Post order process was unclear and although I got two emails saying my order had been selected and then dispatched there was no tracking information or link to a courier. After 7 days with no delivery... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I've been wearing Palladium boots ever since my dad brought me a pair home from France as a teenager. Sturdy, lightweight boots but with excellent support and great grip. I don't know how many pairs... Vis mer
I ordered three pairs of shoes in size 10.5 UK and they all fit nicely. Delivery took a couple of days longer than expected as the shipment was clear of customs for a while, before the local courier c... Vis mer
As a Vegan it's hard to find decent and cool looking foot wear. I've now got three pairs of Palladium Boots and they're all fantastic.. Different colours and styles for different occasions. They'... Vis mer
Informasjon om virksomheten
Om Palladiumboots
Skrevet av virksomheten
PALLADIUM® UK Trustpilot Profile
Welcome to the official Trustpilot profile for PALLADIUM® UK
Thank you for sharing your review with us!
Over 75 years of crafting style-savvy, utility-inspired footwear has taught the French heritage brand Palladium a thing or two about building gear that lasts and has helped the brand earn its stripes in creating a uniform for the people.
From its roots in developing footwear for the French Foreign Legion in the 1940s to its evolution in supplying trek-ready options for the Great Outdoors, the road Palladium has traveled has connected the brand with a dizzying diversity of people, places, and cultures. In doing so, the decades traversed have instilled in Palladium an inherent respect for freedom, progress, and discovery.
Palladium's eco-conscious credentials inch ever closer to its 2025 goal of becoming 100% sustainable. In support of its ethical targets, each season the brand donates thousands of boots to global charities. And if the journey has equipped us with anything, it is a belief that life has so much to offer if you #daretodiscover.
We celebrate those who explore urban environments with a bold and audacious attitude. Embracing the unexpected everyday. Conform only to your own expectation. Be free and confident. Discover beyond boundaries. #DARETHEUNKNOWN
Customer Service Promise:
At Palladium UK, your satisfaction is our top priority. Our dedicated team is committed to delivering exceptional customer service, going above and beyond to ensure your needs are met. Whether you have questions, concerns, or need assistance in finding the perfect pair of shoes, our friendly team is here to provide personalized support. Contact our Customer Service.
Kontaktopplysninger
Frankrike
- palladiumboots.co.uk
3,9
Bra
2k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 48 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av to uker
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Very disappointed with the time it took…
Very disappointed with the time it took for the shoes to arrive. As the shoes were too large I wanted to returned them and what a pain that was,your company do not make it easy and then another saga to actually get a refund all in all from purchase to refund it took 5 weeks. Won’t happen again!
30. juni 2026
Svar fra Palladiumboots
Hello,
We’re very sorry to hear about your disappointing experience with the delivery, return and refund process.
We understand how frustrating it must have been to wait for your shoes to arrive, only to find that they were too large and then face difficulties returning them and receiving your refund. We sincerely apologise that the entire process took five weeks.
This is certainly not the experience we want our customers to have, and we take your feedback regarding the return and refund process seriously. We will share your comments with the relevant teams as we continue working to improve our service.
Thank you for taking the time to share your experience with us.
Kind regards,
The Palladium Team
Wore the sandals for literally 2 hours…
Wore the sandals for literally 2 hours and the main strap tore at the stitching. Absolutely shocking quality.
Returns policy… ship back abroad, really!??
Never again Palladium.
30. juni 2026
Svar fra Palladiumboots
Hello,
We’re sorry to hear about the issue you experienced with your sandals. A strap tearing after only two hours of wear is certainly not what we expect from our products.
If you believe your sandals have a defect, please contact our customer service team at hello@ksgb.com, as indicated on our website. Please include your order number and, if possible, photos of the issue so that our team can investigate this for you and advise you on the appropriate solution.
We’re sorry for the inconvenience and hope we can assist you further.
Kind regards,
The Palladium Team
Misleading Offers & Costly Returns
After placing an order using an exclusive offer, I noticed a better public discount available the next day, so I had to place a second order. On top of that, charging a £5 fee for every return makes the whole experience really inconvenient.
Please remove me from your early-bird promotional emails. The discounts aren't actually better, which feels completely misleading.
24. juni 2026
Svar fra Palladiumboots
Hello,
We’re sorry to hear that our promotional offers and return fees left you feeling disappointed and frustrated.
We understand how frustrating it must have been to place an order using an exclusive offer, only to see a better public discount available the following day, especially when this led you to place a second order. We also understand your concerns regarding the £5 return fee.
We’re sorry that you felt the early-bird offer was misleading. We take your feedback seriously and will share your comments with the relevant teams so they can be taken into consideration when reviewing our promotional campaigns.
Regarding your request to be removed from our promotional emails, please contact our customer service team so they can assist you with your email preferences.
Kind regards,
The Palladium Team
I like this brand super my favourite
23. juni 2026
Great thanks
Speed of delivery mostly, information for arrival of good was very informative was greatly appreciated and on time.
