has reached out to you in response to your query, but it looks like we haven’t heard back from you. If you'd still like to explore this further, please don’t hesitate to get in touch, we’d be more than happy to look into this for you right away!
We truly appreciate your thoughts, as feedback like yours plays an important role in helping us improve.
Team PANGAIA
I have bought Pangaia to my sister back…
I have bought Pangaia to my sister back in 2020. Easy smooth process. In january this year 2025 decided to make an order for myself. My order has never been expedited and sent. Its becoming concerning. My order number 792914 that was already one time change as some error in warehouse.
21. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra PANGAIA
Hi Neli,
We're really sorry to hear about the trouble you've experienced with your recent order, especially after a previously smooth experience. We completely understand how frustrating this must be.
I can see that one of our agents is currently looking into this and working to resolve it for you as quickly as possible. Please do keep an eye on your inbox, as you should receive an update soon.
Thank you for your continued support, and we're so sorry again for the inconvenience this has caused.
Team PANGAIA
URGENT ATTENTION - POOR CUSTOMER SERVICE
Hi,
UK203878
This is my order number. I’ve been trying to get a response for the past 3 days, but no one has replied after confirming that a refund would be issued to my bank account.
I never received the package I ordered on the 26th of February. Pagania investigated and confirmed that the courier company could not locate the parcel. Pagania’s customer service, in the email chain, confirmed a replacement would be sent on the 7th of March. I waited for a week with no confirmation, and every time I followed up, I was only given the previous tracking number with no new update.
After a month of waiting since my original order, I asked to cancel the order and issue a refund. You confirmed this in writing, but it has now been 4 days with no response, despite my repeated follow-ups.
The stress you are causing me by making me chase this every day is unacceptable. I want someone to respond to my enquiry and issue the refund as soon as possible.
This is my sixth time buying from Pagania – I love the quality of your products, but the customer service this time has been extremely disappointing.
19. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra PANGAIA
Hi Negin,
We are truly sorry to hear about the frustration you've experienced with this order and the delay in responding to your inquiry. We completely understand how disappointing this situation must be for you, especially as a loyal customer.
We have policies in place to ensure that returns are handled carefully and efficiently, and we can confirm that our warehouse received your return recently. As stated in our FAQ on the website, it can take between 5-10 business days for refunds to be processed and reflected in your account.
We sincerely apologise for the delays and any inconvenience this has caused. If you have any further questions or if there's anything else we can assist you with, please do not hesitate to get in touch with us directly.
We truly appreciate your patience and understanding, and we're committed to resolving this for you as swiftly as possible.
Team PANGAIA
Une arnaque
Une arnaque ! 15 mails pour un remboursement et Zéro remboursement ! une Horreur !
15. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra PANGAIA
Hi Philippe,
We truly apologise for the frustration you’ve experienced with your refund and we understand how important it is for this to be resolved quickly and smoothly.
Our team has confirmed that your refund has been processed, and you should have received a confirmation in your inbox. We sincerely regret any delays and confusion caused. If there are still any outstanding issues however, please feel free to get in touch - we’re here to help and ensure this is sorted for you.
Team PANGAIA
Product not delivered and was just…
Product not delivered and was just cancelled after a month of waiting. Very poor customer service and does not reply promptly. They sent the same email every time. Very bad experience from them.
2. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra PANGAIA
Hi Justine,
We are really sorry to hear about your experience, and we completely understand how disappointing this must have been. We had previously requested more details to assist you, but have not yet received a response.
We’d love the opportunity to look into this further and make things right for you. Please do reach out to our customer service team at your earliest convenience, and we’ll do everything we can to make this right for you.
Team PANGAIA
Awful
Awful! Will never order again.
Placed an order 29th of January. As of 8th of March still did not receive my order in full correctly. 3 times Pangaia sent me wrong size and colour of the shorts, arranged pick up after complaining to customer service, waited for those shorts to arrive to their warehouse, be checked if they they were not worn and then receive again exactly same shorts. After hours of complaining to customer service they have now started investigation and just disappeared.
22. februar 2025
Svar fra PANGAIA
Hi Yuliya,
We are deeply sorry to hear about your experience and truly regret the frustration this has caused. This is certainly not the level of service we aim to provide, and we completely understand how disappointing this situation must be for you.
I can see that our agent has since refunded you along with an additional gesture of goodwill to make up for the issues you've experienced. We truly appreciate your patience as we worked to resolve this, and we hope this helps to alleviate some of the frustration.
If there’s anything else you need or if further issues arise, please don’t hesitate to reach out. We’re here to help and ensure you have a smooth experience with us moving forward.
Team PANGAIA
I know they're a small company but...
I don't like to do this because I know Pangaia has great values behind it and that it's a small company. I will also say that the material on the product I received seems like really good quality, so that's something.
I would also say though that the experience has been a mixed bag, and something that's been dragging on for over two months. I ordered a black puffer coat on sale, the wrong item arrived. I sent this back, to then receive the right item. Unfortunately this item was a bit too big so I had to send this back too. Unfortunately, the smaller size in the colour I wanted didn't become available for a good two weeks or more, so I opted for a colour that I wanted less in the end. I have the item now, but still waiting on a refund from the original order I placed. It has been over 19 working days (when it's meant to be up to 10 working days upon receipt of a returned item) because I think they forgot to process the refund in time. It's a little frustrating given the price point and the process not being seamless from the beginning. I hope that the company sorts out its issues. I feel like there might be more emphasis on growth/growth marketing (I found out about them through targeted ads) than refining operations and processes?
2. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra PANGAIA
Hi Eva,
Thank you for sharing your feedback with us! We're really glad to hear that you’re happy with the quality of our product, and we genuinely appreciate your understanding as a smaller company working hard to grow and improve.
However, we’re truly sorry to hear that your experience did not live up to your expectations, and we completely understand the frustration of dealing with delays. We would love to help resolve the situation as quickly as possible. However, we haven’t yet received an update on the request we sent to you.
If you could please kindly provide further details by reaching out to our customer service team via email, we’ll be more than happy to assist you with the issue.
Thank you for your patience, and we look forward to helping you get this sorted.
Team PANGAIA
I was able to exchange my hooded…
I was able to exchange my hooded sweater to different size...
22. februar 2025
Svar fra PANGAIA
Hi Natalya,
Thank you for sharing your experience! We are so pleased to hear that your exchange process was smooth and that you were able to get the right size. Ensuring a hassle-free experience for our customers is always our goal, and we truly appreciate your support!
We hope you love your new hoodie, and if you ever need anything else, we’re always happy to help!
Team PANGAIA
Amazing experience
Amazing experience! I bought a jacket that I absolutely loved, but unfortunately, I accidentally ripped it with the zipper, which was a bit sharper than usual. I reached out just to get some advice on how to fix it, as I had been searching for a nice, sustainable jacket for months and i wanted to keep it. To my surprise, they were incredibly kind and offered me an exchange! I’m so happy with their customer service and truly appreciate their support. Highly recommend! 😊
10. februar 2025
Svar fra PANGAIA
Hi Zuzana,
Thank you for sharing your experience! We are so pleased to hear that you love your jacket and that our team was able to support you in finding a solution. We completely understand how important it is to find a sustainable piece you truly love, and we are glad we could help make things right for you.
Your kind words mean so much to us, and we truly appreciate your recommendation. We hope you continue to enjoy your jacket for a long time to come!
Team PANGAIA
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.