Très contents du service avec le conducteur Sofiane Ben d'Ozeroute ! Merci pour ce trajet, c'était vraiment sympa ! Excellente continuation !
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We booked this transfer company to bring our family from airport to Disneyland. They were punctual, nice and even brought us to our hotel without charging anything extra. Service 10/10
Directions/information is terrible. You have to email them as you’re running around the carparks/bus terminal area looking for a sign for OZEroute? There’s nothing. The Google map location given i... Vis mer
Trajet Gare Montparnasse - Aéroport Charles de Gaulle, avec beaucoup de bagages et journée très chaude. Notre chauffeur, Sofiane, nous a emmené jusqu'à l'hôtel Ibis qui se trouve dans l'aéroport. On é... Vis mer
Informasjon om virksomheten
Om Ozeroute
Skrevet av virksomheten
Ozeroute offers a comprehensive range of airport shuttles in Paris, France, providing an integrated solution to reach various destinations from/to Charles de Gaulle, Orly, or even Beauvais airports to your desired location.
Choose Your Ideal Airport Shuttle to Paris: 1. Economy Shuttle: This option provides fixed central stops. Travelers can easily reach their final destinations at a lower cost.
2. Private Transfer: Ensuring any journey, short or long, from door to door, this service offers a personalized and comfortable solution for travelers who prefer tranquility and convenience.
3. Premium Shuttle: Ozeroute's flagship product. This shuttle allows travelers to reach their hotels at a reasonable cost using shared door-to-door transfers. It offers an optimal balance of comfort, convenience, and financial accessibility.
Ozeroute also provides transfers to popular tourist sites such as Disneyland and Parc Astérix, ensuring travelers a hassle-free experience upon arrival in Paris. Whether for business trips, family vacations, or individual getaways, Ozeroute is committed to providing quality services that meet the needs of every traveler, with particular attention to efficiency, comfort, and customer satisfaction.
Our multilingual team is trained to offer exceptional service, ensuring smooth communication and personalized assistance throughout your journey. We strive to make your arrival in Paris as pleasant as possible, saving you from the hassles of public transport or expensive taxis.
Book your Airport Shuttle to Paris today and experience a smooth Parisian arrival!
Choose Your Ideal Airport Shuttle to Paris: 1. Economy Shuttle: This option provides fixed central stops. Travelers can easily reach their final destinations at a lower cost.
2. Private Transfer: Ensuring any journey, short or long, from door to door, this service offers a personalized and comfortable solution for travelers who prefer tranquility and convenience.
3. Premium Shuttle: Ozeroute's flagship product. This shuttle allows travelers to reach their hotels at a reasonable cost using shared door-to-door transfers. It offers an optimal balance of comfort, convenience, and financial accessibility.
Ozeroute also provides transfers to popular tourist sites such as Disneyland and Parc Astérix, ensuring travelers a hassle-free experience upon arrival in Paris. Whether for business trips, family vacations, or individual getaways, Ozeroute is committed to providing quality services that meet the needs of every traveler, with particular attention to efficiency, comfort, and customer satisfaction.
Our multilingual team is trained to offer exceptional service, ensuring smooth communication and personalized assistance throughout your journey. We strive to make your arrival in Paris as pleasant as possible, saving you from the hassles of public transport or expensive taxis.
Book your Airport Shuttle to Paris today and experience a smooth Parisian arrival!
Kontaktopplysninger
Frankrike
- ozeroute.com
3,7
Middels
139 anmeldelser
Ber kundene om å skrive anmeldelser
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Har svart på 33 % av de negative anmeldelsene sine
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Excelente experiencia y viaje seguro.
Buenas tardes.
Todo puntual, muy seguro y un conductor muy amable y educado.
Nos trajo a nuestro destino sin ningún inconveniente, esperamos nos trasladen de regreso al aeropuerto Ch.D.G este próximo sábado a las 9 a.m desde B&B Hotel.
24. august 2024
Svar fra Ozeroute
¡Muchas gracias por tus amables palabras! Nos alegra saber que tuviste una excelente experiencia. ¡Te deseamos un buen viaje!
Svar fra Ozeroute
Thank you so much, Stavian! 🌟 We’re thrilled to hear that our service was punctual and met your expectations. Looking forward to serving you again soon! 🚖😊
Deplorable et pas serieux
Bonjour, ca fait 2 fois que je reserve avec vous pour aller a l aéroport de Beauvais depuis chessy et 2 jours avant ou parfois le même jour vous annulez en laissant le client trouver une solution, dans un délais très court.