22. juni 2026
Failure of customer service refund
So the shoes didn't fit. No drama. Trying to return them and get a refund, big drama. Received the shoes end of June, and they were too small. No problem with the quality. Navigating the refund process not so easy. Couldn't access the refund label so messaged customer services and they sent it. Posted the parcel 11th July and heard nothing since. August 20th today. E-mailed the same contact for update...nothing. Would just like to receive my £50 refund please.
24. juni 2026
Svar fra Palladiumboots
Hello,
We’re very sorry for the difficulties you experienced with the return and refund process, and we sincerely apologise for the lack of communication.
We can confirm that your £50 refund was processed on 21 August and has been issued to your original payment method.
We understand how frustrating it must have been to wait so long for your refund after returning the shoes on 11 July, and we sincerely regret the inconvenience caused.
Thank you for your patience and for sharing your feedback with us.
Kind regards,
The Palladium Team
Shoes never arrived and no one is…
Shoes never arrived and no one is answering any emails !!! Waiting for a refund !!!
23. juni 2026
Svar fra Palladiumboots
Hello Celine,
We’re sorry for the inconvenience caused with your order and for the difficulty you experienced in reaching our customer service team.
We would like to confirm that your order has already been fully refunded. The refund was issued to your original payment method.
We sincerely apologise for the delay and frustration caused, and we hope this clarifies the situation.
Kind regards,
The Palladium Team
Love Palladiums
Happy man, love the boots, quick delivery, all good, 10 out of 10 from me
22. juni 2026
Love em had them 30 yrs ago and still…
Love em had them 30 yrs ago and still love them now
22. juni 2026
Lightweight
Lightweight, comfortable, don't make my feet sweat and the soles grip much better than other canvas boots I've worn. That's why I have 5 pairs.
18. juni 2026
I bought several pairs as some were…
I bought several pairs as some were reduced in sale and good colours v comfortable for walking in the heat. Happy customer
18. juni 2026
Waiting 3 weeks for £140 refund, and no response from customer service
I returned 3 items which Palladium acknowledged and Confirmed that I would be sent a refund.
Unfortunately 3 weeks (14 working days) later, they have still not refunded the £140 I am owed, and are not responding to any of my emails.
I have since raised a dispute via PayPal and they have still not responded.
12. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Palladiumboots
Hello,
We’re very sorry to hear about the delay with your refund and the difficulties you have experienced when trying to contact our customer service team.
As we don’t have your order number from this review, could you please contact us by email with your order details? This will allow our customer service team to locate your order and look into the status of your refund.
We sincerely apologise for the inconvenience and hope to resolve this for you as quickly as possible.
Kind regards,
The Palladium Team
Really great products
16. juni 2026
Excellent quality
Fantastic quality. Size is definitely as quoted. Look and feel excellent. You can go for a hike straight away without any feet problems. I’d definitely recommend
4. juni 2026
Oxfords are not what they were
Oxfords are not what they were. My last pair had 3 eyelets on each side, and these new ones have four. The cut of the fabric is different, and they just don't fit as well. They are baggy around the ankles, the heels are very hard, and the lining is not as soft as previously. My previous Palladiums didn't need wearing in as they were such a good fit and so comfortable , but I doubt that these will ever be so comfortable. I did try them on at home, but it was impossible to appreciate the difference until I wore them outside. The plus points are the colour of the fabric and the sole which is comfortable. If the previous design was reinstated, I wouldn't hesitate to recommend them, but I would strongly advise against buying these due to poor fit.
8. juni 2026
Svar fra Palladiumboots
Hello,
Thank you for taking the time to share such detailed feedback about your Pampa Oxford. We’re sorry to hear that the latest version did not live up to your experience with your previous pair.
We understand your disappointment, particularly after having found the previous design so comfortable and well-fitting. We’re sorry that the changes to the eyelets, fabric cut, ankle fit, heel and lining have affected the overall comfort for you. We also understand how difficult it can be to notice these differences when trying the shoes on at home, before wearing them outside.
We’re pleased to hear that you still appreciate the colour and find the sole comfortable, but we regret that these positive aspects have not been enough to make up for the differences in fit and comfort.
Your detailed comments regarding the changes compared with the previous version are extremely valuable and will be shared with our product team for consideration when developing future collections.
Thank you again for your honest feedback and for your continued trust in Palladium.
Kind regards,
The Palladium Team
The shoes are fantastic
The shoes are fantastic. They are comfortable and feel like they will last a while.
The laces that come with them are stiff but they break in after some time. Don't give into the urge to replace them with softer cotton ones. I did that and had 3 pairs snap on me. I put the originals back on and, while they annoyed me at first, it was worth waiting for them to soften up. They are strong and have no signs they'll fray or stretch any time soon.
The actual soles feel grippy and rugged, but don't deaden my feet so much that I can't drive with them on. I'd feel confident to do some light walking/hiking with them and not have to change into a lighter shoe to drive there and back.
The only issue I had was the long shipping time; Something I believe others have had an issue with before. Worth the wait though. I'll be buying a second pair when these ones wear out.
8. juni 2026
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
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Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.