J exige le remboursement mais surtout un service déplorable et pas serieux
19. august 2024
Svar fra Ozeroute
Bonjour Maria,
Après vérification avec notre département concerné :
1- Votre commande a été annulée le 19/08 alors que votre voyage était prévu le 22/08, vous laissant un délai suffisant pour trouver une alternative. Cela respecte les termes de nos politiques.
2- Votre réservation a été effectuée via l'un de nos partenaires. Pour le remboursement, nous vous invitons à les contacter directement.
Nous comprenons votre frustration et restons disponibles pour toute autre question.
Tres bonne experience avec le chauffeur…
Tres bonne experience avec le chauffeur Massoud
16. august 2024
Svar fra Ozeroute
Merci beaucoup AMR pour votre retour et vos 5 étoiles ! 🌟 Nous sommes ravis que vous ayez eu une excellente expérience. 😊 Au plaisir de vous revoir bientôt
Good trip
Good trip, would have been nice to tell us about the route to our final destination. Driver was very sick but tried to hide it well. Good value. Nice car.
13. august 2024
Svar fra Ozeroute
Hello Carol, thank you for your feedback! 😊 We wish you a great trip and hope to see you again soon. 🌟
Perfect everything
5. august 2024
Svar fra Ozeroute
Hello Martin,
Thank you for your 5-star rating and your comment! We’re delighted that everything was perfect for you. 🌟😊
We look forward to seeing you again soon!
Puntual y responsable
Fue muy puntual, muy buen contacto con el conductor y nos deja al lado de disney.
22. juli 2024
Svar fra Ozeroute
Hola Damaris Rebeca,
¡Gracias por tus 5 estrellas y tu excelente comentario! Nos alegra que hayas disfrutado de nuestro servicio. 😊
Esperamos volver a darte la bienvenida a bordo de nuestros vehículos.
Svar fra Ozeroute
Hello Delizia,
Thank you for your 5-star rating and kind comment! We are delighted that our quick service and friendly driver met your expectations 😊.
Svar fra Ozeroute
Hello Daniel,
Thank you for your 5-star rating and kind comment! We are delighted that our quick service and friendly driver met your expectations 😊.
Anularon el viaje sin darme otra opción.
18. juli 2024
Svar fra Ozeroute
Estimado Enrique,
Entendemos su frustración. Debido a los Juegos Olímpicos, muchas calles en París están cerradas, lo que ha causado esta situación. Estamos haciendo todo lo posible para solucionarlo.
Gracias por su comprensión.
Annulation surprise
J'ai acheté une place pour un trajet en navette via un site partenaire et 3 jours avant le départ, on m'annonce que mon billet est annulé et que je n'aurais pas dû pouvoir l'acheter.
19. juli 2024
Svar fra Ozeroute
Cher Lucas,
Nous comprenons votre frustration concernant l'annulation de votre réservation. Nous tenons à préciser que l'annulation vous a été annoncée trois jours avant le départ, conformément à nos conditions générales de vente.
Cette situation est due à une erreur technique de notre site partenaire qui a permis la vente de billets non disponibles. Nous nous excusons pour la gêne occasionnée.
Merci de votre compréhens
Very helpful people at desk in CDG…
Very helpful people at desk in CDG Terminal 3. Driver arrived promptly and was very friendly.
15. juli 2024
Svar fra Ozeroute
Hello Chris,
Thank you for your 5 stars and your comment! 😊
We are delighted that you enjoyed our service.
We look forward to seeing you again soon!
Airport pickup from Paris
The booked car arrived late and was not informed of the delay thus we were left waiting in heat outside the pickup point.
Driver mobile was not provided on the booking confirmation to contact.
12. juli 2024
Svar fra Ozeroute
Hello CHANDE,
You booked at the last minute and a confirmation email, including the driver's number, was sent to you.
We regret the delay, but unforeseen circumstances can occur.
Please check your inbox in the future before leaving non-credible reviews.
Good communication
Good communication. Van was a few minutes late but easy to find. Very comfortable and easy ride to Beauvais from Disney.
20. juli 2024
Svar fra Ozeroute
Hello Michael,
Thank you for your feedback. We're glad you found the ride comfortable.
We apologize for the slight delay and appreciate your understanding.
We look forward to seeing you again soon! 😊
Excelente atención
Muy buena atención, orientación y servicio de calidad. Sin duda volveré a buscarlos cuando regrese a Paris.
12. juli 2024
Svar fra Ozeroute
¡Muchas gracias por tus amables palabras! Nos alegra saber que disfrutaste de nuestro servicio. Te estaremos esperando con los brazos abiertos la próxima vez que vengas a París. ¡Hasta pronto!
El coche se atrasó más de media hora
El coche se atrasó más de media hora, no me devuelve el dinero, más que nada porque ni mis correos responden. Y encima que el chofer se atrasan me mandan un correo diciéndome que las condiciones se han cumplido correctamente.
16. juli 2024
Svar fra Ozeroute
Le pedimos disculpas por esta mala experiencia y el retraso experimentado. Debido a las restricciones excepcionales de circulación en París causadas por los Juegos Olímpicos, todos los medios de transporte están sufriendo retrasos. No es una excusa, sino un hecho que seguramente usted ha notado por sí mismo.
En cuanto a los correos electrónicos, es cierto que hemos cumplido con nuestros compromisos, ya que compró su billete a través de un sitio asociado y no directamente en nuestro sitio cuando fue redirigido por Google Maps. De hecho, aquí está el enlace a nuestro sitio donde podrá verificar que su compra no se realizó directamente en nuestra plataforma:
https://www.ozeroute.com/
Si compró su billete en otro sitio que muestra nuestro logotipo, fue en el marco de una asociación. Entendemos que esto pueda resultar confuso, pero es similar a las compañías aéreas que venden sus billetes directamente o a través de sitios asociados. Nuestra política de reembolsos no se aplica en el caso de estas asociaciones.
Sin embargo, le garantizamos que esta asociación le reembolsará a la mayor brevedad posible. Nuevamente, le pedimos disculpas y esperamos tener la oportunidad de ofrecerle una mejor experiencia en el futuro.
Svar fra Ozeroute
Thanks for the review! We're thrilled our service was right on time!
DILETTANTI
Quando uno prenota il transfer ad un orario, viene detto che c'è una tolleranza di +/-15 minuti su tale orario. Ma almeno nel mio caso questo non è stato rispettato, causandomi un danno di 25 euro.
Nelle mie due prenotazioni:
NPI-VS-202404-39576
Si è passati dalle 9:30. alle 8:50. Questo non è stato un problema visto che l'aereo anche essendo in ritardo di 20 minuti, è arrivato alle 8:30 (doveva atterrare alle 8:10), ho riacceso il telefono alle 8:30 e per fortuna sono riuscito ad avere la vostra comunicazione in tempo per gestire la cosa.
NPI-VS-202404-00465
Si è passati dalle 9:00 alle 8:10 per partire dal Parcheggio alla Gare de Chessy Nord. Me lo avete comunicato con una email il 19/07/2024 alle 23 senza messaggio Whatsapp. Nella email si diceva solo che l'appuntamento era stato aggiornato e Il link al voucher aggiornato non funzionava, fortuna che avevo fatto l'account sul vostro sito e sono riuscito a recuperarlo. Questo anticipo mi è costato 25 euro di taxi, infatti il primo bus navetta gratuito non arriva prima delle 8:23 alla stazione. Se aveste fatto 8:45 con la tolleranza che dichiarate questo non sarebbe successo.
Conclusione:
Chi me li ridà i 25 euro???? Dovreste contattare le persone quando fate questi cambiamenti furori tolleranza dei 15 minuti, altrimenti fate saltare tutti i programmi, in quanto uno quando programma un viaggio sta alle informazioni che gli fornite e calcola di raggiungere in orario il posto che gli dite nell'orario per cui ha pagato, senza impiccarsi perché voi non rispettate la tolleranza sull'orario indicata nella prenotazione.
Ho scritto al servizio clienti e nessuno mi ha risposto.
Do 2 stelle perché gli autisti sono stati gentili e bravi nella guida... ma tutto il resto è da dilettanti.
Bella scusa, le Olimpiadi... peccato che ero a Disneyland Paris che è fuori dal mondo e non c'era nessun problema di traffico lungo il percorso, l'aereo era alle 13:10 e io avevo prenotato il transfert alle 9:00... naturalmente nessuna proposta di rimborso per il danno arrecato!
Aggiungo che non siete molto intelligenti, in quanto sono sicuro che questa recensione, vi costerà molto più di 25 euro!!!!!
22. juli 2024
Anmeldelse skrevet uten oppfordring
Svar fra Ozeroute
Egregio Matteo,
La ringraziamo per il suo feedback e ci scusiamo per i disagi subiti. A causa delle Olimpiadi, la circolazione stradale ha subito perturbazioni enormi, costringendoci a modificare gli orari dei transfer per garantire il servizio. Stiamo facendo del nostro meglio per gestire queste difficoltà e migliorare la comunicazione con i clienti.
Grazie per la comprensione.
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